The sales person I dealt with was happy to let me test different mens deodorants. She knew her products and was friendly and professional. I settled on a Boss roll-on which she arranged to be deliv... もっと見る
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所在地
所在地を変更101A The Lakeside Centre, West Thurrock Way, Gray�s, RM20 2ZG ESSEX, GB
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I visited The Lakeside store today looking for a particular Prada perfume. A charming and very helpful assistant named Amy helped me to find it. Her determination to succeed in the search was commen... もっと見る
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I am gobsmacked at the tremendous efforts of staff to ensuring that customers come first in this store. If you are looking for excellent customer service that leaves no stones unturned, pls visit... もっと見る
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Five stars! Absolutely amazing experience at The Perfume Shop in Lakeside. Greeted with amazing customer service. So many great offers to choose from. Staff were friendly and very helpful. Will defini... もっと見る
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企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
101A The Lakeside Centre, West Thurrock Way, Gray�s, RM20 2ZG, ESSEX, 英国
4.8
優良
97件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Jane and Megan were really helpful and…
Jane and Megan were really helpful and provided great service. Many thanks!
2026年3月31日
自発的なレビュー
The Perfume Shop - Lakeside 369 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The staff have been outstanding
The staff have been outstanding, very polite and very helpful. I would come back again. Jayne and Sarah were wonderful.
2026年3月31日
自発的なレビュー
The Perfume Shop - Lakeside 369 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing Service
Amazing information, very polite & respectful from Sarah & Jane, very helpful
They advised me to find a specific perfume and extended extortion
2026年3月31日
自発的なレビュー
The Perfume Shop - Lakeside 369 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The service was incredible
The service was incredible and both ladies were incredibly kind giving free gifts and discounts I would a hundred percent recommend
2026年3月31日
自発的なレビュー
The Perfume Shop - Lakeside 369 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Bad customer sevice 👎
Bad customer sevice 👎
Lakeside Thurrock perfume shop has no customer service at all!
Walked in looking to buy a perfume, seeing they are not too busy serving only 1 customer. Me and my daughter stood there for good 3-5 minutes , One lady was already serving, and the two other Staff i believe her name is Kristy & another girl did not even made the effort to approach us, they were just chatting.
2026年3月29日
自発的なレビュー
The Perfume Shop - Lakeside 369 からの回答
Hello Alex,
Thank you for sharing your feedback, I'm truly sorry to hear about your experience. Please know we take your concerns seriously and would appreciate the opportunity to learn more and make this right. Please reach out to our customer service department through our website, we’re here to listen and improve.
Sincerely,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service
Amazing customer service, really helpful and made my day. Best customer service I've ever received by nisha and Sarah.
2026年3月24日
自発的なレビュー
The Perfume Shop - Lakeside 369 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The ladies (Megan and Nisha) were…
The ladies (Megan and Nisha) were extremely helpful in helping me decide which perfume to pick for my mother , they let me smell loads of perfumes before hand and gave me a excellent service.Very welcoming and Friendly and we will definitely be coming back because of their service
2026年3月19日
自発的なレビュー
The Perfume Shop - Lakeside 369 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Nice prices and great discounts
Nice prices and great discounts. No regrets having a loyalty card with your shop.
The shop staff were great especially Sarah.
2026年3月11日
自発的なレビュー
The Perfume Shop - Lakeside 369 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sara and Karen were really helpful
Sara and Karen were really helpful. Amazing customer service. Friendly and approachable. Will definitely be coming back. They knew their products. Thank you so much.
2026年3月5日
自発的なレビュー
The Perfume Shop - Lakeside 369 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Lakeside 369 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Karen from the Perfume shop was…
Karen from the Perfume shop was absolutely amazing, the assistance and advice given was great, Christmas shopping for perfume and aftershave is such a stress, but with help and advice we were given it was a breeze, thankyou 🫶🏻
2025年12月6日
自発的なレビュー
The Perfume Shop - Lakeside 369 からの回答
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Fantastic savings today at Perfume stire
2025年12月2日
自発的なレビュー
The Perfume Shop - Lakeside 369 からの回答
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
Excellent service from Sarah in the…
Excellent service from Sarah in the perfume shop, so lovely and helpful and always with a smile, That's why I will always be a returning customer :)
2025年12月1日
自発的なレビュー
The Perfume Shop - Lakeside 369 からの回答
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
Happy customer
The young lady that served me was extremely helpful and friendly. I bought YSL Black Poison that was so much cheaper than any other shop I had looked at.
2025年11月20日
The Perfume Shop - Lakeside 369 からの回答
Hi,
Thanks for lovely response and we are happy you had a 5* experience with us.
The Perfume Shop
Karen was incredible
Karen was incredible, such a lovely personality and extremely helpful x
2025年11月22日
自発的なレビュー
The Perfume Shop - Lakeside 369 からの回答
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
I am extremely disappointed with this…
I am extremely disappointed with this purchase. Despite being assured that the product would deliver 7–8 hours of use, it struggles to last even 2 hours. This significant discrepancy in performance is both unacceptable and deeply frustrating, especially given the £100 cost.
2025年11月7日
The Perfume Shop - Lakeside 369 からの回答
Hi,
We appreciate you bringing this to our attention. We're sorry to hear the product didn't meet your expectations, especially considering the cost. We'll investigate this performance discrepancy. Thank you for your feedback.
The Perfume Shop
Extremely helpful friendly and…
Extremely helpful friendly and excellent service from Sarah today from Margaret.
Sarah is a real asset to the perfume shop.
2025年11月14日
自発的なレビュー
The Perfume Shop - Lakeside 369 からの回答
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Really friendly great atmosphere Jane…
Really friendly great atmosphere Jane sarah and iman excellent customer service will be back for sure nice to see dean
2025年11月14日
自発的なレビュー
The Perfume Shop - Lakeside 369 からの回答
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Sales assistant at the lakeside shop…
Sales assistant at the lakeside shop (bottom floor ) was so helpful. Nothing was too much trouble.
She ordered the perfume and it arrived the next day.
2025年10月28日
The Perfume Shop - Lakeside 369 からの回答
Hi,
Thank you for your kind feedback.
Kind regards,
Sharain - The Perfume Shop
Ervina was really helpful took her time…
Ervina was really helpful took her time with me didn’t feel rushed as I’m a very indecisive, she gift wrapped all the items with great care and attention and was able to tell me the smells and prices straight away of the different perfumes.
Amazing customer service from her today
2025年10月27日
自発的なレビュー
The Perfume Shop - Lakeside 369 からの回答
Hi,
Thank you for your feedback and kind words! We appreciate you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
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