I came in store today, as I wanted to enquire about new aftershaves which had recently been released. Lisa was extremely helpful, patient and attentive. I purchased a few travelo pods, with recommende... もっと見る
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所在地
所在地を変更36 The Gallery The Mander Centre, WV1 3NJ WOLVERHAMPTON, GB
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Went in today saw Lisa and Clair they were both very friendly and helpful an asset to your company. Will gladly recommend one happy chapie Michael.
企業が回答しました
Lovely experience with such a wonderful customer service .Great discounts and so many options .Would love to visit again .Thanks to Lisa ❤️
企業が回答しました
Went into The Perfume Shop in Wolverhampton city centre to try & find my wedding perfume. Claire helped me & was very patient & kind. She provided her expertise & advice & I managed to find my weddin... もっと見る
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
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36 The Gallery The Mander Centre, WV1 3NJ, WOLVERHAMPTON, 英国
4.9
優良
245件のレビュー
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The Perfume Shop - Wolverhampton 44 からの回答
Hello,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us.
We look forward to assisting you again in the future.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Happy
Went in today saw Lisa and Clair they were both very friendly and helpful an asset to your company. Will gladly recommend one happy chapie Michael.
2026年8月30日
自発的なレビュー
The Perfume Shop - Wolverhampton 44 からの回答
Hello,
We really appreciate your 5⭐ review! It’s always lovely to hear when our customers have had a great experience with us, and we’re so pleased this was the case for you.
Thank you again for your support, and we hope to see you shopping with us again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lisa was absolutely amazing and so…
Lisa was absolutely amazing and so helpful.
We need more people like her.
10 out of 10 service.
2026年8月30日
自発的なレビュー
The Perfume Shop - Wolverhampton 44 からの回答
Hello,
Thank you so much for your 5⭐ review! We’re really pleased to hear that you had such a positive experience shopping with us. We truly appreciate your feedback and hope to welcome you back again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely experience with such a wonderful…
Lovely experience with such a wonderful customer service .Great discounts and so many options .Would love to visit again .Thanks to Lisa ❤️
2026年8月29日
自発的なレビュー
The Perfume Shop - Wolverhampton 44 からの回答
Hello,
Thank you so much for your 5⭐ review! We’re really pleased to hear that you had such a positive experience shopping with us. We truly appreciate your feedback and hope to welcome you back again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lisa was very helpful and i was in and…
Lisa was very helpful and i was in and out the shop! Thanks very much!! Great assistance!!!!
2026年8月29日
自発的なレビュー
The Perfume Shop - Wolverhampton 44 からの回答
Hello,
Thank you so much for your 5⭐ review! We’re really pleased to hear that you had such a positive experience shopping with us. We truly appreciate your feedback and hope to welcome you back again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
We lovely service for Lisa from the…
We lovely service for Lisa from the Wolverhampton branch
2026年8月29日
自発的なレビュー
The Perfume Shop - Wolverhampton 44 からの回答
Hello,
Thank you so much for your 5⭐ review! We’re really pleased to hear that you had such a positive experience shopping with us. We truly appreciate your feedback and hope to welcome you back again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Giod customer service speak with…
Giod customer service speak with respect and very helpful.
2026年8月25日
自発的なレビュー
The Perfume Shop - Wolverhampton 44 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great customer service with a lovely smile😊 …
Thank you to Lisa who serve me today in the Wolverhampton branch. She was very helpful in answering my questions. She greeted me very well and with a lovely smile and that's a big thing for me. Because I think with the chaos and mishaps in this world a smile goes a long way. And we also had a little chit chat which was absolutely lovely.
Thank you Lisa, enjoy the rest of your day🙏😊. X
2026年8月23日
自発的なレビュー
The Perfume Shop - Wolverhampton 44 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great customer service
Great customer service, she understood my preferences immediately. - thank you so much Lisa ❤️
2026年8月22日
自発的なレビュー
The Perfume Shop - Wolverhampton 44 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Thank you, Lisa
I came in store today, as I wanted to enquire about new aftershaves which had recently been released. Lisa was extremely helpful, patient and attentive. I purchased a few travelo pods, with recommended fragrances from Lisa, and will definitely be back to purchase the full sizes. Thank you, Lisa!
2026年8月19日
自発的なレビュー
The Perfume Shop - Wolverhampton 44 からの回答
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Lisa offered me fantastic service…
Lisa offered me fantastic service today, highly recommended
2026年8月19日
自発的なレビュー
The Perfume Shop - Wolverhampton 44 からの回答
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Kind and quick service from Lisa
Kind and quick service from Lisa. Really good shopping experience. Will go back
2026年8月16日
自発的なレビュー
The Perfume Shop - Wolverhampton 44 からの回答
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
She very nice,lisa
2026年8月14日
自発的なレビュー
The Perfume Shop - Wolverhampton 44 からの回答
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great experience and help from lisa
2026年8月12日
自発的なレビュー
The Perfume Shop - Wolverhampton 44 からの回答
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
got help from a lovely member of staff…
got help from a lovely member of staff called lisa got me exactly what i wanted and understood me
2026年8月12日
自発的なレビュー
The Perfume Shop - Wolverhampton 44 からの回答
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great service from Lisa today.
2026年8月12日
自発的なレビュー
The Perfume Shop - Wolverhampton 44 からの回答
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
excellent price
Arrived on time well packaged good price compared to other shops well done the perfume shop
2026年8月5日
The Perfume Shop - Wolverhampton 44 からの回答
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Went into The Perfume Shop to try &…
Went into The Perfume Shop in Wolverhampton city centre to try & find my wedding perfume. Claire helped me & was very patient & kind. She provided her expertise & advice & I managed to find my wedding perfume with her assistance.
Thank you for such great customer service & kindness✨
2026年8月7日
自発的なレビュー
The Perfume Shop - Wolverhampton 44 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Wrong Prada perfume delivered
I bought a prada perfume refill for a birthday present. I was unaware that there are a few varieties which are packaged very similar. Consequently I bought the wrong one. I was told over the telephone I could return what I had bought and then they would be able to order the right perfume. Another refil bottle was ordered and arrived next day. The same wrong refil was delivered!
I made another journey into town. Went to Boots next door who had all three different varieties including the one requested. Bought it and returned the other bottle to your store for a refund as they couldn't order the right perfume as it was out of stock.
2026年7月24日
The Perfume Shop - Wolverhampton 44 からの回答
Hello Maureen,
Thank you for taking the time to share your feedback. I am sincerely sorry to hear about the experience you had when trying to purchase the correct Prada refill for your birthday gift.
I completely understand how frustrating this must have been, especially after you had already contacted our team for support and then received the same incorrect refill again. I appreciate the additional time and effort this caused, including having to make another journey into town to resolve the matter.
Please accept my sincere apologies for the inconvenience and disappointment caused. We appreciate you bringing this to our attention, and your feedback will be shared with the relevant teams to help us review how we can improve the experience we provide to our customers.
Thank you again for your patience and understanding.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
went in there not sure what to buy for…
went in there not sure what to buy for my girlfriend, lisa (one of the staff) helped me massively and asked me loads of questions to ensure i got the fragrance i was after🙂
2026年8月1日
自発的なレビュー
The Perfume Shop - Wolverhampton 44 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
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