I purchased a 128GB PhotoStick that refused to work with my iPhone 14 ProMax. PhotoStick customer support worked with me over 2 days diligently trying to find a fix. We concluded there must me somethi... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Fantastic customer service. When the item didn't arrive as scheduled, the representive, Rachel P., immediately looked into the problem and kept me updated. It was a shipping problem with USPS and ha... もっと見る
企業が回答しました
Habe für ca. 200 € (incl. Zoll, Versand etc.) diesen Photostick bestellt. Allerdings so einfach, wie beworben, scheint das alles nicht zu funktionieren! Da es auch ansatzweise keine (deutsche) Bed... もっと見る
企業が回答しました
Habe den Stick auf der deutschen Website (mit Weiterleitung auf die Originalwebsite) für $ 188,00 USD (inkl. Shipping und Taxes) bestellt. In Deutschland kam noch eine Zollgebühr von 32,79€ hinzu. Sti... もっと見る
企業が回答しました
企業情報
当該企業による記述
Get ThePhotoStick or ThePhotoStick Mobile to easily and securely backup all your photos and videos and free up space on your phone or computer.
連絡先
South Colorado Avenue 225, 80731, Haxtun, 米国
- thephotostick.com
3.0
まあまあ
572件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I lost my omni photostick adapter and…
I lost my omni photostick adapter and searched forever online for a replacement. All I had to do was chat with customer service live, who was great, and I’m receiving a replacement NO chg. GREAT support person and company.
2025年1月29日
自発的なレビュー
ThePhotoStick からの回答
Dear Avre,
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Best,
ThePhotostick Review Team
Prompt refund for Tax relevant faulty bill.
Unfortunately was the value inside the parcel of the ordered PhotoSticks 50% higher than my payd was.
So was the Taxes over 50% higher than normal.
A short eMail to the support and Rachel (Director of Customer Relations) refund me with 50% of the payd tax.
Great service for my first buy for two PhotoSticks. Other orders will follow next time!
Harry, Switzerland
2025年1月27日
自発的なレビュー
ThePhotoStick からの回答
Dear Harry,
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
ThePhotostick Review Team
Photostick product not as described
Product not as described. Photostick is a nightmare to deal with.
2025年1月25日
自発的なレビュー
ThePhotoStick からの回答
Hello
Thank you for your feedback. We regret that ThePhotostick did not meet your expectations. We would appreciate the opportunity to discuss this further and provide a resolution. Please contact us at https://www.thephotostick.com/pages/support-center at your earliest convenience and request to speak to me (Rachel P.).
Thank you.
Rachel P.
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
ThePhotoStick customer service is excellent.
ThePhotoStick customer service is excellent. I had a problem with my photostick Omni which I’ve had for a while. After contacting customer service a replacement was sent at no charge immediately. Communication is excellent and prompt. Great company to deal with.
2024年12月16日
自発的なレビュー
ThePhotoStick からの回答
Hello Janelle
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Prompt, Professional, Straightforward -The PhotoStick
I was dealt with promptly when I called out for help. Help was made available even given major problems with time zone differences. I live in Australia.
I was patiently taken through the steps to identify why my PhotoStick Omni appeared not to be working. When it was found that the stick itself was malfunctioning, the company immediately arranged for me to have a replacement stick.
I am of senior years (81) and retired. But as a retired academic and Catholic priest I rely on memories to be kept in The PhotoStick. This was my second and bigger PhotoStick.
I am grateful for the kind, patient, and superb professionalism extended to me and would recommend this company to all.
2025年1月22日
自発的なレビュー
ThePhotoStick からの回答
Hello John
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
8 weeks no delivery DHL says to contact…
8 weeks no delivery DHL says to contact PhotoStick Their response has been less than zero Too bad so sad!!!
Scam!!! Scam!!! Scam!!!
Just arrived I would not recommend this company to anyone
8 Weeks delivery Rating still Zero
Customer service Rating still Zero
2024年12月9日
自発的なレビュー
ThePhotoStick からの回答
Hello Bill
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience with the shipping of DHL. Your feedback is invaluable, and we want to make things right. Please contact us at https://www.thephotostick.com/pages/support-center so we can address your concerns and find a solution.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Issues but excellent help
Whilst I had issues with my photo stick I have received excellent customer service from them to get my issue sorted out. Thank you very much.
2025年1月16日
自発的なレビュー
ThePhotoStick からの回答
Hello Julie
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Delivery issue.
I had occasion to contact customer relations over a delivery issue and have nothing but the highest of praise for the very generous treatment I received from Rachel and the COE. in resolving my issue. Would highly recommend this company and their excellent products.
Peter Millar
2025年1月8日
自発的なレビュー
ThePhotoStick からの回答
Hello Peter!
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
I am VERY disappointed with the…
I am VERY disappointed with the services from this company. I ordered my PhotoStick Dec. 2nd and was excited to be getting such a GREAT product. It is ONLY GREAT IF you receive it. Now Jan. 5th and still no product received.
2025年1月5日
自発的なレビュー
ThePhotoStick からの回答
Hello Orpha
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Ich habe am 30.12.24 den Atick bekommen…
Ich habe am 30.12.24 den Atick bekommen und leider habe ich nichts an einer Rechnung bzw richtige Adresse und einen Rückschein ohne richtige Adresse bzw kein Strichcode was bei DHL vorliegen, sonst hätte ich 50,-€ zahlen ,was ich nicht einsehe. Denn hier wurde geschrieben, das man innerhalb in 30 Tagen die Ware zurückschicken kann.
Ich habe aber leider was falsches gekauft und wollte gleich alles stornieren, aber leider habe ich nie eine Email bekommen und wusste nicht das es von der USA kommt.
2025年1月3日
自発的なレビュー
ThePhotoStick からの回答
Hello Elke
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Very concerned that due to them…
Very concerned that due to them upselling additional drives and sending all together. Customs and post office are charging me another 40 pounds . I note in the small print they deny and decline all liabilities for imply duties, but it’s their upselling that takes you into duty area. If they had sent the purchases individually I wouldn’t be paying for their extra profit. Very disappointed, and have been waiting ages for delivery, the caroms delay now means it’s almost a month since my money went into their bank. They better work properly and not like the hundreds of disappointed customers on here! So watch out their sales mean their discounts are worthless as you have duty to pay. I am furious it’s left me out of pocket I hope your profits are swelling nicely!
2024年12月24日
自発的なレビュー
ThePhotoStick からの回答
Hello
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
What a false advertisement
What a false advertisement, No, it does not plug in and down load as advertised. A piece of junk based on the advertisement. Sorry I spent my money on this sham.
2024年12月6日
自発的なレビュー
ThePhotoStick からの回答
Hello Jack
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Never received my package and the…
Never received my package and the company is not helping
2024年11月1日
自発的なレビュー
ThePhotoStick からの回答
Hello Jesper
Thank you for your patience. I see an agent has replied to each of your tickets submitted to our support center. Please make sure you are checking your emails spam folder for their replies. Please note, as per our shipping policy on all of our websites, all international orders can take up to 2-8 weeks for final delivery. Your order has only been in transit for 3.5 weeks https://webtrack.dhlglobalmail.com/orders?trackingNumber=2024103118268GAZAK. Please patiently wait the allotted shipment time of 2-8 weeks for your package to clear customs and arrive to you, as stated on our websites under our terms of services as well as our shipping policy.
We appreciate your patience!
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Sorry, cannot recommend this
I live in the UK. First the pricing is erratic and from various websites. You purchase a 32 GB at £65 GBP and then you find you could a get 64 GB for same money. It loads logos (non photo) with a .jpg it clogs up 31GB on photo stick and I only have 6000 photos. I do not want to have any other files other than photos. Sorry Omni Photostick. Biggest waste of £65 GBP I have spent in my life.
2024年11月23日
自発的なレビュー
ThePhotoStick からの回答
Hello
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Shipment and delivery were fast
Shipment and delivery were fast. The stick worked fine when plugged in. I did have an issue, but customer service jumped on it and responded quickly. I am quite happy with the whole experience and the PhotoStick product.
2024年11月11日
自発的なレビュー
ThePhotoStick からの回答
Hi Walter
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Rachel is the difference maker
Rachel must be the difference-maker…
Rachel must be the difference-maker between 1 star and 5 star reviews. She helped me the minute I had a question about delivery. The response came in 4 minutes (I have the emails to prove it), She is more than doing her company proud by aiding me so quickly
2024年11月8日
自発的なレビュー
ThePhotoStick からの回答
Hi Nate!
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support agent, Rachel. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
HORRIBLE WASTE OF $ I CAN'T GIVE A 0 OR I WOULD
The only reason I'm giving a 1 is bc there isn't a ZERO! My daughter is very tech savvy so I had her help me 'back up'my pics and videos. It took 10 tries, TEN, to get connected to her computer bc it's so flimsy she had to grab and pinch it near the plug to get it in and out of her computer. She was afraid it was going to break off and said she'd NEVER seen a usb of any sort ever do that! The pics were there, 1st try viewing. AFTER THAT THEY SAY NO FILES AVAILABLE! 😡🤬 ALL IT KEPT SAYING WAS FILE NOT FOUND AND TRY AGAIN!!!! I erased pics I can't get back bc of this poc stick saying they were saved!!!! I've contacted them and I'm STILL waiting to get my FULL REFUND! DO NOT WASTE YOUR MONEY. WATCH REVIEW VIDEOS OF THE EXACT SAME PROBLEM I HAD!
2024年10月20日
自発的なレビュー
ThePhotoStick からの回答
Hello Donna
Thank you for reaching out today! I see you reached out to our support center on Friday the 1st of November and you were provided the necessary return information to return your order for a refund. Once your order is returned to us, a refund will be issued, and a confirmation email will be sent for your records. If you need any further assistance, please reach out to our support directly, we are available Monday - Saturday 8am - 8pm PST. An agent will gladly assist you.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
NOT WARNED ABOUT CUSTOMS CHARGES
£53GBP Custom Charges for a memory stick, that's ridiculous and had I been warned of this I would not have proceeded to buy it
2024年10月20日
自発的なレビュー
ThePhotoStick からの回答
Hello
Thank you for leaving your feedback today. I am sorry for any confusion, but we note on our website under our terms of services that all customers are responsible for paying any customs fees that their country may charge, this is found under our terms of services https://www.thephotostick.com/pages/terms-of-service
Thank you and have a wonderful day!
Rachel P.
ThePhotostick Review Team
Rachel must be the difference-maker…
Rachel must be the difference-maker between 1 star and 5 star reviews. She helped me with a billing question I had, doing her company proud by giving me the information I needed -- quickly!
2024年10月7日
自発的なレビュー
ThePhotoStick からの回答
Hello Nancy
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday - Saturday 8am - 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Had a problem with The Photo Stick Omni…
Had a problem with The Photo Stick Omni not work on my New Mac or on my iPhone. After working with a couple of tech's that my Photo Stick Omni was defective. I received notice that they would be replacing it and I would be notified when it was been shipped...This was Monday morning at about 8:30 AM..at 9:00 AM I received an e-mail with a tracking number and a statement that the replacement Photo Stick had been shipped! They tech's worked with me and came to the resolve that my Photo Stick was defective and they shipped out a replacement ASAP!
2024年8月26日
自発的なレビュー
ThePhotoStick からの回答
Hi Dave
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready to help Mon-Sat 8am - 8pm PST. (excluding major holidays) to assist you.
Sincerely,
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
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