The Rarehouse レビュー 199

I ordered a pair there are now more than 2 weeks, I have no news of my command and the delivery statue is fixed on "order placed".
My 3 emails sent to the customer service remain unanswered.
So I launched a claim Paypal in order to be refunded. I am quite disappointed and especially annoyed at having lost my time.

Item took a while to arrive but came in good condition. Customer service is another story, taking a long time to get a reply on emails. I had to contact Rarehouse with so many different platform to get ONE response. Customer service is definitely a let down.

There aren’t Informations about shipping after order

Great products and site, only thing i would like improved is the fact the site does not notify on the shipment phases.
I received the package all of a sudden and then got the email 2 days later telling me the tracking number.

So, I have posted this review once more but reorganised it to be more readable and simple.

On 18/12/2018. I buy a pair of Yeezy 350v2 Sesames in Size 13, order #2017-6468, 280€ (Euros)

On roughly 20/12/2018 after the point the seller would have had to ship them to them, I receive
no update on the status of if they have been sent or where they are.
This was through their contact form where I receive confirmation it sent. No answer

A few days later, I attempt to contact them again, no answer, now no confirmation it sent.

Another few days later, I start trying to contact them directly through my email service,
in case their contact us page just wasn't sending emails correctly. No answer.

A couple of days later on the 27th I believe, I try to phone them because at this point it has been roughly a week and
a few days without any digital answer, success, I get through to someone!

He says they are being sent from Portugal but according to his tracking, they are only 30km or so
from their office and should arrive soon for authentication.

A few days go by, no update on if they arrived or were authenticated.

I attempt to contact them again, no answer.

After this I get a bit fed up and try phoning them again, multiple times throughout the day.
No answer, I ask a friend to phone them, no answer.

I go to their instagram comments section to see multiple users complaining that they hadn't
received any response.

One user bought shoes on the 12th of December and heard nothing.
One user shipped shoes to them and didn't receive payment or any answer from customer support
And a third user just wonders why they never got a reply to their emails.

I go to their facebook page and find one user wondering where her order was too.

Obviously, these have pretty much all since been deleted, as was my questions on instagram, but you might still be able to find a few.

At this point, I have gotten a refund and long since bought my shoes from elsewhere, but let this serve as a warning to any other potential buyers, or rather, victims.
They also have repeatedly been rude since I wrote this review, tried to feign ignorance and repeatedly attempted to report it and get it taken down.

And by feigning ignorance I mean their claim that they did reply in response to my last review, which technically they did, however, only after I requested a refund and started being a nuisance.
Which is also conveniently when whoever the one person in charge of everything it seems, arrived back from being on holiday over the Christmas period, yet he answered my first phone call during that same period.

Other shops may be about €30 more but it's worth it to receive consistent customer support.

Ho ordinato un regalo per natale il 4 dicembre, subito sono stata rassicurata che sarebbe arrivato entro il 24. Dopo questo messaggio il nulla, sono spariti e hanno smesso di rispondermi senza darmi alcuna risposta riguardo il mio ordine. Spero arrivi con del ritardo ma arrivi. Non vorrei fosse una truffa. Spero mi facciano cambiare opinione

It took awhile to get and everything was in Dutch which made it hard to track but I was very happy in the end. Thank you!

Je vous recommande vivement Therarehouse, livraison dans les temps annoncés et colis livré en parfait état. Rien a dire !

J’ai passé commande sur TheRareHouse il y a maintenant plus de 2semaines, je n’ai aucune nouvelle depuis le jour ou j’ai passé commande, d’en plus je leur ai envoyé un mail demandant des nouvelles de ma commande pour savoir ce qu’il en était et 1 semaine après je n’ai toujours pas de réponse, je suis assez déçu et quelque peu inquiète pour ma commande...

Everything is good, but the contact Service is Bad because they didnt answered mi questions.

The product quality is not in doubt but I had to wait on month while on the site there was written that the shoes would bee shipped in more or less one week.

All good, fast communication. Good customer care.

Really good and legitsite , customer service was also top . Would buy again !

easy, fast and helpful people

Excellent, fast and easy