Sale Lab レビュー 

Sale Lab からの回答

2025年7月21日

Thank you so much for your kind words! We're thrilled to hear you were happy with the Stone Island selection and your experience from start to finish. We really appreciate your support and look forward to having you shop with us again soon! 🙌🖤

— The Sale Lab Team

Sale Lab からの回答

2025年7月11日

Thank you so much for the amazing review! We're really glad to hear everything worked out in the end and that you’re loving your Stone Island cardigan 🙌

It means a lot to us that you appreciated our customer service and took the time to share your experience. We’ll be here whenever you’re ready for your next order and we can’t wait to have you back!

Thanks again for the 10/10!
– The Sale Lab Team 🖤👍

Sale Lab からの回答

2025年7月7日

Thank you so much for the great review! We're really glad to hear you're happy with the clothing, pricing, and speedy delivery.

We appreciate your support and hope to see you back again soon!

Best regards,
The Sale Lab Team 🖤

Sale Lab からの回答

2025年7月7日 に更新

Wow! thank you so much for the incredible review! 🔥 We're absolutely thrilled to hear that you've had such great experiences with us, from smooth orders to quick deliveries and hassle-free returns.

It really means a lot to have supportive customers like you who take the time to share their honest feedback. We'll keep working hard to bring in exciting new stock and give you the best service possible.

Thanks again for the kind words and continued support, you're amazing! 🤩

– The Team at The Sale Lab 🤛🖤

Sale Lab からの回答

2025年7月3日 に更新

Thank you for your feedback, we're really glad to hear that most of your experience was smooth.

Your return was delivered to us on Monday afternoon as the warehouse was closing. We tried to refund you yesterday (Wednesday 11am) but as you have opened a case with paypal our system is not allowing us to. We have processed the refund in paypal.

We’re sorry to hear you found the refund process frustrating. As we explained over email, we do inspect returns. Your refund was issues just over a day after we recieved your return.

You can view all of our returns and refund information here on the website. We try to make it as clear as possible but if you are ever unsure please just reach out and we are always happy to help.

👉 https://thesalelab.com/pages/returns

We really appreciate your patience and your input, it helps us continue improving. If you have any further questions, feel free to reach out.

Sale Lab からの回答

2025年6月27日

We're truly sorry to hear about your recent experience with the blazer and trousers you ordered. This certainly doesn't meet our usual standards. For further assistance, could you please contact our customer services team at customerservices@salelab.co.uk? They will review your concerns thoroughly and assist you accordingly.

Sale Lab からの回答

2025年6月26日

Thank you for the amazing feedback! We're so glad you enjoyed the selection, prices, and speedy delivery. Your kind words mean a lot to us, it’s our goal to be a first-class store, and we're thrilled to know we're hitting the mark. Looking forward to serving you again soon!

Sale Lab からの回答

2025年6月25日

Thank you so much for your lovely review! We're really glad to hear you enjoyed shopping with us, found our prices great, and were happy with the fast delivery. Your support means a lot, and we hope to see you again soon!

Sale Lab からの回答

2025年6月25日

Thank you so much for the wonderful feedback! We're delighted to hear you enjoyed the site and found our rates competitive, it truly means a lot to us. We're always working to offer the best experience and value, so your kind words really make our day!

Looking forward to having you back again soon.

Sale Lab からの回答

2025年6月25日

Thank you so much for your kind words! We're thrilled to hear you were happy with the products, found the ordering process easy, and received your delivery quickly. We really appreciate your support and hope to serve you again soon!

Sale Lab からの回答

2025年6月23日

Thank you so much! We're thrilled to hear you were impressed with your recent order. We truly appreciate your support and look forward to serving you again soon!

Sale Lab からの回答

2025年6月20日

Thank you so much for your kind words and for being a returning customer!

We’re really happy to hear that you’ve been pleased with your purchases and found some great deals, especially when shopping for gifts! 🎁

It’s also great to know the return process was smooth and quick for you, we work hard to make things as hassle-free as possible.

Thanks again for your support, and we look forward to having you shop with us again soon!

Sale Lab からの回答

2025年6月20日

Thank you for your review. We’re sorry to hear of your disappointment and appreciate the opportunity to clarify the situation.

Firstly, your order was placed via Secret Sales, who initially informed you that the item was out of stock. However, as you've since been informed, Sale Lab — the seller — confirmed that the order was cancelled due to a genuine pricing error.

We understand this was frustrating, but it's important to clarify a few key points:

No binding contract was formed. The confirmation email you received is an acknowledgment of your order, but as clearly outlined in Secret Sales’ Terms and Conditions (which you agreed to at checkout), it does not constitute a binding contract in cases where a pricing error has occurred.

UK consumer law allows a seller to cancel an order in the case of a genuine and obvious pricing mistake — even if an order confirmation was issued. In this instance, the item was listed at approximately one-quarter the price of other Balenciaga trainers on the platform (typically listed at £500+), and significantly below the brand’s usual market value (often around £800). This made the pricing error evident and material.

We are not in a position to offer the item at the incorrect price, and the order has already been fully refunded. No funds are owed, and we will not be able to reimburse any future purchases made elsewhere.

We understand this may not be the outcome you had hoped for, but we believe it’s important to remain transparent. We hope this helps clarify the matter.

Kind regards,
Sale Lab Support Team

Sale Lab からの回答

2025年6月20日

Thank you for your feedback, and we're really sorry for the mix-up with your order.

Unfortunately, there was an issue with how the sizing was displayed online at the time you placed your order. This has since been corrected to prevent future confusion. We completely understand how frustrating this must have been and appreciate you bringing it to our attention.

We're glad to hear your item arrived quickly, and we’re working to ensure our stock and listing information stays accurate going forward.

As a gesture of good will we have emailed over a discount code for you to use with us.

Thanks again for your patience and for giving us the chance to improve

Sale Lab からの回答

2025年6月16日

Hi Mr. Rafiq,

We’re truly sorry for the frustration caused and appreciate you taking the time to leave a review, even though we regret that your experience wasn’t a positive one.

To clarify, the issue arose due to a temporary glitch on our website, which incorrectly listed the brand as Hackett instead of Duchamp. When our warehouse team went to pick the item, they discovered the discrepancy. We contacted you immediately to explain the situation and offered three clear options: proceed with the correct item at a revised price, choose an alternative, or cancel the order for a full refund. You chose to cancel, and we processed the refund right away.

While we always action refunds promptly, the time it takes to appear in your bank account depends on your bank’s processing time — something we, unfortunately, cannot control. Like many businesses, we take payment at the time of order to confirm availability and ensure the customer has sufficient funds. This is a standard practice and is not intended to disadvantage anyone.

Throughout, we responded quickly to your queries and did everything we could to provide transparency and resolution. We are genuinely sorry for any distress this caused, especially given your personal circumstances, and we regret that we weren’t able to turn the situation around for you.

We wish you all the best.

Sale Lab からの回答

2025年6月12日

Hey! Thanks so much for the amazing review 🙌 We're buzzing to hear you’re loving the Stone Island collection (and the prices 🔥). We work hard to bring top-tier gear at unbeatable value, so it means a lot to hear it’s appreciated. Glad the packaging and fast delivery hit the mark too. You’re an absolute star for the support!

Big respect,
The Sale Lab Legends Team 🖤

Sale Lab からの回答

2025年6月9日

Thank you for the lovely review! We're so glad you found the items beautiful and that they arrived quickly. We truly appreciate your support and hope to see you again soon!

Sale Lab からの回答

2025年6月9日

Thank you so much for your kind words! We're thrilled to hear that you were pleased with the fast delivery and the quality of our products. Your satisfaction means a lot to us, and we look forward to serving you again soon!

Sale Lab からの回答

2025年6月6日

Thank you so much for your kind words! We're really glad to hear that you had a positive experience with both our pricing and our customer service team. It means a lot to us that we could help you out, and we're delighted to know you'll be shopping with us again in the future.

Your support is truly appreciated!

Sale Lab からの回答

2025年6月3日

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with us and that we've earned your trust. It's fantastic to know you've been happy with the quality, pricing, and service across multiple orders. We truly appreciate your continued support and look forward to serving you again soon!