What a great experience I opted for contact through Watts app and was quickly chatting to Jess. Thus made the process so much more personal and Jess was able to answer all of my queries quickly... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Leeza Medinilla was great to work with. We had specific criteria in looking for a vacation rental to accommodate our elderly parents. She found us just the right place to meet our needs and stay in bu... もっと見る
企業が回答しました
Warning to All. Do not book with topvillas. Topvilla is a management company that only cares about making money. No customer satisfaction or service. If you have a problem or issue with... もっと見る
I want to think Kedesh for helping me with my reservation for a large family gathering. He made the process easy, stress-free and was really patient and took the time to do his research to find the be... もっと見る
企業が回答しました
企業情報
Top Villas について
当該企業による記述
WHY BOOK WITH US?
ORLANDO RENTALS
CARIBBEAN RENTALS
TRAVEL EXTRAS
CONTACT US
Top Villas offers more than 19,000 luxury villas, townhouses and condos in over 150 sought-after destinations worldwide. From villas in Orlando near Disney World and Universal Studios, to beachside homes in the Caribbean, we have vacation homes suitable for everyone. Whether you're traveling as a couple, with family, or as a large group, we have a villa for you.
Providing the best possible service is at the heart of everything we do. Our mission is to give our guests ‘Your dream vacation, the way you want it’. Our Travel Planners are available to help you find the perfect villa for your vacation, and to help you tailor your stay with private chefs, car hire, attraction tickets and any other service our guests may require.
Your dream vacation, the way you want it
当該企業による記述
- Personal
- Travel Planners to help you throughout your stay
- Choice
- Giving you the world’s best homes and destinations in trending hot spots
- Confidence
- Excellence as standard giving you what you deserve at every stay
連絡先
205 Town Center Boulevard, FL 33896, Orlando, 米国
- 1-407-495-2595
- customer.feedback@thetopvillas.com
- thetopvillas.com
4.4
優良
2055件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 94％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The house was okay
The house was okay , but they took 4 days to answer problems we had at the house ( they we in the UK. to answer questions which had to be sent to someone else in Florida so no way you could get quick answers. It would take 2 or 4 days for any responses, no local help or local phone to get help.
Ice machine doesn’t work, showers flood floors into bedroom, stove top and oven are hard to use - no instructions, beds are very hard, 1/2 lights out on deck, and in there ad to rent they say you have 2 kayaks to use and they were not there , they finally said they weren’t included with the rental but it states clearly in there ad to rent. it says two kayaks to use. On our 4th day they the dumped one -one seater to use in the parking area and didn’t bother to tell us it was out there. It would have been a lot more fun if we could have had the 2 kayaks to use. We asked for a local phone number incase we needed something when we checked in and they finally gave us one on our check out day
Good Luck if you need assistance with anything
Janie Roney
2026年7月25日
自発的なレビュー
Top Villas からの回答
Dear Steve and Janie,
Thank you for taking the time to share your feedback. We are truly sorry to hear that aspects of your stay did not meet your expectations.
While our Guest Relations Team is based in the UK, we work closely with the Orlando-based Property Management Team in Florida, who are responsible for resolving any concerns within the home during the stay. We do include this Property Management Team's contact information in the pre-arrival information pack sent to every guest, ensuring that local contact details are available if needed.
Regarding the kayaks, we apologise that they were not available upon your arrival. As soon as we became aware of the issue, we arranged for a replacement kayak to be delivered. It was placed on the driveway behind the property's secure gate while you were out, and we sent you an email at the time to let you know it had been delivered. Nevertheless, we apologise for any disappointment caused by this.
We apologise for any concerns regarding the ice machine, lighting, showers, and kitchen appliances. We did report these matters to the Property Management Team at the time for resolution. However, we will ensure that these maintenance response times are improved going forward.
Thank you for all of your feedback, it is invaluable in helping us improve both our homes and the service we provide. We appreciate your review and we wish you all the best in your future travels!
Kind regards,
Rachel
Top Villas
Booking is straightforward
The range of villas is really good and the prices are good value. The booking processes quick and straightforward
2026年8月4日
Top Villas からの回答
Dear Mrs Mcdonald-James,
Thank you for your wonderful review.
We're delighted to hear that you liked our property portfolio and that the booking process was straightforward!
We appreciate you taking the time to share your experience and look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Windsor Cay disappointing
Our first problem was the house we choose suddenly was no longer on the rental market we were offered a refund or pay more for a different location obviously with a group of 8 and a few days to fly we had to take the more expensive option. They sent us to 16233 St Kitts Cir, Windsor Cay we arrived late at night we hadn’t been provided with a QR code need to access the development. Eventually security let us into development but we were told not to come back without QR code we had to wait until office opened next day.
The property was very disappointing for the money we paid it was dirty dust on skirting boards, floors needed a good scrub, towels need to be up dated, pool was dirty, jacuzzi never worked weeds all over patio no loungers just chairs cigarette buts all around we don’t smoke and a barbecue with a pad lock on it. Air conditioning stopped working a maintenance guy did come the next day said its filters were stuffed. The air conditioning seems to be turned off remotely as we never touched it but it would go off all by itself. The house needs a deep clean, a paint, the patio area needs attention the pool guys came and cleaned it but apparently the motor was missing from jacuzzi they came back again but it wasn’t repaired.
I reported all of this to top villas with pictures I haven’t had an offer of compensation I’ve being travelling to the USA for 20 years customer service is always over the top not this time.
After reading response clearly Topvillas standards and mine are worlds apart shocking there should be no dirt or dust full stop or weeds
2026年7月19日
自発的なレビュー
Top Villas からの回答
Dear Brigid,
Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet the expectations you had for your stay.
We apologise for the amendments to your original booking arrangements and we are sorry to hear of the concerns you experienced during your stay.
The Property Management Team confirmed that their technicians attended the home to investigate and resolve the AC concern during your stay.
With regards to the cleanliness concerns raised, we appreciate that you sent us some photos of these matters. We acknowledge that some skirting boards appeared to require some dusting. However, the majority of the images provided appeared to show general wear and tear that can be expected in a vacation rental property of this nature rather than significant cleanliness concerns. Nevertheless, we are sorry for any disappointment this caused.
We always work closely with our Property Managers to ensure concerns are communicated and resolved, and we regret that your experience did not reflect the level of service you expected on this occasion.
We appreciate your feedback and the opportunity to review the concerns raised. Please be assured that we will reach out directly today, with a view to getting this matter resolved to your satisfaction.
Kind regards,
Rachel
Top Villas
Really good customer service
Really good customer service. Easy communication via email & phone. Any issues or questions I’ve had have been resolved quickly with a text, email or call.
2026年8月1日
Top Villas からの回答
Dear Drew,
Thank you for your kind review!
We’re delighted to hear that you were pleased with our customer service throughout your booking experience.
We truly appreciate your feedback and look forward to assisting you again in the future!
Kind regards,
Rachel
Top Villas
Top Villas からの回答
Dear Tim,
Thank you so much for your kind review!
We're delighted to hear that you found our team helpful. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
We hope to welcome you back for another stay with Top Villas in the future!
Kind regards,
Rachel
Top Villas
This was the worse company I’ve ever…
This was the worse company I’ve ever booked under. They don’t care about the families renting these homes at all. We had a snake in our pool, ants all over the house ( one of the kids are allergic to ants), and termites in the bathroom and in the beds. We only asked for them to relocate us and they refused. They sent a man who barely spoke English to spray the house with RAID! Well on the back of the raid can it says to get your pets and plants out the house while using, DO THEY ACTUALLY THINK IM LETTING MY KIDS breathe all those harmful chemicals? No I’m not! I explained to them my grandbaby has a breathing issue but they didn’t care. I begged to be put in another house at any property but was denied several times. I took it upon myself to purchase another house on another property that was more safer for my family. Top villas had the nerves to asked if I’d left the property. Now why is that a concern if you’re not concerned about a poisonous snake biting my kids, a kitchen full of ants, and a bed full of termites? After returning home, they emailed me offering a 10% discount on my next visit!!! LOL I will never stay with this company again even if it was free!!!!! I just have a great advise for them……. Treat your properties on a regular, clean your houses, give the home a day of care after each family leaves!!!! NOW to consumers, don’t book through this company, you’re not important to them only your money is!
2026年7月23日
自発的なレビュー
Top Villas からの回答
Dear Erica,
Thank you for taking the time to share your feedback. We are very sorry to hear about the concerns you experienced during your stay.
We have reviewed your comments with the Property Manager and they have expressed their apologies for any inconvenience caused. They have advised that during the summer months in Florida, warmer weather can unfortunately result in increased sightings of small insects, particularly around outdoor areas and water sources. While this can be a seasonal occurrence, we apologise for any concern caused by this.
The Property Manager also confirmed that they attempted to assist by attending the property to treat the home; however they were declined entry. We understand your concerns regarding the use of pest-control treatments, however this treatment would have been carried out according to all safety protocols.
Whilst we appreciate that you requested to move to another home, the Property Manager advised that your original home remained perfectly safe and functional. Furthermore, there was no suitable alternative accommodation available within the area to relocate you to. Therefore, no relocation was possible.
Following your stay, we did offer you a partial refund as a gesture of goodwill; however this offer was declined. We also contacted you on July 15th to ask how we could work towards closing this matter to your satisfaction. We have not yet received a response, but we will be reaching out to you directly again today, as we remain committed to working towards a resolution.
Kind regards,
Rachel
Top Villas
Top Villas からの回答
Dear Joel,
Thank you for your kind words!
We're so pleased to hear that you found our team friendly and easy to deal with. Providing excellent service is something we take great pride in, so your feedback is greatly appreciated.
We hope to have the pleasure of welcoming you back for another stay in the future!
Kind regards,
Rachel
Top Villas
Jack very helpful
Jack very helpful, we stayed and book with top villas over 10 times now. Great choice of accommodation and easy to arrange
2026年8月1日
Top Villas からの回答
Dear Stewart,
Thank you for your wonderful review!
We're delighted to hear that Jack was so helpful and your continued loyalty means a great deal to us. It's fantastic to know you've enjoyed our wide selection of properties and found the booking process easy each time.
We truly appreciate your ongoing support and look forward to welcoming you back for many more memorable stays!
Kind regards,
Rachel
Top Villas
Top Villas からの回答
Dear Evelyn,
Thank you for your kind review!
We’re delighted to hear that Stephanie’s professionalism and dedication made such a positive impression.
We’ll be sure to pass your comments on to Stephanie, and we hope to welcome you back for another wonderful stay in the future!
Kind regards,
Rachel
Top Villas
Lydia was very helpful and guided us…
Lydia was very helpful and guided us through selection
2026年7月27日
Top Villas からの回答
Dear Lynden,
Thank you for your lovely review!
We're so pleased to hear that Lydia was so helpful! We'll be sure to share your kind feedback with her, it will mean a lot.
Thank you for choosing Top Villas, and we look forward to helping you plan your next stay!
Kind regards,
Rachel
Top Villas
Jack Payne was AMAZING!!
Jack Payne was AMAZING!!! He was Quick, Clear & Communication never stopped. We ran into a slight hiccup (no fault of his or TV), but he didnt rest until my family & I got the villa we wanted, and it exceeded our expectations! Many thanks to Jack & The Top Villas team!
2026年7月22日
自発的なレビュー
Top Villas からの回答
Dear Aja,
Thank you for your lovely review! We’re delighted to hear that Jack provided such great service throughout your booking experience.
We'll be sure to share your kind words with Jack, who will be thrilled to know that he made such a positive impact. Although there was a slight hiccup along the way, we're so pleased everything was resolved for you.
Thank you for choosing Top Villas and we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
The website was hard to use and I…
The website was hard to use and I couldn’t find a way to search for rentals with the waterpark only option.
2026年7月24日
Top Villas からの回答
Dear Shannon,
We were sorry to hear that you found our website hard to use. Please be advised that you can filter by "Free Island H2O Access" under the Amenities tab when searching our properties.
Alternatively, you can call one of our Sales Agents on 407-495-2595 and they will be able to tailor a trip to your specifications!
Kind regards,
Rachel
Top Villas
Top Villas Rentals Should be Avoided
Reply to Top Villas response:
1) Top Villas failed to conduct standard preventative maintenance. If they had, the electrical issue (and all other issues) would never had been a problem.
2) Top Villas informed me at 4:38 AM on the same day of the electricians work. Top Villas obviously knew before then, but failed to inform me in a timely manner, requiring a sudden cancelation of our plans that day. Due to the wording of their 4:38 AM email, it appears to me they waited until Tuesday to call the electricians. This is just one example of maintaining poor communication by Top Villas.
3) Top Villas, via Vrbo, has already removed the non-disclosure agreement from their offer . . . Top Villas is demonstrating they can't keep their story straight.
4) Top Villas reply fails to address all the other loss of amenities we endured.
5) Top Villas certainly did not do any investigation that I am aware of. Please tell us all about this investigation. Pictures and a report would be great.
6) Top Villas offer is not substantial. It is a lowball offer.
7) Compensation equivalent to one day's stay is fair. Your current offer is to low.
In July of 2026 I rented ‘Oceanside 3’ through Vrbo with Top Villas as an unacceptable host. The unit rented was #G318 located at North Coast Village, 999 North Pacific Street, Oceanside, CA 92054. The unit we rented had clearly not been maintained since it had many obvious faulty (and unsafe) items. Top Villas lack of concern on this issue was troubling. Top Villas staff provided poor to non-existent customer service. I would never rent any property from Top Villas again. I would not rent this unit from anyone until its maintenance deficiencies were corrected. The pictures posted on the rental website were clearly older, for the unit is considerably run down now.
The community property was excellently designed, maintained and cleaned by the North Coast Village HOA.
The host charged me on different schedule than my Vrbo agreement. I spent a lot of time trying to get that corrected. After I discovered the first Top Villas employee I talked to had told other Top Villas employees things I never said I avoided phone contact and switched to IM and email.
A lot of info from the host was contradictory or not provided. When they finally agreed to the Vrbo payment schedule they didn't actually follow it until I contacted them to correct it (again). Key drop off info not provided, even when requested. There were many more examples of contradictory or deficient information.
There were more deficiencies than I care to write about in this review. I have already spent more time than I want to in dealing with both Top Villas and Vrbo.
The worst deficiency was the electricity. Shortly after checking in half the 1st floor of just this unit lost power. That took out the WiFi, the main TV and bathroom lights. I traced it to a faulty GFI at the bathroom sink and/or a bad outlet near the table. I notified Top Villas that evening. 4 days later, at 4:38 AM Wednesday I got an email stating electrician would arrive 8 AM 'tomorrow'. At 6:30 AM Wednesday (after I woke up) I queried them and found out the electricians were actually scheduled for 8 AM Wednesday not Thursday! The electricians were from a local business and were great. They said it would take a full day to correct all the deficiencies they saw. They took care of the issues they were contracted for and believed the unit was safe for occupation, but still needed a lot of work.
I requested a partial refund from Top Villas equivalent of one day’s stay. Top Villas would not issue any refund to me for loss of use, unusable amenities and the work I had to do on their unit unless I signed an agreement that limited my ability to post a review. I didn't sign. Both of their financial offers were much below what I was willing to accept.
After contacting Vrbo they interceded on my behalf, getting the NDA requirement removed, but the loss of use refund is still too low for me to accept.
It has been more than 2 weeks since we checked out and Top Villas last communication to me is that we are in an ‘impasse’. They have done nothing to remediate the loss of our use of the rental unit.
2026年7月9日
自発的なレビュー
Top Villas からの回答
Dear Curtis,
Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations.
We take all guest concerns seriously and remained in regular communication with you throughout your stay and afterwards regarding the matters you raised. When the electrical issue was reported, we arranged for an electrician to attend at the earliest appointment available. Unfortunately, the timing of the visit was dependent on the contractor's availability, which was outside of our control.
We truly regret that you were dissatisfied with aspects of the booking process and our communication. Your feedback has been shared internally and with the relevant teams so that we can continue to improve our service.
With regard to your comments about compensation, we would like to clarify that we have made a substantial goodwill offer, which remains conditional upon the signing of a standard settlement agreement. This is standard practice when resolving disputes.
Whilst we recognise that we were ultimately unable to reach an agreement, we do not agree that no effort was made to resolve the matter. Our team responded throughout your stay, coordinated the necessary contractor attendance, investigated your concerns and made a substantial compensation offer in an attempt to bring the matter to an amicable conclusion.
We are still committed to getting this matter resolved and, as such, our compensation offer remains open for acceptance until August 17th 2026.
Kind regards,
Rachel
Top Villas
Top Villas からの回答
Dear Kaneitha,
Thank you for your kind words about Jean, we will be sure to pass them on!
We look forward to welcoming you on vacation with us next year.
Kind regards,
Rachel
Top Villas
After I made an inquiry
After I made an inquiry , Jess got right back to me and I was booked within 20 minutes . Very easy and Reunion is our favorite getaway!
2026年7月23日
Top Villas からの回答
Dear Cheryl,
Thank you so much for your wonderful review!
We're delighted to hear that Jess was able to make the booking process so easy for you.
We're also thrilled that Reunion is your favourite getaway, and we can't wait to welcome you back for another fantastic stay!
Thank you for choosing Top Villas!
Kind regards,
Rachel
Top Villas
villa 463 at the reunion
I rented villa 463 at the reunion, we’ve stayed there in January 26’ with family, it was very nice, but had an ant problem. I rebooked it July 26’ and this time was worst! The hot water in 5 of the bedrooms did not get hot nor in the kitchen, we boiled water to wash dishes. Bedroom 6 television did not work, and day 2 of our stay the WiFi went out , so day 3 , 2 days w/o WiFi and kids we were fed up and called maintenance, which did come and fix the WiFi and water situation which got hot while they were there and then stopped, we shared 2 bathrooms for showers ! Other than that, the kids enjoyed the water park and we chilled by the pool to keep them distracted. Upon check out, we went outside to load our cars and 1 of the palm trees had broke in half and almost landed on our vehicle!!!! We have pics!! We love this resort and will be back just some issues need to be resolved ..
2026年7月20日
自発的なレビュー
Top Villas からの回答
Dear Gyrenda,
Thank you for taking the time to share your feedback.
We're pleased to hear that your family enjoyed the resort amenities, especially the water park and the private pool. It's also wonderful to know that Reunion remains a destination you love and that you plan to return.
That said, we're very sorry to learn about the issues you experienced during your stay. We appreciate how frustrating it must have been to encounter problems with the hot water, television and Wi-Fi, particularly while travelling with family. While we're glad our maintenance team was able to restore the Wi-Fi during your stay, we're sorry the hot water issue was not resolved to your satisfaction.
We're also sorry to hear about the palm tree that fell during your departure. While this was unfortunately outside of our control, we're relieved that no one was injured and apologise for any inconvenience this caused.
Your comments have been shared with the property management team so they can investigate the maintenance issues you've raised. A member of our Guest Relations team will be reaching out to you directly to discuss your experience and work towards resolving the matter.
Thank you again for your honest feedback. We truly value your continued support and hope to provide you with the seamless stay you expected on your next visit.
Kind regards,
Rachel
Top Villas
The reviewer enjoyed the spacious house…
The reviewer enjoyed the spacious house and resort, finding them homely and conveniently located near shops and restaurants.
• Their only concern was that housekeeping should thoroughly check all dresser drawers.
2026年7月15日
自発的なレビュー
Top Villas からの回答
Dear Jahara,
Thank you for taking the time to share your feedback.
We're so pleased to hear that you enjoyed the spacious home and the resort, and that you found the location convenient. It's wonderful to know the property felt welcoming and comfortable during your stay.
We also appreciate your comments regarding housekeeping. We'll be sure to pass your feedback on to the property management team so they can ensure all dresser drawers are thoroughly checked during future cleans.
Thank you again for your review. We hope to welcome you back for another great stay soon!
Kind regards,
Rachel
Top Villas
Lydia Del Renzio_Horsefield: A Seamless Experience
Lydia Del Renzio_Horsefield, the agent I worked with, was absolutely AMAZING!!!! She was immediately so responsive(which is important) and she made me feel as if my booking was important. I never had to wait a long time for a response from her and her communication was direct and detailed. I was working with another company prior to reaching out to Top Villas, and the difference is remarkable. Thank you so much, Top Villas for making my booking experience seamless! I did not even mention (on purpose) that the client I'm booking for is a well known star. Yet, I received white glove treatment!!
2026年7月23日
Top Villas からの回答
Dear Karen,
Thank you so much for your wonderful review!
We are delighted to hear how impressed you were with Lydia’s exceptional service. She takes great pride in ensuring every guest receives a seamless booking experience, and we’re thrilled that she made you feel well looked after from the very beginning.
We truly appreciate you choosing Top Villas and we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Jean Ayala was great
Jean Ayala was great. He answered all my questions promptly and even gave me more information and guidance. Truly made the experience smooth. Very excited for my trip next month.
2026年7月22日
Top Villas からの回答
Dear Veronica,
Thank you for your wonderful review!
We're so pleased to hear that Jean Ayala made the booking process smooth and stress-free. We'll be sure to pass along your kind words to him.
We hope you have an amazing trip next month, and we look forward to helping make your stay a memorable one!
Kind regards,
Rachel
Top Villas
Top Villas からの回答
Dear Darell,
Thank you for your kind words and we look forward to welcoming you on vacation with Top Villas soon!
Kind regards,
Rachel
Top Villas
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