The customer service is wonderful. I've found the people who offer their services to be professional, helpful, even educational for me, teaching me the ropes as I've learned as a writer and publish... もっと見る
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My writer, editor, and cover designer at The Urban Writers are excellent. So much better than the AI drivel that so many others are using these days. I know they are real professionals doing their o... もっと見る
I worked on a number of books now with The Urban Writers and a number of their professionals throughout the processes of creating those books. As a busy professional trying to build a book business,... もっと見る
企業が回答しました
My graphic artist, Polly Arts, has done an amazing job with my covers! Skilled and swift, with the knowledge of what my covers need to appeal to readers. My experience with her, and Urban Writers h... もっと見る
企業が回答しました
企業情報
当該企業による記述
Connecting customers with freelancers through a collaborative and intuitive workspace that provides a seamless experience for all users. We are an invaluable resource that brings customers and freelancers together, saving them time and money. We empower customers to focus on the big picture while our freelancers pay attention to detail. We are simplifying content creation through innovation and removing barriers to make successful collaboration between customers and freelancers an attainable reality.
連絡先
60 Atlantic Avenue Toronto, M6K 1X9, Ontario, カナダ
- +1 (855) 742-0902
- support@theurbanwriters.com
- theurbanwriters.com
4.2
ほぼ満足
673件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Disappointed is the best word.
Disappointed about the formatting. The margins were off, the table of contents looked horrible, the print was too small. As much as I paid, (premium package) no hardcover included. My writer was good, the editor missed a bunch of mistakes. Just disappointed.
2025年4月30日
theurbanwriters.com からの回答
Hi Paul,
Thank you for your valuable feedback.
We sincerely apologize that the formatting did not meet your expectations, including issues with the margins, table of contents, and print size. We strive to deliver a polished and professional final product, and we regret any shortcomings in this regard.
We also acknowledge your concern about the absence of a hardcover in the premium package and will review our offerings to ensure clarity and alignment with client expectations. While we are pleased to hear that you were satisfied with your writer’s work, we regret that the editing did not catch all errors and will take your comments as an opportunity to enhance our quality control processes.
Your satisfaction is paramount, and we appreciate the opportunity to improve and better serve you in the future.
Kind regards,
The Dibbly | The Urban Writers team!
No room for flexibility without having…
No room for flexibility without having to spend expensive OOS hours, honestly upwork is a lot better. The only thing that it beats upwork and fiverr is the talent pool.
2025年4月13日
theurbanwriters.com からの回答
Hi Charley,
Thank you for your kind review, we truly appreciate it.
We are truly sorry to hear that your experience did not live up to expectation. We appreciate the feedback that you have provided us with as this aids us in bettering our services for our customers.
We are looking to better the process to ensure customers have more flexibility when collaborating with us.
If you need anything, please let us know.
Kind regards,
The Dibbly | The Urban Writers team!
Did not get what I paid for then…
Did not get what I paid for then contractor stopped communicating. Dibbly very difficult customer service. Asked for refund weeks ago. Still nothing.
2025年4月11日
theurbanwriters.com からの回答
Hi Pamela,
Thank you for your review. We truly appreciate it.
We are terribly sorry to hear about your experience collaborating with us.
We have reached out to you via email to gain more insight on the events that occurred. Please keep an eye on your emails.
We look forward to connecting with you, so that we may find a satisfactory solution moving forward.
Kind regards,
The Dibbly | The Urban Writers team!
Disappointing Experience with Hidden Costs
I had high hopes when I ordered the Paperback Formatting service from The Urban Writers, but the experience turned out to be disappointing and frustrating.
After placing my order, I was informed that I would need to pay an additional $150 in "Out of Scope" (OOS) fees just to begin formatting — because my manuscript wasn’t already converted into eBook format. This was never mentioned during the ordering process, and I find it unacceptable that such a critical requirement was hidden behind vague definitions of scope.
To make matters worse, the assigned formatter was unresponsive for several days, and even the support team admitted that his messages hadn’t been delivered. While they were polite and tried to help, the solution remained the same: pay extra or don’t get the service.
If these formatting steps were essential, they should’ve been included in the base package or clearly stated upfront. Instead, I felt like I was being upsold just to access what I had already paid for.
I requested a refund and will be taking my business elsewhere.
If you value transparency and efficiency, I would not recommend this service.
2025年7月1日
自発的なレビュー
theurbanwriters.com からの回答
Hi James,
Thank you for your review. We truly appreciate it.
We sincerely apologize if the additional cost for the out of scope seemed like we were not being transparent. This is never our intention, and we do apologize if the situation was presented in that manner.
We do not want any of our customers feeling like this when collaborating with us.
Your feedback is invaluable to us as this helps us better our services for our customers.
We sincerely apologize that this experience did not live up to expectation.
Kind regards,
The Dibbly | The Urban Writers team.
Very congenial and helpful
Very congenial and helpful. Trouble with knowledge of subject matter.
2025年4月4日
theurbanwriters.com からの回答
Hi Robert,
Thank you so much for your kind review. We truly appreciate it.
We are sorry to hear that there was a misunderstanding on the subject matter. Please do let us know if there is anything we can do to help.
Kind regards,
The Dibbly | The Urban Writers team!
Very low quality manuscript
The AI option to create the book is not cheap and of very low quality. It lacks depth, and the writer wasn't willing to make edits, as he pays per word generated. I could use 5k words of the 50k I paid for. It was a very bad output.
2025年4月1日
theurbanwriters.com からの回答
Hi Nicola,
Thank you for your review, and feedback. We truly appreciate it.
We are terribly sorry to hear that the AI manuscript did not live up to your expectations. This is certainly not how we want any of our customers feeling when collaborating with us.
We have reached out to you via email to see if there is anything we can do to support you.
Please do let us know if you need anything. We are here to help.
Kind regards,
The Dibbly | The Urban Writers team!
theurbanwriters.com からの回答
Hi Jayme,
Thank you so much for your kind review. We truly appreciate it!
We are thrilled to hear that you had a great experience with your freelancers.
If you need anything, please let us know. We are always happy to help.
Kind regards,
The Dibbly | The Urban Writers team!
My graphic artist
My graphic artist, Polly Arts, has done an amazing job with my covers! Skilled and swift, with the knowledge of what my covers need to appeal to readers. My experience with her, and Urban Writers has been a totally awesome experience!! Professional and creative- my cup of tea! Couldn’t be happier. Thank you Polly and Urban Writers ✍🏻 Woulld do business with Polly again in a heartbeat 💗 xxx
2025年3月21日
theurbanwriters.com からの回答
Hi Jill,
Thank you so much for your kind review.
We are thrilled to hear that you had such an amazing experience with Polly your designer. That is wonderful news. We will be sure to share this kind message with them.
If you need anything, please let us know.
Kind regards,
The Dibbly | The Urban Writers team!
Excellent communications
Excellent communications, Secure platform, and all projects delivered on time.
2025年3月9日
theurbanwriters.com からの回答
Hi Anena,
Thank you for your kind review, we appreciate it!
We are happy to hear that you had such a good experience collaborating with us! Thank you for having us on this wonderful journey!
Kind regards,
The Dibbly | The Urban Writers team!
Great experience all around
2025年3月7日
theurbanwriters.com からの回答
Hi Jacqueline,
Thank you so much for your kind review. We appreciate it.
We are happy to hear that you had a wonderful experience while working with us.
If you ever need anything, please let us know.
Kind regards,
The Dibbly | The Urban Writers team!
Collaborative lack
The inability to collaborate effectively in the editing process is a significant drawback. I can hire a line editor for the same price and can go back and forth with edits. This platform entirely restricts collaboration. I wouldn't recommend this product if someone were looking for line editing only.
2025年2月25日
theurbanwriters.com からの回答
Hi Costen,
Thank you so much for your feedback. We truly appreciate it.
We understand that collaboration during the editing process is crucial for many users. We appreciate your perspective and are continuously working on improving our platform to better facilitate collaboration in future updates. Your insight helps us recognize the needs of our users, and we hope to provide a more flexible editing experience soon.
Kind regards,
The Dibbly | The Urban Writers team!
5 star freelancers
I found the freelancers I used on urban writers five star. However with each stage being cut off was annoying as I think writers should be able to have a more flowing experience and there be no cut off until the author has published their book.
2025年2月21日
theurbanwriters.com からの回答
Hi Karyn,
Thank you so much for your kind review, we truly appreciate it!
We are happy to hear you enjoyed collaborating with your freelancers.
Thank you for your feedback, we will certainly take this to heart and improve our services for our customers.
Kind regards,
The Dibbly | The Urban Writers team!
The Urban Writers are so wonderful!…
The Urban Writers are so easy to work with and the freelancers all do a phenominal job with their assigned tasks! I have not had any issues with anyone. If I have questions the support team gets back to you very quickly and is always able to help!
2025年2月26日
theurbanwriters.com からの回答
Hi Tina,
Thank you so much for your kind review. We truly appreciate it!
We are happy to hear that you had such a wonderful experience collaborating with our admin team and our freelancers!
Thank you for letting us be a part of this wonderful journey you embarked on.
Kind regards,
The Dibbly | The Urban Writers team!
theurbanwriters.com からの回答
Hi Franca,
Thank you for your kind review, we truly appreciate it!
We are happy to hear that you had such a wonderful experience collaborating with us!
If you need anything, please let us know. We are always happy to help.
Kind regards,
The Dibbly | The Urban Writers team!
Apalling customer service and…
Apalling customer service and monitoring of contractors. Had to constantly chase completion of various stages. Admin team were next to useless, claiming emails were lost or filed with employees that had left the organisation. Their formatting contractors were picking up mistakes from writer and editor. Having to back track repeatedly to get errors fixed. Use internal company terms when communicating with customers and expect you to know what they are talking about. Beligerant and haughty editor and writer, that both did a very poor job, well the editor didn't actually do anything. Paid a premium for a very mediocre service and constantly having to send emails to ask admin to enforce deadlines and ask for fixes. Which were mostly ignored. Pages with non standard font and ruled lines were considered as pictures, and absurd amount of time spent to weed through being bombarded by contractors after posting a job. Many with zero experience in the subject of the book, but they just lie and pretend they do. The admin team do not vet or assist in ensuring writers are honest about their experience. Writers, editors, illustrators have complete control of the revies that are submitted for them. In other words, they only allow good reviews to be posted. No one on this platform has a bad review. Impossible. I left appropriate reviews for editor and writer. Neither was posted.
2025年2月8日
theurbanwriters.com からの回答
Hi Elizabeth,
Thank you for your honesty in your review, we truly appreciate it.
We sincerely apologize for the experience you had with us; it does not reflect the high level of customer service we aim to provide at Dibbly | The Urban Writers.
Your satisfaction is very important to us, and we are genuinely sorry for any inconvenience this may have caused.
We have sent you an email to gather more details about your situation. Please be sure to check your inbox, as we would appreciate the chance to rectify this matter for you.
Kind regards,
The Dibbly | The Urban Writers team.
Great support and feedback from the…
Great support and feedback from the editor of my work. He was very patient and professional with me as a new writer, making me very comfortable with the editing process.
2025年2月10日
theurbanwriters.com からの回答
Hi Andrea,
Thank you so much for your kind review, we truly appreciate it!
We are happy to hear that you had a great experience while collaborating with your freelancers.
If you need anything, please do let us know. We are always happy to help.
Kind regards,
The Dibbly | The Urban Writers team!
The flow of the process was greay
The flow of the process, between editing and Formatting, how you can
Correspondent with your team is great But for my first time and learning how the processes work wasn’t straightforward. I made mistakes not knowing who was responsible for what and when having to go back a step process costed me. What should have been 2000 NZD cost me 4000 NZD.
2024年12月3日
theurbanwriters.com からの回答
Hi Melva,
Thank you for your kind review, we truly appreciate it.
We are thrilled to hear that you had a good experience with the team. We do understand that the platform and the processes can be a learning curve. We the admin team are always more than happy to assist our customers in the navigation of the platform and how the next steps will work.
If you need anything, please do let us know. We are here to help.
Kind regards,
The Dibbly | The Urban Writers team!
Creative intelligent writers available immediately!
Talented, highly creative, intelligent, caring, great listeners, professional writers available immediately, all the tasks involved in book production covered, a great learning experience in all the steps required to successfully publish a book.
2025年1月27日
theurbanwriters.com からの回答
Hi Madinah,
Thank you for you kind review, we truly appreciate it!
We are pleased to hear that you had such a wonderful experience while collaborating with us. We are honored to be a part of this journey you embarked on.
If you need anything, please let us know. We are here to help.
Kind regards,
The Dibbly | The Urban Writers team.
The Urban Writers were great for my first book!
The Urban Writers were great for my first book when I used the full package from ghost writer to editor, proof reader, formatting and best of all book cover designer.
Great help along the way as well. Will definitely use again
2025年1月16日
theurbanwriters.com からの回答
Hi Susan,
Thank you so much for your kind review, we truly appreciate it!
We are honored to have been a part of this amazing journey of yours.
If you ever need anything, please do let us know.
Kind regards,
The Dibbly | The Urban Writers team!
The Urban Writers are amazing!
The Urban Writers are amazing! From start to finish, my project exceeded expectations. I was really impressed by the communication, professionalism, easy pricing, and timeline of my project. Even their customer service team is great! (Shout out to Tyron!) I'll absolutely be back for my next editing project. Highly Recommend! A+++
2025年4月15日
自発的なレビュー
theurbanwriters.com からの回答
Hi Emily,
Thank you so much for your super kind review! We truly appreciate it.
We are happy to hear that you had such a wonderful experience collaborating with us.
Thank you for the honour of being a part of this amazing journey of yours.
Let us know if you need anything.
Kind regards,
The Dibbly | The Urban Writers team!
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