Spoke wtih Cara, great attitude, very compassionate and her energy was amazing. credit to your company. Thank you again Cara
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This morning I was contacted by a Scottish gentleman, name Lewis, from Zinc Group. Lewis was considerate totally professional with a great touch of humanity. From the start of the call to its conc... ãã£ãšèŠã
They called was very polite soft spoken asked my situation and gave me a lot of advice and pointed me to other services that could help me. She helped me set up a new payment plan and went above and b... ãã£ãšèŠã
I would just like to say a massive thank you to Steve, he was absolutely brilliant Iâve been trying to sort my debt for so long with a company, never been so happy that a debt got moved to you guys a... ãã£ãšèŠã
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Zinc Group is a UK-based company that works in partnership with leading financial institutions, utilities providers, telecoms companies, public sector organisations, and insurers. We support customers who have fallen into arrears by helping them find fair, affordable, and sustainable solutions. We are not a debt purchaser or seller â our role is to work with clients and their customers to agree the best way forward, with respect, transparency, and care at the heart of everything we do.
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- thezincgroup.com
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Rini was an amazing and empatheticâŠgreat phone call.
Rini was an amazing and empathetic lady.
She is great at her job,she made me feel like a human not a number.
Great experience dealing with Matthew
Great experience dealing with Matthew, he set our minds at rest during the process
Professional and empathetic
I just had a call with Matthew which if the first time I have engaged with the Zinc Group. Matthew could not have been more helpful and understand. He was professional but at same time empathetic. An excellent experience all round. Neil
The member of staff Sean was veryâŠ
The member of staff Sean was very helpful and dealt with the subject at hand very professionally and in friendly manner.
Very understanding and accommodating toâŠ
Very understanding and accommodating to my situation.
Ms Paulina was very professional
Ms Paulina was very professional, kind and helpful
Happy Holiday and Merry Christmas !
I was treated with respect the callâŠ
I was treated with respect the call handler was really friendly and helped me a lot
Treated me with respect and offeredâŠ
Treated me with respect and offered courses of action.
Herson ( remarkable )
I spoken today with a gentleman called Herson , very respectable , very attentive to my needs and understanding of
me needing additional support with my mental health needs.
It was a pleasure to resolve the matter with him
Thank you
Lettie
Herson was lovely and understanding
Herson was lovely and understanding
Herson
Herson - a wonderful, understanding member of the zinc team - is a joy to speak to. So helpful on every level, genuine, professional. Everyone needs a Herson in their work space. Created a calm environment during my stress and resolved the issue at hand. Trult good with customers. Can't praise him enough. Thankyou.
Fantastic Service with a human touch
I wanted to make a point of writing this as someone who has always struggled with his finances and has been scared of the conversations with the creditors I've owed.
I finally managed to pluck up the courage to speak to Zinc and they could not have been more lovely and precise in how they spoke with me to set up a plan to resolve my outstanding debt.
Thank you so much for being awesome.

The Zinc Group ããã®åç
Reni was easy to speak to and thorough
Reni was easy to speak to and thorough, her English was better than a lot of English people and the company as a whole seems good, I guess Iâll see over the next few months but first contact was a positive experience

The Zinc Group ããã®åç
Rini was very understanding andâŠ
Rini was very understanding and compassionate.

The Zinc Group ããã®åç
I spoke with a gentleman called HersonâŠ
I spoke with a gentleman called Herson who was excellent and sorted everything out for me leaving me much more settled .
Very resusreing and put me at ease IâŠ
Very resusreing and put me at ease I know feel more confident to deal with my problem

The Zinc Group ããã®åç
I spoke to an advisor called Herson whoâŠ
I spoke to an advisor called Herson who was very polite, professional and calm when dealing with my account.

The Zinc Group ããã®åç
HERSON was helpful and useful ð greatâŠ
HERSON was helpful and useful ð great customer service ð ð ð

The Zinc Group ããã®åç
Very good
Rini was extremely understanding and helpful, she made sure I was aware of everything.

The Zinc Group ããã®åç
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