Spoke wtih Cara, great attitude, very compassionate and her energy was amazing. credit to your company. Thank you again Cara
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This morning I was contacted by a Scottish gentleman, name Lewis, from Zinc Group. Lewis was considerate totally professional with a great touch of humanity. From the start of the call to its conc... ãã£ãšèŠã
They called was very polite soft spoken asked my situation and gave me a lot of advice and pointed me to other services that could help me. She helped me set up a new payment plan and went above and b... ãã£ãšèŠã
I would just like to say a massive thank you to Steve, he was absolutely brilliant Iâve been trying to sort my debt for so long with a company, never been so happy that a debt got moved to you guys a... ãã£ãšèŠã
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Zinc Group is a UK-based company that works in partnership with leading financial institutions, utilities providers, telecoms companies, public sector organisations, and insurers. We support customers who have fallen into arrears by helping them find fair, affordable, and sustainable solutions. We are not a debt purchaser or seller â our role is to work with clients and their customers to agree the best way forward, with respect, transparency, and care at the heart of everything we do.
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- thezincgroup.com
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Adam was so helpful in setting up myâŠ
Adam was so helpful in setting up my payment plan ⊠he was kind and nice during the call. He made the process seamless.
Very good to talk to
Firstly, I was met by a very understanding person. He did not push, nor intimidate. He was kind, gave good links and info. Would have given 5 stars had He of had the ability so solve our issue without needing to elsewhere too.
Mr Adam super hero
Today I call zinc to talk about my situation and Mr Adam is been very professional and did the best I can do to help me. I will never stop to say thanks to Adam for the help I give me
Treated me like a human with so muchâŠ
Treated me like a human with so much compassion. Very helpful and I feel more at ease about my debt after speaking to The zinc group.
Advise Supportives
Monoy, Angel and Zhora are Delivering a very Good support on their Role's
Would Recommenced Zinc Group to Anyone in need their personal Finance Management.
They are Amazing 5Star
invariably considerate and unfailingly supportive
Have spoken to this firm several times over the past 15 months since my life exploded they are invariably considerate and unfailingly supportive. Adam helped today and is an excellent example of what i mean. Thanks one and all, i greatly appreciate it.
Very pleased with Adamâs service todayâŠ
Very pleased with Adamâs service today , all sorted in a matter of minutes , thank you
The gentleman I spoke to was amazing!
The gentleman I spoke to was amazing!! Lovely conversation, sorted and solved super quick! Thankyou
Excellent service today from RindiaâŠ
Excellent service today from Rindia today,very understanding and polite!
After feeling so overwhelmed the guyâŠ
After feeling so overwhelmed the guy make me feel at ease set a plan with me didn't feel pressured and he got help for me at a time when I needed can't thank you effort if only all company's was like this
I called Tuesday was offered aâŠ
I called Tuesday was offered a settlement, advised I would call back Friday to pay it.
Called back and theres no settlement.
0/10.
Very quick to resolve my issue veryâŠ
Very quick to resolve my issue very helpful and very polite and understanding
Absolutely great experience
Absolutely great experience. I was very happy with the outcome Today. The guy was so Helpful and dealt with everything appropriately. Thank You so much
Great customer service
Spoke to so.eone named herson today. Was very helpful and got everything sorted over the phone and very quickly and efficiently.
Positive Outcome
I spoke to Paulina. This Lady's communication skills were off the scale. Paulina navigated our conversation extremely well, she is kind, considerate and compassionate. We discussed the process that I'm handling and we both came to satisfactory solutions to moving forwards. It makes a huge difference when someone with integrity and authenticity really listens to you; Paulina held space well with Grace. When we have difficult decisions to make, it always helps when you see a service provider as your friend and not your foe. Remember, we are all here to help one another.
Setting up a payment plan âŠ
My experience with trying to contact a team member to talk to, about arranging setting up a payment plan to pay you back, wasn't the best experience as I have severe mental health and my anxieties went high and got confused with the AI phone system, but thank goodness got through to talk to a wonderful team member called Hannah. I let her know about my conditions and she was so helpful and supported me to ground myself and helped me and supported me with setting up a payment plan. I understood what she said and I was listened to and felt safe talking to Hannah. You are fortunate to have her. She is very kind and wonderful person. Thank you Hannah. I am very grateful and appreciate all that you done for me.
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I spoke to a lovely gentleman todayâŠ
I spoke to a lovely gentleman today about a outstanding debt, he talked me though everything and helped me and made me feel comfortable,
Very satisfied customer
I spoke to a lovely young lady called Mia. .. she explained everything in full. She was very professional and calming at the same time. She is a credit to your company.
Listen to what I had to say
Listen to what I had to say, very helpful, offering advice
Mathew made it great.
Mathew made it great.
Listened and responded to each thing I said and I felt him understand my difficulties. He is a top class listener and let me grumble about my ills.
I felt a huge weight off my shoulders and wanted to hug and kiss him on his head out of love for his goodness. A wee saint of a man. Thank you zinc group he's a pure shiner.
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