Placed an order with Tile Kingdom for my bathroom renovation. Couldn't fault their customer service, speedy replied to my questions and rapid delivery! Absolutely flawless start to finish. Highly r... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Really surprised that I received whole tiles……somehow I presumed these samples would be much smaller sample sizes for ease . One could still have an idea of the colours and materials ! However, it i... もっと見る
Never purchased anything from this company before. Rang first to check that the product was in stock. The lady I spoke to was very helpful. Ordered and paid for my purchase very easily online on 27/5/... もっと見る
I bought 11sq meters of The Glacia Porcelain tile 300x600. The minute they were installed they started taking in water. Tile kingdom have done absolutely nothing but pass the buck between the supplier... もっと見る
企業が回答しました
企業情報
当該企業による記述
We are a family run business based in Devon with many years of experience in the tiling industry. We specialise in high quality ceramic, porcelain, mosaic, and natural stone tiles as well as 20mm outdoor porcelain pavers. We pride ourselves on providing a great service as an online retailer of tiles to homes across the UK, as well as being able to offer a personalised service to local businesses and customers. As a family-owned business, you can trust us to give your family the same care and attention that we give to ours.
連絡先
Units 5&6, East Langford, EX17 6HX, Crediton, Bow, 英国
- +44136382768
- info@tilekingdom.co.uk
- tilekingdom.co.uk
4.3
優良
173件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 87％に回答しています
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Excellent service from the people at Tile Kingdom
Excellent service from the people at Tile Kingdom, delivery on-time.
We had the black speckled tiles, absolutely beautiful and sparkles in the sunlight. The only thing negative I can say is they were a nightmare to get the grout off to clean them, I had to get grout removal and use it neat, not water it down and use a sponge with scrubber on, but it was worthwhile in the end.
2025年9月11日
自発的なレビュー
I bought 11sq meters of The Glacia…
I bought 11sq meters of The Glacia Porcelain tile 300x600. The minute they were installed they started taking in water. Tile kingdom have done absolutely nothing but pass the buck between the supplier and the manufacturer. Coming back in the end saying the tile fell within the parameters. Heartbroken isn’t the word for it as I now have a bathroom that is not fit for purpose. Do not buy from this crowd and stay well away from The Glacia white tile.
2025年10月1日
自発的なレビュー
Tile Kingdom からの回答
We are very sorry to hear how disappointed you feel and understand how upsetting any issue with a finished bathroom can be.
We would like to clarify that we followed our standard process throughout. As we do not manufacture the tiles ourselves, we raised the issue directly with both the supplier and the manufacturer, who are the appropriate parties to assess product performance and compliance.
This exact batch of Glacia Porcelain tiles has exceeded 4,000 sqm in sales. The 11 sqm supplied to you is the only portion from this batch to have generated any concern or report of water absorption. No other defects or similar issues have been identified or reported.
To ensure the matter was handled thoroughly, a representative was sent to inspect the installation on site. We also remained in regular contact throughout the process, often on a near-daily basis, and were fully transparent regarding our suppliers. Their details were shared so that the information provided could be independently verified.
Following inspection, it was confirmed that standard and basic tiling practices had not been followed during installation. Unfortunately, issues arising from poor installation techniques fall outside the scope of a manufacturing or product defect.
We appreciate that this outcome was not what you hoped for. However, every reasonable step was taken to investigate the concern fully, fairly, and transparently.
Sample delivered within a few days of…
Sample delivered within a few days of order and well packaged.
2026年1月3日
Thank you to the guys at tile kingdom…
Thank you to the guys at tile kingdom for your help! Great service every time we go in, we have been back here 3 times to purchase tiles and wouldn’t go anywhere else. Great quality and selection of tiles.
2026年1月14日
自発的なレビュー
Very efficient service
Very efficient service, kept updated throughout, including when the couriers decided that the access to our premises was too dangerous to drive down.
2026年1月8日
Over charged to return
2026年1月8日
Tile Kingdom からの回答
We do not believe this review reflects a genuine customer experience. The account is registered under the name “consumer” rather than a verifiable individual, the listed location is the USA (a country we do not sell or ship to), and the account appears to have been created solely to leave this single review, with no other review history. We have no record of any order associated with this review. If you have placed an order with us, please contact us directly with your order details so that we can review the matter.
All round good service
Easy ordering, delivered on time, well packaged. Couldn’t ask for more
2026年1月4日
Fantastic service
I've been trying to find the same floor tiles to match the en-suite ,I found a company local to me but after finding they wanted to charge £140 more for the exact same tile ,even with tile kingdom being the other side of the country the service from tile kingdom and up to date courier messages you can't go wrong
Definitely recommend
2025年11月28日
Excellent
Ordered some tiles which weren't available in local stores. Excellent communication and quick delivery.
2025年11月27日
I have used this company a couple of…
I have used this company a couple of times for our renovation project's and have been blown away by their speed and impecable customer service. We are planning our next renovation early next year and The Tile Kingdom will be our go to supplier, I also find their prices incredibly competitive without affecting the standard of their products. Thank you again for your great service.
2025年11月17日
自発的なレビュー
I can highly recommend Tile Kingdom as…
I can highly recommend Tile Kingdom as we recently purchased The Verona tile in Loft White.
Jane was the wonderful person who took my call when I enquired about stock. She was exteremly professional, polite and went the extra mile to check stock and offered us a no delivery charge as we were wanting to place a big order which was welcomed.
We received our order as said date.
Thank you Tile Kingdom and special thanks to Jane.
Mr and Mrs Clark
2025年10月29日
Tiles delivered all broken and…
Tiles delivered all broken and unusable! It was shocking the state they were delivered and cannot understand why anyone would think it was acceptable to deliver them in this state. Delivery was rejected. This also put my project back and delayed the workmen.
2025年11月7日
Tile Kingdom からの回答
We are very sorry to hear about your initial delivery experience. As soon as you contacted us, we arranged for a full replacement order to be delivered to your home address on the next working day. The courier has confirmed this was delivered without issue and no damages were reported.
We also followed up with a phone call to ensure everything had arrived safely and the delivery had gone smoothly. Given this, we are surprised to see this review after the matter was fully resolved. If there is anything further you would like us to check, please contact us directly and we will be happy to assist.
Kind regards,
Tile Kingdom
Excellent service from start to finish
The tiles were easy to order and I was able to change the delivery day to suit me.
Communication on the day was great with the driver calling me just before his arrival. He was also very accommodating as to where to place the tiles.
Excellent service, thank you.
2025年11月1日
Excellent service, product & delivery
After visiting stores and looking online trying to match porch tiles which were discontinued, I sent a photo to Tile Kingdom asking for help. William replied within 20 minutes with a perfect match. The sample I ordered came within 3 days and the packs of tiles I ordered arrived within 4 days. The service was excellent, even the delivery driver carried the heavy tiles into the garage for us. Excellent service and delivery. I thoroughly recommend them
2025年10月28日
自発的なレビュー
Great customer service and delivery
There was a specific tile I wanted and I ordered with Tile Kingdom because of their competitive pricing and good reviews. The delivery was on time and the delivery driver let me know when they were nearby and were friendly and helpful. Tile Kingdom’s customer service in making sure I got further matching floor tiles were phenomenal and I cannot recommend them enough.
2025年10月23日
自発的なレビュー
Good contact/support from company
Good contact/support from company warrants 5 stars despite some issues with the courier company.
2025年9月27日
Tile Kingdom からの回答
Thank you for your feedback. We are pleased to hear you are happy with the tiles. Our delivery charge is a flat £25 for orders under £300, with free delivery on larger orders. This is a standard approach within the tile industry and reflects the specialist handling needed to transport heavy and fragile products safely. We work hard to keep our delivery costs fair and transparent, and many of our customers find this offers good value overall compared with variable or weight-based charges. We appreciate your comments and are glad you are enjoying your purchase.
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