The staff on the phone were very helpful when the product I needed wasn’t available. We discussed alternative options suitable for the application, including sizes that would offer some savings. They... もっと見る
企業が回答しました
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Website was easy to navigate, order promptly processed. Delivery driver kindly put my order behind my back gate as I’d been called into work. Wood is great, has made fantastic shelving. Would certainl... もっと見る
企業が回答しました
Tom was outstanding, we had a slight issue with delivery timescales how Tom managed to sort everything out. The quality was amazing as always. Once again timbersource was outstanding Many thanks T... もっと見る
企業が回答しました
Excellent. Timbersource understood my requirements which were delivered next day. Timber used to renovate a very old garden bench, which I am now told looks like new
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企業情報
当該企業による記述
Timbersource is a leading online timber merchant in the UK with an extensive range of premium quality hardwoods and softwoods at competitive prices. With over 160 years of industry expertise we can offer a wealth of advice and assistance. Plus we offer a number of other helpful services that save you valuable time, effort and money.
連絡先
Quarry Way, BA4 4RN, Waterlip, 英国
- +44 (0) 1373 469905
- sales@timbersource.co.uk
- timbersource.co.uk
4.7
優良
238件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 66％に回答しています
通常1カ月以内に回答
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Timbersource からの回答
Thank you so much for taking the time to leave a review. We're glad we ticked all the right boxes for you! We appreciate your business and look forward to helping you again with your next project.
Timbersource からの回答
Thank you so much for the feedback! We are glad we could supply you with the quality beech timber you needed for your project at a great price. We appreciate your business and hope to work with you again soon!
everything received was as ordered and…
everything received was as ordered and supplied by the agreed date thankyou.
2026年5月27日
Timbersource からの回答
Thank you so much for your review! We are delighted to hear that everything arrived exactly as ordered and right on schedule. Reliability is incredibly important to us, so we truly appreciate you taking the time to share your positive experience. Thanks for choosing Timbersource!
First class service
First class service, i was amazed at the speed from my rough initial enquiry for some Iroko blocks to them being machined, planed and despatched the same day! Iroko was hard to find in the size i wanted but Timbersource had an offcut they offered me and it was with DPD, a decent courier, before close of business the same day.
Very speedy and friendly communications.
2026年6月3日
自発的なレビュー
Timbersource からの回答
What an incredible turnaround—we love hearing success stories like this! Thank you for sharing your experience with us. Our team always aims to move quickly from initial enquiry to dispatch, and we're so glad we had the right piece of Iroko in stock to make it happen for you. We appreciate your feedback on our communications and DPD's service. Happy crafting, and we hope to see you again soon!
very impressed with timbersource
This was our first time ordering from Timbersource.
We have been really impressed with the service, friendliness of team when we have emailed or spoken to them and the delivery driver arrived as expected and handled the products with care during delivery too. Quality of product great too.
Would highly recommend.
2026年5月21日
自発的なレビュー
Timbersource からの回答
Thank you so much for the wonderful review! We are thrilled to hear that your first experience with Timbersource was such a positive one. Our team prides itself on delivering great service and high-quality products, so it’s fantastic to know that everyone—from our customer service team to our delivery driver—met your expectations. We truly appreciate your recommendation and look forward to working with you again on your next project!
Timbersource からの回答
Thanks for the 5-star review! We’re so happy you had a great experience with us. Reviews like yours make our day. See you next time!
Timbersource からの回答
We really appreciate your feedback! It’s great to know you found exactly what you needed from our range and that our delivery service hit the mark. Thanks for choosing Timbersource!
Above & beyond help & service with a…
Above & beyond help & service with a smile from all at your front desk
This reflects on your business itself as these people are the first faces we see upon arrival
Kevin graves
Director
NCK GRAVES HAULAGE
2026年4月29日
Timbersource からの回答
Thank you so much for your kind words! We couldn’t agree more—our front desk team truly is the face of Timbersource, and we are so proud of the 'above and beyond' service they provide. I’ll be sure to share your feedback with everyone at the desk; it will mean a lot to them to know their smiles and hard work made such a positive impression. We look forward to welcoming you back soon!
Very good product and quick service
2026年4月27日
Timbersource からの回答
Thank you for the 5-star review! We’re delighted to hear that you’re happy with the product and that our team delivered the quick service we strive for. We look forward to working with you again soon
Found some perfect sized oak offcuts…
Found some perfect sized oak offcuts already planed for a small project, very reasonably priced. I’ve bought a fair bit of timber from Timbersource over the years which has always been excellent quality and perfectly seasoned.
2026年4月24日
Timbersource からの回答
Thank you so much for being such a loyal customer over the years! It’s wonderful to hear that our oak offcuts were just what you needed for your latest project. We take great pride in our seasoning and planning processes to ensure that every piece—regardless of size—meets our quality standards. We really appreciate your continued support and can’t wait to see what you build next!
Timbersource からの回答
We really appreciate your feedback! It’s great to know you enjoyed our product selection and found the team helpful. Providing a smooth, efficient experience is always our goal. Thanks for choosing us!
Timbersource からの回答
Thank you for the review. We’re happy to hear we’re still hitting the mark with our delivery times. We appreciate your continued support!
Timbersource have extensive knowledge
Timbersource have extensive knowledge. They go above and beyond to source the material you need. They provide a very efficient delivery service and are a great team to chat to. I would highly recommend using them
2026年4月9日
Timbersource からの回答
Thank you for the 5-star review! We are delighted that you're happy with our delivery service and the expertise of our team. Going above and beyond is what we strive for, and your recommendation means the world to us. Thanks for choosing Timbersource!
Excellent customer service and high quality products
I bought 5 one-off pieces of timber for a bespoke piece of furniture, after a little error with the size listed online, the same day the guys in the office gave me a call and worked with me to get the exact pieces that I need - incredibly professional and competent.
The timber was great quality, planed and squared perfectly - I would use Timbersource again with no reservations.
2025年12月1日
自発的なレビュー
Timbersource からの回答
We truly appreciate the feedback! At Timbersource, we aim for perfection, but our true test is how we handle it when things need a quick adjustment. It’s great to hear our team’s proactive communication and professional approach made the process easy for you. We're proud of the quality of our planed and squared timber, and we’re honoured to have earned your recommendation for future projects
Very happy with my order
Very happy with my order! The customer service was excellent too. Timber came packaged very securely. Will be ordering again in the future, thank you Timbersource team!
2026年1月6日
Timbersource からの回答
Thank you for choosing Timbersource! We are delighted to hear that you are happy with your order and that our customer service met your expectations. Ensuring our timber is packaged securely for a safe arrival is a top priority for us. We truly appreciate your support and look forward to your future orders
Excellent service
Excellent service. The wood was accurately cut to size and in good condition and delivery was very quick.
2026年1月6日
Timbersource からの回答
Thanks so much for the 5-star feedback! We know that when you're starting a project, getting accurately cut wood delivered fast makes all the difference. We’re glad we could help get things off to a great start. Enjoy your build, and we hope to see you again soon!
Good wood, mixed delivery
A bit mixed - good quality wood, minimal warping, reasonably free of defects, low moisture content. A hell of a lot better than anything I've gotten from B&Q. Delivery was prompt, but we agreed one day and then the they went ahead and delivered it on a completely different day, which was a bit of a pain.
2026年1月6日
Timbersource からの回答
Thank you for the detailed feedback. We’re delighted to hear that you were impressed with the quality and moisture content of the wood—beating out the big-box retailers is exactly what we strive for! However, I am very sorry for the confusion regarding your delivery date. We understand how disruptive a scheduling change can be, and I'll be looking into this with our team to ensure our communication stays as high-quality as our timber. We appreciate your patience and hope to see you again soon
Ordered 9 boards over the Xmas…
Ordered 9 boards over the Xmas period,so I wasn't expecting anything to happen for a few weeks.But 2 days after new year I had a call to say it was out for delivery,and next day it arrived. The boards were very flat and in good condition ,cannot fault the service.
2026年1月6日
Timbersource からの回答
Thank you for the wonderful feedback! We know that ordering over the holiday period can often feel like a waiting game, so we’re thrilled we were able to get your boards to you so much sooner than expected. It’s also great to hear they arrived in perfect condition. We take pride in our delivery speed and product quality, and we look forward to helping you with your next project!
Timbersource からの回答
Thanks for the glowing feedback! We’re so glad you had a great experience with our service and pricing. Knowing you’d choose us again is the best compliment we could receive. See you next time!
Quick service
2025年12月3日
Timbersource からの回答
Thank you for the feedback! We’re happy to hear you enjoyed our quick service. We appreciate your support!
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