It was easy to buy this mattress straight from the Titan website. Thank you for allowing me to use my paypal. There was also a nice, very much appreciated 30% off labor day sale that extended beyond l... ãã£ãšèŠã
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6'5 270 lbs. The first time I bought a Titan mattress I was 375 lbs. Titan mattresses are supportive of big guys and hold up over time. They are always cheaper than other brands, and have exceptional... ãã£ãšèŠã
The product may have broken. But they were extremely kind and helpful in processing the warranties and sending me replacements. Still waiting 2 weeks later to sleep on a bed that isn't broken. If you... ãã£ãšèŠã
Using the Titan website was easy, the reviews help with decisions being made. Everything I read was specific to our needs and we noted very positive outcomes from others. The price and information wa... ãã£ãšèŠã
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The information and feedback that I got.
The information and feedback that I got.
Very easy to shop and pay
Very easy to shop and pay. Detailed item pages.
Great customer service
I had a fantastic experience with them and their agent. They were incredibly attentive to all my mattress needs. Every question I had was met with a thorough and helpful answer. I truly felt like they went above and beyond to ensure I found the perfect fit. It's refreshing to receive such excellent customer service.
The benefits look like they will fit meâŠ
The benefits look like they will fit me well. I was able to use Affirm and can submit this towards my FSA.
Overall Experience using AI
I think, I was continuously going to gemini asking for suggestion based on my weight, warranty and price. Better to include something like that on the website itself. This will improve the experience.
The integration with "Shop" complicatedâŠ
The integration with "Shop" complicated the order. It is for my wife's rental property, but i was paying and the name confusion made me have to cancel and enter the order as me, and the confirmation still went to my wife's email. Not as easy as it should be.
Easy to use website
Easy to use website with good description of item. Started out looking at other mattresses but the titan plus luxe was the right price for a good mattress for heavier people
found the website very easy to use
found the website very easy to use. was able to get all of my answers right there on the page. pick and purchase were simply
Easy site navigation
The site was extremely easy to navigate and the information was presented in a clear and concise manner.
Love my Titan mattress from BrooklynâŠ
Love my Titan mattress from Brooklyn Bedding. I've had it over 2 years and it's still as comfy as the day I bought it! The cooling top is amazing and still works great too. The most comfortable mattress I've ever owned, and being a bigger guy, I usually sink in, but not this one. Highly recommend!
The website was easy to navigate
The website was easy to navigate, even though there were far more mattress options than other âbed in boxâ sites. I also like the direct to consumer competitive pricing.
Ok this bed is absolutely amazing
Ok this bed is absolutely amazing! I honestly had a topper in my cart ready to go bc yanno..ordering online you can never tell..Iâm a back, half on side half on belly sleeper and hubs is a side, full belly sleeper..Iâm 160lbs and heâs 265lbs..we havenât actually slept on it yet..weâve still gotta get the frame set up and itâs still puffing..but basically ready to go..but this thing is OMG! Medium firm..the elite plus and Iâve never spent more than 600-700$ for a bed and theyâve all broken down within 2 years..so to spend 2k on a bed I was nervous af..but this thing is exactly as Iâd imagine a cloud to feel like..Iâve had all my teenage children lay on it and theyâve all been in heaven..I cannot wait to sleep on this thing! The sides are pretty decent..I sat on it for about an hour on the side putting a stand together and it didnât feel unstable..you sink inâŠjust enough..not the I canât move feeling or this is stiff as a board.my dog is sleeping soundly on it as I type this..! If youâre questioning comfort and your hopes is to sleep on a cloud..just take the plunge!
Oh! And it took just under 2 weeks to get came via fed ex..FedEx guy threw it off the truck lol I could hear him unloading it from the back side of my house..IT IS HEAVY!!!! Iâm talking 2 people struggling..box came off when we got it through the threshold bc it was just too heavy for the box..but itâs wrapped so well..weâre talkingâŠI said âno wonder itâs so heavy..itâs all this plastic!â lol and we lugged it no box just this big burrito of a 200 lb bed up 2 flights of stairs and weâre both sweating and out of breath by the time we got it up the second flight..
Specializing in heavy people
Never buying anything from them again!
You talk to AI which only makes you spin your wheels trying to get an answer.
It mishears everything you say and the chat assistant has one response for everything, âhereâs an article that might helpâ
Unbelievably frustrating!!!!
Really disappointed- they had a great product 3 years ago
Originally purchased the Titan Hybrid in September 2020. Initially the mattress was like sleeping on a brick. Since I am only 165 pounds, I added a 1 1/2 inch foam topper and that was perfect for me. I am a stomach sleeper. My back sleeping spouse is 285 pounds and he felt that the mattress was perfect. Fast forward to 2023. I needed a new mattress for my main bed at home and purchased the newest Titan mattress, the Titan Plus. I was so excited to unbox it and put it on the bed, as our old Helix had developed a significant sag.
The new Titan is very soft. Both of us sink into it and liken the sleep experience to sleeping in a bowl of Jello. Turns out the company has merged with Helix, who also changed their product line after my initial purchase (we were replacing the original Helix). The second Helix mattress I bought was also very soft. Seems to be a trend with this company.
Since Iâm still in my 120 night sleep trial, they have agreed to pick up the mattress and refund my money. I will give them kudos for that. Whereas, the company Helix, was not so generous with the second mattress that I purchased from them. I understand Titan has had many complaints about their soft mattresses as of late. I sure wish they had not merged with the other company because they had an excellent product.
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