UPDATE: Check your spam! The company did respond and it just went to my Spam folder (if there is a way to fix this they should look into it which I never check...ever. The problem was resolved and... ãã£ãšèŠã
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Great backpack for one bag traveling. I used for our trip to Orlando; on the way back, I packed it up completely (whole week of my clothes and the kidsâ), the weight distribution is good, very comfo... ãã£ãšèŠã
Loving my Urban Commute bag, which I purchased locally through the official Tomtoc PH thru Shopee. Love the design of the bag, and its minimalist theme, plus the many pockets alloted. It has a spaciou... ãã£ãšèŠã
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My new MacBookAir fits perfectly into this new carrier/sleeve. The corners are much better than my old carrier/sleeve, and I especially like the shoulder strap. I bring my Mac with me everywhere and... ãã£ãšèŠã
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tomtoc is an innovative, tech-savvy, and fashionable design-driven brand dedicated to protecting your digital gear. We are committed to building products with the customer in mind, under the umbrella of high quality, functionality, protectiveness and custom made for the perfect fit. You can protect the tech you rely on and enhance a happy digital life on the go with tomtoc. Founded in 2016, tomtoc is committed to providing digital gear owners (DGOs) with best-in-class, innovative travel and storage solutions. tomtoc has received accolades and awards of NBC, Wirecutter, iMore and more for its dedication to quality, design, and customer satisfaction, further solidifying its position as a leader in the industry.
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5595 Daniels Street, Unit A, Chino, CA 91710 USA, 91710, Chino, ç±³åœ
- +1 800 977 4929
- support@tomtoc.com
- tomtoc.com
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Great Crossbody!
10/10. I bought the 7L Explorer-A54 Crossbody Sling for my boyfriend for Christmas and he loved it. Itâs perfect for travel, or for running errands when youâre wearing athletic gear with no pockets. Material is great and durable and itâs just the right size. It fits an 11in iPad Pro and has great pockets to keep organized. Also, I received my ordered within 4 days, during hollidays.
They offer very fast shipping!
Giving it 4 stars due to the lack of communication. I had a hard time reaching customer service after a return was delivered to their warehouse and no refund was issued. They eventually refunded my money but I didnât receive an email with direct communication regarding the delay. Other than that, everything was great.
Awful return process, item did not arrive when they said it would
The return process is completely convoluted and is going to take more time than it's worth for me to return it. Also, the item arrived way after they said it would. Do not buy from this company.
Computer Bag
Computer Bag. The purchase and delivery went smoothly and most important the quality was as expected and perfectly suits my needs.
Great product high quality
My order was delivered fast and quality of the sling bag was impeccable. This the second time I purchased a product from tomtoc the first product was tomtoc carry case for my Nintendo switch. I would definitely recommend your products to all my friends and family.
I was very dissatisfied with theâŠ
I was very dissatisfied with the quality and ease of use of the zippers. When using one hand they are very difficult to open and close
Love the bag!
I pretty much have made it my default bag. Itâs everything Iâve been looking for in a bag
I bought a Nintendo switch case andâŠ
I bought a Nintendo switch case and love the hard shell I feel my switch is safe I also own a other product itâs a carrying case for iPad Pro 11in.
Great backpack for one bag traveling
Great backpack for one bag traveling. I used for our trip to Orlando; on the way back, I packed it up completely (whole week of my clothes and the kidsâ), the weight distribution is good, very comfortable carrying it and running around the airports, padding is very good.
Love the YKK zippers, the whole backpack seems quite durable.
The only drawbacks I can find are the side handle is quite flimsy (even though the top handle is very good) and the compression straps arenât are strong as other brands.
Arccos Series Carrying Bag for Steam Deck
I ordered the Arccos Series Carrying Bag for Steam Deck. A FedEx employee ripped open my package and stole it's contents before it was delivered to me. So, unfortunately, I do not have the product. This review is solely based on my experience with tomtoc. I sent an email to them letting them know that my item was stolen along with a photo of the evidence. Several weeks passed so I sent them a second email. After another week or two, they finally got back to me and refunded my purchase. They did not refund the shipping. Before they responded to my email, I did some digging and found their 800 number. I called it several times per week and during their claimed business hours. Nobody answered. EVER. It just hangs up on you after a few minutes. I really want to leave a better review, but I was so disappointed by the amount of time it took to get my issue resolved. I have other tomtoc products and I love them. It's really a shame. Thank you.
I have not received my ordered item yetâŠ
I have not received my ordered item yet and have attempted to contact customer service multiple times without success.
I was not able to return the productâŠ
I was not able to return the product that I bought on their website. They have a weird outdated system where you have to fill in a form to get an approval for a product to be returned. I did fill in the form, I even sent an email to their customer service and never heard back. Now I am stuck with the product I do not need and I cannot return it even though I didn't even open the package. So disappointed!
Nonexistent customer service
I paid for expedited shipping(1-2 day) and my item didnât arrive until the next week(6 business days). I have attempted to contact Tomtoc four times and have been ignored each time. Clearly they shipped my order âgroundâ or whatever their free tier is and not expedited.
I ordered this directly through Tomtoc instead of purchasing on Amazon but Iâd honestly recommend purchasing on Amazon as their customer service is leagues better - and that is saying something about Tomtoc.
The product is great but their customer service and e-commerce division needs some work.
A little snug for a Gateway laptop, but works for my purposes
This sleeve is sleek and secure, but I found that I have to push my laptop in with some effort to make sure it lays correctly in the sleeve. Even after measurements, the corners are still a little too tight. Nonetheless, it works well for me even if it takes up a little extra space in my backpack.
Fast Delivery, Quality Product
Delivery was super fast, and the quality of the bag is top notch. No complaints here.
Good
Excellent communication about shipping and delivery and it arrived in good time and in excellent shape.
Product is fantastic and works so well
Product is fantastic and works so well. But didn't included the strap. Been trying to get ahold of customer service and keep just going back and forth when they do email. Shouldn't be that hard to send a replacement for something that should of been there in the first place.
Not the best customer service. Will diffently stick to their Amazon store for future purchases so I can just return the product instead of having to go through this again.
Iâm very happy with my purchase
Iâm very happy with my purchase. Itâs a well-made product and will protect my iPad Pro. I like how it fits my keypad and all my accessories. Very good design. Donât fix whatâs not broken. I will continue to purchase products from you as long as the quality stays the same.
excellent products fast shipping 100%
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