Late delivery. Before purchasing, the website stated that the order would arrive on the Tuesday, but it didnât arrive until the Wednesday. We needed the items on the Tuesday which is why we purchased... ãã£ãšèŠã
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Went out of my way last Saturday to go there and buy buggy the website said was in stock only to arrive at store to be told none in stock, thatâs fine, these things happen. So the girl from shop rang... ãã£ãšèŠã
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Great customer service from this company. Kept in touch by phone and never hid behind faceless emails with us throughout when an item was out of stock and always presented options to us should we not... ãã£ãšèŠã
Best value for money tripp trapp chair online. Iâd already bought this as a gift from another retailer but was disappointed with the damaged packaging the items came in. No such issue with Tony Kealyâ... ãã£ãšèŠã
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We have almost 50 years experience providing the best advice, service and products available to families, and we are extremely passionate about what we do !
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61-63 Boucher Crescent, BT12 6HU, Belfast, è±åœ
- +44 (0)28 90682118
- websiteuk@tonykealys.com
- tonykealys.co.uk
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Advertising something not in stock andâŠ
Advertising something not in stock and still taking your order and money with no correspondence as too when item will be delivered very poor service.
2021幎9æ3æ¥
Tony Kealys ããã®åç
Hi Martin,
I have checked and your order is a pre-order item (not in stock).
This is advertised underneath the add to cart button before purchase.
Apologies if this was not clear upon ordering.
We are due delivery this week and will then be dispatching all pre-orders.
You will receive a further shipping email on day of dispatch containing your tracking information.
I hope this information helps.
Warmest regards
Customer service.
Great service I ordered a buggy that I couldnât getâŠ
I ordered a buggy that I couldnât get anywhere, possibly because of low stocks post COVID. Although not in stock I was given a delivery date and kept up to date every step of the way. Same was delivered on time, packed well and contents secure. Cokk hi long ask for a better service.
2021幎9æ3æ¥
Havenât received my order
2021幎9æ2æ¥
Tony Kealys ããã®åç
Hi Sarah,
Thank you for taking our call today.
As promised, we will give you a call with an update on your pre-order on Monday.
Have a lovely weekend.
Warmest regards
Customer Service.
Tony Kealys ããã®åç
Hi there
Delivery is currently 5-10 working days, your item has arrived with our uk branch late yesterday afternoon from our Warehouse. It has since been made ready for dispatch and will leave today with DPD. You will receive a tracking number in due course.
Kindest Regards
Customer Service
No one answering the customer service helpline
My item has not arrived after a week and nobody is answering the customer service helpline to assist with my query.
I did send an email which was answered promptly, however I would have preferred to speak to someone over the phone. The tracking link they provide for dpd is not helpful as it does not provide any useful information about the location, journey or expected delivery date of the parcel.
2021幎8æ31æ¥
Tony Kealys ããã®åç
Hi Louise,
Thank you for your feedback.
Delivery is currently 5-10 working days upon ordering.
The tracking will update as the goods travel through the carrier network.
You can expect delivery within 5 working days of receiving your shipping information.
I hope this information helps.
Warmest regards
Customer Service
Good company
Ordered a car seat from TK as it was the best price I could find. I was in a rush for it and on contacting customer services the seat was dispatched and delivered very quickly. Great buying experience
2021幎8æ31æ¥
The product is good
The product is good, the price is as good. Delivery was poor. It is acknowledged that pandemic problems have caused issues but no warning was given and updates had to be requested rather than offerred
2021幎8æ31æ¥
Tony Kealys ããã®åç
Hi Graham,
Thank you for your feedback.
We are delighted to hear you are happy with your purchase.
I have checked and your order was a pre-order (not in stock at time of ordering) for delivery late August.
I can see that your order dispatched on 27th Aug when stock arrived and a shipping email was forwarded on to you same day containing your tracking information to enable you to keep track of your delivery. The goods then delivered to you 30th Aug. We would only contact a customer if there was a delay with delivery, but as your order was on schedule this was not necessary.
I hope this information helps.
Warmest regards
Customer Service.
Received my order and delighted withâŠ
Received my order and delighted with the service received overall. I have read some other reviews complaining about wait times on items being dispatched. Although it was not dispatched right away, I have patience and saw that it can take 5 to 10 days. I would order from this company again.
2021幎8æ30æ¥
Can't fault the service
Can't fault the service - item arrived before the 'due by' date and it was what I ordered.
2021幎8æ30æ¥
Great price and product as described
Great price and product as described. Reasonable delivery time through reputable provider.
Auto generated review requests prior to delivery is likely to result in consumers marking down products if they've not yet received them though.
2021幎8æ29æ¥
Still waiting for the delivery!
2021幎8æ29æ¥
My parcel was suppose to arrive in theâŠ
My parcel was suppose to arrive in the 19/08 it is now the 28/08 and still no delivery
2021幎8æ28æ¥
Tony Kealys ããã®åç
Hi Brydey,
Delivery is currently 5-10 working days upon ordering.
Your order shipped with DPD 26th Aug and a shipping email was sent to you containing your tracking information. This may have slipped into your spam folder. I will forward on this information again to you.
I hope this information helps.
Warmest regards
Customer Service.
I'm awaiting over 10 days for my order
I'm awaiting over 10 days for my order, and I still didn't receive any information about it.
2021幎8æ28æ¥
Tony Kealys ããã®åç
Hi Anna,
I have checked and your order is a pre-order item.
We have now received delivery and your order is preparing for dispatch.
You will receive a further shipping email when the goods have shipped containing your tracking information.
Warmest regards
Customer Service.
Ordered a stroller a week and a halfâŠ
Ordered a stroller a week and a half ago, said was due in early this week. I've chased again and no reply.
If it had said delivery would take this long, i would have ordered elsewhere.
Really hoping it turns up soon
2021幎8æ26æ¥
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Tony Kealys ããã®åç
Hi Hannah,
I tried to contact you on your mobile. I am so sorry that you had not been contacted earlier. Your order is a pre-order item. As soon as stock arrives all pre-orders will then be shipped.
You will receive a further shipping email on day of dispatch containing your tracking information.
Warmest regards,
Customer Service.
Best price I could find anywhere onlineâŠ
Best price I could find anywhere online and promptly delivered free of charge. Canât ask for better than that. Highly recommended.
2021幎8æ25æ¥
Website had shown pram for sale andâŠ
Website had shown pram for sale and available but when I chased this up after days of waiting on a delivery update I was told the pram was discontinued and I had to wait 5 days for a refund. When I expressed my disappointment isnât email was ignored.
2021幎8æ25æ¥
Tony Kealys ããã®åç
Hi Kate,
As previously said we do apologize for the error with the order, unfortunately this item has been discontinued, I can see hear that a replacement was recommend but you preferred to receive a refund. All refunds can take up to 5 working days to return to your account.
If you need any further assistance, please do not hesitate to contact us at customerservice@tonykealys.com
Kindest Regards
Customer Service
My item still hasn't arrived
My item still hasn't arrived, I made my purchase on August 11 !! Where is my seat?!?
Regards
Mme TRIQUET
2021幎8æ25æ¥
Tony Kealys ããã®åç
Hi There,
I tried to call but failed to reach you, i wanted to contact you in relation to your order, I have called our supplier to see why their is a hold up on your order. I have been informed that due to a container shortage, I have included all information in an email to the email address provided.
I do sincerely apologies for the inconvenience caused.
Kindest Regards
Customer Service
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