TopCashback Australia レビュー 

Easy, quick and convenient to earn a little extra cash by shopping. I look at it as a discount applied to my purchases.

17+ weeks on a cashback claim, no timeframe, no complaints process — company response addressed neither

Bought a Vodafone $250 Prepaid Plus Starter Pack ($169) through TopCashback on 31 March 2026, on the basis of an advertised $50.70 cashback. It didn't track. Claim lodged 2 April.

Seventeen+ weeks later the claim still reads "Waiting for Retailer." TopCashback's position is that they can't give any timeframe at all — not a target, not an outer limit — because they depend on the retailer responding.

When I asked which affiliate network the claim sits with, and for a reference number so I could follow it up with Vodafone myself, I received neither. When I asked for the matter to be raised as a formal complaint and for a copy of their complaints procedure, the request wasn't acknowledged at all.

I accept that missing cashback claims take time and that TopCashback can't force a retailer to reply. What I object to is a process with no defined end point, no escalation path, and no complaints procedure I can access. Four months of "we'll let you know" isn't a process.

Happy to update this review if it's resolved.

Update, 6 August 2026: TopCashback replied publicly but the response doesn't address either point raised — no timeframe and no complaints procedure. They have since confirmed in writing that complaints are handled within the claim thread and that no separate procedure exists.

Always had positive experience, excellent site for cashback.

I've cashed out over 50 dollars so far with a speedy deposit to my bank - this is certainly worth it! There's no catches just free money back when you make a purchase from their selected vedors! Really enjoying this App! 🌟 🌟 🌟 🌟 🌟

User experience and trustworthy payments.

Took way longer than advertised for my cashback to be paid to me.

Not recommended. When a transaction not tracked and I have provided all evidence and screen shots, the request still in progress coming to 4 months. Follow up three times and all I got is wait. I asked to raise a complaint and they ignore my request. I am taking this matter to Fair Trading and ASIC. Stip using them and use Shopback. They will look into things when there is issues.

They are technically scammers. They put high percentages for cash back if you buy through them. When you get that item, they take is out or reduce the cash back!!! I have several tickets from 4 months ago and simply saying it's under review!!!! I got utilities from them for combined $225 and they paid me $140. I had screenshots from everything. So they said they will pay it. You need to screenshots everything and follow up every single claim with them several times. Totally waste of time and untrustworthy. Be careful and don't use it.

Get paid for doing what i already do, online buying! What's not to love! Easy to navigate and user friendly!

To anyone who makes a purchase through TopCashback, pray that you never have to use their 'customer support'. It is an incredible frustrating experience with representatives who are unhelpful, can't interpret customer enquires, and provide regurgitated responses.

TopCashback declined my eligible new‑customer cashback rate and continues to reinterpret their own terms. The offer we made our purchase on explicitly states that the additional cashback applies to new customers, and that definition is determined solely by the retailer. However, TopCashback refuses to verify this with the retailer and instead insists that it is “not possible” to be a new customer when two purchases — made by different people (separate new accounts and payment methods) — are tracked through the same TopCashback account.

Based on that, TopCashback refuses to honour the new customer cashback rate or go to the retailer for review, and invented an extra condition: that the other purchase must be made under a brand‑new TopCashback account. This requirement appeared nowhere in the published T&Cs at the time of purchase — it was simply created after the fact.

The solution is incredibly straightforward for TopCashback: verify with the retailer whether the purchase was made by a new customer. The retailer is the authority on that definition. Yet customer service representatives continue to refuse this basic check, shifting their reasoning each time, ignoring escalation requests, and providing only generic, unhelpful replies.

Until TopCashback stops denying legitimate claims and starts validating with the retailer — the party that actually determines new‑customer status — my recommendation is simple: avoid TopCashback’s marginally higher cashback rates and use their competition (Shopback) who in our experience over 4 years advocate on behalf of their customers.

If posting publicly is what it takes for this claim to receive proper attention, I’m more than willing to do so. And if necessary, I will progress this to Consumer Affairs and the ACCC to shine a spotlight on their business practices.

Back in April 2026, I ordered a Lyca Mobile prepaid SIM through TopCashback because there was a cashback promotion running.

Like many of my previous purchases through TopCashback, the cashback didn’t track. This has happened often enough that I’ve become used to submitting Missing Cashback claims.

I lodged a claim and waited over three months for a response.

When they finally replied, I was simply told that the retailer had deemed my transaction “ineligible” for cashback. No specific reason was provided.

I responded asking what I’d actually done wrong, because as far as I’m aware I followed all of the requirements. I used the TopCashback app, didn’t use any coupon codes, and completed the purchase correctly.

Their follow-up response wasn’t an explanation. Instead, they sent a generic list of possible reasons, such as using coupon codes, not clearing cookies, having items already in the basket, or modifying the order. None of those applied to my purchase.

My frustration isn’t just that this claim was rejected. It’s that TopCashback’s tracking has been unreliable in my experience, requiring multiple Missing Cashback claims over time, and when a genuine claim is declined, they can’t explain why beyond providing a generic template response.

If this were an isolated incident, I could overlook it. Unfortunately, it isn’t. I’ve had to submit multiple Missing Cashback claims because transactions haven’t tracked correctly, and this experience was the final straw.

After repeated tracking failures, a three-month wait, and a rejection with no meaningful explanation, I can’t recommend TopCashback. If you’re relying on cashback being tracked correctly, I’d suggest looking elsewhere.

My experience has left me with no confidence in the service, and I won’t be using TopCashback again.

Update (30/07/2026): TopCashback responded to this review and suggested that my purchase journey or browsing environment may be affecting tracking. If that were genuinely the case, I would have expected that to be investigated during the three-month Missing Cashback claim process, rather than being suggested only after I posted a public review. They also confirmed they were unable to tell me why my claim was rejected because the retailer didn’t provide a specific reason. Unfortunately, this doesn’t address my main concerns about repeated tracking failures or the lack of a meaningful explanation after such a lengthy investigation.

If I were TopCashback, I’d investigate why it didn’t track (like many other items I’ve purchased through TopCashback didn’t track), as well as why it took 3 months to falsely claim it was rejected and still no reason was given.

For the insignificant amount the cashback it was, if I were in TopCashback’s position, I would have honored the cashback as a gesture of goodwill.

Great tracking and very easy cash-out process. Highly recommended.

Thank you!! I’m still working out the app. I just saw that I could receive a cashback today. Thank you. The process was easy 😊☀️ much appreciated 😊

Easy to shop, reliable on cash return and secure to payout.

It works. Good app

Much much much better than ShopBack! The cashback percentage is generally higher and I haven’t received any rejections yet. However, the pending time is less clear than ShopBack but I don’t think it’s a major concern.

Thus far whatever interaction/transaction I’ve had has been positive. I can not pinpoint anything specific however the most important thing is that it works, it just works.

My query about an error was replied as per their timeframe stated, and with positive resolution. Payout process was easy to navigate