Overall the service was good. Car well prepared and in good conditions, not too old and without any issue. The staff was kind and knowledgeable. All the questions asked in advance had been answered q... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Всичко беше перфектно от началото до предаването на колата. Ако искате едно предложение само. Когато се буква кола онлайн, не е ясно че цената не включва покритие и че резервациата трябва да се потръв... もっと見る
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Персоналът е добре обучен и любезен,трябва да се наблегне на вземането от шатълите малко повече се чака.Обслужването е на ниво.За втори път вземам кола и съм много доволен,на топ ниво сте.Благодаря за... もっと見る
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The whole experience was seamless. I would like to acknowledge specifically Stella who booked me in and was very patient. She made sure that all my paperwork was correct, sorted me with a sim card f... もっと見る
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企業情報
当該企業による記述
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
連絡先
улица Продан Таракчиев, 1528, София, Област София, ブルガリア
- +359890170170
4.6
優良
1648件のレビュー
ネガティブなレビューの 97％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Overall the service was good, but waiting times could be improved
Overall the service was good. Car well prepared and in good conditions, not too old and without any issue. The staff was kind and knowledgeable. All the questions asked in advance had been answered quickly and completely.
An improvement in the waiting times for the shuttle frequencies from the airport and at the counter would be helpful. When many people arrive on the same plane, one van every 15 minutes can be not enaugh; the offices have limited space, so speaking at the desk is not fully confortable. In some cases, the queue and the wait can be long.
2026年4月24日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Mr. Gavioli,
Thank you very much for your detailed and balanced review.
We are pleased to hear that you were satisfied with the condition of the vehicle and the professionalism and helpfulness of our team. Providing reliable cars and clear, timely communication is a top priority for us.
We also truly appreciate your constructive feedback. When several flights arrive at the same time, higher demand can occasionally lead to longer waiting times for the shuttle service and at the counter. That said, we are actively working on optimizing our shuttle frequency and on-site processes to better manage peak periods and improve overall comfort and efficiency.
Your feedback is very important to us and helps us continue to enhance our service. We hope to have the opportunity to welcome you again and deliver an even smoother experience next time.
Best regards,
Top Rent A Car
Fair prices and fast service at Varna Airport
Fair prices, fast service, and spotless cars
2026年4月24日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Mr. Prodanov,
Your positive feedback is much appreciated. Thanks for the 5 stars!
Best regards,
Top Rent A Car
The car was in great shape, convenient pick up
The car was in great shape, and the price was fair. The lot at the airport was super convenient both for pick up and drop off
2026年4月20日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Mr. Spore,
Thank you for your positive review.
We are pleased to hear that you found the vehicle in great condition and the pricing fair. It is also great to know that our airport location provided you with the convenience you were looking for during both pick-up and drop-off - this is something we continuously strive to ensure for all our customers.
At the same time, we are always looking for ways to further improve our services and provide an even better experience. If you have any additional feedback or suggestions, we would greatly appreciate it if you could share them with us at customer.service@toprentacar.bg.
Thank you once again for choosing our company. We look forward to welcoming you again in the future.
Best regards,
Top Rent A Car
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Mr. Goranov,
Thank you for your rating! We are glad to know that you had a positive experience with our services. If you have any suggestions or feedback on how we could improve even further, please feel free to share them with us at customer.service@toprentacar.bg. We would be happy to welcome you again in the future!
Best regards,
Top Rent A Car
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Mr. Ostermann,
Thanks for the glowing review! We're pleased you had a great rental experience.
Best regards,
Top Rent A Car
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Mr. Ivanov,
Thank you for your support and the 5-star review. We're here for you anytime!
Best regards,
Top Rent A Car
I liked that one can rent in Plovdiv…
I liked that one can rent in Plovdiv and return at Sofia airport.
2026年5月2日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Mr. Danev,
Thanks for the glowing review! We're pleased you had a great rental experience.
Best regards,
Top Rent A Car
Аренда современных, новых автомобилей
Большой выбор достаточно новых и современных машин с небольшим пробегом.
2026年4月30日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Здравствуйте Генадий,
Спасибо за прекрасный отзыв! Мы счастливы, что Вы остались довольны поездкой.
До скорой встречи!
Top Rent A Car
This is the 5th time that I rent a car…
This is the 5th time that I rent a car from this company. Quality of the service is always excellent. Staff is kind and polite. Check-in and check out procedures are simple and very fast. Cars are clean. Will definitely repeat the experience
2026年4月30日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Mr. Gueorguiev,
We're happy to hear you had a great experience. Thanks for the 5 stars!
Best regards,
Top Rent A Car
The whole experience was seamless
The whole experience was seamless. I would like to acknowledge specifically Stella who booked me in and was very patient. She made sure that all my paperwork was correct, sorted me with a sim card for my phone and spent extra time showing me around the hire car and how to use the sat nav. This lady was beautiful inside and out!
I would also like to thank Kristofar who sorted me out when I dropped off the hire car in the early hours of the morning. He even helped me lug my heavy suitcase out of the boot which was really appreciated. The car was also new and ran well so all in all a great experience.
2026年4月16日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Mrs. Broadhead-Palmisano,
Thank you for the wonderful review! We're happy to hear you enjoyed our service.
Best regards,
Top Rent A Car
Yoakim is Super
2026年4月27日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Mr. Dyulgerov,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
Good car and very friendly staff
2026年4月27日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Mr. Angelov,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Cheap, efficient and honest
2026年4月25日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Mr. Babut,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
The booking handover and return process…
The booking handover and return process was exceptional. Special mention to the agent at ruse office. He was professional and made the whole experience positive. A credit to the company. Would highly recommend
2026年4月23日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Mr. Fuller,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
A remarkable company for booking…
A remarkable company for booking vehicles. I am completely satisfied.
2026年4月21日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Customer,
Thanks for the glowing review! We're pleased you had a great rental experience.
Best regards,
Top Rent A Car
More than perfect
2026年4月16日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Customer,
Your kind words made our day! Thanks for the excellent review.
Best regards,
Top Rent A Car
Добро обслужване,автомобилите са нови и…
Добро обслужване,автомобилите са нови и запазени,отговарят на описанието в интернет.Доволен съм много и до следващият път!
2026年4月21日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Здравейте,
Благодарим за високата оценка и за доверието към нас! Ще се постараем да продължим да Ви предоставяме качествено обслужване.
С уважение,
Top Rent A Car
Good but some improvements are required
Getting & returning the car was a smooth experience however I couldn’t match my iphone with the car’s system which made driving very challenging
I would also suggest that cars are given with a 100% full tank and not 90% as it’s more difficult to return the car with 90% full tank.
2026年4月14日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Customer,
Thank you for your feedback and for choosing our service.
We’re pleased to hear that the pick-up and return process was smooth. We’re sorry to learn about the difficulty you experienced connecting your iPhone to the car’s system. In many cases, this can be quickly resolved with a few setup steps, and our team is always available to assist or provide guidance if needed.
Regarding the fuel, we would like to clarify that our policy is to provide vehicles with a full tank, and we kindly ask customers to return them full as well. If the fuel level was not at 100% upon collection, this may have been an oversight, and we appreciate you bringing it to our attention.
Your feedback is valuable to us, and we will use it to continue improving our service. We hope to welcome you again and provide a fully seamless experience next time.
Best regards,
Top Rent A Car
Extremely good service from the team
Extremely good service from the team. Good vehicle, easy to drive and very comfortable.
2026年4月10日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Mrs. Parry,
Thank you for the great review! We're happy to know you had a good experience.
Best regards,
Top Rent A Car
Top Experience!
I have hired several cars from you in recent years but this was my first from Plovdiv Airport. I did book in advance and had completed my details prior to collection so the whole experience was extremley quick, easy and straight forward. The car was as expected and described and was of the usual high standard. The Top Rent a Car representative at the aiprort was very proffesional, freindly and helpful both on collection and return, thank you.
2026年4月20日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Mr. Godwin,
Thank you for the wonderful review! We're happy to hear you enjoyed our service.
Best regards,
Top Rent A Car
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