Много благодаря за невероятното изживяване с вашите чисто нови автомобили,последно бях с автомобил Ситроен С3 Айркрос само на три месеца ,още с найлоните на вратите,един страхотен автомобил ,който се... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
This is the worst car hire company we have ever used. If we could give them a minus - 10 we would. Owing to their terrible communication and appalling Customer Service (or lack of it) we missed our fl... もっと見る
企業が回答しました
Взех колата здрава и чиста.Карах колата 1 седмица нямаш никакви проблеми през този период.При връщане на колата всички стана много бързо.Аз взимам за 8 път от тази фирма и съм доволен от цените и коли... もっと見る
企業が回答しました
Всичко беше перфектно от началото до предаването на колата. Ако искате едно предложение само. Когато се буква кола онлайн, не е ясно че цената не включва покритие и че резервациата трябва да се потръв... もっと見る
企業が回答しました
企業情報
当該企業による記述
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
連絡先
улица Продан Таракчиев, 1528, София, Област София, ブルガリア
- +359890170170
4.6
優良
1675件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
TOP RENT A CAR Bulgaria - Sofia からの回答
Здравейте г-н Янков,
Благодарим за отличната оценка! Ще се радваме да Ви предоставим същото качество и при бъдещи наеми.
С уважение,
Top Rent A Car
Great service! The administrative process can improve
The car was in great conditions and the personnel was very friendly. We were just unlucky that when trying to sign the contract, the webpage was not working properly so were not able to sign it digitally and instead the worker had to print the 30 pages of contract. That was not the problem itself, but rather that the printer was also not working properly and it took 20 minutes for printing.
2026年4月5日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Ricardo,
Thank you for your kind words and for your patience during the pickup process.
We sincerely apologize for the technical issue with the online contract signing and the delay caused by the printer. We understand that this was inconvenient and appreciate your understanding.
We’re very glad to hear that, despite this situation, you were satisfied with the condition of the car and the service provided by our team. We truly appreciate your feedback and hope to welcome you again for a smoother experience next time.
Best Regards,
Top Rent A Car
Excellent service and the newest cars!
2026年4月6日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Mr. Constantinou,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
Charged twice (€257.94), service not provided, only partial refund
Paid 128.97€ online for a rental. Reservation was confirmed and check-in completed.
At pickup, the service was refused due to “internal requirements” that were not validated before payment.
After that:
- Only 103.18€ was refunded (not full amount)
- A second charge of 128.97€ was processed
Total financial loss occurred for a service that was never provided.
Case is currently under chargeback with the bank and a formal complaint has been filed with the consumer protection authority.
Recommend extreme caution when booking.
2026年4月1日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Mr. Dimitrov,
Thank you for your feedback. We’re sorry that your experience did not meet your expectations and would like to clarify the situation.
We confirm that a refund of EUR 103.18 has been issued. For full transparency, we recommend contacting your bank, which can provide detailed information about the transaction. In such cases, it is possible to initially see a full authorization followed by a partial refund—this is standard banking practice.
Regarding the cancellation, the requirement of at least 1 year of driving experience is clearly stated in our Terms & Conditions and applies equally to all customers, with the only exception being drivers over 30 years old. This rule is in place to ensure safety and fairness in our service.
On 02.04, we received a call from you confirming that a driver had been arranged and that you would pick up the vehicle. The reservation was therefore maintained and adjusted accordingly, but unfortunately, the vehicle was not collected.
While we aim to be as flexible and understanding as possible, we cannot make exceptions to our core policies. If you have evidence of double charging, please send it to us so we can investigate further.
We remain available for any further assistance.
Best regards,
Top Rent A Car
Excellent car
Excellent car, without any problems during the entire trip - about 1000km.
2026年4月5日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Mr. Deamon,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Customer,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Yet another great rental from a Top…
Yet another great rental from a Top Team at Top Rent a Car. Brand new car and great service all round. See you soon for my next rental.
2026年3月24日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Customer,
Thanks for the glowing review! We're pleased you had a great rental experience.
Best regards,
Top Rent A Car
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Mr. Rock,
We appreciate your 5-star rating. Your satisfaction is our greatest reward!
Best regards,
Top Rent A Car
Customer service is exceptional
Customer service is exceptional! This company really knows how to treat customers well.
2026年4月3日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Mr. Chompalov,
Thanks for the wonderful feedback! We're glad you had a great experience.
Best regards,
Top Rent A Car
Нямам коментари най добрата --> Top…
Нямам коментари най добрата --> Top Rent a Car 🥰
2026年4月2日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Здравейте г-н Желязков,
Благодарим Ви за прекрасния отзив! Ще продължим да работим за Вашето удовлетворение.
С уважение,
Top Rent A Car
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Mr. Hope,
Thanks for the excellent review! We're pleased you enjoyed our service.
Best regards,
Top Rent A Car
We turned up at our scheduled return…
We turned up at our scheduled return time of 630am & everything went really smoothly. The shuttle was there. Returning the car took 5 minutes.
The VW 4+ 1 Caddy was comfortable for our very tall family of 4 & all our luggage.
2026年4月4日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Mr. Pursell,
Thanks for the excellent review! We're pleased you enjoyed our service.
Best regards,
Top Rent A Car
Not the best car hire company i have used
The car i hired was a Citroen C3 it was far from new having covered a mere 125500 km the car had lots of damage, it was hard to check the damage on the car with the photos they provided as part of the contract you have to sign as there was so much of it. I hired the car through Ryanair and the biggest issue i had was having to pay a preperation cost at the car hire desk of 24 euros everyone that didnt take there extra insurance had to pay this charge apparently it was hidden in the small print as part of the terms and conditions. I feel it should be included or shown as a cost in the initial price of the rental.
2026年3月29日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Mr. Yates,
Regarding the vehicle, our fleet is intentionally diverse and clearly segmented to meet different budget and preference profiles. We offer high variety of models , including 2026 production units. The selected vehicle category in your reservation corresponds to a 2022/2023 model, and this information is transparently outlined on our website, in the voucher, and is also provided to all of our partners.
Should you require a newer vehicle or a specific standard, our team is always available to guide you toward the most suitable option prior to booking, ensuring full alignment with your expectations.
In relation to the preparation fee, this is not a hidden charge. It is explicitly stated in the voucher issued by our partners, as well as on our official website.
We would welcome the opportunity to serve you again and support you in selecting the best option for you.
Best Regards,
Top Rent A Car
Perfect !!!!!!
2026年4月2日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Customer,
We're delighted you had a positive experience. Thank you for the 5 stars!
Best regards,
Top Rent A Car
Avoid Top Rent A Car: They prioritize a €60 imaginary interior damage fee over long-term customer loyalty
After years of being a loyal customer and renting cars for months at a time, I am officially done with Top Rent A Car.
1. Unacceptable Hygiene: The car interior was not perfectly clean at pickup and smelled intolerably of cigarettes. It was shameful to put a 2-year-old child into that stench, but we had no other choice at the moment.
2. Double Standards & Greed: Because we didn't purchase their internal extra insurance, the staff inspected the car 'under a magnifying glass' upon return. They charged me a €60 'interior damage' fee for a bit of dust from a child’s shoe on the seat—despite the fact that the car wasn't even perfectly clean when they gave it to us.
3. The 'Penalty' Fee: Even though I wiped the dust off with a wet wipe right in front of them and the seat was spotless, they insisted on a fee for 'seat professional cleaning'—a service they clearly won’t perform as the seat is clean. It was a blatant attempt to 'punish' us for not taking their insurance, which was an obvious act of theft.
4. Zero Loyalty: It is pathetic that €60 is more valuable to them than a returning customer who was about to book another long-term rental worth over €600 and over the years kept recommending them to friends and partners. It seems for Top Rent A Car, a quick €60 today is more important than €600 next month. I’ll be taking my business elsewhere. Avoid them if you don't want to be scammed over 'dust'.
2026年4月2日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Mrs. Popova,
Thank you for taking the time to share your feedback!
Regarding the vehicle condition at pickup, all cars are prepared according to our operational standards. That said, your comments about the interior cleanliness and odor are taken seriously and have been escalated internally for review, as this does not align with the level of service we aim to deliver.
In relation to the charge applied at return, we would like to clarify that fees are not influenced by whether additional protection has been selected. The inspection process follows a standardized checklist applied consistently to all rentals. When interior contamination requiring professional cleaning is identified, a fixed fee is applied in line with our Terms and Conditions. This is not a penalty, but a cost recovery measure to ensure the vehicle is returned in a suitable condition for the next customer.
We value long-term relationships with our customers and it is certainly not our intention to compromise trust over a single charge.
Best Regards,
Top Rent A Car
Препоръчвам взимането на колата да е…
Препоръчвам взимането на колата да е директно от компанията а не чрез съдружници . Служителите са професионалисти и много вежливи . Колата беше нова и нямаше никакви проблеми
2026年4月2日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Здравейте г-н Карагьозов,
Благодарим Ви за чудесния отзив! Радваме се, че сте останали доволни от нашето обслужване. Очакваме Ви отново!
С уважение,
Top Rent A Car
This is a second year renting from this…
This is a second year renting from this company. I’m really happy with the service and the professionalism of top rent a car. The people are polite and very easy to work with as going thru the process. Highly recommended.
2026年4月2日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Mr. Tomin,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Customer,
We appreciate your positive feedback! Thanks for rating us 5 stars.
Best regards,
Top Rent A Car
TOP RENT A CAR Bulgaria - Sofia からの回答
Здравейте г-н Георгиев,
Благодарим Ви за чудесния отзив! Радваме се, че сте останали доволни от нашето обслужване. Очакваме Ви отново!
С уважение,
Top Rent A Car
Искаме да благодарим на TOP RENT A CAR…
Искаме да благодарим на TOP RENT A CAR за професионалното обслужване и да им пожелаем още много доволни клиенти!
Много сме доволни и благодарни от обслужването на техният служител Синай! Дано има повече добри,учтиви и любезни,разбиращи и помагащи човеци-служители като него!
Всичко добро Ви желаем! 🙂
2026年3月28日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Здравейте,
Благодарим за чудесната оценка! Ще се постараем да запазим високото качество на услугите и при следващото Ви посещение.
С уважение,
Top Rent A Car
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