Много благодаря за невероятното изживяване с вашите чисто нови автомобили,последно бях с автомобил Ситроен С3 Айркрос само на три месеца ,още с найлоните на вратите,един страхотен автомобил ,който се... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
This is the worst car hire company we have ever used. If we could give them a minus - 10 we would. Owing to their terrible communication and appalling Customer Service (or lack of it) we missed our fl... もっと見る
企業が回答しました
Взех колата здрава и чиста.Карах колата 1 седмица нямаш никакви проблеми през този период.При връщане на колата всички стана много бързо.Аз взимам за 8 път от тази фирма и съм доволен от цените и коли... もっと見る
企業が回答しました
Всичко беше перфектно от началото до предаването на колата. Ако искате едно предложение само. Когато се буква кола онлайн, не е ясно че цената не включва покритие и че резервациата трябва да се потръв... もっと見る
企業が回答しました
企業情報
当該企業による記述
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
連絡先
улица Продан Таракчиев, 1528, София, Област София, ブルガリア
- +359890170170
4.6
優良
1678件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Customer,
We appreciate your positive feedback! Thanks for rating us 5 stars.
Best regards,
Top Rent A Car
TOP RENT A CAR Bulgaria - Sofia からの回答
Здравейте г-н Георгиев,
Благодарим Ви за чудесния отзив! Радваме се, че сте останали доволни от нашето обслужване. Очакваме Ви отново!
С уважение,
Top Rent A Car
Искаме да благодарим на TOP RENT A CAR…
Искаме да благодарим на TOP RENT A CAR за професионалното обслужване и да им пожелаем още много доволни клиенти!
Много сме доволни и благодарни от обслужването на техният служител Синай! Дано има повече добри,учтиви и любезни,разбиращи и помагащи човеци-служители като него!
Всичко добро Ви желаем! 🙂
2026年3月28日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Здравейте,
Благодарим за чудесната оценка! Ще се постараем да запазим високото качество на услугите и при следващото Ви посещение.
С уважение,
Top Rent A Car
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Mr. Bogdanov,
Your kind review made our day. Thanks for the 5 stars!
Best regards,
Top Rent A Car
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Customer,
We're delighted to know you had a great experience. Thanks for the good review!
Best regards,
Top Rent A Car
Super sve bilo
2026年3月27日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Customer,
We appreciate your 5-star rating. Your satisfaction is our greatest reward!
Best regards,
Top Rent A Car
Very disappointed with the company's…
Very disappointed with the company's policies and expertise.
First of all, the deposit is supposed to be a one-time fee, no matter how long the rental term is. Every rental of 20 days or more must be secured with an additional deposit. The first deposit is not released straight away but in a couple of days 24-48hrs.
Second - Usually in Varna, Bulgaria during winter is off peak, but the price has doubled when asked to extend my rental which was explained as a season.
Last but not least as my plans had completely changed I had to cancel. So I did it 10 days before the end of my rental which caused a fee of 3 days' rental + 20%.
Also for some reason, I had been charged 45€ for some extra things, but they couldn't explain what exactly; furthermore, I haven't received any document with all the costs and expenses in total and what exact amount should I receive.
I've been a regular customer with Top Rent a Car but probably this will be my last interaction with.
2026年3月26日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Customer,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not fully meet your expectations, and we would like to clarify the points you’ve raised.
Regarding the deposit, please note that it is a standard practice among car rental companies to require a reauthorization after the 25th day from the initial preauthorization. This is due to the period during which the amount remains blocked, which is determined by banking institutions rather than the rental company. The initial deposit is typically released within 24–48 hours, depending on your bank’s processing times.
Concerning pricing, our rates are monitored and updated ежедневно based on vehicle availability and demand. While winter is generally considered an off-peak season in Varna, prices can still fluctuate depending on current market conditions and fleet availability at the time of extension.
With regard to early return, as outlined in the rental agreement, an early return fee is applied. The remaining balance is refunded within the next working days after the contract is closed.
We truly value your loyalty as a returning customer and regret that this experience has affected your impression of us. We hope to have the opportunity to restore your trust in the future.
Best regards,
Top Rent A Car
I always use Top Rent a Car
I always use Top Rent a Car in Bulgaria.
The staff, both picking up and dropping off the car, are excellent. Always courteous and helpful.
I will continue to use this company.
2026年3月25日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Customer,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
Пользуемся услугами компании не первый…
Пользуемся услугами компании не первый раз для долгосрочной аренды на период более месяца. Привлекают низкие цены и удобная и оперативная коммуникация с сервисом поддержки на русском языке. Удобная процедура продления депозита онлайн.
2026年3月23日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Здравствуйте Лариса,
Благодарим за Ваш отзыв и доверие к нашей компании!
Будем рады обслужить Вас снова!
Top Rent A Car
Excellent
Every single time when rent a car from top rent a car is amazing. Staff is very professional and polite. The cars are in top conditions. Very quick process at Plovdiv Airport. See you in 4 weeks again. Big Thank you 🙏
2026年3月24日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Hristo,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
I’m a vip customer with top rent a car…
I’m a vip customer with top rent a car and using this company every time I visit Bulgaria. Cars are brand new and never had any issues. All of their staff are professional, knowledgeable and helpful, greeting you with a smile on their faces. HIGHLY RECOMMEND. Also their prices are one of the best if not best in the country.
Thank you and see you soon
2026年3月13日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Mr. Minchev,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
The Hyundai I20 is a great car
The Hyundai I20 is a great car, it only had 4000 km on it. It is automatic and has enough power and is fuel efficient. The service from Top rent a car is good very friendly.
2026年3月22日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Customer,
Your excellent review made our day. Thank you for choosing Top Rent A Car!
Best regards,
Top Rent A Car
Всичко е ОК.
2026年3月21日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Здравейте,
Благодарим Ви за изключителния отзив! Ще бъдем щастливи да Ви обслужим отново в бъдеще.
С уважение,
Top Rent A Car
Excellent service
Excellent service. A sporty car and modern design. On the road the car performs really well, especially in city driving. It's compact and perfect to tight streets and parking spaces. Fuel efficiency was another big plus.
The rental process itself was smooth and the car was clean and well maintained.
2026年3月15日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Customer,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Високо ниво на обслужване на обслужване…
Високо ниво на обслужване на обслужване във всички нива : шатъл услуга , главен офис и кол център ,администрацията също е на ниво.
Нов автомобил много добре обурудван.
Адмирации към Топ рент а Кар за цялата организация и за професионализма.
Препоръчвам на всеки.Автопарка разполага с широка гама.
2026年3月1日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Здравейте г-н Тодоров,
Благодарим за чудесната оценка! Очакваме Ви с нетърпение при следващото Ви посещение.
С уважение,
Top Rent A Car
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Mr. Karakashev,
Your 5-star review is much appreciated. Thank you for your support!
Best regards,
Top Rent A Car
Perfect car and perfect service.
2026年3月16日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Здравейте г-н Пенушев,
Благодарим Ви за положителния отзив! Ще се радваме да Ви предоставим същото високо ниво на обслужване и при следващата Ви наемна сесия.
С уважение,
Top Rent A Car
Nice and well maintained car
Nice and well maintained car. Very good service at the arrival and departure. I really recommend it.
2026年3月11日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Customer,
Your excellent review made our day. Thank you for choosing Top Rent A Car!
Best regards,
Top Rent A Car
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Mr. Moutsaras,
Thank you for the fantastic review. We're happy to have served you well!
Best regards,
Top Rent A Car
The vehicle was fine
The vehicle was fine, but the service quality was terrible. The vehicle pickup process was a complete nightmare.
2026年3月9日
自発的なレビュー
TOP RENT A CAR Bulgaria - Sofia からの回答
Dear Mr. Andrzejewski,
Thank you for sharing your feedback! We're glad you chose our services and appreciate your review. If there's anything specific you think we can improve, please feel free to reach out to us directly, using our e-mail adress: customer.service@toprentacar.bg. We always strive to enhance our customers' experiences and look forward to serving you again in the future.
Best regards,
Top Rent A Car
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