TORRO USA ロゎ
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TORRO USA レビュヌ 

101
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TrustScore 5段階評䟡の4.5

4.3

携垯電話アクセサリ店
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5぀星のうち5の評䟡

I had searched for a genuine LEATHER phone case at least 3 times, finding all too many that made the claim, with further information, they hide behind phrases like "PU" leather, amongst other words, v... もっず芋る

5぀星のうち3の評䟡

When I bought my first Torro cover I was able to purchase it through the UK website where I had the opportunity to have the case monogrammed. The US website doesn’t offer it. Very disappointing. Also,... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I love Torro's iPhone wallets. The one I ordered was misdelivered by Amazon's delivery team and never made it to me. Torro's support person (Joe) took care of things at lightning-speed and I had a r... もっず芋る

5぀星のうち5の評䟡

Great company. Excellent customer service and quick communication. The leather quality and smell are amazing and they develop a nice patina. I’ve owned many, many different products from them and I’ve... もっず芋る

䌁業情報

  1. 携垯電話アクセサリ店

圓該䌁業による蚘述

Explore TORRO for top-quality US leather goods. From premium leather phone & iPad cases to stylish wallets, find your perfect accessory for timeless elegance and durability.

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4.3

優良

TrustScore 5段階評䟡の4.5

101件のレビュヌ

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この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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4.3

すべおのレビュヌ

(101)

過去12か月のレビュヌ数: 74件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち3の評䟡

When I bought my first Torro cover I


When I bought my first Torro cover I was able to purchase it through the UK website where I had the opportunity to have the case monogrammed. The US website doesn’t offer it. Very disappointing. Also, the US website ships through Amazon. Had I gone through Amazon originally I would’ve saved $10.

2026幎6月25日
自発的なレビュヌ
TORRO USA ロゎ

TORRO USA からの回答

Good Morning,

Thank you for your feedback, and we’re sorry to hear of your disappointment.

Due to current import regulations, US orders are dispatched via our fulfilment partners based in the US rather than directly from our UK facility. Unfortunately, this means monogramming/personalisation is not currently available through the US store, as this service is only available on orders processed through our UK fulfilment setup.

We also appreciate your comments regarding pricing and delivery options. Our website and Amazon operate through separate fulfilment and shipping systems, so costs and availability can differ between the two.

We’re sorry that the US store does not currently offer the same personalisation options as the UK store, and we appreciate you taking the time to share your feedback.

Kind regards,
TORRO

5぀星のうち5の評䟡

I had searched for a genuine LEATHER


I had searched for a genuine LEATHER phone case at least 3 times, finding all too many that made the claim, with further information, they hide behind phrases like "PU" leather, amongst other words, very disappointing. Then I came across Torro, immediately impressed by the care taken to create the website, the details of their mission statement, and a case that was exactly what I had been looking for. I could not be more pleased with this beautiful peice of true craftmanship. Every stitch to perfection. Thank you!!

2026幎6月24日
自発的なレビュヌ
5぀星のうち5の評䟡

Great product, but Customer Service was really shiny!

I love Torro's iPhone wallets. The one I ordered was misdelivered by Amazon's delivery team and never made it to me. Torro's support person (Joe) took care of things at lightning-speed and I had a replacement two days later. The delivery person must have been having a bad day, but Torro (aka, Joe) made things right. Nice save, Joe ... thanks so much!

2026幎5月29日
自発的なレビュヌ
5぀星のうち1の評䟡

Customer service lacking.

Love the iPhone case. Hate the lack of customer service. I have emailed repeatedly for instructions on returning an item. No response. No phone number to call. No address in the U.S.; only a drop-ship at an Amazon warehouse.

2026幎5月30日
自発的なレビュヌ
TORRO USA ロゎ

TORRO USA からの回答

Thank you for taking the time to leave a review. We are really pleased to hear that you love your iPhone case, but we are sorry to hear you feel let down by the customer service.

We did receive your email and replied on 25 May with the return instructions. However, we appreciate that our response may not have reached your inbox, so we have now resent it.

If you still have not received our reply, please email us again to let us know and we will look into another way of contacting you.

Kind regards,
TORRO

5぀星のうち3の評䟡

The case is quite well made

The case is quite well made with precise use of the red threads and handsome leather (whether or not it’s actually the real thing). The whole piece is a little bulky but that’s a small price to pay for its style and protection of the iPhone.
The only thing I’d want to improve on is the way it takes a charge of its battery. When I’m in my office I sometimes connect my IPhone to my computer’s tower via a cable. This serves me well until it’s time to return home in the evening. Later, as we’re preparing to settle in for a good night’s sleep, I’ve found that my iPhone and case does not get and hold a full charge from the pedestal charger that I’ve been using lately. In order to coax a full charge into the iPhone I’ve learned I must remove the case altogether which I’ve not had to do previously. Is there any way this condition may be remedied??
Richard Kramer
Kingston, PA

2026幎5月13日
自発的なレビュヌ
TORRO USA ロゎ

TORRO USA からの回答

Good Morning Richard,

Thank you for your order with TORRO and for taking the time to leave a review.

W're sorry to hear you’re having trouble charging your device through your TORRO case.

In most cases, this comes down to power output. Wireless chargers vary significantly in wattage, and lower-powered Qi chargers may charge a phone without a case but can be slow or unstable, and may struggle once a case is fitted. For best results, we recommend using a wireless charger capable of at least 20W, as newer handsets are designed to accept higher wattage via their wireless charging module.

It’s also important to check the plug/power adapter you’re using, as the charger can only draw as much power as the plug can supply. For example, older iPhone plugs are often limited to 5W, so even if you’re using a higher-rated wireless charger, it may only receive 5W and fail to charge reliably.

Another common issue is multi-port plugs. A plug advertised as “30W” may split that power across several ports, meaning a single port could output much less (e.g., 10W), which may be insufficient for stable charging with a modern handset.

For in-car wireless chargers, outputs vary widely and we’re unable to guarantee compatibility, so it’s best to check the charger’s rated wattage/specification.

We hope this advice helps however should you require further assistance at any stage then please let us know.

Kind Regards,
TORRO

5぀星のうち2の評䟡

Got wrong item

Got wrong item. Ordered iPad cover instead received Wallet. Returned for refund and still waiting for the refund.

2026幎5月4日
自発的なレビュヌ
TORRO USA ロゎ

TORRO USA からの回答

Good Morning,

Thank you for your order with TORRO and for taking the time to leave a review.

On review of your order details, your order was placed for a Leather Bifold Wallet, therefore this is what was dispatched for you and ultimately received. Please refer to your order confirmation email which will reflect this.

As noted in the return instructions you were provided with, if we do not receive proof of postage, we will be unable to track and process your return/refund. To date we have not received said proof of postage from. Please send this by email to customercare@torro.co.uk and we will be more than happy to provide further assistance.

Kind Regards,
Daniel
TORRO

5぀星のうち5の評䟡

Pleased

I had an Iphone 11 max pro or pro max or whatever they call em, with an otterbox case that was leather very similar to the one purchased from Torro. Otterbox no longer makes its design. Needless to say the one offered by Torro is great. Purchasing was easy, delivery fast, and the quality of the case is just as good with even some more built in functionality than my old case. I’m happy with this find.

2026幎4月26日
自発的なレビュヌ

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