I had searched for a genuine LEATHER phone case at least 3 times, finding all too many that made the claim, with further information, they hide behind phrases like "PU" leather, amongst other words, v... もっと見る
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When I bought my first Torro cover I was able to purchase it through the UK website where I had the opportunity to have the case monogrammed. The US website doesn’t offer it. Very disappointing. Also,... もっと見る
企業が回答しました
I love Torro's iPhone wallets. The one I ordered was misdelivered by Amazon's delivery team and never made it to me. Torro's support person (Joe) took care of things at lightning-speed and I had a r... もっと見る
Great company. Excellent customer service and quick communication. The leather quality and smell are amazing and they develop a nice patina. I’ve owned many, many different products from them and I’ve... もっと見る
企業情報
当該企業による記述
Explore TORRO for top-quality US leather goods. From premium leather phone & iPad cases to stylish wallets, find your perfect accessory for timeless elegance and durability.
連絡先
4.3
優良
101件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 90％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Terrible and worst case ever
The order was fine. The product came on time. But it was not as advertised. The case itself feels cheap and flimsy. The leather does not feel real. The case barely sticks to the MagSafe charger. Waste of money.
2026年4月12日
自発的なレビュー
TORRO USA からの回答
Good Morning,
Thank you for your order with TORRO, we are sorry to read that you are unsatisfied with your case. We have our leathers tested every year to ensure that they comply with the European specifications, currently (BS 2780:1983+A1:2013). Our leather was last tested in September 2025 and was found to conform with the latest specifications.
Our leather is an ‘aniline’ leather which is regarded within the leather industry as one of the highest quality leathers (our red leather is semi-aniline). In addition, it is also one of the most expensive leathers to produce as only the very best condition raw hides are graded suitable to produce aniline leathers.
Should your require assistance at any stage then please get in touch and we will be more than happy to help.
Kind Regards,
Daniel
TORRO
I had to buy the new Samsung S26 Ultra…
I had to buy the new Samsung S26 Ultra so I could buy a new Torro case for it. The Torro case for my S21 SE was discontinued. A win win buy!!!!
2026年4月3日
自発的なレビュー
Nicely made phone case - misleading claims on charging
I liked the quality of the leather and the workmanship of the phone case I bought. I did not like the fact that the website says it's wireless charging compatible and that's not the case. Tried several chargers of different vintages and technologies (standard, Qi and Qi2) and nothing worked. Contact with customer support was not satisfying, with them saying they don't test them and can't be sure what works. Then why claim it does? Returned it.
2026年4月3日
自発的なレビュー
TORRO USA からの回答
Thank you for your review, and we’re sorry to hear the wireless charging performance didn’t meet your expectations.
To clarify, the case you purchased is designed to be compatible with standard Qi wireless charging (non-magnetic). It is not designed or advertised as Qi2 compatible. On the product page we also note that Qi charging requires a plug with a minimum 20W output, as lower-output adapters can lead to inconsistent charging behaviour.
That said, we appreciate your feedback that you were unable to get reliable charging across multiple chargers and have shared this internally with our design team.
If you need any further support, please feel free to reach out.
Kind regards,
TORRO
This is my second Torro mobile phone…
This is my second Torro mobile phone case. And I only purchased a new one because I changed mobile phones and needed a different size. I highly recommend the Torro leather case. I’ve tried others and they are not as good.
2026年3月31日
自発的なレビュー
Website was very user friendly and easy…
Website was very user friendly and easy to navigate. The ordering went smoothly and once received the quality was great
2026年3月23日
自発的なレビュー
One of the best leather products I own
One of the best leather products I own. Only sad that they no longer make a case for my phone in the color I want. Other than that, TORRO absolutely delivers a quality product.
2026年3月3日
自発的なレビュー
delivery of package was a head of time…
delivery of package was a head of time as promised which worked out great.
2026年3月9日
自発的なレビュー
I have been purchasing Torro products…
I have been purchasing Torro products for years and the quality and longevity are undoubtably above the rest!
2026年3月2日
自発的なレビュー
My z flip 7 case arrived used
My z flip 7 case arrived used, the case itself came with scuffs and sand in the case. My grandpa also order a case for the s25 ultra and the first thing that arrived was a chinese knock off case, and we had to contact support to get the right case delivered. The only reason I'm putting anything over one star is because the cases themselves are of good quality. Though delivery in the U.S will most likely be the end of the company if it continues this way. I currently can't recommend the product in good consciousness with warning them of the fact thag deliver will most likely go wrong.
2026年3月1日
自発的なレビュー
TORRO USA からの回答
Good Afternoon,
Thank you for your review, and we’re very sorry to hear about the issues you experienced with delivery and the condition of the item on arrival.
We want to be clear that we work with local fulfilment partners who store and dispatch stock domestically in the US to ensure faster delivery. Not only this, but as we are based in the UK, this eliminates the need for US customers to pay import duties and taxes on orders, following the removal of the de minimis threshold last year.
As we noted in a recent support case, an incorrect item was sent in error from a warehouse, and we immediately arranged a replacement to be dispatched and apologised for the inconvenience.
We appreciate that this does not undo the frustration caused, but we do take these reports seriously and have already raised this with the relevant fulfilment teams to prevent a repeat, so thank you for bringing this to our attention.
Once again we sincerely apologise for any inconvenience caused.
Kind Regards,
Daniel
TORRO
The iPhone wallet is too small for my…
The iPhone wallet is too small for my 16 pro Max. I have to return it. The quality is also subpar for the price. Very thin, poor quality leather.
2026年2月27日
自発的なレビュー
TORRO USA からの回答
Thank you for taking the time to leave a review and for your latest order with TORRO.
We’re sorry to hear you were disappointed with the feel of the leather.
Our leathers are independently tested each year to ensure they comply with European specifications (currently BS 2780:1983+A1:2013). Our leather was last tested in September 2025 and was found to conform with the latest specifications. We use aniline leather (our red leather is semi-aniline), which is widely regarded within the leather industry as one of the highest quality finishes. It’s also among the most expensive to produce, as only the best-grade hides are suitable for aniline finishing.
That said, we appreciate that preferences can vary, and if you’ve decided to return the item, our returns process will ensure this is handled as smoothly as possible.
If you need any further support, please feel free to reach out.
Kind regards,
Joe
TORRO
I have looked & looked for the perfect…
I have looked & looked for the perfect iPhone case with card holders. Finally found it in Torro. Quality of leather is outstanding. Color is a vibrant red. Love everything about this product.
2026年3月2日
自発的なレビュー
I love my Torro iPhone wallet
I thoroughly researched iPhone wallets before buying my Torro. It feels good in my hand. It doesn't add much bulk. It holds my credit cards snugly. It's easy to open and close because there aren't any straps or snaps to deal with. The leather feels good and it's not slippery.
The bottom line is that my Torro a nice thing to carry around with me.
2026年2月22日
自発的なレビュー
The product I like
The product I like. The frustrating part is the delay in communication. I emailed to cancel the order during the listed business hours because I found the product somewhere else for less and quicker shipping. The business did not reply back until after they shipped the order and said they could not cancel because it was shipped. Suspicious timing to say the least.
2026年2月12日
自発的なレビュー
TORRO USA からの回答
Thank you for your review, and we’re sorry to hear you were disappointed with the timing of our response.
To clarify, we received your cancellation request on 11 February at 17:01 (GMT). Our customer service hours are 10:00am–2:00pm (GMT), and as we are a UK business we operate on UK time (GMT).
As outlined in our Shipping Policy, once an order is placed it is automatically sent to our fulfilment partner for immediate processing and dispatch, which means it cannot be cancelled or amended (including the shipping address) once it has entered fulfilment. This process is outside of our direct control, as we use local fulfilment networks to ensure fast delivery for all customers.
Kind regards,
Joe
TORRO
Excellent fit and looks great
2026年2月1日
自発的なレビュー
Torro USA Phone Case: Beautiful and High Quality
This phone case made by Torro USA is beautiful and of high quality. I highly recommend this brand to any discerning individual who values quality and appearance.
2026年1月24日
自発的なレビュー
Looks good with good quality leather…looking good !
Looks good with good quality leather and work.
It is also very fashionable. I saw your Instagram reel and had to look into your work and buy your product as well.
2026年1月20日
自発的なレビュー
Great job!
Expedite shipping and great service from order placement to delivery. Superb experience. I only wish my merchandise was offered in not just black, but also in brown.
Overall, I am happy with my product. Great Job!
2025年12月30日
自発的なレビュー
Samsung Galaxy Tab S11 Lwather Case
This real leather cover is well made and the tablet case is snug and rotective.
Shipping was prompt.
This was the only REAL leather case that I found worldwide for the Samsung Galaxy Tab S11.
Well worth the cost in my opinion as it will last as long as the tablet if its well cared for.
2025年12月12日
自発的なレビュー
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