Trailer Valet レビュー 

224
•
TrustScore 5段階評価の1.5

1.7

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

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5つ星のうち1の評価

The RVR3 I have barely moves and has about a 15 minute run time before the battery dies. All this I could have dealt with but trying to get the 18' boat & trailer (weight of maybe 2500 pounds) over a... もっと見る

5つ星のうち2の評価

This trailer valet has a major design flaw, it does not stay in the upright position under stress. The wheel will start moving out from under the ball coupling pretty soon after 1 or 2 feet of movemen... もっと見る

5つ星のうち3の評価

Short Version: Like many things about towing in the US, don't trust the maximum specification: the 5X is said to be good to #500 tongue weight, but it's not. The side-mount bracket is not strong eno... もっと見る

5つ星のうち1の評価

Battery charger cooked the battery not a smart charger, and the company says that battery is discontinued and there is a $650. Repair kit. My unit is 18 months old out of warranty and for spending ove... もっと見る

企業情報

  1. トレーラー用品店

当該企業による記述

Our powerful, easy to use trailer mover will allow you to maneuver your boat or RV trailer into a limited space, around corners, forward/reverse easily. Shop today!


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1.7

ひどい

TrustScore 5段階評価の1.5

224件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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1.7

すべてのレビュー

(224)

過去12か月のレビュー数: 1件

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5つ星のうち1の評価

Well

Well, I haven't received either the item I ordered or an update. So I can only rate the service which at this point is dissappointing.

2020年8月18日
自発的なレビュー
Trailer Valet ロゴ

Trailer Valet からの回答

Hi John,

Thank you so much for reaching out. It looks like you ordered a 5X on August 5th, 2020.
According to our website, it states that the 5X is currently on backorder which is why they gave the 10% off discount for your unit. If you have any other concern please feel free to reach out to our customer service at support@trailervalet.com. Thank you for your patience.

5つ星のうち1の評価

Ordered the RVR3 and was missing the…

Ordered the RVR3 and was missing the spanner wrench. Contacted Trailer Valet. After a trial use, it did not fit my needs and I requested an RMA on their contact page. Never got a response and ended calling them. After several calls and emails I sent back the unit. Did not get a response about receiving it or a that a refund was being credited. 20 days later after they received my return, I got a credit on my cc minus the shipping charge and of course no email.

Their products are ok but their customer service is severely lacking. Thanks for the lack of effort Aaron (less then helpful Trailer Valet customer rep).

2020年7月30日
自発的なレビュー
Trailer Valet ロゴ

Trailer Valet からの回答

Thank you for your interest in Trailer Valet. We apologize that your RVR3 purchase was missing a spanner wrench. We pride ourselves in customer service so we further looked into this issue.

It looks like on 7/14 we received a tracking number from you and on 7/15 customer service responded that the warehouse would inspect the unit and issue a refund.
We emailed you a refund invoice on 7/27.
Please let us know if that invoice never reached you and we’d be happy to send it again.

We try our best in getting back to each customer as soon as we can but due to the coronavirus, we are experiencing longer processing times with both customer service and warehouse. We truly hope you understand. Thank you again for your understanding and taking the time to reach out.

If you have any further questions or concern, please feel free to reach out to support@trailervalet.com.

5つ星のうち1の評価

WORST JACK I EVER BROUGHT

brought jx5-s for use with cordless drill.the jack has a lift of 5000lbs it could'nt even lift my tonque weight of 600lbs the drill started to smoke a dewalt max 20v.put 1/2 electric stopped got hot.jack works fine with hand crank.customer service is worse then the jack.have to leave a voicemail took a day and half to get back to me,then a girl takes your complaint and has somebody else call you back and has no knowlege of the jack because he is not a tech.took the jack off and returned it.so if anybody is thinking of this company don't believe what you read and see.trailer valet if you read this send me a video with this jack lifting 5000lbs or even 3000lbs with a cordless drill,i don't think that is possible..... ( the jack is a joke )

2020年7月20日
自発的なレビュー
Trailer Valet ロゴ

Trailer Valet からの回答

Hi there, thank you for taking the time to reach out to Trailer Valet. We appreciate your interest in using Trailer Valet for your trailer needs.

Was there a reason why you didn’t want to continue to use the jack if the hand crank worked out for you? To prevent gunning your drill, we recommend starting slowly, then upping the speed by gently pressing down on the trigger.
Here is a video that demonstrates how to properly use the JX-Series https://www.youtube.com/watch?v=D8UP9SNL8dI.

We want to make sure your unit works out for you, so please reach out to us at support@trailervalet.com and we’ll try our best to make sure you get what you need. Thank you.

5つ星のうち5の評価

This a great product

This a great product it performed like it should no problems. When I needed a 2 inch adapter for my new trailer the company was very easy to work with all by phone. They do have a web site that I checked out first.

2020年7月17日
自発的なレビュー
5つ星のうち1の評価

Very disappointed with the product

Very disappointed with the product. It broke the first time I used it. It started to rust almost immediately. To make matters worse, customer service was terrible. I tried to return it and was threatened that they wouldn’t give me my money back because it had been used. The concept of This is good, execution is poor.

2020年7月17日
自発的なレビュー
Trailer Valet ロゴ

Trailer Valet からの回答

Thank you for considering Trailer Valet for your trailer needs.
Will you please tell us which unit didn’t work out for you and what happened?
Sometimes incorrect installation, use, and storage can damage the product. Please reach out to support@trailervalet.com and we will help you figure out what went wrong. Thank you for your time.

5つ星のうち5の評価

Boat & Trailer

Use the trailer valet for my boat to put it in a very tight and up hill garage. It works amazing. Best purchase ever for my boat.

2020年7月17日
自発的なレビュー
5つ星のうち5の評価

It works great

It works great. Just have to remember to keep batteries charged, so you don't have to use the hand crank. It goes up and down easy and quickly.

2020年7月13日
自発的なレビュー
5つ星のうち5の評価

The Trailer Valet Trailer Valet JXC

The Trailer Valet Trailer Valet JXC - JX2-C 2K Center Mount Jack was easy to install in a few minutes. I unbolted the old jack and bolted on the new. I like that a crank handle and drill chuck crank adapter are both included. If I don't have a drill with me I can turn the crank by hand. It's great to crank it up with the drill instead though. It gets a little old cranking the trailer jack up and down after a few hundred times. There is also a security bonus in not always having the crank handle or motor connected to the jack. I'm going to order another for each of my other trailers.

2020年7月12日
自発的なレビュー
5つ星のうち5の評価

Good investment to consider

Good investment to consider, made my job so much easier. Part i hated most about going to and coming home from work was hooking up and unhooking. Now i unhook sometimes just to show off. Thank you so much Trailer Valet

2020年7月10日
自発的なレビュー
5つ星のうち1の評価

Awful experience

Awful experience! Bought the new trailer wheel dolly for my double axel trailer, and the first attempt at using them the wheels would bow just enough that the steel undercarriage would contact the concrete and prevent movement. But that's not the reason for the 1-star review....They told me to send them back, (I paid $90 to ship them back) and they never sent me a refund. In the end I paid $400 for the wheel Dollys, $90 to ship them back, and I ended up with no wheel dolly and $500 dollars less in my bank account. My prediction: this company becomes insolvent by the end of the next fiscal year with these practices.

2020年7月10日
自発的なレビュー
Trailer Valet ロゴ

Trailer Valet からの回答

Thank you for considering Trailer Valet for your trailer needs! We pride ourselves in customer service so we looked into your issue. It seems that you mentioned that your trailer was too heavy for the wheel dolly.
We always try to help our customers figure out what the issue is first, and if they still want a refund, we create a refund label for the item to get shipped back.
It looks like your refund was approved on 6/8/2020, and you created your own label to ship back.
We received your unit on 6/19/2020 and the refund was issued and processed on 6/25/2020.
On 7/10/2020 we sent another copy of your refund invoice after getting an email on 7/9/2020 that you never received the refund.

If you have any further questions or need us to send you another refund invoice, feel free to reach out to support@trailervalet.com. Thank you for your time.

5つ星のうち2の評価

Honestly

Honestly, I was so excited to buy it. I shopped for a few weeks and although the price was up to 3X as high as other comparable products, I liked the sturdiness, appearance and video that came with the sales pitch.

Just as honestly, I hate the product. It does not work the way it was advertised and in fact, really doesn't work at all. If all I want to do is go backwards (pushing the boat toward the stern), it is fabulous. If I want to turn, not so much unless an unusual amount of energy is expended to hold onto the Valet.

If I want to pull it forward, it is an unmitigated disaster. The valet will eventually bend (tip) over and with the built up pressure immediately release the stress on the handle by spinning it wildly. Only remedy is to hold on to the handle and with GREAT force, pull the valet up straight and then as fast as possible, lock the handle so nothing moves.

It is a terrible disappointment and now will go down in history as the single worst purchase for 700 bucks I have ever made. So, so, so very disappointed. I almost feel like the video and sales pitch was a fraud. The woman who walks up to it and with no effort at all does magical things with the trailer is absolutely a fraudulent representation of how the Valet works.

2020年7月9日
自発的なレビュー
Trailer Valet ロゴ

Trailer Valet からの回答

Hi Oscar,

Thank you for reaching out to Trailer Valet. We are sorry you are having trouble with your unit. Will you please reach out to customer service at (support@trailervalet.com) and we'd be happy to assist you and see what the issue is. We'd love to make this right for you and help figure out the issue.
Thank you so much.

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