Trailies レビュー 

The item was received and it is as described

Ordered 1/16/2026. It has now been almost 2 months and I have yet to receive my cards. 1st shipment got lost in mail from China. 2nd shipment shows delivered to a parcel locker? I live in a residential house. I have spent countless hours communicating and wasting my time emailing back and forth regarding this issue. They claim its on me to fix the issue with the post office. They refuse to refund me for 2 lost packages, even though they have both a 30 day and 90 day satisfaction guarantee.
I WOULD NOT recommend them. Terrible customer service and they send you spamming emails literally the day of purchase.

I haven’t received any cards in the mail. It seems that your business is only online. I don’t do online. Very disappointing. I wasted $29.99.

My wife wanted to buy these cards and was charged without realising the purchase has been completed and then was charged twice.

We have contacted the company for a refund and await their response.

We have received four emails since they have charged us, about 15 minutes ago.

If this isn’t a scam then they are just highly incompetent.

Overall the cards are high quality, well thought out, and have the ability to be a long term staple in our household. I am impressed with the quality and content of the cards.

There was a significant shipping delay, it wasn’t clearly communicated, that was off putting. After putting a review here on TrustPilot Trailies and I communicated, they explained that their US warehouse needed to restock so they sent my order from the Singapore warehouse. Had I been told that there was an order delay I would be a completely satisfied customer. The customer service agents I emailed with were polite and understanding, they provided the information I wish I had upfront.

As far as the product, the big feelings cards are fantastic. They have fun, inviting, non-reading friendly drawings for children too young to read. They include a parent side that includes how to ground yourself in the same time, as well as a “why it works” for each skill. They are for a range of emotions, happy, overwhelmed, frustrated, sad, worried, and angry. Some of the skills overlap, but the point is that theres probably one your child will resonate with, and if that one skill is practiced it’s better than not learned at all.

My daughter and I are really loving these cards. It's nice to have a resource to go to quickly when we are having a meltdown or an overhaul of emotions. We tired a few of the cards that show in their ad, and she loved it so much that we bought the whole deck. It's something that is not only helpful, but also fun for her as well. It gives her something to focus on while she is working through those meltdowns. She asks for them herself, and wants to practice them too. I love that it also has a side for the adult, because we'd all be lying if we said we didn't have our own meltdown during those outbursts.

Trailies cards helped me figure out for my child what id never figured out for myself, despite thousands in councillor fees

How to calm down

Props like name what you see, hear, feel or do deep breaths, we’re too abstract

The guide gives us something tangible to work with, lift a teddy while you breath helps ops then chest cavity to a place where we can breath deep

I use these in my preschool to help kiddos develop coping skills. We have a lot of fun practicing them when everyone is feeling good, and it has been awesome to see them start to use some of these skills when they are struggling with big feelings!

I love the physical card deck- it is fun for my almost 4 year old and while we are still struggling to use them in the moment of big feelings, he does like looking at them when he's calm and will sometimes opt to use a strategy when he is mid to mildly upset. My only complaints were that the physical card deck was $50, which is A LOT for cards. It also somehow signed me up for a digital membership to some SEL stories and I don't remember consenting to that. I unsubsribed from a membership before the free trial ended but it felt a bit tricky and I easily could have missed that I was being charged monthly.

Within the first week, my 5 year-old was asking to use the cards, "they made me feel better!". Definitely recommend!

Being able to name big feelings has made all the difference in those trying moments. Using our bodies to process the emotional waves comes naturally now. Outbursts are shorter. Resolve comes sooner. Intensity becomes regulation. This shift has been a real game-changer, bringing joy & peace back to our household after many years of chaos. Thank you Trailies team! This company truly cares for mothers and children, and it shows.

I purchased what I thought was a physical set of 54 emotion cards, but the product I received was a digital version instead. This was misleading and disappointing.
Trying to get a refund has been frustrating. The company insists that you must use the digital product for 14 continuous days and receive parenting guidance before they will even consider a refund. This is not what their advertised 30-day satisfaction guarantee suggests, and it feels like a way to make it difficult to get your money back.
I had to go through my credit card company to try to recover my funds. I do not feel that the company honors their satisfaction guarantee in good faith.
I in the end agreed to have the physical pack of cards sent to me after I sent a screenshot of the advert stating - If you look at the screenshot included in this email, you’ll see that I was purchasing the deck of cards that were in limited supply at the listed price, with the digital download included.
The word “included” means the digital download was part of the deck of cards purchase - not a separate item or an additional charge. This was after I received the following - We will of course fully cooperate should your card provider contact us, and we will provide confirmation that the digital product was delivered as purchased and that our policy has been communicated transparently.
After much emailing back and fourth and evidence of their marketing, the company finally acknowledged that I had indeed paid for the physical deck of cards and have sent them to me - the cards I have to say are well made and very good

Company sends you to several unsolicited pages to up-sell you for more products. You gave to click carefully not to accidentally buy more than you originally chose. I had selected digital download of children's Big Feelings Deck card. Pin code to open the download expires within 10 mins, and was received 15 mins after purchase. Why not put that in the receipt email? So of course, am unable to download. Meanwhile was sent another email offering free videos, but if you click on that, you start a subscription you hadn't agreed to. Contact form says 24 h before a reply. Website puts several trackers on you.
Will ask my card company for a refund and block for other charges.

I was optimistic yet skeptical about these cards, but they have ended up being a big help in our house! The big feelings cards really help calm our toddler down at times when nothing else seems to help, and the morning reset routine works some crazy magic to get us out of the house all in a good mood together!

I love these cards! I work as a clinician with autistic children. These cards make coping skills far more accessible to young kids. I am so excited to use these with my clients! I recommend getting the digital copy and printing it out. I laminated them and they work great!

I ordered the digital product by accident, I wanted a refund so I could purchase the physical cards instead. I was immediately told I needed to try the product for 14 days before a refund could be issued.

After the 14 days I tried again, but I was told again I need to wait 14 days for a refund. I see now they never intended to give me a refund in the first place.

All the customer service agents did was give me a run around while trying to push me to buy more products from them.

This was one of the worst interactions I have had with customer service, something so simple as issuing a refund in good faith has turned into a 20+ day ordeal with me having no other choice but to dispute the charge through my bank.

Be sure if you are going to purchase anything from this group that you absolutely want it, because they most certainly won't give you your money back.

They stand behind there produxt and customers! My kids lovee love love the cards. They are excited to take one out. And the exercises are very helpful to me! I get a second chance when I use it.

Scam alert. They are ignoring refund requests and delaying the refund process.

Do not buy the cards. They automatically subscribe you to a monthly billing service for $29 dollars a month. They do not make this obvious and if you are not savvy it is not easy to cancel. Very sneaky and I would question how ethical they are with the data they collect from you!

I have sent them multiple emails with zero response. It doesn’t feel legitimate. I paid for both the digital and physical cards versions and held off on providing my home address for the physical cards as I wanted a refund - after all this time (purchased 6 weeks ago) still no response, so today I provided my address to see if anything happens. So disappointing. I will go through Amex to handle this.