I ordered the body safety cards and never received them. I sent several messages and emails with absolutely no response!
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レビュアーのコメントを見てみましょう
Being able to name big feelings has made all the difference in those trying moments. Using our bodies to process the emotional waves comes naturally now. Outbursts are shorter. Resolve comes sooner. I... もっと見る
企業が回答しました
Company sends you to several unsolicited pages to up-sell you for more products. You gave to click carefully not to accidentally buy more than you originally chose. I had selected digital download of... もっと見る
企業が回答しました
I have sent them multiple emails with zero response. It doesn’t feel legitimate. I paid for both the digital and physical cards versions and held off on providing my home address for the physical card... もっと見る
企業が回答しました
3.0
まあまあ
97件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 32％に回答しています
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この企業のTrustpilot 利用方法
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Not helping thus far
Not helping thus far. I’m ADHD neurodivergent and my 2&3 year olds are a bit too young. We’ve done some of the “excited” cards like blowing up the balloons with a happy thought and letting them blow away. Also the “frustrated” cards like walking in slow motion and the stretchy face fun. I’m not so sure this is for us but continuing to try.
2025年12月18日
自発的なレビュー
Trailies からの回答
Thanks for your honest feedback. Our cards are designed to support children across a wide range of ages and developmental stages, but we recognize that very young toddlers may need more guidance to engage fully. Many families with 2–3 year olds have found success by adapting the activities to suit their child’s energy and attention levels.
Trailies sucks
I paid for the app but don't have it on my iphone which is where I need it. If I can't access/use it on my phone, I don't want it. If I try to go to the app on th App store, it wants me to pay AGAIN. Help, or give me a refund. I've emailed several times with no response.
2025年12月17日
自発的なレビュー
I feel there was false advertising
I feel there was false advertising, as when I placed the order for a deck of cards and AFTER I entered my credit card number, there was a confirmation that I would get the digital option and that the deck of cards could be added for an additional cost. I sent several emails requesting a refund but got run arounds each time. My credit card was charged $29.95 on November 20, 2025, and I have been dealing with trying to get a refund since then. They are not cooperating at all. I would recommend NOT ordering anything from this company.
2025年11月20日
自発的なレビュー
Trailies からの回答
Hi Teresa,
We’re really sorry you’ve had this experience — and we want to resolve it for you, but we can’t locate your order from a Trustpilot username alone.
We’ve already contacted you through Trustpilot and asked you to share your order details (or the email/phone used at checkout), but we haven’t received a reply yet. We’ve been trying to reach you so we can help, but without your info we can’t verify the transaction or process anything on our side.
Please reply to our Trustpilot message with either your order number or the email address used at checkout, and we’ll immediately look it up and sort this out.
Trailies からの回答
Hi Leslie,
This is so beautiful — thank you for sharing 💛
One of our favorite parts of these cards is exactly this: they support the child and the parent. Breathing together turns a tough moment into a shared calm, and it’s amazing to hear it’s helping you regulate too.
We’re really grateful you’re part of our community.
I am a Pediatric Nurse Practitioner and…
I am a Pediatric Nurse Practitioner and am grateful for Trailies and their products. Parents are extremely grateful for the tangible and effective guidance for managing their child’s big emotions.
2025年11月22日
自発的なレビュー
Trailies からの回答
Hi there,
Thank you so much for sharing this — it truly means a lot coming from a Pediatric Nurse Practitioner 💛
We’re incredibly grateful that you trust Trailies as a tool to support the families you work with. Hearing that parents find the guidance both tangible and effective is exactly why we created these resources in the first place.
Thank you for the care you provide to children and families every day — and for allowing Trailies to be part of that important work.
Bought during a late-night mom-guilt…
Bought during a late-night mom-guilt scroll… worth every penny. The “parent script” part is what I didn’t know I needed.
2025年11月9日
自発的なレビュー
Trailies からの回答
Thank you so much for your kind words! 💛 We’re so glad the parent scripts resonated with you—it’s amazing how a little guidance can make a big difference. Late-night mom-guilt scrolls sometimes lead to the best finds, right? 😉
Wishing you many calm and joyful moments with your little one!
Navigating emotional landscapes is now fun
My experience has been great because I've learnt to not only have emotions but also to navigate more challenging ones in a safer manner . Also I'm around a lot of children on various capacity and it's great to have the big feelings deck right at hand . I came form being told I wouldn't be capable or genuine emotions to being able to navigate emotions and the big feelings deck is a big part of that . The team are great at sending helpful information and responding to emails . Id recommend the big feelings deck for kids adults and anyone who works with or is around kids regularly.
2025年9月5日
自発的なレビュー
Trailies からの回答
Thank you so much for sharing your experience! 💛
We’re thrilled to hear that the Big Feelings Deck has helped you navigate emotions and support the children around you. It means a lot to us that our tools are making a positive impact in real-life moments. Your kind words about our team and resources truly make our day!
We hope the deck continues to bring calm, connection, and confidence to you and the children in your care.
Help a lot
We’ve been using it for three weeks, and I’ve yelled maybe twice. Before, it was daily.
2025年10月21日
自発的なレビュー
Trailies からの回答
That’s incredible progress, Tanya — thank you so much for sharing this! It’s amazing to hear how the tools are helping you create calmer moments at home. You’re doing such meaningful work, and we’re so proud to be part of your journey 💛
Love that it’s printable
Love that it’s printable and on my phone. We printed a set for the fridge, but I use the digital version most when we’re out. My daughter’s favorite is the “melt like ice cream” one 🍦🧘♀️.
2025年10月28日
自発的なレビュー
Trailies からの回答
Peggy, thank you so much! Love the fridge set plus on-the-go combo. “Melt like ice cream” is a favorite here too. Again , we really a
appreciate you!
Trailies からの回答
Thank you, Nakisha! That means a lot — finding the balance between calm and genuine language is exactly what we aim for. So glad to hear your kids are connecting with it too 🧡
The price is ridiculous I thought it…
The price is ridiculous I thought it was 48 for digital and cards but it was 29.99 and 48. Total rip off. I asked to cancel but they didn’t
2025年10月29日
自発的なレビュー
Trailies からの回答
Hi Cheryl,
Thank you for taking the time to share your feedback. I’m really sorry for the confusion — the digital and printed editions are two separate products, which is mentioned on our website, but I completely understand if you accidentally missed it.
We never want anyone to feel misled, and our team did reach out to clarify and offer solutions, including cancelling or upgrading your order. If you’d still like us to adjust anything, please reply to our email and we’ll make sure to take care of it right away.
We truly appreciate you sharing your thoughts and giving us the chance to make things right.
Warmly,
Has had a big impact on my child
Originally started off with the big feelings deck. My child's big emotions had been getting harder to manage and I really felt like I was failing him as a parent! Didn't want him to grow up to be an angry adult! Showed him the cards when they came. He seemed a bit interested in them. Wasn't long till we had a big emotion and I said let's try one of your new cards. Well he did. He did an amazing job of regulating his emotions. We take these cards everywhere. I got the physical deck. I am worried that now we are so reliant on them that I may have to rebuy them when we inevitably loose them (I guess with the digital version you can print them off as many times as you like)
Few weeks later I got the pdf in how to get your child to listen the first time. It's been 3 days and he has been doing much better at listening!!! 🤞Hope it sticks.
Thanks so much trailies
2025年10月28日
自発的なレビュー
Trailies からの回答
Hi Fiona,
Thank you for such a heartfelt message — it truly means a lot to us. Hearing how your little one is learning to manage those big emotions (and that you’re both seeing calmer moments) is exactly why Trailies exists. You’re doing an incredible job supporting him — and that effort clearly shows.
That’s wonderful to hear about the listening guide, too! We love that you’re already seeing progress — consistency really does work wonders over time!
The digital version is a joke
The digital version is a joke. Cards are all together on a pdf page and requires a login every time to access. Is impossible to use on the phone. I tried to get a refund, but after 3 messages to the company, I still have no refund. Bad business model and poor executed product. Should have been an app that I could use to flip through the cards, not some useless pdf.
2025年10月23日
自発的なレビュー
Trailies からの回答
Hi there,
I’m truly sorry to hear about your frustration — that’s absolutely not the experience we want anyone to have. The digital deck is meant to be quick to access and easy to print or view, so I completely understand your disappointment if it didn’t work that way for you.
I’ve checked our system, and I’ll make sure your refund request is prioritized right away. You’ll receive a confirmation shortly.
We also appreciate your feedback about usability — we’re already working on improving the mobile experience to make it simpler and more interactive in future updates.
Thank you for sharing your honest thoughts. I’m really sorry again for the inconvenience you’ve had, and we’ll make this right for you.
Super happy I purchased them
My 5 year old autistic son loves the Big Feelings cards. Its have been using them for few days and i have seen an instant change. He enjoys looking through the deck and picking out a card for the way he is feeling. We do them together and its a game for him. He calms down almost instantly when I ask him to pick a card. His school will be purchasing a deck to help him in school. I'm so glad a bought them.
2025年10月21日
自発的なレビュー
Trailies からの回答
Thank you so much, Katy — this truly means the world to us. 💛
We’re so happy to hear that your son is engaging with the Big Feelings Deck in such a joyful and positive way. Turning emotional regulation into a game is exactly what we hoped for, and knowing it’s helping him calm down so quickly is incredibly special.
It’s lovely to hear that his school is also interested in using the deck — supporting him both at home and in the classroom is such a powerful combination.
Thank you again for trusting us and sharing this experience — we’re cheering for you both every step of the way!
What is the cost of shame?
After deliberating carefully on whether to try the big feelings deck or not, I decided I'd try it. I've gone through several checkout screens that have actively tried to shame and guilt me into buying various upsells that I've aborted the checkout entirely. I've already got emails chasing me to complete the transaction. This is offensive, and it's a very hypocritical approach taken by a company that alleges it's trying to help parents avoid the shame and guilt of their children's meltdowns.
2025年10月4日
自発的なレビュー
Trailies からの回答
Hi Phil,
Thank you for taking the time to share this — I really appreciate your honesty. I’m genuinely sorry that the checkout experience came across that way. That was never our intention, and I can understand how those messages would feel frustrating or even off-putting, especially given the values behind what we do.
Our goal is always to support parents, not to pressure them. The checkout messages were designed to explain optional add-ons that some families find helpful, but we can see how the tone may have missed the mark. I’ve shared your feedback with our team so we can review and adjust that experience to ensure it aligns with the empathy and respect our brand stands for!
PDF very ineffective
PDF very ineffective - too hard to use with my children tried for 14 days as advised and have been frustratingly told twice since the 14 day period to keep trying to use the ineffective product even though the website states if unsatisfied they will refund...... I believed when I purchased the product that it would be an app easy to access and use but it it so far from the truth it's not funny.
2025年9月26日
自発的なレビュー
Trailies からの回答
Thank you for your feedback , and I’m truly sorry to hear about your frustration. We never want anyone to feel stuck with a product that isn’t working for them. If you’re still unsatisfied after giving it a try, you absolutely are eligible for a refund — we stand by that promise.
I also want to acknowledge your point about accessibility. While the PDF version is designed to be printable and flexible, we understand it’s not the right fit for everyone. That’s why we’ve since developed a web-based app to make accessing the tools much easier, based directly on feedback like yours.
Thank you again for sharing your experience — it truly helps us improve. 💛
Terrible experiences/products
The digital pack is a hard to use PDF. They did make a web based app that is slightly easier, but I also ordered some s stories that were never sent. I was sent the wrong product and had to send several emails back and forth to get the problem resolved. Customer service was nice but frustratingly ineffective. They kept asking me to recheck to see if I got it. Can’t they see I didn’t get it? Also inside the physical deck that never arrived 2 months ago and they were kind enough to send a replacement deck for the one lost in the mail, but they forgot to actually mail it something so when I inquired again they mailed it and sent tracking and now it’s stuck somewhere without adequate postage or something according to the tracking. So in short, I bought three products and each either the product of the experience has been inadequate. I do not recommend the product or the company.
Updated: customer service had been good about replying to each of my messages and the replacement shipment did get lost or stopped in shipment again. Customer service apologized and commented that this was unusual. They expressed care and did refund the purchase. Changing review to 3 stars because they did do the right thing and the newer web app helps with some of the issues of the pdf copies.
2025年7月24日
自発的なレビュー
Trailies からの回答
Thank you for sharing your feedback and for updating your review , we truly appreciate it. I’m very sorry for the frustrating experience you had. This is not the standard we aim for, and I’m grateful you gave us the chance to make things right with a refund.
I’m glad the new web app is helping, and we’re continuing to improve our products and processes based on feedback like yours. Thank you again for your patience and understanding. 💛
Didn’t click for our family
Didn’t click for our family, but the refund was quick and easy.
2025年7月23日
自発的なレビュー
Trailies からの回答
Thank you for giving the cards a try, Lucy, and for sharing your honest feedback! We understand that not every tool works for every family, but we’re glad the refund process was smooth for you. Wishing you and your family the very best as you find what works best for you all.
My kid wasn’t into it—wouldn’t do the…
My kid wasn’t into it—wouldn’t do the activities. BUT the company refunded me no problem, so A+ for service.
2025年8月5日
自発的なレビュー
Trailies からの回答
Thank you for your honest feedback, Laura! We understand not every tool clicks for every child, but we’re so glad our team could make the refund process smooth for you. Wishing you and your family all the best in finding what works for your kiddo!
The language is gentle but not cheesy
The language is gentle but not cheesy. My kids don't roll their eyes.
2025年7月8日
自発的なレビュー
Trailies からの回答
Thank you so much, Jenna! We’re so glad to hear that the cards strike the right balance for your family. It means a lot to know your kids are engaging with them without resistance — that’s exactly what we hope for. 💛
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