TranslateDay レビュー 179

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2024年5月9日

Thanks so much Alonso! You made our day :)

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2024年3月14日

Thank you, Verena! Happy that you are satisfied! 🤗

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2024年2月2日

Thanks so much, Madeleine!

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2024年1月30日

Dear Matthew,

Thanks for your review.

However, I must say that it is not accurate.

1. On Saturday 23/9, afternoon, you placed an order of 12 pages, Chinese to English, without any additional info or instructions.
2. On the morning of Sunday 24/9, after analyzing your files, we sent you an incomplete payment message, because we received payment for 12 pages, and your order had 6555 words, meaning it would be 26 pages as per our pricing and definition of a page, which is available at the moment of purchase.
3. Given that the file was quite extensive, we decided to go ahead and start translating without waiting for your payment, so we could deliver the file ASAP.
4. On Monday 25/9 afternoon, more than 30 hours after our previous email, you sent us this email:

"My court date that required these translations is in 2 hours. I am very disappointed to have not recevied these in time. I only hope that it does not seriously hurt the life of my young daughter that I do not have them with me in court today. Please cancel this order as it was not delivered."

5. 30 minutes after receiving your Email, we sent you this communication: "Thanks for your message. I’m sorry to hear that, we did not have any instructions about a requested delivery date or time. Should you have instructed us to deliver today, we would have done that.

I will contact the translator right away to see how far they have translated, and deliver that part. We will refund the pages that we have not translated so far, and charge for the work completed."

6. One hour later, we delivered the partial translation:

"Please find your partial translation attached. The parts already translated are in English, the others, we left in Chinese.

We have translated 3300 words (13 pages), so there will not be any refunds.

Please let me know if you want us to complete the translation."

This is the end of your communications. After this, we received a claim through our credit card provided, which was rejected, and now, we receive this review.

Regarding the delivery time of 24 hours, in our website we indicate:

We are capable of processing 1-3 page documents in 24-hours turnaround. We also conveniently offer expedited options.

We also state:

✅We are available from Monday – Friday regularly.

✅ If you have urgent matters or concerns during weekends please feel free to leave us a message and we will reply the soonest time we can.

⏳ The speed of the translation process largely depends on the language, volume, and complexity of the document.
For a simple 1-3 pages document, it will take up to 24 hours.


We really hope that the case ended succesfully for you and your daugther.

Thanks and best regards,

Miguel, from TranslateDay

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2024年1月27日

Thanks so much for your review, Susan! I guess you mean days and not delays, anyway 😀

Happy to be helpful!

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2024年1月12日

Thank you so much, Nathanael!

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2024年1月9日

Thanks so much, Jennifer, you made our day!!! We are so proud to be your partner and contribute to the success of UOP!

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2024年1月4日

Thanks so much, Fran! We already have a warning in place, but we will make it more prominent.

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2024年1月1日

Dear Jessenia,

Thanks for your review. However, it does not seem to be accurante at all.

On the 24th of August, 2022, 20:47 CET, you placed a 1-page order and a 2-page order with us. You uploaded 3 documents: a Birth Certificate, a Marriage Certificate and a Divorce Certificate, and paid 69 USD.

On the 25th of August, 2022, 7:58 CET, we delivered both orders, with one certificate for the first order (Marriage Certificate) and another one for the second order (Birth and Divorce Certificates).

On the 29th of December, 2023, we received an email from you, indicating this:

"Birth certificate is attached to the other certificate I need birth to be separate with the translation certificate together for USCIS"

2 hours after that Email. we delivered 2 certificates, one for the Birth Certificate, and a second one for the Divorce Certificate. To this E-mail, you answered "Best thanks!!!!!"

Now, we receive this 1-star review, mentioning a 2nd chance (no idea what this means), 4 documents (you only sent us 3 documents to traslate, almost a year and a half ago, which we delivered in less than 24 hours), and you mention that "they tottaly messed up and left out a bunch of very important uscis info!!!", but you never told us anything at all about this.

In conclusion: I really don't know what the problem is here... but this review is absolutely wrong!

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2023年12月29日

Thank you, Juan!!

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2023年11月11日

Thanks so much, Anaïs!

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2023年11月6日

Thanks, Stefano, happy to be helpful!

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2023年10月13日

Thanks so much, Tiffiny!

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2023年9月27日

Thanks so much, Lynn!

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2023年9月24日

Thanks so much, Giulia!

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2023年9月9日

Thank you, Daniel!

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2023年9月1日

Thank you, Jesús!

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2023年8月30日

Thank you, Dali!

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2023年8月28日

Thank you, Amanda, you made our day!

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2023年8月27日

Thank you for your kind review, Gina!