I purchased a flettner 3000 roof vent from this company. Excellent service, arrived the next day.
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Kit was ordered through website with no indication. It wasnât in stock took 2 week to tell us. Then when it come into stock the currier held it awaiting confirmation of our address. The correct addres... ãã£ãšèŠã
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From personal experience I found Transquip quick to resolve any issues. I ordered some LED lights which on arrival were unsuitable for the task. I sent an email and the alternative type was despatched... ãã£ãšèŠã
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Delivery didn't happen. Apparently lost in transit. Took constant chasing on our part to find this out. The only reason I give 2 stars and not 1 is because they offered a full refund and processed sam... ãã£ãšèŠã
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TransQuip are the UKâs market leading Manufacturer and distributor of Commercial Vehicle Equipment and accessories. Supporting Vehicle manufacturers, convertors and end users with a vast range of products for every commercial vehicle use and application. We know how important it is to optimise the efficiency of your operation and keep your fleet compliant, in good working order and to be a safe environment for your staff. Our mission is to provide our customers with a comprehensive range of top-quality products for next day delivery to minimize downtime and maintain their vehicles. By harnessing the strength of our buying power and extensive stockholding TransQuip are committed to supporting your LCV equipment needs and our extensive range covers: Body Fittings Toolboxes and storage Beacons and electrical Vehicle security Racking and storage systems Fire extinguishers and first aid kits Operator welfare and PPE
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Oakwood Park, BS16 3JA, Bristol, è±åœ
- 01179659965
- sales@transquipgroup.com
- transquipgroup.co.uk
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It's refreshing to deal with a company where the delivery timeframe actually means something...
Best price online for the items I needed, easy ordering and purchase, well packaged and swiftly despatched and delivered. It's refreshing to deal with a company where the delivery timeframe actually means something, it's not just simply what I 'wanted to hear' in order to entice me into purchasing from them.
Oh and the wonderful freebie, was a wholly unexpected and wonderful twist. Keep up the great work, and thank you for faultless customer service.
2025幎3æ31æ¥
TransQuip ããã®åç
Dear Simon,
Thank you so much for your incredible 5-star review! Weâre truly grateful that you took the time to share such detailed and thoughtful feedback.
Itâs so rewarding to hear that our delivery promise, pricing, and service all met your expectationsâand even more so that our little freebie surprise brought a smile! We always aim to provide not just quality products, but also a reliable and positive experience from start to finish.
Your kind words mean a lot to our team, and they motivate us to keep doing our best. Weâd love to welcome you back anytime, and please donât hesitate to reach out if thereâs anything we can help with.
Best regards,
The TransQuip Team
Customer Service is uselss
Placed an order a week ago and have been struggling to get through to anyone or get an update on the order. When I finally got through to someone on the phone, they stated my order hasn't even been dispatched yet.
They charge an extortionate amount for postage and then delay the dispatch by a week. Avoid this company, it is nothing but hassle and a waste of time. I will not be returning to a company with such incompetence.
2025幎4æ3æ¥
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TransQuip ããã®åç
Dear Mohammad,
Thank you for taking the time to share your feedback. Weâre truly sorry to hear about your experience and any frustration causedâwe understand how important timely communication and delivery are.
While we do our best to process and dispatch all orders promptly, there are occasional delays due to factors outside of our control. That said, we understand how disappointing this must have been and regret any inconvenience it may have caused.
Regarding your concerns about shipping charges and dispatch timingâwe strive to keep costs fair and transparent, and we're continuously reviewing our processes to ensure a smoother experience for all customers.
We appreciate your feedback, as it helps us identify where we can do better, and we hope you might consider giving us another chance in the future.
Best regards,
The TransQuip Team
Great service, advice and fast delivery.
Great advise via the online message service, very fast delivery. have ordered items twice in the last month with no issues.
will definitely be using again.
2025幎3æ19æ¥
TransQuip ããã®åç
Dear Simon,
Thank you so much for your fantastic review! We truly appreciate you taking the time to share your experience with us.
Itâs great to hear that you found our online advice helpful and that your orders arrived quickly and smoothly. Weâre especially grateful for your repeat businessâit means a lot to us!
We look forward to serving you again soon. And as always, donât hesitate to reach out if you need any help or support.
Best regards,
The TransQuip Team
Do what it says on the tin
2025幎3æ21æ¥
TransQuip ããã®åç
Dear Richard,
Thank you so much for the 5-star review! We really appreciate you taking the time to share your experience.
Weâre glad to hear everything worked just as expectedâthatâs exactly what we aim for!
Feel free to visit us again anytime, and donât hesitate to reach out if you need anything.
Best regards,
The TransQuip Team
A good quality Item and reasonable price
2025幎3æ17æ¥
TransQuip ããã®åç
Dear Chris,
Weâre so glad you took a moment to leave us such a great reviewâthank you!
Itâs wonderful to hear that you were pleased with the quality of the item and found it to be reasonably priced. Thatâs exactly what we aim to deliver.
Weâd love to have you visit us again soon, and please feel free to reach out if you need any assistance.
Best regards,
The TransQuip Team
Order took 3 weeks longer than stated.
Order took 3 weeks longer than stated.
Customer service was hopeless as they didnât bother replying to my email questions about where my order was. In the end I had to ring up, only to be promised that it would arrive later the following week. It didnât.
2025幎3æ13æ¥
TransQuip ããã®åç
Dear Kevin,
Thank you for taking the time to leave a review. We're very sorry to hear about the delay with your order and the lack of communication you experiencedâitâs certainly not the level of service we aim to provide.
We truly value your feedback. We completely understand your frustration and sincerely apologise for the inconvenience and the time you spent chasing up your order.
Your experience has been shared with our team, and we are actively working on improving both our response times and order tracking processes to ensure this doesnât happen again in the future.
We hope to have the chance to provide you with a much better experience in the future.
Best regards,
The TransQuip Team
Wouldn't use again- very difficultâŠ
Wouldn't use again- very difficult company to deal with.
We tried to place our order online, 2 of us tried on different phones & neither would continue through checkout.
I called the next day & got a lady whose English was so bad I slowly had to spell every part of name & address
I put it in writing to sales via email & was promptly called back by a chap who spoke English. A week later & my order hadn't turned up, I tried calling & no answer so emailed, no response, a few more days later I emailed again & did a website message, someone then called & they didn't have my postcode (even though I had already supplied my full address on first email). Package eventually arrived but I'm sorry I wouldn't use again, very painful.
2025幎3æ12æ¥
TransQuip ããã®åç
Dear Charlotte,
Thank you for taking the time to share your feedback. We're very sorry to hear about your frustrating experience, and we truly appreciate you bringing these issues to our attention.
We sincerely apologise for the difficulties you encountered while trying to place your order and for the delays in communication. We understand how important a smooth and reliable service is, and weâre sorry we fell short in this instance.
Please note that the issue with our website checkout has now been fixed, and itâs working properly again. Weâre also reviewing our communication process internally to ensure a more seamless experience for all our customers moving forward.
We value all feedbackâpositive or negativeâas it helps us grow and improve. While we regret that your experience didnât meet expectations, we hope to have the opportunity to provide you with better service in the future.
Best regards,
The TransQuip Team
Prompt to deal with any order problems
From personal experience I found Transquip quick to resolve any issues. I ordered some LED lights which on arrival were unsuitable for the task. I sent an email and the alternative type was despatched the next day, the courier who delivered them also picked up the incorrect lights at the same time.
2025幎3æ10æ¥
TransQuip ããã®åç
Dear John,
Thank you so much for your review and for sharing your positive experience with us!
Weâre really pleased to hear that our team was able to resolve the issue quickly and that the exchange process went smoothly. Your satisfaction is very important to us, and it's great to know everything was sorted perfectly.
We truly appreciate you taking the time to leave this feedback, and weâd be happy to help you again anytime. Donât hesitate to reach out if you need anything in the future!
Best regards,
The TransQuip Team
TransQuip ããã®åç
Dear Paul,
Thank you so much for your great review! We truly appreciate you taking the time to share your experience with us.
Weâre delighted to hear that youâre happy with both the product and the service you received.
We look forward to serving you again in the futureâplease donât hesitate to reach out if you need any assistance!
Best regards,
The TransQuip Team
Great product delivered very swiftly
Great product delivered very swiftly. It is already fitted and working!
2025幎2æ19æ¥
TransQuip ããã®åç
Dear Adam,
Thank you so much for your review! We really appreciate you taking the time to share your feedback with us.
We're thrilled to hear that your order arrived quickly and that the product is already fitted and working well. Itâs always great to know our customers are satisfied!
Weâd be happy to serve you again in the futureâplease donât hesitate to reach out if you need any help.
Best regards,
The TransQuip Team
TransQuip ããã®åç
Dear Dave,
Thank you so much for your fantastic review and 5-star rating! We truly appreciate you taking the time to share your experience.
We're so glad to hear you were happy with our service and prompt deliveryâit means a lot to us.
We hope to see you back on our website again soon, and please donât hesitate to reach out if you need any help!
Best regards,
The TransQuip Team
TransQuip ããã®åç
Dear Andrew,
Thank you so much for your 5-star review! We really appreciate you taking the time to share your experience with us.
We're thrilled to hear that you found the ordering process easy, the delivery fast, and the product to your satisfaction.
Weâd love to welcome you back to our website anytimeâand donât hesitate to reach out to us if you need any help!
Best regards,
The TransQuip Team
Slow service and misleading photographs
Ordered a item from them, took longer than expected to be delivered after numerous phone calls chasing it up. Advised it had been posted, next day advised they hadn't recieved it from their suppliers and would chase it up.
Item eventually arrived and was different to what was advertised despite being 'custom made'. After questioning it was informed the photos on the website are for "illustrative purposes only". It does not say this on the website so heavily misleading.
2025幎1æ15æ¥
TransQuip ããã®åç
Dear Barrie,
Thank you for sharing your feedback, and we sincerely apologise for the disappointing experience youâve had. We greatly value all customer reviews, as they help us identify areas where we need to improve.
We are truly sorry for the delays with your order and for the confusion caused by the photographs on our website. We understand how frustrating it must have been to receive an item that didnât meet your expectations. Clear communication about product timelines and website imagery is essential, and we will take immediate steps to address these issues.
Your experience is not what we aim to provide, and we deeply apologise for any inconvenience this situation has caused. Please know that we are reviewing our processes and website content to ensure this doesnât happen again in the future.
If there is anything further we can do to make this right for you, please donât hesitate to reach out to us. We genuinely hope to have the opportunity to restore your trust.
Best regards,
The TransQuip Team
TransQuip ããã®åç
Dear Jason,
Thank you so much for your 5-star review! We truly appreciate you taking the time to share your experience with us.
Weâre thrilled to hear that you were happy with our service and your package arrived on time without any issues. Your satisfaction is our top priority, and it means a lot to us to know we met your expectations.
We look forward to serving you again in the future. If thereâs anything we can assist you with, please donât hesitate to reach out.
Best regards,
The TransQuip Team
Excellent Service
Couldn't order via website so called. Helpful assistant dealt with my order which arrived 3 days later.
Very competitive pricing and great service.
2024幎12æ6æ¥
TransQuip ããã®åç
Dear Michael,
Thank you so much for your kind review! Your feedback is incredibly important to us, as it helps us understand what weâre doing well and where we can continue to improve.
Weâre delighted to hear that you found our service helpful and efficient, and weâre glad you were happy with the pricing. It was our pleasure to assist you with your order, and weâre sorry to hear about the issue you encountered with the website. Weâre currently addressing this issue and are working hard to ensure a smoother experience for you next time.
We would be happy to serve you again in the future, so please donât hesitate to reach out for anything you need. Thank you again for your review!
Best regards,
The TransQuip Team
I paid a month ago
I paid a month ago . Kept chasing got it today. Haven't checked it yet
2024幎12æ9æ¥
TransQuip ããã®åç
Dear David,
We sincerely apologise for the delay you experienced and for any inconvenience this may have caused you. Your satisfaction is our top priority, and we are sorry to hear that our service fell short of your expectations in this instance.
Thank you for taking the time to share your feedback. We truly appreciate hearing from you, as it helps us identify areas where we can improve.
We assure you that we are reviewing this matter to ensure that such delays do not occur in the future. If there is anything further we can do to address your concerns, or if you need assistance with the item you just received, please don't hesitate to reach out to us.
Thank you again for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Kind regards,
The TransQuip Team
The quality of the
The quality of the box is excellent. The box is great value for money.
2024幎11æ28æ¥
TransQuip ããã®åç
Dear Glynn,
Thank you so much for your wonderful review and 5-star rating! We truly appreciate you taking the time to share your experience with us.
Your feedback means a lot to us, and weâre thrilled to hear that youâre happy with the quality of our product and found it to be a great value for money.
We look forward to welcoming you back in the future and would be delighted to serve you again. Please donât hesitate to reach out if thereâs anything else we can help you with!
Best regards,
The TransQuip Team
TransQuip ããã®åç
Dear Bob,
Thank you so much for your wonderful review! Weâre glad to hear that youâre happy with our service. Your 5-star rating truly means a lot to us and inspires our team to continue delivering the best.
We appreciate your support and look forward to serving you again soon. If thereâs anything else we can help with, donât hesitate to reach out.
Kind regards,
The TransQuip Team
TransQuip ããã®åç
Dear Kevin,
Thank you for your wonderful 5-star review! Weâre so glad to hear you found our service fast and efficient. Your review means a lot to us and motivates our team to keep up the great work.
We appreciate your support and look forward to serving you again in the future!
Kind regards,
The TransQuip Team
TransQuip ããã®åç
Dear Alan,
Thank you so much for your 5-star review! Weâre thrilled to hear you enjoyed our service. Your support means a lot to us and motivates us to keep improving and delivering the best possible experience for our customers.
We appreciate your trust in us and look forward to serving you again soon!
Best regards,
The TransQuip Team
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