I purchased a flettner 3000 roof vent from this company. Excellent service, arrived the next day.
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Kit was ordered through website with no indication. It wasnât in stock took 2 week to tell us. Then when it come into stock the currier held it awaiting confirmation of our address. The correct addres... ãã£ãšèŠã
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From personal experience I found Transquip quick to resolve any issues. I ordered some LED lights which on arrival were unsuitable for the task. I sent an email and the alternative type was despatched... ãã£ãšèŠã
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Delivery didn't happen. Apparently lost in transit. Took constant chasing on our part to find this out. The only reason I give 2 stars and not 1 is because they offered a full refund and processed sam... ãã£ãšèŠã
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TransQuip are the UKâs market leading Manufacturer and distributor of Commercial Vehicle Equipment and accessories. Supporting Vehicle manufacturers, convertors and end users with a vast range of products for every commercial vehicle use and application. We know how important it is to optimise the efficiency of your operation and keep your fleet compliant, in good working order and to be a safe environment for your staff. Our mission is to provide our customers with a comprehensive range of top-quality products for next day delivery to minimize downtime and maintain their vehicles. By harnessing the strength of our buying power and extensive stockholding TransQuip are committed to supporting your LCV equipment needs and our extensive range covers: Body Fittings Toolboxes and storage Beacons and electrical Vehicle security Racking and storage systems Fire extinguishers and first aid kits Operator welfare and PPE
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Oakwood Park, BS16 3JA, Bristol, è±åœ
- 01179659965
- sales@transquipgroup.com
- transquipgroup.co.uk
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Called and called regarding an orderâŠ
Called and called regarding an order still no call back seven working days later and do not know whatâs happening with the order
£2200 + worth at weâll
2025幎6æ26æ¥
TransQuip ããã®åç
Dear Mark,
Thank you for bringing this to our attention, and weâre very sorry to hear about the delay and lack of communication regarding your order.
We completely understand your frustration and sincerely apologise for the inconvenience and lack of updates.
We appreciate you taking the time to speak with our team, and weâre currently working to ensure everything is resolved as quickly as possible.
Thank you again for your patience, and we hope to have the opportunity to restore your confidence in our service.
Best regards,
The TransQuip Team
TransQuip ããã®åç
Dear Steve,
Thank you for your 5-star review! We truly appreciate you taking the time to share your experience with us.
Weâre delighted to hear that you were happy with our service. Itâs exactly what we aim to deliver. If thereâs anything you need in the future, weâre always here to help.
Weâd love to welcome you back again soon!
Best regards,
The TransQuip Team
Was easy to deal with and a very quickâŠ
Was easy to deal with and a very quick delivery
2025幎6æ17æ¥
TransQuip ããã®åç
Dear Christopher,
Thank you for your review! We really appreciate you taking the time to share your experience.
Weâre thrilled to hear that ordering was straightforward and that your delivery arrived quickly. This is exactly what we strive for. If you ever need anything else, weâd be happy to help.
Looking forward to serving you again in the future!
Best regards,
The TransQuip Team
TransQuip ããã®åç
Dear Customer,
Thank you for your feedback, and weâre truly sorry to hear that you received the incorrect parts. We understand how frustrating this can be and apologise for the inconvenience caused.
We appreciate you getting in touch, and we're actively working to resolve this for you. Your satisfaction is very important to us, and we're committed to putting things right as quickly as possible.
Thank you again for bringing this to our attention and we hope to resolve it to your satisfaction.
Best regards,
The TransQuip Team
The sales team demonstrated anâŠ
The sales team demonstrated an exceptional level of proficiency in conveying information in a clear and comprehensible manner, which was instrumental in facilitating a positive and efficient interaction. Their dedication to client service was truly commendable as they exhibited remarkable helpfulness and professionalism throughout the process. Their promptness and diligence were particularly noteworthy, as they managed to ensure that the delivery of the required part was executed with remarkable speed and punctuality, thereby significantly contributing to the overall satisfaction with the service provided.
2025幎5æ29æ¥
TransQuip ããã®åç
Dear Customer,
Thank you so much for your outstanding review! We truly appreciate you taking the time to share such thoughtful and detailed feedback.
We're delighted to hear that our sales team provided you with clear communication and prompt service throughout your experience. It's always our goal to make the process as smooth and efficient as possible, and your kind words mean a lot to our entire team.
Weâre so pleased to know that everything met your expectations, and weâd be happy to assist you again anytime.
Best regards,
The TransQuip Team
Don't believe the site
Website order system quoted free postage to my postcode, then I was charged £10.50 + VAT for it. Just to add insult to injury, they sent me a promo email less than an hour later boasting one of their features to be "Free delivery". However, despite charging me for "GB mainland â next working day" postage, some 5 days later, there was still no sign of it having been posted. I tried to query the situation but when I selected the sales dept, I got a long wait and then no reply. OTOH getting through to anyone else resulted in being told I needed to speak to the sales dept - but... after a long wait... they can't get through to them. After a couple of days trying, I did speak to someone in the Sales dept who knew nothing but said they'd try to find out and that someone would call me back. There was no call back but the next day, a dispatch notice was issued.
The person on the phone had said that there isn't free delivery but their website still, today, has a block displaying "FREE DELIVERY" prominently in the header.
The products arrived about a week after ordering, they were OK. The service is lame though and I wouldn't really trust them.
2025幎5æ29æ¥
TransQuip ããã®åç
Dear Graham,
Thank you for taking the time to share your feedback. Weâre very sorry to hear about your experience, and we truly regret the frustration caused by the confusion around delivery charges and delays in communication.
Weâd like to clarify that our free delivery promotion applies only to specific products. That said, we understand how the messaging on our website could have been misleading, and weâre currently working to make this clearer to avoid similar confusion in the future.
We also appreciate you highlighting the difficulty in reaching the right department. You're absolutely right that our phone routing can be confusing, and weâre already reviewing improvements to make the process more reliable.
We're glad to hear your items arrived in good condition, though we regret that the service leading up to delivery didnât meet expectations. Your feedback is valuable to us, and weâre committed to making the necessary changes to provide a smoother experience going forward.
If thereâs anything further we can do, please donât hesitate to get in touch.
Best regards,
The TransQuip Team
Shocking customer service
Shocking customer service. Phones numerous times and got no where. Waited weeks for my delivery. Will not use again
2025幎5æ30æ¥
TransQuip ããã®åç
Dear Ronnie,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. We understand how frustrating it must have been to face delays and difficulty reaching us, this is not the level of service we aim to provide.
Please know that your review is important to us and has been shared with our team so we can address any gaps in our communication and delivery processes. Weâre continuously working to improve, and your input helps us move in the right direction.
We regret that we didnât meet your expectations this time and appreciate you bringing this to our attention.
Best regards,
The TransQuip Team
Arrived on time it was well packagedâŠ
Arrived on time it was well packaged and I was informed when it was arriving
2025幎5æ30æ¥
TransQuip ããã®åç
Dear Dave,
Thank you so much for your 5-star review! We truly appreciate you taking the time to share your feedback with us.
We're pleased to hear that your order arrived on time, was well packaged, and that you were kept informed throughout the delivery process. Itâs great to know everything went smoothly!
Weâd be happy to serve you again in the futureâfeel free to reach out if you need anything.
Best regards,
The TransQuip Team
Great price and fast delivery willâŠ
Great price and fast delivery will definitely be using them again and recommending to others
2025幎5æ14æ¥
TransQuip ããã®åç
Dear James,
Thank you so much for your 5-star review! We truly appreciate you taking the time to share your experience with us.
We're thrilled to hear that you were happy with the price and delivery speed. It means a lot to us that you'd recommend TransQuip to others, and weâd be more than happy to welcome you back anytime.
If there's anything you need in the future, just let us know. weâre here to help.
Best regards,
The TransQuip Team
TransQuip ããã®åç
Dear Mick,
Thank you for your 5-star review! We truly appreciate you taking the time to share your experience with us. We're delighted to hear that you found the ordering process easy.
If you need any assistance in the future while browsing our website, please don't hesitate to reach out. We're always here to help and look forward to serving you again.
Best regards,
The TransQuip Team
This took over 2 months 4 differentâŠ
This took over 2 months 4 different people before anyone would assist in obtaining parts
2025幎5æ8æ¥
TransQuip ããã®åç
Dear Chris,
Thank you for taking the time to share your experience. Weâre truly sorry to hear that your order took so long to be resolved and that it required multiple follow-ups before receiving proper assistance.
This is certainly not the level of service we aim to provide, and we understand how frustrating and disappointing this must have been. Your feedback is important to us, and weâre reviewing this to ensure we improve our communication and response times moving forward.
We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention. If thereâs anything further we can do to make things right, please donât hesitate to get in touch.
Best regards,
The TransQuip Team
Really great product at a good priceâŠ
Really great product at a good price and arrived next day delivery, good experience
2025幎4æ29æ¥
TransQuip ããã®åç
Dear Christopher,
Thank you for your 5-star review! Weâre delighted to hear that you had a great experience with us, from the quality and pricing of the product to the next-day delivery.
Your feedback means a lot to our team, and weâre so pleased we could meet your expectations. Weâd be happy to serve you again in the future, feel free to reach out if you need any assistance along the way.
Best regards,
The TransQuip Team
TransQuip ããã®åç
Dear Kevin,
Thank you so much for your 5-star review!
Weâre delighted to hear you were pleased with our service. Your feedback means a lot to us, and we look forward to assisting you again in the future.
Best regards,
The TransQuip Team
Could improve
Took 3 phone calls to find out why my order had not been shipped. Turned out that 6 of 10 items were not in stock.
Then 4 Sprung Loaded Shoring Bars 1.3-1.7m did then turn up next day. But they were also not as described, they were only sprung up to about 1.62m
2025幎4æ29æ¥
TransQuip ããã®åç
Dear Richard,
Thank you for taking the time to share your feedback with usâwe really appreciate it.
Weâre sorry to hear that your experience wasnât as smooth as it should have been, and we completely understand the frustration caused by the stock and product description issues. This is certainly not the level of service we aim to provide, and weâll be reviewing both our communication and product details to ensure more accurate and timely updates in the future.
We also take your comments about the shoring bars seriously and will double-check the specifications listed on the website to avoid any further confusion.
Thanks again for your honest and constructive feedbackâit helps us improve, and we hope to have the opportunity to serve you better next time.
Best regards,
The TransQuip Team
Stress free experience, thank you!
Comprehensive selection online and easy to use system for ordering and payment. Good prices and delivery communication made this a stress free experience. Many thanks!
2025幎4æ28æ¥
TransQuip ããã®åç
Dear Sean,
Thank you so much for your kind 5-star review! We're really pleased to hear that you found the ordering process smooth and stress-free, and that our pricing and delivery communication met your expectations.
We truly appreciate you taking the time to share your experienceâit means a lot to us. If thereâs anything you need in the future, donât hesitate to get in touch. Weâd be happy to help again!
Best regards,
The TransQuip Team
TransQuip ããã®åç
Dear Andrew,
Thank you so much for your review! We really appreciate you taking the time to share your feedback.
We're glad to hear you were happy with the fast delivery, competitive pricing, and found our website easy to useâthatâs exactly what we aim for!
If thereâs anything else we can help with, please donât hesitate to reach out. Weâd love to serve you again in the future!
Best regards,
The TransQuip Team
Cheap and easy to order
Cheap and easy to order. Just the right size for what I was looking for
2025幎4æ22æ¥
TransQuip ããã®åç
Dear Andrew,
Thank you for your fantastic 5-star review! Weâre so pleased to hear that you found the product just the right size and that the ordering process was simple and affordable.
Your feedback means a lot to us, and weâre glad we could meet your expectations. If thereâs anything else you need, weâre always here to help!
Best regards,
The TransQuip Team
Perfect replacement for my transitâŠ
Perfect replacement for my transit tipper, arrived within a few days and well packaged. Would definitely recommend.
2025幎4æ22æ¥
TransQuip ããã®åç
Dear Darren,
Thank you so much for taking the time to leave us a 5-star review! Weâre thrilled to hear that the part was a perfect replacement for your vehicle and that it arrived quickly and well packaged.
Your recommendation means a lot to us, and weâre so pleased we could meet your expectations. Weâd love to welcome you back anytime, and please donât hesitate to reach out if thereâs anything we can help with.
Best regards,
The TransQuip Team
TransQuip ããã®åç
Dear Robert,
Thank you so much for taking the time to leave us a 5-star reviewâwe truly appreciate your feedback!
We're glad to hear you found our pricing fair, delivery costs reasonable, and that your order arrived on time. Your kind words mean a lot to us, and weâre pleased to know you had a smooth experience.
If thereâs anything we can help with in the future, please donât hesitate to reach out. Weâd love to serve you again!
Best regards,
The TransQuip Team
TransQuip ããã®åç
Dear Kim,
Thank you so much for your continued support and for leaving us a 5-star review! We truly appreciate you taking the time to share your experience.
Itâs great to hear that everything arrived as described and that youâre pleased with the quality once again. Weâre always happy to see a returning customer, and it means a lot to us that you continue to choose TransQuip.
As always, if thereâs anything you need, just let us knowâweâre here to help and look forward to serving you again soon!
Best regards,
The TransQuip Team
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