TransUnion UK レビュー 507

The company were very helpful, understanding, supportive and reassuring.

I'm deeply disatisfied with the response to my query which didn't need to turn into a complaint. Indeed, it wouldn't have if Transunion had taken the time and effort to deal with this in a timely rather than a snail's pace.
Your "resolution" is based on false premises

1) When i initially made contact weeks ago via the resolver platform it was to ask you to contact capital one. No response was given for over 2 weeks until I made a complaint
2) It is no wonder capital one have possibly solved the problem in the mean time as you took so long to respond and didn't contact them when I asked you to
3) I followed this up to ask you to challenge capital one and as before you were so slow in your response that they may have resolved it no thanks to you
4) You should make it clear that using a vpn will cause the application for a statutory credit report to fail
5) It is actually ridiculous that is the case as a vpn is a standard piece of software used to help prevent companies such as yours from spamming me with advertising etc
6) I will not under any circumstances be providing a driving licence or passport as identification as this is not compulsory and I am not required to own them or show them to any one except for the purposes of driving or for travelling abroad
7) I will not be proving any documentation by email attachment to ask me to do is ridiculous. That is not at all secure
8) Any forms of identification provided will only be sent in the post
9) I will be leaving a very negative review on trust pilot
Do not attempt to get it taken down
10) I will be contacting my solicitors with a view to potential legal action
11) I will be escalating the 2 complaints to the ombudsman as they were made separately
12) I will be contacting the ICO
13) I will not be making or accepting any phone calls over this as I have a vocal disability called muscle tension dysphonia
14) You have been advised of this once (see above) so any requests to do so will be considered harassment
15) Any such requests will result in legal action

Is this actually a company? Absolutely ridiculous in trying to access information, impossible to challenge data and I question if they are actually handling data correctly and legally.

Absolutely terrible, made a complaint… they took many days to respond and when they did eventually respond they gave a robotic response and they did not address any of my issues . Pointless waste of time!

Transunion have incorrectly tagged a CCJ to my file. This CCJ was issued to a completely different individual but Transunion have put this against my record - This is now negatively impacting my life and my personal family because of their mistake.

They do not understand the consequences of such an error and the impact this has on people’s lives! I have been told to raise a complaint and wait up to a further 28days for a response. All whilst my credit score has been tarnished.

Negligence and a lack of due diligence from this company has caused this error. A simple look into the CCJ and you can see this has a completely different individuals name. Very poor from them and no offer of support when getting through via telephone.

The other 2 credit agencies experian and equifax - have correctly not reported this against my file as this has NOTHING TO DO WITH ME !

Totally incompetent. Stored incorrect information and failed to rectify it in compliance of Data Protection. Complaint pending to Financial Ombudsman. Documentary Proof sent to them and failed to protect my imformation

Dayshree was extremely helpfull and assisted me in solving my problem

Extremely dissapointed with them. I somehow failed an identity check to buy something through shop. I asked them for help with it and they have repeadely failed to answer that question while sending me my credit report. Not once have they given me any useful advice on how to get passed the issue.

Keep it civil and friendly

For a few months now my Statutory Report is incorrect missing major information. Everything is is gone, from electoral roll to cards and loans. I have contacted TransUnion multiple times and just get a auto response with links to download the report and check again.

Fast e-mail feedback, good communication and service

This Company Should be shut down. I am sick and tired of these useless Credit Berau Agency. With Equifax my Credit Score is Good. With these Clowns is poor. They must be banned from treading, and Banks must not be allowed to use TransUnion. A total Shamble

I contacted TransUnion to update my name after a legal name change with supporting evidence, and despite clearly notifying them, they continued addressing me by my old name. This shows a real lack of respect and sensitivity when handling something so personal.

If your company doesn’t process name changes directly, that’s fine but say that clearly on your website rather than sending people round in circles for a generic reply.

Your customer service team needs far better training in professionalism, respect, and empathy. Something as simple as addressing someone correctly should not be too much to ask.

Fast e-mail feedback, good communication and service

Wrong information and no responsibility, no accountability. The customer service agent said she will send a follow-up email, and nothing in my inbox. Inefficient and the analysis is inefficient and wrong.

Useless, they can't see my mortgage, credit cards or loans, all with different providers.

The customer service at TransUnion was first class, in particular Dineo, who helped me on multiple queries about my credit report.

Like many reviewers have said, the customer service is awful. I requested a notice of correction and they seemed not to get my point, kept replying with robotic responses, and passing me around. Promised to do something then don't. Always a different member of staff replying to my queries, who don't seem to know what they are doing. Lloyds Bank also, kept passing me to Transunion who then passed me back to the Bank. Awful, the worst credit agency of the big three. I have raised a formal complaint with both of them but I am pessimistic about this.

Cannot believe that they refuse to explain why our credit limit has been reduced when we have NEVER owed anyone any money at all in 70 years apart from a mortgage which was cleared 25 years ago.

Unfair, I paid it in full and it damaged my credit file for 6 years.
Unfair, unjust....

Advice: if anyone pays his ticket in full, you should not punch them for 6 years.