Brilliant but only if finance companies actually pay attention to CIFAS & credit file notes. As yet I've not seen a decrease in unauthorised searches against my file with these things in place.
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I went into an EE store for a phone and they declined my application, based on my rating with yourselves. I then phoned your company to find out reason for this only to be told that I would need to... ãã£ãšèŠã
Well, after getting past the call centre to have them request a callback from the complaints team it was a pleasure to receive that call from someone that knew and understood the problem I was faced w... ãã£ãšèŠã
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Easy to create an account. Excellent service and data for a free trial. I can't imagine how good it can be while paying. It even reminded me to get information downloaded. If I ever need this... ãã£ãšèŠã
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Equifax ã«ã€ããŠ
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Our Equifax Credit Report & Score has been built to be more usable, accessible and accurate than ever, featuring a credit score which is out of 1000 points. Our enhanced Equifax Credit Report also includes a range of Identity Protection Features as well as access to our highly experienced call centre Support Team.
Having access to your credit report will show you areas in your financial life that can affect your credit score. We explain how the Equifax Credit Report & Score works and how you can use it to help manage your financial information.
*Your first 30 days are free then itâs £14.95 per month. You can cancel at any time.
If you would like to discuss a query, raise a data dispute or make a complaint, you can do so by visiting our Online Help. This facility is free to use and you do not need to be an Equifax customer. Online Help also has lots of FAQ's which may answer your questions.
Contact
Visit Online Help for information.
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dont trust these peaple
2026幎5æ11æ¥
I went into an EE store for a phone andâŠ
I went into an EE store for a phone and they declined my application, based on my rating with yourselves.
I then phoned your company to find out reason for this only to be told that I would need to register online and set up an account. I followed suit and found my score to be 100 so why was I declined? A total shambles. I started to panic thinking that someone was impersonating me or had stolen my ID.
Went elsewhere and got a phone without any hassle after the store carried their own checks with a different agency.
2026幎5æ8æ¥
i wish i could give no stars
i wish i could give no stars, Equifax do nothing but kook after there £14.99 a month from the public and the hundreds of dollars and pounds they charge companies, what happen if you complain about a company to Equifax, i tell you what happens they do nothing but write to the company concerned the company that is paying Equifax hundreds maybe thousands of pound dollars and what ever other currency and if the company say it ok its right then that Equifax washing there hands there is no independent body doing the looking this is self regulating ad it needs to stop. we need to get 100,000 signatures and get this debated, the power companies like Experian have over our lives since the rise of digital needs independence paid for from the billions made by these companies
2026幎5æ8æ¥
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Trustpilot ã§ã¯ãæ¬ç©ã®äººéã«ããã³ã³ãã³ãã«éãã眮ããŠããŸãããã ãããã®äŒæ¥ã¯è¿ä¿¡åçš¿ã®äœæã«åœ¹ç«ã€ AI æ¯æŽããŒã«ã«ãã¢ã¯ã»ã¹ããããšãã§ããŸãã
Equifax ããã®åç
Hi Brian,
Thank you for taking the time to leave us feedback, this is an important way for us to help understand how we can improve our service.
It may be helpful to make you aware that Equifax does not charge you for access to your statutory credit report information, this is completely free of charge and you can access it online within minutes, or have it delivered to you in the post. We do offer some subscription products, but even these are available with a free 30 day trial period, so that you may use the time to decide whether you feel the features represent value for money.
If we can help clarify anything about our services, we'd be delighted if you gave us a call so that we could discuss with you. Please be sure to explain your issue as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Detailed, useful but not always user friendly
The Equifax site is good for checking address history and personal information on file.
It also lists your credit agreements but there isn't an easy way to gauge things like average age of accounts (AAoA).
For a paid service I think it should include this sort of functionality especially as AAoA is linked to score.
The other issue is that it sends an email every time you log on AND sends you message in your Equifax inbox.
There is no way to delete the messages in Equifax's inbox, there should be a delete or archive option in my opinion as a lot of the messages can be identical just add clutter
Also when signing in, it's not immediately clear what changes there have been in your credit report without having to look into it. An email (and message) is sent when there has been changes but it's not easy to work out exactly what changes these are.
Since signing up I increased my score from 610 to 769 and after 5 months its usefulness has plateaued.
As a paid service, it's good for seeing immediate updates to your score, credit agreements and receiving notifications about searches.
But the inbox becomes very large quickly so can't really browse through it.
And the user interface could benefit from being more interactive and informative - the data is there but requires interpretation and calculation
2025幎12æ23æ¥
Equifax ããã®åç
Hi there,
I'd like to thank you for the feedback you provided in relation to our App.
We strive to meet all customer needs and expectations, and feedback on our systems is always appreciated as it allows us to continue to grow and improve our service for our customers.
If thereâs anything in particular youâd like to raise with us, weâll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Somewhat disappointing as so difficultâŠ
Somewhat disappointing as so difficult to find way around it. Waste of money
2026幎5æ8æ¥
Equifax ããã®åç
Hi Linda,
Thanks for taking the time to leave a review.
If thereâs anything in particular youâd like to raise with us, weâll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Clueless
So last time i contacted this firm 3/4/26 they told me they needed more time to see what had gone wrong with my application....OVER A MONTH AGO ! So a week ago I emailed them & still got no response.totally given up with them.
2026幎5æ8æ¥
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Equifax ããã®åç
Hi there,
Thanks for taking the time to leave your feedback.
Iâm sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if thereâs anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Unbelievably frustrating to deal with
Equifax has been unbelievably frustrating to deal with. Every simple request seems to get handled incorrectly, and I constantly have to chase them to fix mistakes that should never have happened in the first place.
Whatâs worse is that they repeatedly close cases before the issue is actually resolved â sometimes before I even have a chance to reply. Iâve had to contact them multiple times to correct inaccurate information, only for them to add even more incorrect details afterward.
The whole process feels disorganized, careless, and exhausting. A company handling sensitive personal and financial information should have far better standards for accuracy and customer support.
2026幎5æ8æ¥
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Equifax ããã®åç
Hi there,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Brilliant but only if finance companiesâŠ
Brilliant but only if finance companies actually pay attention to CIFAS & credit file notes. As yet I've not seen a decrease in unauthorised searches against my file with these things in place.
2026幎4æ30æ¥
Equifax ããã®åç
Hi Jenna,
Thanks for taking the time to leave your feedback.
Iâm sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if thereâs anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
brilliant platform
brilliant platform, helped me get my fianace in order to get a mortgage
2025幎6æ17æ¥
Equifax ããã®åç
Hi Shaun,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Wrong
Itâs not like Experian too many mistake and missing details lead to give bad credit score
2026幎4æ28æ¥
Equifax ããã®åç
Hi Hatem,
Thanks for taking the time to leave us a review.
It looks like you believe some of the information on your report to be incorrect. This information is supplied to us by your provider and we can help you correct the information by using the data dispute process.
We're keen to assist you so please feel free to get in touch using Online Help. Trust Pilot comments are not linked to Equifax systems so please be sure to explain your issue in full when you get in touch.
Kind regards,
The Equifax Team
Did NOT show past vehicle finance agreements
Good service but did not show past Vehicle finance agreements.
2026幎5æ6æ¥
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Equifax ããã®åç
Hi There,
Thanks for taking the time to leave us a review, we appreciate it.
While Equifax aims to provide a complete view of car finance data, it is important to understand that the information displayed in the app is entirely dependent on the data reported to us by third party lenders. Some lenders do not share motor finance information with us.
If you do not see a specific motor finance agreement, it is likely because:
The associated lender does not participate in data sharing with Equifax.
Equifax displays the data that has been provided to us.
If you have any questions or wish to discuss this further, feel free to reach out via our Online Help page.
Kind regards
The Equifax Team
Couldnât find the information that IâŠ
Couldnât find the information that I wanted regarding car finance
2026幎4æ28æ¥
Equifax ããã®åç
Hi there,
Thanks for taking the time to leave a review.
If your finance agreement is not showing in the app, it is likely because it falls outside the specific criteria for the FCA Redress Scheme.
Here are the main reasons an agreement might not appear:
It falls outside the eligible date range: The app only displays motor finance agreements taken out between 6 April 2007 and 1 November 2024.
Loans before 6 April 2007: These are not included because the Financial Ombudsman Service did not yet have responsibility for consumer credit complaints at that time.
Loans after 1 November 2024: If you have a newer loan, you can still view it by clicking "Get my Report" within the app, but it will not appear in the specific redress scheme section.
It is for a different vehicle type: The scheme currently covers cars, vans, campervans, and motorbikes. If your finance agreement relates to a different type of vehicle, it may not be displayed
We'd love to help explain this in greater detail so please feel free to contact us using Online Help.
Kind regards,
The Equifax Team
Equifaxhas delivered everything I need
I have made limited use of Equifax so far but it has delivered everything I need.
2026幎4æ25æ¥
Equifax ããã®åç
Hi David,
Thank you for taking the time to leave your feedback.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
I'mreally nice
GNI PRINCIPLES ON FREEDOM OF
EXPRESSION AND PRIVACY
Contents
1. Preamble
2. Freedom of Expression
3. Privacy
4. Responsible Company Decision Making
5. Multi-Stakeholder Collaboration
6. Governance, Accountability & Transparency
Annex A: Definitions
Annex B: Endnotes
1. Preamble
These Global Principles on Freedom of Expression and Privacy (âthe Principlesâ)
have been developed by companies, investors, civil society organizations and
academics (collectively âthe participantsâ) who aim to protect and advance
freedom of expression and privacy in the Information and Communications
Technology (ICT) industry globally.1
These Principles are based on internationally recognized laws and standards for
human rights, including the Universal Declaration of Human Rights (âUDHRâ), the
International Covenant on Civil and Political Rights (âICCPRâ) and the
International Covenant on Economic, Social and Cultural Rights (âICESCRâ).2, 3
The
application of these Principles is informed by the UN Guiding Principles on
Business and Human Rights (âUN Guiding Principlesâ), the âProtect, Respect, and
Remedyâ Framework, and the OECD Guidelines for Multinational Enterprises.4
All human rights are indivisible, interdependent, and interrelated: the
improvement of one right facilitates advancement of the others; the deprivation
of one right adversely affects others. Freedom of expression and privacy are an
1
2026幎1æ2æ¥
Equifax ããã®åç
Hi Tracey,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
poorâŠâŠâŠ!!!
2026幎4æ27æ¥
Equifax ããã®åç
Hi Rodica,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations.
Weâre keen to listen to all feedback. If thereâs anything in particular youâd like to raise with us, weâll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Equifax ããã®åç
Hi there,
Thank you for taking the time to leave us some comments.These are important to us and we appreciate them.
It looks like you believe some of the information on your report to be incorrect. This information is supplied to us by your provider and we can help you correct the information by using the data dispute process. As we don't own the data, we'll manage the dispute with the data supplier on your behalf. Once the dispute has been raised, the company has 21 days to respond to it. While this is happening, we'll add a note to your Equifax Credit Report so that any organisations looking at it are aware that the information is under dispute. If you prefer, you can get in touch with the company directly and ask for changes to be made at the earliest opportunity. If you are successful, you can ask the company to ensure records are updated at Equifax and any other Credit Reference Agencies as soon as possible.
Please feel free to get in touch with us using our Online Help page, we are keen to assist in any way we can.
Kind regards,
The Equifax Team
Didn't understand it want to cancelâŠ
Didn't understand it want to cancel please thank you
2026幎4æ24æ¥
Equifax ããã®åç
Hi,
Thank you for taking the time to leave us feedback, this is an important way for us to help understand how we can improve our service.
You can cancel your service online by logging into your Equifax account, going to the My Account tab and selecting the Product Management option on the left. Please make sure you download all the credit reports and scores before you call because they cannot be retrieved after the service has been cancelled.
Additionally, when you cancel the service youâll no longer receive alerts about changes to your information and we may not be able to answer specific questions about your account in the future.
Kind Regards,
The Equifax Team.
Waste of time and money
I needed my credit report for a remortgage, charged me for membership then wouldnt let me download the report just a wheel of thinking and then nothing.
Much better service from experian.
2026幎5æ2æ¥
Equifax ããã®åç
Hi there,
Thanks for taking the time to leave your feedback.
Iâm sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if thereâs anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Great service
The customer care representative was friendly, professional and understanding,
Thank you
2026幎4æ24æ¥
Equifax ããã®åç
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Trustpilot ãšã¯ã¹ããªãšã³ã¹
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