Very poor performance.Fob you off with email after email repeatedly with generic responses not really getting anywhere even after providing proof attached to emails I sent.I had enough so had to put... ãã£ãšèŠã
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Unfortunately, we are not able to make a choice. TransUnion collects our data and sadly in my case incorrect data is presented in my report. I have been trying to fix this for the last two months.... ãã£ãšèŠã
I recently dealt with TransUnion regarding an issue on my credit file, and I was genuinely impressed with how smooth the whole process was. Their team responded quickly, explained everything in plai... ãã£ãšèŠã
I had been regustered on the Electoral Register since February and records have not been updated unfortunately this means I can not take out a loan or overdraft. My mortgage is also with them. I want... ãã£ãšèŠã
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TransUnion is a global information and insights company. We use data, software and technology in a smart way and help make trust possible in the modern economy. We do this by providing a comprehensive picture of each person so they can be reliably and safely represented in the marketplace. This helps to drive better decisions, enables secure friction right customer experiences and encourages greater engagement through better offers and communications. As a result, businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®.
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One Park Lane, LS3 1EP, Leeds, è±åœ
- 0330 024 7574
- consumer@transunion.co.uk
- transunion.co.uk
2.5
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Like banging your head against a brick wall
Lazy cut and paste replies to complaints that completely miss the point.
2025幎10æ28æ¥
èªçºçãªã¬ãã¥ãŒ
TransUnion UK ããã®åç
Hi
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
TERRIBLE !!
TERRIBLE !!
Iâve contacted them 3 times now to tell them I AM on the electoral roll, it takes them up to 28 days each time to check the evidence proving Iâm on there & they still send back another âweâll get back to you in up to 28 daysâ
Terrible service 24/7
2025幎10æ22æ¥
èªçºçãªã¬ãã¥ãŒ
TransUnion UK ããã®åç
Hi
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Very poor customer support â no real help provided
Iâve been dealing with TransUnion regarding an incorrect entry on my credit report and contacted Jessica from their Consumer Services team. Unfortunately, all Iâve received are repeated requests for the same information thatâs already visible on my credit report.
They keep passing you around in circles instead of actually helping or investigating the issue. What customers need is real support and action, not automated replies or requests that delay everything. Very disappointing experience.
2025幎10æ22æ¥
èªçºçãªã¬ãã¥ãŒ
TransUnion UK ããã®åç
Hi Stelian
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
This site is wrong they shouldnât beâŠ
This site is wrong they shouldnât be allowed to keep reports on people credit score it seems that anyone can write anything about anyone with no evidence I had good credit score all my life now I carnt even get acomadation because this site let someone put unpaid debt on my credit report and I donât owe anything
2025幎10æ21æ¥
èªçºçãªã¬ãã¥ãŒ
TransUnion UK ããã®åç
Hi Christopher
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
TransUnion UK ããã®åç
Hi Deb
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
I had a lot of trouble informingâŠ
I had a lot of trouble informing transunion UK. Have to keep sending emails. Still had know up dates .having to phone a round to check my the information on my files
2025幎9æ10æ¥
èªçºçãªã¬ãã¥ãŒ
TransUnion UK ããã®åç
Hi Frances
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
Thank you.
Victoria
Excellent support as victim of fraudâŠ
I have been victim of possible fraud and Transfer Union responded very promptly in order to protect me from unauthorised credit searches. Samantha gave me additional information so I could contact other credit organisations in order to alert them and she and the team looked into the disputes I raised very quickly
2025幎10æ10æ¥
èªçºçãªã¬ãã¥ãŒ
TransUnion UK ããã®åç
Hi Sharon
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience and I have passed your comments on to Bryan.
Thank you.
Victoria
TransUnion UK ããã®åç
Hi Emma
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Slow but getting there
Slow to sort out a mistake by a company but getting there
2025幎10æ14æ¥
èªçºçãªã¬ãã¥ãŒ
TransUnion UK ããã®åç
Hi John
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
Thank you.
Victoria
Bryan was very informative
Bryan was very informative, patient and helpful
2025幎10æ13æ¥
èªçºçãªã¬ãã¥ãŒ
TransUnion UK ããã®åç
Hi Louise
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience and I have passed your comments on to Bryan.
Thank you.
Victoria
Absolutely shocking that I have to begâŠ
Absolutely shocking that I have to beg to see my own data. These people are arrogant and nasty.
2025幎10æ10æ¥
èªçºçãªã¬ãã¥ãŒ
TransUnion UK ããã®åç
Hi Ronald
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
TransUnion UK ããã®åç
Hi Santokh
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Staff not competent, lack of transparency and professionalism
TransUnion included incorrect information that negatively impacted my credit score. However, the most frustrating part of my experience has been the lack of access to competent professionals. The customer service phone line only connects you to representatives who are unable to take any action on your file or score. The email support has been handled extremely poorly, resulting in me having to repeat and forward the same information over and over again, often to different representatives who hadnât reviewed previous correspondence or understood the case.
I have also been given incorrect and misleading information in emails, such as the statement: "Credit scores are solely for your reference only, meaning no financial account provider will see or view your credit score; they view your credit report and make lending decisions based on that information." This is false.
It took approximately 20 emails and 5 phone calls to resolve a single incorrect debit entry on my file. To add context, I resolved the same issue with another provider in just 1 email and 1 hour.
2025幎10æ9æ¥
èªçºçãªã¬ãã¥ãŒ
TransUnion UK ããã®åç
Hi Arianna
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Transunion is the worst credit union IâŠ
Transunion is the worst credit union I have ever had the displeasure to need. A single underpayment almost 16 months ago has held my credit score in a vice grip, acting like I'm not fully paying my utility bills and mortgage. I'd give them the worst credit score imaginable.
2025幎10æ8æ¥
èªçºçãªã¬ãã¥ãŒ
TransUnion UK ããã®åç
Hi Michaela
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
â 1 Star â Absolutely Disgusted at the Tone and Conduct
Iâm absolutely disgusted at the tone of the email I received this morning from TransUnion. The response was abrupt, dismissive, and shockingly unprofessional for a regulated credit reference agency.
After weeks of trying to obtain my statutory credit report - a legal right under Section 158 of the Consumer Credit Act 1974 - TransUnion continue to misrepresent the law, insisting they have âone calendar monthâ to respond as if this were a general data request under GDPR. Thatâs simply false. HM Treasury have confirmed in writing that failure to provide a statutory report is a criminal offence, yet TransUnion ignored this entirely.
Their latest email was not only defensive and condescending, it ended by refusing to enter into further correspondence - even though my request remains unresolved. That kind of arrogance and disregard for customer rights is unacceptable from any company, let alone one handling sensitive personal data.
The conduct Iâve experienced raises serious questions about TransUnionâs compliance, accountability, and attitude toward lawful data access. I will now be referring the matter to the Information Commissionerâs Office and the Financial Ombudsman Service for investigation.
2025幎10æ8æ¥
èªçºçãªã¬ãã¥ãŒ
TransUnion UK ããã®åç
Hi Jason
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the service you received.
Weâve passed your comments to the relevant team for review and investigation. The concerns youâve raised are being looked into thoroughly, and you will hear back from us as soon as the investigation is complete.
We appreciate your patience and the opportunity to address this properly.
Thank you
Victoria
This company does not update properly
This company does not update properly
2025幎10æ7æ¥
èªçºçãªã¬ãã¥ãŒ
TransUnion UK ããã®åç
Hi Tony
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Every month my credit score goes up andâŠ
Every month my credit score goes up and down ..
why
2025幎10æ6æ¥
èªçºçãªã¬ãã¥ãŒ
TransUnion UK ããã®åç
Hi Charlie
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
The worst company ever
Why is the government allowing such a company to exist??? They lied about everything they claimed that am not in the electoral register on my account I donât know why they claim that because ever since I registered about 20 years ago I am on the register on every address I have leave .
2025幎10æ6æ¥
èªçºçãªã¬ãã¥ãŒ
TransUnion UK ããã®åç
Hi Musa
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Significant delay
There is such a significant delay in TransUnion recognising my changed address. I moved a year and a half ago, changed the electoral roll records promptly, but TransUnion are still behind. Penalising my credit score and limiting the financial products I can access. I've already reached out and nothing has changed.
The other two agencies recognised very quickly.
2025幎10æ3æ¥
èªçºçãªã¬ãã¥ãŒ
TransUnion UK ããã®åç
Hi Eli
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
The lady was very helpful
2025幎10æ2æ¥
èªçºçãªã¬ãã¥ãŒ
TransUnion UK ããã®åç
Hi Ann
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
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