Travel Money NZ レビュー 

2,447
TrustScore 5段階評価の4.5

4.5

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Hayley at the Northlands branch gave me exceptional customer service when I needed currency for a recent trip. I had tried 4 other companies/stores prior to ringing Travel Money NZ, and none of them c... もっと見る

5つ星のうち5の評価

An opportunity to express my thanks to the young man (who resides in Te Puke)...unfortunately I did not ask his name. He was so helpful and went beyond the call of duty to produce three "NEW" Yen no... もっと見る

5つ星のうち4の評価

The best part is having a range of currency which banks certainly do not carry. However for the main currencies, the exchange rate is not so wonderful. And legally you cannot advertise that you price... もっと見る

5つ星のうち5の評価

A very pleasant experience as a new customer although I cannot remember being told what the rate was even though it was held for 2 days and turned out to be higher than the bank rate. I will request... もっと見る

企業情報

  1. 旅行・休暇

さまざまな外部ソースから提供された情報

At Travel Money NZ, we’re all about helping you make the most of your travel money. Whether you’re travelling for business or leisure, sending funds to a loved one on the other side of the world, looking for affordable travel insurance or shopping around for a reliable travel money card, we aim to take the hassle out of organising all your travel money needs.


連絡先

4.5

優良

TrustScore 5段階評価の4.5

2447件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.5

すべてのレビュー

(2,447)

過去12か月のレビュー数: 2

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち2の評価

Dodgy transaction

The Indian staff who catered to me was very unprofessional. I gave a total of 1200 in cash to be converted to New Zealand dollars and he counted 1000 instead. I corrected him and told him to count again and he dismissed me. When he finally recounted it was indeed 1200 and he didn’t even apologize. He didn’t even tell me the rates or any vital informations about the transaction. I had to ask every single question with one worded replies from him. I will not be returning here as it felt really un-secure. Also when I asked for the rates and wanted to make sure he didn’t short me, he very rudely scoffed at me.

2020年3月2日
自発的なレビュー
Travel Money NZ ロゴ

Travel Money NZ からの回答

Hey Linda,

Thanks for letting us know, this is not what we like to hear! We always expect our team to provide excellent customer service that instills trust in our customers.

We apologise this was not your experience with our service this time. We'd like to pass your feedback on, can you please send through the date and store you visited to feedback@travelmoney.co.nz

Thanks,
Ziah

5つ星のうち5の評価

A very pleasant experience as a new…

A very pleasant experience as a new customer although I cannot remember being told what the rate was even though it was held for 2 days and turned out to be higher than the bank rate.
I will request the rate as I intend to go back in the next day or so for further funds.
Made to feel welcome and delightful person servicing the counter.

2020年3月2日
自発的なレビュー
5つ星のうち3の評価

The service was excellent

The service was excellent, however, I was quoted the wrong rate in error. Hence the 3 stars, I walked away with a lot less than expected and because of the mix up, I didn’t think too much about the new rate until I got home. If I had been quoted this rate at the start I wouldn’t have brought the currency, I would have waited for another day when the rate was higher.

2020年3月2日
自発的なレビュー
Travel Money NZ ロゴ

Travel Money NZ からの回答

Hey Linda,

We appreciate the honest feedback, thanks for letting us know. We apologise you were quoted the wrong rate! If you purchased one of the 10 currencies listed as part of our Rate Move Guarantee were you offered to add this to your order? You can see the full list here: https://www.travelmoney.co.nz/rate-move-guarantee

Could you please send through further details including the store you transacted at and what rate you were quoted / offered to feedback@travelmoney.co.nz.

Thanks,
Ziah

5つ星のうち1の評価

I have not been able to top up my card…

I have not been able to top up my card and it hasn't worked in the machines in singapore.

I have spent 3 days on the phone trying to sort it out, i have tried topping up via the app and online to no avail. I was told that the reason was because the name on my debit card didn't match my passport card and that my card was a joint holder card. Rubbish excuses as my son got the same error message and he's single and his card names match.

Was told to wait 24 to 48 hours before trying again, that still didn't work and was told to try to use a different payment method still leaving me with no access to money when I needed it ovet the weekend.

Will not be using cash passport in the future and do not recommend anyone else does either

2020年3月2日
自発的なレビュー
Travel Money NZ ロゴ

Travel Money NZ からの回答

Hey Debra,

Thanks for reaching out, we're disappointed you're experiencing difficulty in topping up your card!

Would you like us to organise a representative from Mastercard to call you? If so could you please send through your preferred contact number to feedback@travelmoney.co.nz

Thanks,
Ziah

5つ星のうち5の評価

Great Service

Great Service. Quick and Easy to deal with and the exchange rate was fantastic.

2020年3月2日
自発的なレビュー
5つ星のうち1の評価

Unable to top up on app

2020年3月2日
自発的なレビュー
Travel Money NZ ロゴ

Travel Money NZ からの回答

Hey Tina,

We appreciate you reaching out and can understand the frustration this would have caused. You can also log onto your account via the online portal (www.cashpassport.co.nz/login/) which is mobile friendly. If you're still experiencing issues please send an email through to feedback@travelmoney.co.nz so we can assist.

Thanks,
Ziah

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