prior to the end of my contract, treads seemed to be active in communication but once i made all of my payments and tried to close the account i was surprised that the texting was no longer an option... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
First - The tire service and rotation side of the business was as advertised. However, the billing after your subscription (auto month-to-month) was deceptive and when I tried to cancel I got cricket... もっと見る
Awesome experience from start to finish! Totally seamless process, worry and stress free. I wasn’t even at home the tech took care of everything, respected my property and my neighbors. Completed the... もっと見る
I went into this deal thinking that it would be a disastrous experience that would ultimately lead to me canceling the subscription but, I was greeted by the technician (who showed up early) with the... もっと見る
企業情報
当該企業による記述
Treads is an AI-powered car management subscription designed to make car ownership more enjoyable by eliminating the hassle of car maintenance while making the roads safer for everyone. Treads has you covered for tires, alignments, oil changes, wiper blades, and even auto insurance.
連絡先
Excellent services and they usually…
Excellent services and they usually come early. We would not have been able to get tires for both of our cars so easily when we were new to snow country.
2023年11月3日
自発的なレビュー
Convenient and affordable.
2023年10月15日
Amazing i love treads!! Highly recommended
Amazing service and always there when i needed new tires and even when i got 2 flats they came and put new tires on and didnt charge me, im recommending them to everyone i know!! Thanks treads you saved my a**
2023年9月22日
Stellar work
Originally slotted for two hours.They got 2 car's tires changed in less than 1 hour.
2023年9月24日
Great service!
Though I spend more for tires, service is great and I was able to get tires when I didn’t have the money to pay all at once.
2023年9月22日
The installation of my new tires went…
The installation of my new tires went smoothly. The tech was on time, respectful and knowledgeable. I haven't had any negative issues with the tires and am happy with this service!
2023年9月6日
Goto an actual tire shop
They advertise they report payments to credit but they do NOT. I contacted them shortly after initial install and explained I suspect an out of balance tire or defective tire, they said to put in rotation request and the technician would rebalance but guess what that didn't happen. I finally had enough and went to a shop and had them checked. 1 had no weight at all, 1 had a weight twice the size as needed and the other two had undersized weights. Of course by this point there are odd wear patterns consistent with being out of balance. When I contacted customer service the only resolution offered was to refund what I paid shop to balance. I asked for a supervisor/manager to contact me last month and have yet to be contacted.
2023年9月13日
Treads からの回答
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with Treads, and we appreciate the opportunity to address your concerns.
Firstly, regarding the reporting of payments to credit bureaus, we'd like to clarify that Treads' credit reporting is independent and fully disclosed in our terms and conditions.
Concerning the tire balancing issue, we apologize for any inconvenience and dissatisfaction this has caused. Our aim is always to provide top-quality service, and it seems we fell short in your case. We take your feedback seriously and will use it to improve our service protocols and feedback to our independent service partners.
Regarding the resolution offered by our customer service team, we believe in fair and reasonable solutions. Refunding the cost of balancing is our immediate way to rectify the situation, but we understand your disappointment goes beyond this. We are committed to ensuring your vehicle is in optimal condition.
I assure you that your request for further escalation has been noted, we greatly appreciate your feedback and the opportunity it gives us to improve every aspect of our customer experience.
I recommend this service to anyone who…
I recommend this service to anyone who can’t afford to pay 1000$ for tires. Their service is great. They came out to my work and installed my tires about a week after I started the service.
2022年12月19日
自発的なレビュー
Terrible customer service
After the car with the subscription was totalled in a car accident, I requested that my subscription be moved to my new car. Nope! I still have to pay the remaining year on a car/tires I no longer have. I offered setting up a whole new contract on the new car. They keep a loyal customer and I keep their service. Win-win, right? Nope. I highly recommend you avoid this company. Accidents happen and they won't care.
2023年5月18日
Treads からの回答
Hi Greg, we are sorry to hear about your vehicle. We know it can be traumatic to experience an auto accident. As our support team covered with you and as outlined in your agreement, tires are not transferable between different vehicles, which is why subscriptions can't be transferred between vehicles. Also, as our support team suggested we are happy to provide additional information needed to include any outstanding balance on your account to include on your claim with your auto insurance carrier. We are here to support you through this challenging event.
It’s always great with Treads
2023年7月29日
There amazing
There amazing, when I need my tire fix they are always there, a really good thing to have, thank you for all that you guys do
2023年8月4日
The young man that came to install my…
The young man that came to install my tires were so very kind and they were quick.
2023年7月26日
I really like this service, but...
I really like this service, very convenient. They offer oil changes now but it's only monday thur friday business hours.
I referred someone and i have yet to get my credit of 75 bucks. I reached out to customer service and got no answer.
They usually respond pretty fast but lately, they been MIA.
2023年7月29日
Treads からの回答
Hi Shaquavia,
First and foremost, thank you for taking the time to share your feedback with us. We're delighted to hear that you find our service convenient!
Regarding the oil change service hours, we appreciate your input we do our best to offer service times to best accommodate our valued customers, but occasionally have certain limitations.
Regarding your referral credit, credits are applied to your account the following month after your referral has successfully signed up. Our team will ensure that the $75 referral credit is applied to your account promptly.
Thank you for your patience and understanding. If there are any other concerns or feedback you'd like to share, please don't hesitate to reach out. We value your trust and business.
When trying to schedule the app kept…
When trying to schedule the app kept giving me a error message wouldnt let me schedule a rotation appointment. Then when i finally scheduled the truck that came out over torqued the lug nuts so i had to go to discount tire and replace them. 67.00 out of pocket. I would not recommend treads to any one. Had a flat arround christmas could not get any one to come and fix again had to go to discount tire. They take my money every month but hard to help me when i need them
2023年7月18日
Treads からの回答
Hi Dennis, sorry to hear that you experienced a scheduling issue with the app, but it looks like we were able to help get your service scheduled and completed.
We deeply regret to hear of the over-torqued lug nuts on your vehicle during the rotation appointment. If you ever experience something like this in the future please contact us to let us know so we have the opportunity to fix any issues.
We appreciate your feedback as it helps us identify areas for improvement. We will take your comments seriously and use them as valuable insights to enhance our service and customer support. Our team will be reviewing the entire process to identify and rectify any shortcomings.
Quick responses
2023年7月11日
I would have given 5stars but the…
I would have given 5stars but the beginning of the process was not good and had to reach out a few times before I could get started
2023年7月10日
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