Tripbookfly レビュー 

Tripbookfly からの回答

2026年1月26日

Dear Dianne,

We would like to clarify the details of your booking to address the confusion regarding a refund.
You made only one booking with us, which was created on December 4 for three passengers. On December 5, you had a discussion with Rick, who reconfirmed the tickets that had already been shared with you.
At this time, we are not sure which refund you are referring to, as no additional amount was charged beyond the agreed total, and no booking was made with us on December 1.
We have already tried to reach you via email and phone to clarify and better understand your concern, but unfortunately, we did not receive a response.
If you still have any questions or need further clarification, please feel free to call us. We will be more than happy to explain everything again and assist you.

Support Team
Tripbookfly.com

Tripbookfly からの回答

2025年10月19日

Thank you for taking the time to share your feedback regarding your recent booking experience with us. We deeply regret that this situation left you dissatisfied, as providing a reliable and positive experience is our top priority.

Allow us to sincerely apologize for the inconvenience and frustration you encountered. While we strive to ensure that every booking proceeds seamlessly, the travel industry is highly dynamic, and there are occasions when fluctuations in flight availability and pricing may impact reservations. These changes are often driven by factors such as demand, seat inventory, and airline policies—a concept referred to as "price dynamism." Unfortunately, this means that there are rare instances where the originally chosen fare may no longer be available at the time of confirmation.

In your specific case, we regret that the flight option you initially selected became unavailable. When this occurred, our team reached out promptly to provide alternate solutions to best meet your travel needs. We understand your disappointment regarding the alternate pricing, but please know that this option was offered in good faith to ensure that you could still proceed with your travel plans.
Your feedback is invaluable to us, as it highlights areas where we can improve and better serve our customers. We are actively reviewing this case to refine our communication processes and ensure that customers are more fully informed about the potential for price and availability changes during the booking process. Transparency and customer trust remain at the core of our business.

We would appreciate the opportunity to further address your concerns and work toward restoring your confidence in our services. Please feel free to contact us directly and a member of our team will be more than happy to assist you.

Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention. Your feedback drives our continuous efforts to improve and serve our customers better in the future.

Support Team
Tripbookfly.com

Tripbookfly からの回答

2025年10月7日

Thank you for taking the time to share your feedback regarding your recent booking experience with us. We deeply regret that this situation left you dissatisfied, as providing a reliable and positive experience is our top priority.

Allow us to sincerely apologize for the inconvenience and frustration you encountered. While we strive to ensure that every booking proceeds seamlessly, the travel industry is highly dynamic, and there are occasions when fluctuations in flight availability and pricing may impact reservations. These changes are often driven by factors such as demand, seat inventory, and airline policies—a concept referred to as "price dynamism." Unfortunately, this means that there are rare instances where the originally chosen fare may no longer be available at the time of confirmation.

In your specific case, we regret that the flight option you initially selected became unavailable. When this occurred, our team reached out promptly to provide alternate solutions to best meet your travel needs. We understand your disappointment regarding the alternate pricing, but please know that this option was offered in good faith to ensure that you could still proceed with your travel plans. We also respect your decision to decline the alternative, though we regret that the situation led to dissatisfaction.

Your feedback is invaluable to us, as it highlights areas where we can improve and better serve our customers. We are actively reviewing this case to refine our communication processes and ensure that customers are more fully informed about the potential for price and availability changes during the booking process. Transparency and customer trust remain at the core of our business.

We would appreciate the opportunity to further address your concerns and work toward restoring your confidence in our services. Please feel free to contact us directly and a member of our team will be more than happy to assist you.

Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention. Your feedback drives our continuous efforts to improve and serve our customers better in the future.

Support Team
Tripbookfly.com