HealRay レビュー 

HealRay realmente funciona, llevo 2 semanas usándolo y ya no me sangran las encias y siento mis dientes más fuertes. Estoy encantada.

A further update for those in a similar position to me. They finally are responding via email but are now trying to convince me that they dont have my details on file - trying to gaslight me that I purchased from somewhere else!

I have provided them proof of purchase which was good enough when they were trying to bribe me to remove my previous reviews but suddenly they're saying I didn't purchase from them? They have no intention of ever giving any money back to their customers.

I'm so glad to see their rating go down on Trust Pilot over the last 6 months from 4+ all the way down to 2. I hope it continues to go down so that potential customers are readily warned that they are SCAMMERS headed up by a scam artist dentist Dr. Natalia Ratmiroff.

It's beyond ridiculous that it is this difficult for them to hold themselves to account!

Ordered red light therapy device from healray.org — received blue light device in a plastic bag, not as described, when I contacted them and "Stine" used typical gaslighting and denial techniques (take a look at their answer!) to make me believe I've never ordered from them despite the proofs. Now they have given me a bogus address to send the package back.

I purchased the HealRay on September 19,2025 and the item never arrived. When I tried to track the order on their website it came back that the order number is invalid. I emailed and called customer service to be told that my package was lost because the address was incorrect. They asked to send them again my mailing address and they will reship the HealRay. They never did, they never provided a new order number and a shipment tracking number. On 10/11/2025 I asked them to cancel the order and issue immediately my refund. It’s 10/23/2025 and they have not issued my refund. When asked to send me the date when the refund was issued along with the refund transaction number they told me they don’t have it. To get my refund I have to file several complaints with Consumer Affairs, BBB, and other US business agencies to stop this company from scamming people.
DO NOT buy anything from this company. HealRay, It’s a SCAM! They won’t ship the item and they won’t give you the refund.

Update-10/26/2025
I have contacted my credit card company. They couldn’t find any refund transaction in process from HealRay coming into my CC account.
Also, I asked HealRay customer service to provide with the refund transaction number and the actual date when the refund transaction was initiated. They had not provided any refund records because they never initiated the refund of $79.97 back to my CC. HealRay it’s clearly a Scam!!!!

Update-11/03/2025
It has been 22 days since I requested my refund on October 11, 2025, and HealRay has still not refunded my $79.97. I have called and left multiple messages, and I have also emailed them regarding my refund, but they have not responded. I have no product and no refund.
HealRay it’s a SCAM!. Avoid this company at all costs to avoid getting ripped off!

Update 11/19/2025
Have not received any refund from the so called “HealRay”. The refund was requested on 10/11/2025, which is 40 days ago.
HealRay has not responded to my phone messages or emails.
My CC company can’t track any incoming refund from HealRay bc the refund was never initiated by HR.
This is definitely a SCAM!
Do not order anything from “HealRay” bc you will definitely loose your money!
These are professional SCAMMERS!

I have problem with my gum and cause my teeth loosing. Dentist always referred to extract 3 teeth. Of course I didn’t listen I meet many people at work (Amazon) how can I smile! I ignore almost a year and hard to chew or eating because loosing teeth. I found Heal Ray I desire to try it and this is third week using every day about 30 minutes now my teeth stop moving and stay in the right position. I am happy and will continue using every day.

This device is easy to use and great for chronic gum inflammation. After about three weeks of usage, my gum inflammation is gone! It also whitens teeth well, better than products from the store. It is easy to use and charge.

Ordered direct from Tryhealray.com. Item was delivered to UK in around 10 days. All arrived as promised.
I was suffering from gum disease (after neglecting my teeth and gums) with measurements of between 5mm and 6mm. I’ve been using this for 15 minutes a day since the start of June. I went for my dental checkup and deep gum clean last week (October, so 4 months of consistent use) and the measurements are between 2mm and 3mm. I’ve also been following my dentists protocol since last December of interdental brushing every evening, Waterpik every evening before brushing, toothpaste on gum line overnight and Corsodyl Hyaluronic mouthwash rinse after lunch.
When I first started using the Healray, it was as if I could almost feel my gums getting tighter. I’m very pleased with the results so far and will continue to use and also follow my dentists protocol.
This is a genuine user review. All I can say is, make sure you order from the bonafide website, it would appear from the reviews that many have been duped into ordering from unscrupulous websites.

UPDATE to 3 starts before I can try the "Real one."

After being scammed by a counterfeit site.
I ordered one from their “official site” on October 22. Although I was told the product is from California, the package actually came from China and took 14 days to arrive — far from the advertised 2–3 days.

Precision on what I received
The unit looks very similar to the fake one I previously received from a scam site.
This "real version" from the official tryhealray.com has red LED instead. The fake counterfeit one has blue LED.
I should mention the official one came with a nice travel case, and includes a charge cable, floss, some kind of activation paste tube, two strange toothbrush , instructions.

Real one
I’ve only been able to test it once so far, so it’s too early to say whether it works as promised.
However, the fact that it shipped from China again despite claims the company is in California definitely raises some concerns. Perhaps Healray can give us the reason ?

My Honest review will be updated
I’ll be doing a more thorough test over the next few weeks and will update this review with honest results.

Tip for buyers:
There are many fake websites selling products that look nearly identical but are clearly counterfeit.
I strongly recommend sticking to the company’s real website, tryhealray.com, to avoid scams and ensure you’re getting the authentic product.
There seem to be so many places selling the same looking product that is hard to know if it is real or fake.
I had people contacting me from support from healray.reamaze.com at reamaze.com , did not get an answer from Healreay if those were legitimate or fake...
When I purchased the fake one, my PayPal was billed from "THE FLAME"... LOL a clear indication of fake counterfeit.
Paypal refunded me with no issue.

Ordered my Healray after reading the bad revues so I was ready for disappointment. But other than it ariving later than initially told, it has. I emailed twice asking where it was and they replied basically saying they can't keep up with demand..hoping now for positive results...

Worst product doesn’t deliver results if anything delivers negative results. I suggest not to try it. I did get one. I only used it for a few days, but I saw negative results. Things were getting worse not better.

Their system ignore some of the details of my address and when I replied or called their hotline, they are unresponsive, payment is to hong kong. Forced me to watch several of their videos to entice me into buying

#15931

Update, delivery man WhatsApp me for address, I received my healrays ytd and tested it out, so far so good, there was even free samples of their products, both healrays are red in colour, auto time out after 5min I guess

Edit: they have time to write a response on here but no reply to 4-5 of the emails I have sent them with order details requesting help. Please avoid this company at all costs! And they have the same generic response with zero intention of following up like they pretend to. Currently in the process of getting my money refunded through my bank. One last tip: search healrays Instagram! SCAMMERS! They delete most of their comments on there which is already highly suspicious!

I placed an order on late August and the item never arrived. I was tracking the order and the link said it was expired and now my order is being returned to sender when no one ever attempted delivery??? I contacted healray on 3 different occasions with an automated response saying they will reply within 24 hours and zero replies. I've lost $180 AUD! This company is a scam!! Buyers beware and do not purchase from them!

My Healray order arrived without charging cable. I sent 8 emails to customer support with no response. I emailed again to request refund (60 day money back guarantee) and they refuse to answer. Its a scam. Stay away.

SCAM!! I wrote them an email, they never replied to me, even though their auto reply said that it would take max 24 hours to reply. It’s been days and I haven’t got any confirmation that they even shipped the order. STAY AWAY
#HealRay14235

STILL WAITING FOR DELIVERY 6 WEEKS POST PURCHASE.
Even after paying for express freight and sending 2 emails to support centre, I am still without the product and nor a response from the support centre… Healray owe me $269!

I can’t get my healray device to charge. No help
From customer service

Terrible experience! I have written multiple emails to customer support and have not received one reply. The shipping address on my order was incorrect. There is no way I can receive the package with my order unless it is corrected. When I inserted my order number in the tracking link they sent me, my order does not exist. Untrustworthy company.

As others have stated, they use a 3rd party delivery service, that marked the package as delivered, but they didn't actually deliver it correctly. When I reached out to HealRay, they said to file a report with USPS, which they didn't even use for the delivery service. Seems like a scam where the delivery service is stealing the package and marking as delivered, or they are not actually shipping any real product and just collecting payment.

Using the red light device has strengthened my gums in a way I didn’t expect. They feel firm and no longer bleed. It has become part of my everyday dental care. Turns out collagen loss is the culprit!

Update: Guess I'll never know if this product works. I never received my products. I reached out to customer support multiple times only to receive automated responses. I contacted USPS and they still can't find my product. Healray said they would send a replacement order but never did. It took many emails and over a month to get a refund which wasn't as easy as it should of been. After two weeks of waiting for the refund to clear, it never did. They told me to talk to my bank. After the bank investigation, I finally got the refund. Healray customer service is terrible. Good luck to anyone taking the chance. Really wish things went smoother, I wanted to try this product out. Healray, don't expect me to raise it to 2star because the whole process was worse than getting teeth pulled.