I’ve been using the Healray device for about six months, every night, for six minutes at a time. I didn’t have any major gum issues such as bleeding, but even so, I’ve noticed a clear benefit: my... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I’ve been using my HealRay for a few months. I’ve noticed that my gums feel stronger and a small difference in my receding gums. My HealRay needed to be charged after every 5 times I used it and afte... もっと見る
企業が回答しました
I bought the HealRay system several months ago and loved the device. It stopped working after about 2 months. I contacted customer service and they were very helpful. I received a new device and se... もっと見る
I have been using the gel and red light therapy for approximately 6 months and cannot tell any difference in my gums. Even after using it for that long and going to the dentist for an exam and cleani... もっと見る
企業が回答しました
企業情報
当該企業による記述
Love your smile! Improve your oral microbiome and get healthier gums and teeth in just 5 minutes a day! Made by Dentist Dr. Ratmiroff.
連絡先
3.7
まあまあ
142件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
No more bleeding worries
It’s o believe how much difference ttherapy makes. With the red light device, my gums no longer bleed, and I feel more at ease keeping up with daily care. It’s become an essential part of my routine. I highly recommend if you want to keep your real teeth for life!
2025年3月4日
自発的なレビュー
HealRay からの回答
Thank you so much for sharing your experience — we're thrilled to hear how much of a difference the red light therapy has made for your gum health and daily routine! 🙌 No more bleeding and more confidence in your care routine — that’s exactly what we hope to deliver.
We did notice you left a 3-star rating, which can sometimes come across as if the product was just “okay” or average. If your experience has been more positive than that, we’d truly appreciate it if you'd consider updating your rating — it really helps others looking for solutions they can trust. 💙🦷
Either way, we’re so grateful for your feedback and support!
FORCED PURCHASES
There is no way of not buying all the extras. The company forces you to sit through many videos and subsequent purchases that you cannot decline. It is not transparent about the pricing and upfront purchases. BEWARE!
2025年9月18日
自発的なレビュー
HealRay からの回答
We’re really sorry to hear that — and we truly appreciate the honest feedback. 🙏 The video steps and bundle options are meant to help explain how to get the best results, but it should never feel forced or unclear.
We’re sharing your experience with the team to help improve the checkout process and make pricing more transparent and flexible. If you had trouble completing your order or want help with a refund, feel free to message us directly — we’ll make it right.
MAKES you watch multiple videos to…
MAKES you watch multiple videos to complete your purchase. I finally gave up and cancelled my order.
2025年9月16日
自発的なレビュー
HealRay からの回答
Sorry to hear that — and thank you for the feedback. 🙏 The video steps are meant to help explain how to use the device effectively, but we understand it can feel like too much during checkout. We’re sharing this with the team so we can make the process smoother. If you decide to give it another try, we’re here to help every step of the way.
No one is replying to my multiple…
No one is replying to my multiple emails. Delivery never happened. Give me my money back
2025年9月1日
自発的なレビュー
HealRay からの回答
We’re really sorry about the delay and lack of response — that’s not the experience we want for anyone. 😔
Please send us a private message with your order number and the name or email you used at checkout, and we’ll personally check on it right away and make sure your refund is processed. Thank you for your patience — we’ll get this sorted for you.
Thievery on day light!
Cancelled order. After few weeks of chasing received a confirmation of cancellation. After a month still not getting a refund.
Reported already to authories
2025年9月13日
自発的なレビュー
HealRay からの回答
We’re really sorry for the delay — that’s absolutely not how this should be handled. 😞
Please send us a private message with your order number and the name or email you used to place the order, and we’ll personally look into it and make sure your refund is processed immediately. Thanks for your patience — we’ll get this resolved for you.
Terrible customer service
I received my healray mouth res light device and was using it . I went to charge it again and found I had misplaced the charger . All was well to this point and even though I didn’t have it long I was hoping for a good result. The charger has a weird attachment so I wrote to the supplier to ask if I could purchase a new one . They said I Kyle not but should just use any charger. This demonstrated to me thir lack of knowledge of the product which I pointed out to them . I have had no reply since .
2025年8月15日
自発的なレビュー
HealRay からの回答
Thank you for bringing this to our attention — and we're genuinely sorry for the confusion and lack of follow-up.
You're right: the HealRay device uses a specific magnetic charging cable, and not just any charger will work. If you’ve misplaced yours, we absolutely want to help you replace it.
Please send us a private message with your order number or email, and we’ll make sure you get a proper replacement. We appreciate your patience and would like to make this right for you.
Waist of my time on checkout
When ordering give yourself a lot of time..biggest up selling in years I have seen. Holding you hostage on every page to listen to there bullshit until they make the decline button available then just to go to the next page and start over with another up sell 5 min video. Worst purchase experience I have ever had in my life. Horrible. Let's hope the the product takes less of my time to work.
2025年9月4日
自発的なレビュー
HealRay からの回答
We're really sorry to hear about your frustrating checkout experience — that's not the impression we want to leave. Thank you for your honest feedback; we’ll pass this along to our team to improve the process.
In the meantime, if you have any questions about your order or need help with the product, please feel free to reach out. We truly want your experience going forward to be better.
Healray owe me $269
Healray owe me $269. Don't buy anything from this dishonest company. They keep telling you that they will return your money and don't.
2025年5月23日
自発的なレビュー
HealRay からの回答
We’re truly sorry to hear about your experience — that’s not how we want any customer to feel.
Please send us a private message with your order number or the email you used at checkout so we can look into this right away and get it resolved for you. We're here to help.
Scam company
Ordered in June. It’s now Aug 23rd and when I track my order it still hasn’t shipped. I’ve reached out multiple times asking them to cancel my order and refund me and no response. This is a common theme reading the reviews. They are criminals. I will report them and I suggest you report and write reviews if this has happened to you.
2025年8月23日
自発的なレビュー
HealRay からの回答
We’re really sorry to hear about your experience — this definitely shouldn’t have happened. Please send us a private message with your order number and full name, and we’ll look into this immediately. If your order hasn’t shipped, we will cancel and refund it right away.
We take these situations seriously and are committed to making things right.
NEVER SHIPPED. Never Refunded
NEVER SHIPPED. Never refunded. Just get the same auto reply to emails. Total SHAM. Do Not Buy This
2025年8月18日
自発的なレビュー
HealRay からの回答
We’re really sorry to hear this. This is absolutely not the experience we want anyone to have. Please send us a private message with your order number and full name, and we’ll personally look into this right away to resolve it.
If your order hasn’t shipped, we’ll issue a full refund immediately — no more delays or auto-replies. Thank you for your patience, and again, we’re truly sorry for the trouble.
Very Disappointed
I am writing to express my significant disappointment regarding the Healray device I purchased in May 2025. The device has malfunctioned and completely stopped working.
I have attempted to contact customer support regarding this issue but have not received any response. It is concerning that a product advertised with a one-year guarantee would cease to function so quickly and that customer support would not respond to inquiries. I find this lack of acknowledgment and response highly unethical.
Based on my experience, I would not recommend this product.
2025年8月18日
自発的なレビュー
HealRay からの回答
We’re really sorry to hear about your experience and completely understand your frustration. That’s definitely not the experience we want for any of our customers.
Please contact us directly with your order details and a short video showing the issue with the device, and we’ll make sure to process a replacement under our 1-year warranty right away.
We truly appreciate your patience and the chance to make this right.
Do you have a rating lower than one…
Do you have a rating lower than one star???? Possibly the worst company I have ever encountered. I ordered the product. It was charged to my credit card. Never received. I keep trying to track the order with the order number provided and only get an AI-generated response of "Order Not Found". I email and get a response that someone will get back to me within 24 hours. That never happens. I finally did get a "response" this morning that stated they have my "house number" but not my address. Total lie. This is a SCAM SCAM SCAM SCAM COMPANY. This has been going on for more than a month like this. I am reporting HealRay to the FTC, BBB, and any other government agencies, as well as seeking a refund directly from my credit card company.
ADDITIONAL INFO: On August 14th, in response to my emails to HealRay, and again providing my order number and address, and after posting this public review, I received an email from HealRay signed by "Stine", stating: "To save you the hassle of filling (sic) a complaint, we will go ahead and cancel your order. You should receive your refund shortly." Thus far, no refund has been issued. And I will still file a complaint with the appropriate agencies about this company.
2025年8月13日
自発的なレビュー
HealRay からの回答
We're truly sorry for the experience you've had — we understand how frustrating and unacceptable this has been.
To resolve this quickly, could you please send us your order number, full name, or the email address used at checkout? Once we have those details, we’ll look into your order immediately and get back to you with clear, direct answers.
You can email us at support@healray.co or call us anytime at +1 (855) 527-0636 (available 24/7). We want to make this right and ensure you receive either your product or your refund as appropriate.
Similar to other reviews
Similar to other reviews. Paid and waited for my product to arrive. Cannot track as my order has not been found. Taken my money and failed to deliver. This is s scam. Do not give your money away. Terrible. To top it off, in their reply they blame me for an incomplete address. Blame customer, yes, it my fault for ordering. 😆 i
2025年8月6日
自発的なレビュー
HealRay からの回答
After reviewing your order, we saw that the delivery address was incomplete (only listed as “Conway Road”), which prevented the courier from delivering your package. Since we couldn’t fulfill the shipment with that information, we issued a full refund to your original payment method.
We always recommend double-checking address details at checkout to avoid these situations. If you’d still like to receive the product, we’d be happy to help you place a new order — just make sure the full shipping address is included.
Thanks again, and we’re here if you need further help.
SCAM
I placed an order on 6/25/25. Paid extra for shipping. Received a email that my order was to arrive in 48 hours on 7/4/25. Order never arrived and the tracking information states my order can not be found. Sent an email on 7/8/25 the company said someone would get back to me in 24 hours. No response , I sent another email on 7/10/25 that was then finally replied to on 7/11/25 asking for all my information again. This site is a SCAM. Do not waste your money. Now I’m fighting with the bank to get my money back.
2025年6月25日
自発的なレビュー
HealRay からの回答
We’re very sorry for the frustration and delays you’ve experienced. We can confirm that your order has been cancelled and fully refunded.
We understand how disappointing this situation has been, especially after paying for expedited shipping and not receiving timely updates. This is not the experience we aim to provide, and we truly apologize for the inconvenience caused.
If you have any further questions or need confirmation of your refund details, feel free to reach out to us anytime at support@healray.co or by calling +1 (855) 527-0636 (available 24/7).
Avoid
I ordered a healray unit in May 2025, after a month. I received an email saying my package was due to be delivered.
The next day I received another email saying my package was"undeliverable" and is being returned.
The package tracking link they sent was for a Chinese company called Yun express, and looked dubious to say the least.
I sent multiple emails to healray support to try and find out what the issue was and had no reply.
After another week I requested a refund via PayPal.
The company responded by sending another link to the dodgy Chinese shipping page.
I had to wait another month and escalate my case with PayPal to get my money back.
Can't say wether or not the product works as I never received my package.
The comments sections on healray Facebook ads also look suspicious, posts that are months old with zero or only a handful of comments would lead me to imply they are actively "damage controlling" the comments drum up more victi ..... I mean customers.
Some people have actually received their packages which is great, however I paid and had to pretty much fight to get my money back and have had zero response from the company.
I believe they sell more units than they can provide and shaft whoever doesn't fight to get Thier hard earned cash back
I have found multiple other people on Facebook who have had the same or very similar scenarios to my own.
The webpage I used (via Facebook) was also "pushy" it kept re-directing to other pages pushing the gel and nano floss rather than letting me complete my order.
I would advise anyone looking to purchase a red light therapy for Thier gums to not hold Thier breath as giving this company money is a gamble.
Edit
In response to the reply below.
I paid via PayPal, my complete address was attached to the order, like every other order I pay for through PayPal.
You are the only company I have dealt with through PayPal in over 25 years to have this problem
2025年7月11日
自発的なレビュー
HealRay からの回答
We’re truly sorry for the experience you had, and we completely understand your frustration. After reviewing your order, we can confirm that the shipping issue occurred because the address provided at checkout was incomplete, which caused the package to be marked as undeliverable and returned by the carrier.
We understand how disappointing this must have been, especially with the lack of timely communication. That’s on us, and we sincerely apologize.
We’re glad to hear that your refund was successfully processed through PayPal. If there’s anything else we can do or if you ever consider trying HealRay again in the future, we’d be happy to assist personally and ensure everything goes smoothly from start to finish.
Thank you again for your feedback—it helps us improve.
Unhappy Customer
I ordered the Healray system #4100 on June 23 and have not received it. I have not had a response to any messages I have sent. I am requesting my money back!!
2025年6月23日
自発的なレビュー
HealRay からの回答
Thanks for reaching out, and we’re very sorry for the delay and lack of communication. We can confirm that your order #4100 is currently in transit.
Please send us a quick message at support@healray.co or call our 24/7 line at +1 (855) 527-0636, and we’ll provide your tracking information right away. We truly appreciate your patience and are here to help get this resolved as quickly as possible.
IT IS A SCAM < PRODUCTS NEVER ARRIVED.
2025年7月8日
自発的なレビュー
HealRay からの回答
We’re really sorry to hear this and absolutely understand your concern. Please know we take issues like this very seriously.
Could you send us your order number, full name, or the email address used at checkout? Once we have those details, we’ll look into it immediately and make sure you get the support you need.
You can also reach us directly at support@healray.co or call our 24/7 line at +1 (855) 527-0636. We're here to help and want to make this right for you.
I never thought I’d write a review for…
I never thought I’d write a review for a mouth gadget lol. My gums used to be so sensitive, every brush was a small war. HealRay ended that. It feels relaxed, my gums no longer look inflamed, and I feel like I’m actually supporting my mouth in a real way.
2025年6月5日
自発的なレビュー
HealRay からの回答
Thanks so much for sharing your experience—it’s great to hear that HealRay has brought real relief and helped your gums feel healthier and more supported! That said, we noticed you left a 2-star rating, which usually signals a negative experience. If that was unintentional, we’d be grateful if you could update your rating to reflect your review. And if there’s anything we can improve, we’re always here to help!
I was skeptical, but it works!
So, after having a disappointing dental visit I decided I wanted to try to do all I could do to take better care of my teeth and gums. After my deep cleaning, which was suggested because of constant gum bleeding and irritation, I began using the LED device once a day. I will say that the deep cleaning procedure did help with my bleeding gums, but I still had some swelling, inflammation at the gum line. At about the 2 week mark I know can visibiy see that my gums are looking better and significantly less red and swollen.
So while the dentist did help with the bleeding, I do believe this LED device has helped with the lingering inflammation and redness. I will continue to use and I will probably buy more of the gel.
2025年6月22日
自発的なレビュー
HealRay からの回答
Thank you for sharing your thoughtful and honest experience! We're glad to hear the dental cleaning helped initially and that HealRay has supported your continued healing—especially with the lingering inflammation and redness. It’s encouraging to know you’re seeing visible improvements, and we’re honored to be part of your gum care journey. We truly appreciate your trust and look forward to supporting you with more gel whenever you're ready. Keep up the great work!
I just.Need helped with customer service website how to contact the return?Product or exchange thank you
Hello I need help, I order from this company or website They lost my order. something happened to the order. I don't know. I Recently.received my order and the order is not complete. It misses some of my item. Also the gum treatment. The plastic is broken so right now even I have The product.I cannot use it. I try to contact customer service.
Website or phone number?
But so far I got no response back.
Now.
I'm searching on Google or the website. How to return the product?
I am calling the phone number. Also send out a lot of email to customer service website. But so far I got no response back someone out there. Please help Order number #Healray1068
2025年4月1日
自発的なレビュー
HealRay からの回答
Thank you for reaching out, and we’re really sorry to hear about the trouble with your order. We did check, and it looks like your order (#Healray1068) has been delivered. We're here to help resolve this for you—please send us a private message with a photo of the damaged item so we can assist you further.
Also, once we’ve sorted everything out, we’d be grateful if you’d consider updating your review to reflect your full experience. Your satisfaction is important to us, and we want to make this right.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。