Tryrovina レビュー 582

Tryrovina からの回答

2026年6月14日

Hi Kevin,

Thank you for taking the time to share your experience with Rovina!

We’re glad to hear that Estella was able to assist you and provide helpful support during your subscription cancellation process. It’s always our goal to ensure our customers feel supported and well taken care of.

We truly appreciate your feedback and your time with us, and we’re grateful for the opportunity to assist you.

Thank you again for sharing your review!

The Rovina Support Team

Tryrovina からの回答

2026年6月14日

Hi Kim,

Thank you for taking the time to share your experience with Rovina!

We're delighted to hear that our customer service team treated you well and that you've been pleased with your experience. It's also wonderful to know that you've seen positive results from our Astaxanthin and are enjoying its benefits.

We truly appreciate your support and are grateful to have you as part of the Rovina community.

Thank you again for your kind feedback!

The Rovina Support Team.

Tryrovina からの回答

2026年6月14日

Hi Lisa,

Thank you so much for your wonderful feedback!

We're thrilled to hear that our Customer Service Team was able to address your concern quickly and go above and beyond to make things right. Providing prompt, caring, and effective support is something we strive for every day, so it's incredibly rewarding to know that your experience reflected that.

Your kind words mean a great deal to our team, and we truly appreciate you taking the time to share them.

Thank you for being a valued part of the Rovina community!

The Rovina Support Team.

Tryrovina からの回答

2026年6月13日

Hi Arti,

Thank you so much for taking the time to share your feedback.

We're delighted to hear that Basarin provided exceptional service and was able to resolve your issue with understanding and care. Delivering a positive customer experience is very important to us, and it's wonderful to know that Basarin made such a great impression.

We'll be sure to share your kind words with Basarin and recognize their outstanding support.

Thank you again for your support and for being a valued part of the Rovina community.

The Rovina Support Team.

Tryrovina からの回答

2026年6月12日

Hi Elaine,

Thank you so much for taking the time to share your feedback.

We're delighted to hear that Miya was able to take good care of your concerns and provide the support you needed. We understand that not every product is the right fit for everyone, and we appreciate you giving Rovina a try.

Your kind words mean a lot to us, and we'll be sure to share your appreciation with Miya. Providing compassionate and attentive customer service is very important to our team.

Thank you again for your feedback and for being a valued part of the Rovina community.

The Rovina Support Team.

Tryrovina からの回答

2026年6月12日

Hi Darlene,

Thank you so much for taking the time to share your feedback!

We're delighted to hear that Ralph was able to assist you quickly and resolve your concern in a friendly and helpful manner. Providing excellent customer service is very important to us, and we're thrilled that your experience left such a positive impression.

We'll be sure to pass along your kind words to Ralph. We hope you enjoy your product and have a wonderful experience with it.

Thank you again for your support and for being a valued part of the Rovina community!

The Rovina Support Team.

Tryrovina からの回答

2026年6月12日

Hi Michael,

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and disappointment you've experienced.

We understand how upsetting it can be to receive another shipment after believing your subscription had already been canceled. We would like to look into this matter further; however, we are unable to locate your account based on the name provided in this review, as it does not contain enough information for us to accurately identify your records.

To allow us to investigate and assist you properly, please contact us directly at info@tryrovina.com with your full name, order number, or the email address used when placing your order. Our team will be happy to review your account and work toward a resolution as quickly as possible.

We appreciate your feedback and the opportunity to address your concerns. We look forward to hearing from you and assisting further.

The Rovina Support Team.

Tryrovina からの回答

2026年6月11日 に更新

Hello Clyde,

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our customer service team. We'll be sure to share your kind words with Jean, he'll be delighted to know that her quick response and caring support made a positive impact. We truly appreciate your support and look forward to serving you again in the future!

The Rovina Support Team.

Tryrovina からの回答

2026年6月11日

Hi Margaret,

Thank you so much for your kind words and for taking the time to share your experience! We're delighted to hear that you were happy with the support you received and that we were able to provide a solution that worked for you. Your feedback means a lot to us, and we truly appreciate your trust and support. If there's ever anything else we can assist you with, please don't hesitate to reach out.

The Rovina Support Team.

Tryrovina からの回答

2026年6月11日

Hi Jack,

Thank you so much for your wonderful review and recommendation!

We're thrilled to hear that you've had such a positive experience with both our products and customer service. Providing attentive support and ensuring our customers feel valued are top priorities for us, so it's incredibly rewarding to know that our efforts made a difference for you.

We're also delighted to hear that you're happy with your results. Your kind words and encouragement mean a great deal to our entire team.

Thank you again for your support and for being a valued part of the Rovina community!

The Rovina Support Team.

Tryrovina からの回答

2026年6月11日

Hi Roseann,

Thank you so much for taking the time to share your feedback! We're delighted to hear that you received a prompt response and that Miya was able to provide the assistance you needed.

Your kind words and recognition mean a great deal to us. We take pride in providing timely and helpful customer support, and we're thrilled to know that your experience reflected that. We'll be sure to pass along your compliments to Miya.

Thank you again for your support and for being a valued part of the Rovina community.

The Rovina Support Team.

Tryrovina からの回答

2026年6月11日

Hi Robin,

Thank you for taking the time to share your feedback. We sincerely apologize for the difficulty you experienced while trying to cancel your subscription, and we understand how frustrating it must have been to contact us multiple times before getting a resolution.

We're very pleased to hear that Miya was able to respond quickly and diligently resolve the issue for you. Providing timely and effective support is extremely important to us, and we'll be sure to share your kind words with her.

Thank you again for your patience and for giving us the opportunity to make things right. We truly appreciate your feedback and your support.

The Rovina Support Team.

Tryrovina からの回答

2026年6月11日 に更新

Hi Kristine,

Thank you for taking the time to share your feedback! We're delighted to hear that Dadah was able to provide the support you needed.

Providing helpful and attentive customer service is very important to us, and we're glad Dadah could assist you and make your experience a positive one. We'll be sure to pass along your kind words.

Thank you again for your support and for being a valued part of the Rovina community.

The Rovina Support Team.

Tryrovina からの回答

2026年6月10日

Hi Chris,

Thank you so much for taking the time to share your experience! We’re delighted to hear that Jean was able to assist you with a quick and hassle-free resolution.

We completely understand wanting to avoid the inconvenience of return shipping, and we’re glad we could find a solution that worked well for you. We truly appreciate your openness to continuing to try the product, and we hope you’ll see positive results over time.

Your satisfaction means a lot to us, and we’ll be sure to pass your kind words along to Jean.

Thank you again for being a valued part of Rovina!

The Rovina Support Team.

Tryrovina からの回答

2026年6月10日

Hi Mary Anne,

Thank you so much for your kind words and 5-star review!

We’re glad to hear that Dadah was able to assist you promptly and effectively with your concerns. Providing helpful and responsive support is what we always strive for, and it’s wonderful to know he made a positive impact on your experience.

We truly appreciate your support and feedback!

The Rovina Support Team.

Tryrovina からの回答

2026年6月10日

Hi Kevin,

Thank you so much for your 5-star review and kind feedback!

We’re glad our team was able to accommodate your last-minute change and ensure there was no disruption to your delivery. Providing smooth and reliable service, even with urgent requests, is always our goal.

We truly appreciate your support and are happy to have you as a customer!

The Rovina Support Team.

Tryrovina からの回答

2026年6月10日

Hi Todd,

Thank you for your feedback, and we’re sorry to hear about the inconvenience you experienced.

We understand how frustrating it must be to receive additional shipments after attempting to cancel your subscription. Please rest assured that we take this seriously. We have already processed your cancellation request, and we’ve also reached out to you via email to confirm the details and ensure your subscription is fully stopped moving forward.

We appreciate you taking the time to contact us and provide your information during your cancellation attempts. Your feedback helps us improve our process to prevent this from happening again.

If you need any further assistance, please don’t hesitate to reach out—we’re here to help.

The Rovina Support Team.

Tryrovina からの回答

2026年6月10日

Hello, Bob.

Thank you so much for your wonderful feedback and for the 5-star review on Trustpilot!

We’re truly glad to hear that Angelie was able to assist you through a complicated situation and turn it into a positive experience. She always strives to provide clear guidance and supportive solutions, and it’s great to know she was able to help you manage your auto-refill concern, explore your options, and feel more comfortable moving forward.

Your kind words will surely mean a lot to Angelie and the rest of the team. We appreciate your trust and are happy we could assist you!

The Rovina Support Team.

Tryrovina からの回答

2026年6月9日

Hi Alisha,

We’re truly sorry to hear about your experience and understand how frustrating this situation must feel for you. We take feedback like this very seriously and would like to address your concerns transparently.

First, we want to clarify that Rovina does not pay for fake reviews. All reviews are submitted voluntarily by real customers based on their personal experiences with both our products and customer support. We respect every customer’s opinion, whether positive or negative.

After reviewing your concern, we understand that you feel you received more product than expected within a short period of time. The recurring orders were generated under the subscription option selected during checkout, which is clearly disclosed throughout the customer journey, including before checkout, during checkout, in confirmation emails, and inside the customer account portal. However, we never lock customers into subscriptions, and customers may cancel anytime through the portal or by contacting our support team.

We also want to assure you that our products are manufactured in FDA-registered and GMP-certified facilities and go through quality control processes to ensure product consistency and safety.

We’ve already reached out to you directly to further review and address your concerns regarding your account and orders. Kindly reply to our message so we can work toward a proper resolution for you.

Thank you for your feedback, as it helps us continue improving both our products and customer experience.

The Rovina Support Team.

Tryrovina からの回答

2026年6月9日

Hi Melissa,

Thank you so much for taking the time to share your feedback! We’re delighted to hear that you received prompt, polite, and respectful assistance from our team.

Providing timely and satisfactory customer support is very important to us, and your kind words truly mean a lot.

Thank you again for your support and for being a valued part of Rovina!

The Rovina Support Team.