Tryrovina レビュー 583

Tryrovina からの回答

2026年6月3日 に更新

Hi Steve,

Thank you so much for taking the time to share your feedback! We’re delighted to hear that Aira was able to assist you quickly, professionally, and with such a friendly approach.

Your kind words about her communication, professionalism, and prompt resolution truly mean a lot. We’re proud to have team members like Aira who are dedicated to providing excellent customer support and ensuring our customers feel valued and heard.

We’ll be sure to share your wonderful feedback with her recognition like this is incredibly motivating for our team.

Thank you again for being a valued part of Rovina!

The Rovina Support Team

Tryrovina からの回答

2026年6月3日

Hi Cher,

Thank you so much for taking the time to share your feedback! We’re delighted to hear that you love the product and that our customer service team was able to assist you with your subscription concern.

We truly appreciate your kind words about our commitment to both our products and our customers. Feedback like yours means a lot to our team and motivates us to continue providing the best service possible.

Thank you again for being a valued part of Rovina!

The Rovina Support Team

Tryrovina からの回答

2026年6月2日

Hi Bernice,

Thank you so much for taking the time to share your experience! We’re delighted to hear that you loved the product and experienced positive benefits from it.

We also truly appreciate your understanding regarding the subscription concern, and we’re happy to hear that Angelia was able to assist you promptly and compassionately in resolving the issue.

Your feedback means a lot to our team and motivates us to continue providing both quality products and excellent customer support.

Thank you again for being a valued part of Rovina!

The Rovina Support Team

Tryrovina からの回答

2026年6月2日

Hi William,

Thank you so much for taking the time to share such thoughtful feedback! We truly appreciate your understanding and perspective regarding the situation with your order.

You’re absolutely right — while issues can occasionally happen, what matters most is how they are handled, and we’re so happy to hear that Angelie was able to provide you with the care, professionalism, knowledge, and integrity you deserved throughout the process.

Your kind words mean a lot not only to Angelie, but to our entire team. Feedback like this motivates us to continue providing the best customer experience possible.

Thank you again for your support and for being a valued part of Rovina!

The Rovina Support Team

Tryrovina からの回答

2026年6月2日

Hi Pollyanna,

Thank you so much for taking the time to share your feedback! We’re delighted to hear that you had a positive experience and that our team was able to assist you promptly with the changes you needed.

We truly appreciate your understanding and your trust in doing business with us. Feedback like yours means a lot to our team and motivates us to continue providing the best service possible.

Thank you again for being a valued part of Rovina!

The Rovina Support Team

Tryrovina からの回答

2026年6月2日

Hi Denise,

Thank you so much for taking the time to share your feedback! We’re delighted to hear that Bham was able to assist you promptly and professionally with your account concerns.

We truly appreciate your kind words about her professionalism, kindness, and quick support. Feedback like yours means a lot to our team and motivates us to continue providing the best customer service possible.

Thank you again for being a valued part of Rovina!

The Rovina Support Team

Tryrovina からの回答

2026年6月3日 に更新

Hi Marlyn,

We’re truly sorry to hear about your experience, and we completely understand how upsetting and confusing this situation must have been , especially when it involves unexpected charges and delays in receiving an order you were waiting for.

To clarify, we do not lock customers into any subscription. All subscriptions are fully under the customer’s control and can be cancelled or managed at any time through our self-service subscription portal on our website. This is in place to ensure flexibility and transparency for every customer.

After reviewing your case, it looks like the order was part of an active subscription created after the initial purchase, which led to the recurring billing. We understand this may not have been clear at the time, and we’re genuinely sorry for any frustration or misunderstanding this has caused.

We also recognize how difficult it is to deal with shipping delays on top of billing concerns, and we regret that this experience did not meet your expectations.

Please know our support team has already reached out to you via email to help resolve this further. You’re also welcome to reply to that email or contact us at info@tryrovina.com, and we’ll make sure this is taken care of as quickly as possible.

We truly appreciate you bringing this to our attention, and your feedback helps us improve the experience for all customers moving forward.

The Rovina Support Team.

Tryrovina からの回答

2026年6月1日

Hi Bash,

Thank you so much for taking the time to share your feedback! We’re delighted to hear that you had a great experience with our fast service.

We truly appreciate your kind words and support. Feedback like yours means a lot to our team and motivates us to continue providing the best service possible.

Thank you again for being a valued part of Rovina!

The Rovina Support Team.

Tryrovina からの回答

2026年6月1日

Hi Nan,

Thank you so much for taking the time to share your feedback! We’re delighted to hear that you received a quick and thorough response to your inquiry.

We truly appreciate your kind words and support. Feedback like yours means a lot to our team and motivates us to continue providing the best service possible.

Thank you again for being a valued part of Rovina!

The Rovina Support Team.

Tryrovina からの回答

2026年6月1日 に更新

Hi Jerome,

Thank you for sharing your experience! We're sorry to hear you encountered delivery issues with your orders, but we're delighted that Aljan was able to assist you and provide the level of support you deserved. We'll be sure to pass along your kind words to him. We truly appreciate your patience and your feedback, and we're always here if you need any further assistance. Thank you for choosing us!

The Rovina Support Team.

Tryrovina からの回答

2026年5月31日

Hi Wayne,

Thank you so much for your kind words! I'm truly glad I was able to help. It was a pleasure assisting you, and I appreciate you taking the time to share your experience. Wishing you all the best!

The Rovina Support Team.

Tryrovina からの回答

2026年6月1日

Hello Judy,

Thank you so much for your wonderful feedback! We're really happy to hear that you had an excellent and enjoyable experience with our team. Providing prompt and helpful customer service is always our priority, and your kind words truly mean a lot to us. We appreciate your support and hope to serve you just as well again in the future!

The Rovina Customer Support Team.

Tryrovina からの回答

2026年6月1日

Hello Susan,

Thank you so much for your kind feedback! We’re glad to hear that your issue was resolved quickly and that you had a positive experience with our team. We’ll be sure to pass your appreciation on to Jodi—she’ll be very happy to know she was able to help. We truly appreciate your support and look forward to assisting you again in the future!

The Rovina Support Team.

Tryrovina からの回答

2026年6月1日

Hi Kathy,

Thank you so much for your feedback! We’re glad to hear that Angelie was able to assist you smoothly with your subscription cancellation. We completely understand, and we truly appreciate you letting us know your reason.

We’ll be here anytime you’re ready to reorder, and we look forward to serving you again in the future!

The Rovina Support Team.

Tryrovina からの回答

2026年5月31日

Hi Tina,

Thank you so much for your kind words and for taking the time to share your experience with Rovina!

We’re delighted to hear that you received a quick and polite response from our support team. Providing timely and courteous assistance is always our goal, and your feedback truly means a lot to us.

We sincerely appreciate your support and thank you for choosing Rovina!

Wishing you a wonderful day ahead.

The Rovina Support Team.

Tryrovina からの回答

2026年6月3日 に更新

Hi Terese,

Thank you for sharing your feedback. We’re truly sorry for the frustration and inconvenience this situation has caused, and we understand how concerning subscription-related experiences can feel when expectations aren’t met.

To clarify, we never lock customers into a subscription. All subscriptions are fully customer-managed and can be canceled or modified at any time through our self-service subscription portal on our website. This system is designed to ensure full transparency and control for every customer.

After reviewing your account, we can confirm that your subscription was successfully canceled prior to this review being posted. Additionally, the recent order associated with your account was also canceled and refunded back to your original payment method.

Please allow 1–10 business days for the refund to reflect on your account, depending on your bank or payment provider.

We sincerely regret that your experience did not reflect the level of clarity and ease we aim to provide. Your feedback is genuinely appreciated and will be shared with our team as we continue improving both our processes and communication.

If there’s anything else we can assist you with, please don’t hesitate to reach out.

The Rovina Support Team.

Tryrovina からの回答

2026年5月30日

Hi Heather,

Thank you so much for your kind words and for taking the time to share your experience with Rovina!

We’re delighted to hear that Aljan was able to assist you promptly and provide the helpful support you needed. We’ll be sure to pass along your feedback to him, t will truly mean a lot.

We sincerely appreciate your support and thank you for choosing Rovina!

Wishing you a wonderful day ahead.

The Rovina Support Team

Tryrovina からの回答

2026年5月30日

Hi Raquel,

Thank you so much for your kind feedback and for sharing your experience with Rovina!

We’re glad to hear that our team was able to respond quickly and efficiently to your questions and concerns. Providing prompt and helpful support is always our priority, and it’s great to know we were able to assist you.

We truly appreciate your support and thank you for choosing Rovina.

Wishing you all the best!

The Rovina Support Team

Tryrovina からの回答

2026年5月30日

Hi Amanda,

Thank you so much for your kind words and for sharing your experience with Rovina!

We're thrilled to hear that you've had a great experience with both our product and our customer service team. It's wonderful to know that the product has been beneficial to your overall health and wellness.

Your recommendation means a lot to us and motivates our team to continue providing the best possible service and products. Thank you for being a valued customer and for your support!

Wishing you continued health and wellness!

The Rovina Support Team.

Tryrovina からの回答

2026年5月30日

Hi Sand,

Thank you so much for your wonderful review! We're delighted to hear that Aira was able to assist you promptly and efficiently. Providing fast, helpful, and reliable support is always our goal, and we're thrilled that your request was resolved quickly.

We truly appreciate your feedback and your support. Thank you for choosing us!

The Rovina Support Team.