Tryrovina レビュー 584

Tryrovina からの回答

2026年5月30日

Hi Sand,

Thank you so much for your wonderful review! We're delighted to hear that Aira was able to assist you promptly and efficiently. Providing fast, helpful, and reliable support is always our goal, and we're thrilled that your request was resolved quickly.

We truly appreciate your feedback and your support. Thank you for choosing us!

The Rovina Support Team.

Tryrovina からの回答

2026年5月29日

Hi Cash,

Thank you so much for taking the time to share your feedback! We’re delighted to hear that we were able to clarify the refund process for you and provide the assistance you needed.

We truly appreciate your patience, understanding, and kind words. Feedback like yours means a lot to our team and motivates us to continue providing the best service possible.

Thank you again for being a valued part of Rovina!

The Rovina Support Team.

Tryrovina からの回答

2026年5月28日

Hi Darlene,

Thank you so much for taking the time to share your feedback! We’re delighted to hear that Angeline was quick to respond and able to help resolve your issue.

We truly appreciate your kind words and support. Feedback like yours means a lot to our team and motivates us to continue providing the best service possible.

Thank you again for being a valued part of Rovina!

The Rovina Support Team.

Tryrovina からの回答

2026年5月27日

Hi There,

Thank you so much for your kind words and support!

We’re truly happy to hear that you’re enjoying the product and that our customer service team was able to provide caring, helpful, and quick assistance. Your satisfaction means a lot to us, and feedback like this motivates us to continue providing the best experience possible.

Thank you again for choosing Rovina!

The Rovina Support Team.

Tryrovina からの回答

2026年5月27日

Hi Jeanine,

Thank you for your honest feedback, and we sincerely apologize for the delay in resolving your concern. We also appreciate your comments regarding the ingredient visibility, as we understand how important clear product information is when making a purchase decision. Your feedback will be shared with our team as we continue working to improve both our service and product experience. We’re glad we were able to assist in the end, and we truly appreciate your patience throughout the process.

The Rovina Support Team.

Tryrovina からの回答

2026年5月27日

Hi Belinda,

Thank you so much for your wonderful feedback! We’re delighted to hear that you had a great experience with our team and service. Your recommendation truly means a lot to us. We appreciate your support and look forward to serving you again in the future!

The Rovina Support Team.

Tryrovina からの回答

2026年5月27日

Hi Jackie,

Thank you so much for your kind words and support! We’re thrilled to hear that you’re happy with both our company and products. Providing top-notch quality and excellent service is always our goal. We truly appreciate you being part of our community!

The Rovina Support Team.

Tryrovina からの回答

2026年5月26日 に更新

Hi Dede,

Thank you so much for your wonderful review and kind words!

We're truly happy to hear that you were impressed with our customer service and that you’ve had a positive experience with the product without any side effects. Your feedback means a lot to us and is greatly appreciated.

It was a pleasure assisting you, and we’re grateful to have you as part of the Rovina family. Please don’t hesitate to reach out anytime if you need further assistance.

The Rovina Support Team.

Tryrovina からの回答

2026年5月26日

Hi Geraldine,

Thank you so much for your kind words and support! We're truly happy to hear that you felt comfortable doing business with us. Providing prompt, understanding, and personalized customer service is always our goal. We’ll be sure to share your feedback with Jane, she’ll be delighted to know she made such a positive impact. Thanks again for choosing us!

The Rovina Support Team.

Tryrovina からの回答

2026年6月3日 に更新

Hi Steven,

We sincerely apologize for the confusion and frustration this experience caused you, and we completely understand why seeing a shipment update connected to China would raise concerns after believing the product was made in the USA. Your trust is very important to us, and we truly appreciate you bringing this to our attention.

Rovina is a U.S.-based brand, with our business operations handled from South Carolina. Our Astaxanthin supplement is manufactured in the United States in a GMP-certified facility while following strict quality and safety standards.

That said, some international logistics hubs or shipping partners may be involved during the shipping and transit process, We understand how this may have appeared misleading, and we appreciate the opportunity to clarify it.

We’re also very glad we were able to respond quickly and process your refund promptly after you reached out. Customer satisfaction and transparency are extremely important to us, and feedback like yours helps us continue improving our communication moving forward.

Thank you again for sharing your experience with us, Steven. We genuinely appreciate your feedback and the chance to address your concerns.

The Rovina Support Team.

Tryrovina からの回答

2026年5月25日

Hi Larry,

Thank you so much for your wonderful feedback! We're thrilled to hear Kat was able to help and provide such a great experience. We truly appreciate your support and kind words!

The Rovina Support Team.

Tryrovina からの回答

2026年5月24日

Hi Sonia,

Thank you so much for your amazing feedback!

We’re absolutely thrilled to hear that you love the product and plan to purchase again soon. Your support truly means a lot to us, and we’re so happy to be part of your wellness journey.

We can’t wait to serve you again soon. Thank you for choosing Rovina!

The Rovina Support Team.

Tryrovina からの回答

2026年5月22日 に更新

Hi Liz,

Thank you so much for your kind feedback!

We’re very happy to hear that Jean provided timely, professional, and courteous support. We’ll be sure to share your wonderful comments with her.

We truly appreciate your support and thank you for choosing Rovina!

The Rovina Support Team.

Tryrovina からの回答

2026年5月22日

Hi Monica,

Thank you for sharing your experience with us!

We’re happy to hear that your issue was handled promptly and professionally. Providing efficient and supportive service is very important to us, and we truly appreciate your feedback.

Thank you for choosing Rovina!

The Rovina Support Team

Tryrovina からの回答

2026年5月22日

Hi Michele,

Thank you so much for your kind words and thoughtful feedback. We truly appreciate you taking the time to share your experience.

I’m very happy to hear that Angelie was able to assist you promptly and take care of your concern. Providing responsive and helpful support is very important to us, and your message will surely mean a lot to her.

We sincerely appreciate your patience and support, and we’re grateful we had the opportunity to assist you.

The Rovina Support Team

Tryrovina からの回答

2026年5月22日

Hi SGB,

Thank you so much for your wonderful feedback!

We’re thrilled to hear that you had a positive experience with our customer service team. Providing outstanding support and making sure our customers feel valued is always our goal.

We truly appreciate your support and look forward to assisting you again whenever needed!

The Rovina Support Team.

Tryrovina からの回答

2026年5月22日

Hi Bob,

Thank you so much for taking the time to share your experience with us.

We’re delighted to hear that Jodi and Jean were able to answer all your questions and provide clear guidance throughout the refund process. Our team always strives to make every interaction as smooth, transparent, and helpful as possible.

Your kind feedback is truly appreciated, and we’ll be sure to share your message with both Jodi and Jean.

The Rovina Support Team.

Tryrovina からの回答

2026年5月21日

Hi Odray,

We’re sorry to hear about your experience and understand how frustrating the delay has been. After reviewing your account, we can confirm that a full refund for this order was successfully processed on April 29, 2026, back to your original payment method.

Please note that shipping delays can occasionally occur while packages are in transit with the carrier, which is unfortunately outside of our control. However, we want to assure you that we are a legitimate business, and we always work to resolve issues for our customers as fairly and quickly as possible.

If you are unable to locate the refund, we recommend checking with your bank or payment provider, as processing times may vary depending on the institution.

We truly appreciate your feedback and the opportunity to clarify the situation.

The Rovina Support Team.

Tryrovina からの回答

2026年5月21日

Hi Jennifer,

Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you’re enjoying the product and that you had a great experience with our customer service.

We’ll be sure to share your compliments with Jean , she’ll be very happy to know she made such a positive impression.

We truly appreciate your support and thank you for choosing Rovina!

The Rovina Support Team.

Tryrovina からの回答

2026年5月21日

Hi Willard,

Thank you so much for your kind feedback! We’re delighted to hear that you had a great experience with our support team and that Aira was able to assist you in a friendly and timely manner.

We’ll be sure to share your message with Aira , she’ll truly appreciate it.

Thank you again for your support and for choosing Rovina!

The Rovina Support Team