Have canceled subscription multiple times. They keep sending products and charging me. My subscriptions show canceled on their website. But their product keeps coming no matter what we tried. I tried... もっと見る
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レビュアーのコメントを見てみましょう
I haven’t say that Anthony handles my concerns with nothing but pure consideration for situation I was dealing with regarding a refund. He was quick to respond and to deal with the problem without an... もっと見る
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I had a small issue with the ordering of this project and Jodi whom assisted me to get it sorted did a fantastic job. Very kind lady, prompt and willing to assist with my inquiries. Very grateful f... もっと見る
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I am loving this product! I can tell my skin has more elasticity to it. The crepey skin on my legs is less noticeable as well. Customer service is beyond HELPFUL AND POLITE if you ever need to reach... もっと見る
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4.3
優良
584件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 98％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very DISAPPOINTED i could not put a…
Very DISAPPOINTED i could not put a order in as there is NO Paypal payments
2026年5月21日
自発的なレビュー
Tryrovina からの回答
Hi Leanne,
We’re very sorry for the disappointment and inconvenience caused. At the moment, we currently do not accept PayPal as a payment option.
We truly appreciate your feedback, and we understand how important flexible payment methods are for our customers. Your comments will be shared with our team as we continue working to improve the customer experience.
We hope to have the opportunity to serve you in the future.
The Rovina Support Team.
Customer Service very responsive!
Unfortunately the product was not for me - that said, Jean from the customer service department was super helpful with a solution.
2026年5月20日
自発的なレビュー
Tryrovina からの回答
Hi Elle,
Thank you so much for sharing your experience with us!
While we’re sorry to hear that the product was not the right fit for you, we’re very happy to know that Jean was able to assist you and provide a helpful solution. We’ll be sure to share your kind words with her.
We truly appreciate your feedback and thank you for giving Rovina a try!
The Rovina Support Team.
My request to cancel a subscription was…
My request to cancel a subscription was met with nothing but cooperation and thanks for reaching out. The responding employee, Gem, was understanding, didn't question my decision and offered to be of more service if I ever needed same. This is truly the way CS should be handled. In other cases, I have been offered/pressured to take other resolutions. I am so impressed and wanted to make that clear.
Claudette Hilliard
2026年5月20日
自発的なレビュー
Tryrovina からの回答
Hi Claudette,
Thank you so much for your kind words, Claudette! We truly appreciate you taking the time to share your experience. We’re delighted to hear that Gem was able to assist you with understanding and professionalism. Providing respectful and pressure-free customer support is very important to us, and your feedback means a lot. Please don’t hesitate to reach out if we can ever assist you again in the future.
The Rovina Support Team.
The response for a refund request was…
The response for a refund request was prompt and my refund is on the way.
2026年5月20日
自発的なレビュー
Tryrovina からの回答
Hi Angela,
Thank you so much for your feedback! We’re glad to hear that your refund request was handled promptly and that the process went smoothly. Providing fast and helpful support is always our goal. We truly appreciate your support and hope to assist you again in the future if needed!
The Rovina Support Team.
Joan is going to be great
Joan is going to be great! She will be my main point of contact from now on with this company so I won’t have to restart a new relationship with another customer service rep all the time, yay!
2026年5月19日
自発的なレビュー
Tryrovina からの回答
Hi Steve,
Thank you so much for your kind words and feedback!
We’re very happy to hear that Joan was able to provide you with such a positive experience. Building trust and consistency with our customers is very important to us, and we’re glad you feel comfortable having Joan as your main point of contact moving forward.
We truly appreciate your support and look forward to continuing to assist you whenever needed!
The Rovina Support Team
I needed some reassurance about Rovina…
I needed some reassurance about Rovina Astaxanthin, as there are so many copy cats on the market. So I reached out with questions/concerns and receive a quick and comprehensive reply, along with a Certificate of Authenticity. I felt heard and now have more confidence in Rovina. In this day and age. with so many knock offs, that is just plain good business.
2026年5月18日
自発的なレビュー
Tryrovina からの回答
Hi Ann,
Thank you so much for taking the time to share your experience.
We completely understand your concerns, especially with so many similar products on the market today. We’re very glad our team was able to provide the reassurance and information you needed, including the Certificate of Authenticity, to help you feel more confident in Rovina Astaxanthin.
Providing transparency, support, and peace of mind to our customers is very important to us, and we truly appreciate your kind words and trust in our brand.
Thank you again for your support!
The Rovina Support Team.
Anthony in C.S
Anthony in C.S. made such a wonderful and most positive difference for me in the politest way he handled my issues. He was prompt in his responses and found a way to assist that was agreeable for both sides. I admire his skills and hope customers ask for his name in assistance moving forward. This company is lucky to have such a special individual in this department.
With Gratitude,
Marsha. Las Vegas
2026年5月18日
自発的なレビュー
Tryrovina からの回答
Hi Marsha,
Thank you so much for taking the time to share your feedback.
We’re truly happy to hear that Anthony was able to assist you in a polite, prompt, and effective manner. It’s always our goal to ensure our customers feel supported and understood, and we’re glad he was able to turn your experience into a positive one.
Your kind words will definitely be shared with Anthony and the rest of the team, it will mean a lot to him.
If you ever need anything else, please don’t hesitate to reach out. We’re always here to help.
The Rovina Support Team
Tryrovina からの回答
Hi Greg,
Thank you so much for your kind feedback!
We’re glad to hear that Aira was able to assist you promptly and courteously. She will definitely appreciate your recognition of her effort.
If you ever need anything else, please don’t hesitate to reach out , we’re always here to help.
The Rovina Support Team
Don’t buy this scam
Don’t buy this scam! They auto-renew without your permission! Junk! Do NOT buy!
2026年5月18日
自発的なレビュー
Tryrovina からの回答
Hi Kathy,
We’re truly sorry to hear about your experience and understand your frustration regarding the subscription renewal.
We would appreciate the opportunity to review your account and help resolve this for you. Please send us a direct message at info@tryrovina.com with your order details or the email used on the purchase so we can assist you further.
We would also like to clarify that the subscription details are disclosed throughout the customer journey, including:
• before adding the product to cart
• during checkout
• in the post-purchase confirmation email
• and within the customer account portal
We always aim to provide transparency regarding our subscription program and are continuously working to improve the customer experience and communication process.
Thank you,
The Rovina Support Team
Tryrovina からの回答
Hi Rene,
Thank you so much for your kind feedback!
We’re very happy to hear that our customer service team was able to assist you and provide a helpful experience. Your support truly means a lot to us.
If you ever need anything else, please don’t hesitate to reach out — we’re always here to help!
The Rovina Support Team
Great customer service and very quick…
Great customer service and very quick resolving my issue. Thank you!
2026年5月18日
自発的なレビュー
Tryrovina からの回答
Hi Heidi,
Thank you so much for your kind words! We’re very happy to hear that you had a great experience with our customer service team and that your issue was resolved quickly. Your feedback truly means a lot to us, and we appreciate your support.
The Rovina Support Team.
Tryrovina からの回答
Hi Jenny,
Thank you so much for your kind feedback!
We’re very happy to hear that you found our support helpful. Your support and positive words truly mean a lot to our team.
If you ever need anything else, please don’t hesitate to reach out — we’re always here to help!
The Rovina Support Team
The response every time i would contact…
The response every time i would contact them always responded we had a little issue with delivery but finally everything turned out great.
Thank you Miya
2026年5月18日
自発的なレビュー
Tryrovina からの回答
Hi Ana,
Thank you so much for sharing your experience with us!
We truly appreciate your patience throughout the delivery issue, and we’re very happy to hear that everything was resolved in the end. It’s wonderful to know that Miya was able to consistently assist and respond whenever you reached out.
Your kind words mean a lot to our team, and we’ll be sure to share your feedback with Miya.
Thank you again for your support and for choosing Rovina!
The Rovina Support Team.
Confident and concise.
Arlyn, the agent has been very helpful she responded my query and request with precision. Thank you Arlyn you have given me a peace of mind to this matter appreciate you.
2026年5月6日
自発的なレビュー
Tryrovina からの回答
Hi there,
Thank you so much for your kind words and thoughtful feedback!
We’re very happy to hear that Arlyn was able to assist you with confidence, precision, and care. Providing peace of mind and a smooth experience for our customers is always our goal, and your feedback truly means a lot.
We’ll be sure to share your comments with Arlyn. Thank you again for your support and appreciation!
The Rovina Support Team.
I recently ordered Rovinsa Astaxanthin…
I recently ordered Astaxanthin from Rovina There was a big mix up regarding the subscription which was extremely frustrating I thought I was going to have to through the drawn out exhausting steps to resolve this but I was pleasantly surprised, Aljan a representative from Rovina resolved my issue very quickly Made me whole. I would definitely recommend this company!
2026年5月15日
自発的なレビュー
Tryrovina からの回答
Dear Victoria,
Thank you so much for sharing your experience and feedback!
We sincerely apologize for the frustration caused by the subscription mix-up, but we’re very happy to hear that Aljan was able to resolve the issue quickly and make things right for you.
Providing efficient and caring customer support is very important to us, and we truly appreciate your patience and understanding throughout the process.
Thank you again for your recommendation and support, it truly means a lot to us!
The Rovina Support Team.
Nicole helped me in a timely respectful…
Nicole helped me in a timely respectful manner
2026年5月16日
自発的なレビュー
Tryrovina からの回答
Hi Kendra,
Thank you so much for taking the time to share your feedback!
We’re very glad to hear that Nicole was able to assist you in a timely and respectful manner. Providing prompt, professional, and caring support is very important to us, and your kind words mean a lot to our team.
We truly appreciate your support and look forward to serving you again in the future.
Wishing you all the best!
The Rovina Support Team
Excellent company an excellent customer service!
I believe this is a really good company.I started having stomach problems and told them that I had to cancel both of my subscriptions.And they did it without hesitation.They were very kind and helpful ! I would certainly consider ordering from this company again. I have never had a company so easy to deal with and so kind!
2026年5月16日
自発的なレビュー
Tryrovina からの回答
Hi Cheri,
Thank you so much for your kind words and for sharing your experience with us!
We’re truly sorry to hear about the stomach issues you experienced, but we’re very glad our team was able to assist you promptly and make the cancellation process easy and stress-free.
Providing compassionate and understanding customer service is very important to us, and your feedback means a lot to our team. We truly appreciate your support and would be honored to serve you again in the future.
Wishing you all the best and good health always!
The Rovina Support Team.
The situation was really odd due to an…
The situation was really odd due to an allergic reaction and Gem was very understanding. They not only refunded the "accidental" second purchase, but also credited the first which I didn't expect because it was more than 2 months ago
2026年5月15日
自発的なレビュー
Tryrovina からの回答
Hi Rob,
Thank you so much for sharing your experience and for your kind words about Gem!
We’re truly sorry to hear about the allergic reaction, but we’re glad that Gem was able to assist you with understanding and care throughout the situation. Providing compassionate and fair support to our customers is very important to us.
We sincerely appreciate your trust and thank you for giving us the opportunity to make things right. Wishing you all the best and good health moving forward!
The Rovina Support Team.
Misunderstanding to begin with didn't…
Misunderstanding to begin with didn't make things go that well.
Gem was great help trying to get things resolved.
I feel things need to be explained a bit better on the order refill department. Auto refill shouldn't be a option unless it is agreed apoun or special signing on order .
Gem took care of the request I made and resolved the issue.
2026年5月15日
自発的なレビュー
Tryrovina からの回答
Hi David,
Thank you for sharing your feedback with us. We sincerely apologize for any confusion regarding the refill/subscription process and completely understand your concerns about having clearer information provided during the ordering process.
Your feedback is truly valuable and helps us continue improving our communication and overall customer experience.
We’re also very pleased to hear that Gem was able to assist you and help address your concerns. We will gladly pass along your kind words to her.
Thank you once again for your patience, understanding, and continued support.
Kind regards,
The Rovina Support Team
Good product and Gem was very helpful
Good product and Gem was very helpful! :) 💪🏽🙏🏽
2026年5月15日
自発的なレビュー
Tryrovina からの回答
Hello Anderson,
Thank you so much for your kind feedback!
We’re delighted to hear that you’re enjoying the product and that Gem was able to provide helpful support throughout your experience. We’ll be sure to share your kind words with her!
We truly appreciate your support and thank you for choosing us.
The Rovina Support Team.
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