Have canceled subscription multiple times. They keep sending products and charging me. My subscriptions show canceled on their website. But their product keeps coming no matter what we tried. I tried... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I haven’t say that Anthony handles my concerns with nothing but pure consideration for situation I was dealing with regarding a refund. He was quick to respond and to deal with the problem without an... もっと見る
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I had a small issue with the ordering of this project and Jodi whom assisted me to get it sorted did a fantastic job. Very kind lady, prompt and willing to assist with my inquiries. Very grateful f... もっと見る
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I am loving this product! I can tell my skin has more elasticity to it. The crepey skin on my legs is less noticeable as well. Customer service is beyond HELPFUL AND POLITE if you ever need to reach... もっと見る
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4.3
優良
584件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 98％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Tryrovina からの回答
Hi Gary,
Thank you so much for your kind feedback!
We’re delighted to hear that you’re enjoying the product and that Gem was able to provide helpful support throughout your experience. We’ll be sure to share your kind words with her!
We truly appreciate your support and thank you for choosing us.
The Rovina Support Team.
Tryrovina からの回答
Hi April,
Thank you so much for taking the time to share your experience!
We’re happy to hear that Ajan was able to immediately resolve your concern and provide the assistance you needed. Your kind feedback truly means a lot to our team.
If you ever need anything else, please don’t hesitate to reach out , we’re always here to help!
The Rovina Support Team.
Gem answered promptly
Gem answered promptly, very politely, and with a quick and clear and very helpful resolution to the issue.
2026年5月14日
自発的なレビュー
Tryrovina からの回答
Hi Jay,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Gem was able to assist you promptly, politely, and provide a quick, clear, and helpful resolution to your concern. We’ll be sure to share your kind words with her!
We truly appreciate your support and thank you for choosing us.
The Rovina Support Team.
Tryrovina からの回答
Hi Josie,
Thank you for your feedback!
We’re glad to hear that your concern was handled in a timely manner. Providing prompt and efficient support is always our goal, and we truly appreciate you taking the time to share your experience with us.
The Rovina Support Team.
Isaias | Customer Support Jerked me…
Isaias | Customer Support Jerked me around for 2 days, before notifying me that I would be refunded my credit card charge, that lead me to cancelling my card so that no further charges could be made.
I did not sign up for auto ship, yet received notification of the shipment after it shipped.
The order I placed was a one time order, i wanted to try first before moving forward with the supplement.
I received the shipment today, so if you would send me a return label, I will surely send it back.
I noticed no difference in anyway using your product.
2026年5月4日
自発的なレビュー
Tryrovina からの回答
Hi Jeanne,
We sincerely apologize for the frustration and inconvenience this experience has caused you. We completely understand your concern, especially since you intended to place only a one-time trial order before deciding whether to continue with the product.
Please rest assured that your subscription has already been canceled successfully, and a full refund for the recent charge has been processed. There will be no further recurring shipments or charges moving forward.
We truly appreciate your feedback and the opportunity to address your concern.
The Rovina Support Team.
Great customer service
Angelie was so incredibly kind and helpful to me throughout all of our emails. Really made me enjoy my dealings with Rovina. Thank you for all your help!
2026年5月14日
自発的なレビュー
Tryrovina からの回答
Hi Alicia,
Thank you so much for your kind words and wonderful feedback!
We’re truly happy to hear that Angelie provided you with a positive experience and was able to assist you throughout your emails. We’ll be sure to share your message with her, it will definitely make her day!
Thank you for choosing Rovina, and we truly appreciate your support.
The Rovina Support Team.
Everything worked out so nice
Everything worked out so nice! Great products.. very happy with customer service and products. Thank you so much!
2026年5月14日
自発的なレビュー
Tryrovina からの回答
Hi Cindi,
Thank you so much for your kind words! We’re truly happy to hear that everything worked out well and that you’re satisfied with both our products and customer service. Your support means a lot to us, and we truly appreciate you taking the time to share your experience.
The Rovina Support Team.
The customer service team I had a positive experience with the service team getting back to me quickly every time. was tentative…
The customer service team was tentative to my request to fully refund me for my returned product. When there was an issue with the return address they were quick to respond that I can keep the product when UPS office returns it. I had a positive experience with the service team getting back to me quickly every time.
2026年5月13日
自発的なレビュー
Tryrovina からの回答
Hello,
Thank you so much for taking the time to share your experience with us. We truly appreciate your kind words and are very happy to hear that our customer service team was able to assist you promptly throughout the process.
We sincerely apologize for the inconvenience caused by the return address issue, and we’re glad we were able to provide a resolution that worked for you. Your patience, understanding, and feedback mean a lot to us.
Thank you again for choosing Rovina. We’re always here whenever you need assistance.
The Rovina Support Team.
Angelie was very helpful in resolving…
Angelie was very helpful in resolving my issue.
2026年5月13日
自発的なレビュー
Tryrovina からの回答
Hi Bobbie,
Thank you so much for your kind feedback! We’re delighted to hear that Angelie was able to help resolve your issue and provide you with a positive experience.
We truly appreciate your support and will make sure your kind words are shared with Angelie and the team. Thank you again for choosing Rovina!
The Rovina Support Team.
Customer service outstanding
Customer service regarding a return with Jean was prompt and friendly with flexible options...appreciate that these days!
2026年5月13日
自発的なレビュー
Tryrovina からの回答
Hi Carol,
Thank you so much for your wonderful feedback, Carol! We’re very happy to hear that Jean was able to assist you promptly and provide friendly and flexible support throughout your return process.
We truly appreciate your kind words and support. Feedback like yours means a lot to our team, and we’re grateful for the opportunity to assist you. Thank you for choosing Rovina!
The Rovina Support Team.
Easy to work with
I chose not to use the product and it was refunded and agreed on a settlement and did not have to return the product. Very easy to work with.
2026年5月13日
自発的なレビュー
Tryrovina からの回答
Hi Marleen,
Thank you so much for sharing your experience with us! We’re glad to hear that the resolution process was smooth and easy for you, and that we were able to reach a settlement that worked well on your end.
Our team always aims to provide flexible and hassle-free support whenever possible, and we truly appreciate your kind feedback. Thank you again for choosing Rovina!
The Rovina Support Team.
Had an issue that they were able to…
Had an issue that they were able to quickly resolve.
2026年5月11日
自発的なレビュー
Tryrovina からの回答
Hi Jackie,
Thank you for taking the time to share your experience with us!
We’re glad we were able to resolve the issue quickly and provide the support you needed. Your feedback truly means a lot to our team.
If you ever need anything else, please don’t hesitate to reach out , we’re always happy to help!
The Rovina Support Team.
Joan was very helpful.
Joan, the service representative, was very helpful, patient and informative.
2026年5月13日
自発的なレビュー
Tryrovina からの回答
Hi Lana,
Thank you so much for your kind feedback! We’re very happy to hear that Joan was able to provide helpful, patient, and informative assistance. We truly appreciate you taking the time to share your experience, and we’ll be sure to pass your wonderful comments along to her. Thank you again for your support!
The Rovina Support Team.
..l had a few queries for 'rovina' that
..l had a few queries for 'rovina' that
'joan' responded to quickly, in an enlightened way..
with openess; grace; understanding and generosity of Spirit..
l'll most certainly be back to them to re:order their astaxanthin..my body loves it!..as l do their company ethics.
all 'round? cheers! dears..
2026年5月12日
自発的なレビュー
Tryrovina からの回答
Hi Julie,
Thank you so much for your beautiful and thoughtful 5-star review! We’re truly delighted to hear that Joan was able to assist you with openness, understanding, and care. Your kind words about both our customer service and company ethics mean a great deal to us. We’re also so happy to know that you’re loving the astaxanthin and experiencing positive results. We sincerely appreciate your support and look forward to welcoming you back again in the future. Cheers and thank you again!
The Rovina Support Team.
Issue Resolved
Had an issue with an order I did not place where the Rovina computer read as me being a subscriber. A month after purchasing the product to try out I received a notice saying that I was charged the next month’s supply. Since I don’t recall signing up for a subscription I immediately contract Rovina and their customer service rep Anthony responded to my situation. After a few emails were exchanged explaining the situation Anthony was able to go through his channels and resolve the situation and refund my money. Thank you Anthony for your assistance and customer care.Sincererly, BK.
2026年5月11日
自発的なレビュー
Tryrovina からの回答
Hi Bobby,
Thank you so much for taking the time to share your experience and for your kind words about Anthony. We sincerely apologize for the confusion regarding the subscription, but we’re very glad Anthony was able to assist you, address your concerns, and help resolve the matter promptly. Providing excellent customer care and support is very important to us, and your feedback truly means a lot. Thank you again for your patience, understanding, and support.
The Rovina Support Team.
Understanding and compassion shown to a…
Understanding and compassion shown to a customer in a bind.
2026年5月12日
自発的なレビュー
Tryrovina からの回答
Hi Mary,
Thank you so much for your thoughtful 5-star review. We truly appreciate your kind words and are glad we were able to provide understanding and compassion during a difficult time. Our goal is always to support our customers with care, respect, and professionalism, and your feedback means a great deal to us. Thank you again for your trust and support.
The Rovina Support Team.
Excellent Customer Service
Jodi provided excellent customer service via e-mail. Her replies were thoughtful and showed she understood my issue and offered several options. She even responded on a Sunday, just a few hours after I sent the initial e-mail to Customer Service.
2026年5月10日
自発的なレビュー
Tryrovina からの回答
Hi Lorri,
Thank you so much for your kind words and wonderful 5-star review! We’re delighted to hear that Jodi was able to provide thoughtful and timely assistance while addressing your concerns. We truly appreciate you taking the time to share your experience, and we’ll be sure to pass your feedback along to her. Your support means a lot to us!
The Rovina Support Team.
Aljan was very responsive to my email…
Aljan was very responsive to my email and most helpful explaining my options. thanks for your prompt service.
sincerely
Deb Josephson
2026年5月6日
自発的なレビュー
Tryrovina からの回答
Dear Deb,
Thank you so much for your kind feedback. We’re very happy to hear that Aljan was responsive and able to clearly explain your options while providing prompt assistance. We truly appreciate you taking the time to share your experience, and your support means a lot to us.
The Rovina Support Team.
My 1st order took awhile to arrive
My 1st order took awhile to arrive. Within a week you charged me for a 2nd shipment. You charged an inactive acct. You guarantee a 90 day return policy. I am returning my 1st shipment. I have been put on eliquis and can not use the shipments. How do I return my shipments for refund?
2026年5月4日
自発的なレビュー
Tryrovina からの回答
Hi Sharleen,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused.
Please rest assured that your concern has already been addressed. Your subscription has been canceled, and the charge has already been refunded to your original payment method. Our team has also reached out to you via email with the resolution details.
We’re very sorry to hear about your recent health situation, and we truly appreciate your patience and understanding throughout this process.
The Rovina Support Team.
I appreciate Angelina’s prompt…
I appreciate Angelina’s prompt attention to my concerns.
2026年5月12日
自発的なレビュー
Tryrovina からの回答
Hi Lynn,
Thank you for your kind feedback! We’re so glad to hear that Angelina was able to provide prompt attention to your concerns. We truly appreciate you taking the time to share your experience, and your support means a lot to our team.
The Rovina Support Team.
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企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
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