tucann.comレビュー 

181
TrustScore 5段階評価の3.5

3.6

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

We love our Tucann swim suits! We’re always looking for matching sets to accentuate our bodies, and Tucann delivers THE BEST! The quality is excellent. They fit perfectly AND they’re comfortable! We g... もっと見る

5つ星のうち4の評価

The trunks fit my husband great but he stated there is no pocket for “his junk”, in other words no support. He’s 73 and at this age, men need genital support. I’m an NP and male genital support is nec... もっと見る

5つ星のうち1の評価

Customer Service is Lacking they are always late on their expected delivery date even if you choose expedited shipping. There is no support number and they don’t answer their emails. This is the sec... もっと見る

5つ星のうち5の評価

Tucann was a fantastic company to order from. Items came as scheduled and when I needed to change the shipping address their support team responded within an hour…even though I emailed them at 6:00am!... もっと見る

企業情報


連絡先

3.6

まあまあ

TrustScore 5段階評価の3.5

181件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 48%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.6

すべてのレビュー

(181)

過去12か月のレビュー数: 92

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち2の評価

50$ de frais de douanes

50$ de frais de douanes
Un montant fixe envoyé par e mail n’est pas le même montant que la publicité sur facebook

Bref, de la bonne qualité mais je déteste me faire voler alors c’est terminé pour moi avec Tucann

2025年12月1日
自発的なレビュー
5つ星のうち5の評価

Jestem bardzo zadowolony nie tylko z…

Jestem bardzo zadowolony nie tylko z produktów , które od lat kupuje zarówno męskie i damskie , ale również z podejścia do klienta , zawsze pomocni rozwiązują problemy błyskawicznie .Odpowiadają na korespondencje szybko i precyzyjnie .
Bardzo polecam

2025年11月12日
自発的なレビュー
5つ星のうち3の評価

Only one fault

I'm onto my 4th pair of swim shorts in 3 years. The shorts haven't worn out and I swim in them every day. They're like brand new and still fit well. However, the elasticity in the waste band breaks down, making them unwearable.
As much as I like them, unfortunately, I wont be buying any more until Tucan can improve the waste band and draw string.

2025年10月25日
自発的なレビュー
5つ星のうち1の評価

Read the fine print

Horrible time wasting return process only to be charged $7.93 for FedEx plus a $10 restocking fee which is not very clear upon purchase. It’s definitely there in the small writing so Barbie beware their products good service OK return process a nickel and dime experience and an absolute nightmare

2025年9月22日
自発的なレビュー
tucann.com ロゴ

tucann.com からの回答

Hi Eric, thank you for your feedback. We’re sorry to hear that your return experience was frustrating. Our goal is always to make returns as smooth as possible, and we appreciate your note regarding the clarity of our fees. We take comments like yours seriously and will review this to ensure proper improvements are implemented.

We’re glad to hear you were satisfied with the product itself and our service overall, and we hope to provide a better experience in the future.

If you’d like to discuss this further or need assistance, please feel free to contact us directly at support@tucann.com. We’d be happy to help.

5つ星のうち2の評価

Not worth it

For an expensive pair of shorts the zipper broke on them almost immediately. Upon contacting customer support (which was laughable) and having numerous email exchanges they reluctantly offered my a $20 credit for me to go and find someone to supply and install a new zipper for me. Their customer service was unprofessional and I would expect alot more from a company billing themselves as a premium product. Would not recommend.

2025年9月9日
自発的なレビュー
5つ星のうち1の評価

I purchased 3 pairs of shorts

I purchased 3 pairs of shorts. 2 of the 3 shorts came with vents in the back so the shorts dont balloon up when getting in the water. One pair didnt have this feature and was extremly uncomfortable to get in and out of water. You need to press all the air out each time you get in. I asked if there was a defect and wanted to just exchange this new pair with ones like the other. I was told that this was there older model and it is what it is. I asked to exchage them with a different pair that has the vents in the back. I was then told that they will not because the tag was removed. This is all within 1 week of delivery. The customer service took aver 45 days to come to there choice of not just exchanging them after 5 emails pictures of the shorts ect. Hope that they dont mess up your order as you can see from many other customers that ther customer service is beyond poor.

2025年7月15日
自発的なレビュー
5つ星のうち2の評価

Love their bathing suit BUT …

Love their bathing suits customer service needs help. Email them numerous times now about information on exchanging a men’s bathing suit for a large because they sent me a small and have not had any response back after numerous emails although I love their bathing suits I will not be dealing with this company anymore.

2025年7月29日
自発的なレビュー
tucann.com ロゴ

tucann.com からの回答

Hey There, we have tried to contact you several times but received no response, can you please reach out to us - support@tucann.com

5つ星のうち5の評価

Really happy about the product

Really happy about the product. Good quality and looks really good on! Size chart was right.

I'we been wearing them almost week now on holiday and wash them in washingmashine few times and colous and fabrikc still in perfect condition. Won't be last tucanns

2025年8月9日
自発的なレビュー
5つ星のうち1の評価

Refund policy

After 20 emails back and forth, they have finally decided to refund me but are waiting on that decision, we are into day 10 now, been emailing them everyday and same lame response, they are awaiting the final decision, well what's so hard, shorts never arrived and they've tried everyway to wriggle out and stall me thinking I'll just go away, what a rotten company. Don't buy from these scammers save your money

2025年7月28日
自発的なレビュー
tucann.com ロゴ

tucann.com からの回答

Hi there, we would love to look into your order further to find a suitable outcome for the issue however upon requesting further information nothing has been provided! please reach out to us so we can handle the matter appropriately !

5つ星のうち1の評価

Shocking delivery and customer service

Ordered on the 19th of July, now just in August and still no delivery.
Just get emails from customer service saying thanks for bearing with us.
I wished I'd not bothered, not a clue when or if anything will arrive.

2025年8月1日
自発的なレビュー
tucann.com ロゴ

tucann.com からの回答

Hi Adam, unfortunately as you have not provided any information on your order i cannot look into this further to find out what has happened or action an appropriate response! Please share some further info so we can identify your order and investigate.

5つ星のうち5の評価

Love my new items

I have order’d 4 bikinis and 2 shorts. The quality is amazing and the fabric is so comfy!
The size fit is true to size to european size.
The shipping to Norway was 5 days.
I will order from this site again.

2025年7月24日
自発的なレビュー
tucann.com ロゴ

tucann.com からの回答

thank you for your feedback!

5つ星のうち1の評価

Abysmal customer support

One week after order was placed and numerous emails stating that there was a deadline to delivery date due to my holiday departure the item was not shipped. The seller also ignored all my requests for a refund and misleading informed me that the order would be shipped "any day now."

2025年7月23日
自発的なレビュー
5つ星のうち5の評価

Ordered for GB deivery

Ordered for GB deivery, so very sceptical considering many of the other GB reviews. However. Absolutely no problems with my order. Order placed on 5th July and arrived today 16th July. No delays and no customs or vat charges. Quality of the shorts is exceptional and the fit perfect! Will definitely be ordering again in the near future..

2025年7月16日
自発的なレビュー
tucann.com ロゴ

tucann.com からの回答

Thanks for trusting us Steve! thankfully all the customs issues have now been resolved! appreciate the review!

5つ星のうち1の評価

Beware NO RETURNS FOR REFUNDS

Beware. This retailer is based in the US and will not offer any refunds.
The items supplied were disappointing in their appearance, did not fit and frankly were a waste of money.
Lavish advertising and instagram saturation does not guarantee a good product or customer service.

2025年7月3日
自発的なレビュー
tucann.com ロゴ

tucann.com からの回答

Hey Austin, We are based in the USA and we 100% offer refunds to USA customers! We do back our product as being great, and that is supported by 1000's of positive interactions, but if they didn't for you personally, for whatever reason we do offer refunds. Our customer support team will be in touch directly via email to resolve this.

5つ星のうち1の評価

The customer service is the worst I've…

The customer service is the worst I've ever experienced.
I made a mistake on the order, so as soon as I received the order confirmation email, I fired a couple of emails to them to notify them of my mistake and asking them to correct my error, but alas I still received the wrong size trunks.
They never respond to emails, I will definitely not be recommending them to anyone.

2025年7月14日
自発的なレビュー
5つ星のうち1の評価

Don’t trust the ads and website

Tuscan promote their products as ‘high end’ claiming manufacturing and quality is one of the best.
However, when buying their swim shorts, they seem happy to send out vastly inferior products for high end prices. My shorts arrived and with broken zip pockets!! I won’t wear them so PLEASE save yourself the money and hassle and buy some other brands that are not actually broken!!
Waste of money.

2025年7月10日
自発的なレビュー
tucann.com ロゴ

tucann.com からの回答

Hey Paul, it seems you've jumped the gun here! A replacement has already been processed for you?

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。

他の種類のレビューについての詳細はこちらをご一読ください。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報