tucann.comレビュー 

183
TrustScore 5段階評価の3.5

3.6

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち4の評価

The trunks fit my husband great but he stated there is no pocket for “his junk”, in other words no support. He’s 73 and at this age, men need genital support. I’m an NP and male genital support is nec... もっと見る

5つ星のうち5の評価

We love our Tucann swim suits! We’re always looking for matching sets to accentuate our bodies, and Tucann delivers THE BEST! The quality is excellent. They fit perfectly AND they’re comfortable! We g... もっと見る

5つ星のうち1の評価

Customer Service is Lacking they are always late on their expected delivery date even if you choose expedited shipping. There is no support number and they don’t answer their emails. This is the sec... もっと見る

5つ星のうち5の評価

Tucann was a fantastic company to order from. Items came as scheduled and when I needed to change the shipping address their support team responded within an hour…even though I emailed them at 6:00am!... もっと見る

企業情報


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3.6

まあまあ

TrustScore 5段階評価の3.5

183件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 48%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.6

すべてのレビュー

(183)

過去12か月のレビュー数: 92

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great shorts

Great shorts. Bought a couple of pairs before Bali and was cool to have some designs not seen everythere. would highly recommend. Would wear out to dinner as well as hitting the beach

2024年11月26日
自発的なレビュー
5つ星のうち5の評価

10/10 would recommend

Fast shipping, and great product! I’ve gone and got myself 4 pairs of shorts from Tucann now and I love the fit and quality more than anything. Always get loads of compliments too. My first pair have held up pretty well after 2 years of use as well!!

2025年2月14日
自発的なレビュー
5つ星のうち5の評価

Best on the market

The quality and style of their products is class. I bought the swimmers and the training shorts. They are true to size and fit well. They even come with compression inside lining.

2025年2月25日
自発的なレビュー
5つ星のうち1の評価

Inconsistent sizing poor quality control

Decent quality but way too expensive for the poor sizing and horrible customer support. Ordered the Medium after requesting a sizing chart since the website did not work correctly in order to show it. Was told they were true to size per the chart. Medium in 5” was way too large due to elastic band. Exchanged for small. The small waist fit but they were way too short. Re bought a 7” length in small. This waist was identical to medium in 5”. No constancy in sizing. Wasted lots of time and $30 in restocking fees. Will not ever buy again.

Lastly. Terrible customer service. It’s like talking to a robot. Would not reccomend doing business with such a horrible company.

2025年2月12日
自発的なレビュー
tucann.com ロゴ

tucann.com からの回答

Thank you for sharing your feedback, and we’re truly sorry to hear about the sizing issues and frustration with our customer support. We take all reviews seriously, and your experience is certainly not what we aim to provide.

Our sizing is intended to be true to size based on the chart, which thousands of customers have used successfully. However, we recognise that inconsistencies can sometimes occur, and we're sorry that you experienced this. We’ll be looking into the 5" Black Medium, 5" Black Small and 7" size small we exchanged for you to ensure that we can address any potential sizing issues.

Regarding the restocking fee, we do charge a $10 restocking fee and a shipping fee this helps us cover handling costs, which is a standard practice for many companies. We also do fully cover shipping and retrun costs on all exchanges. We do understand how the situation became frustrating for you given the volume of exchanges.

As for your experience with customer support, we apologise if it felt impersonal. We aim to assist every customer efficiently and accurately. If there's anything we can do to make things right, please reach out.

Thank you for your honest feedback, and we appreciate you giving Tucann a try.

5つ星のうち1の評価

Horrible customer service

I ordered 2 pairs of shorts Nov 25 thinking they would arrive for Christmas. It's now Jan 2 and they're still not here. Ive contacted Tucann many times since realizing they wouldn't arrive for Christmas. At first when they said they were investigating it and putting a rush on it I thought that was great. Now that it's been so long I've given up on trying to get the package and I just want a refund. Every time I ask them for a refund they just keep saying the same thing. "We're taking this very seriously. We have an investigation underway." But they're not actually doing anything about it. I don't care about the lost package any more, I just want my $200 back. Absolutely terrible customer service.

2024年11月25日
自発的なレビュー
tucann.com ロゴ

tucann.com からの回答

Hey Cassie, just following up here you're order was delivered according to our system on January 6th! I do apologise for the delay on this order it seems the delay was due to a Labour Disruption in CA around the time of order. I'm glad they got to you in the end!

5つ星のうち1の評価

i am still waiting for my order

i am still waiting for my order
when i try to track my item and enter my info
it takes me back to a different page ive been to 2 post office in my area they cant track it.
it seems like a hack or something not right .
anyone else had this problem??????.
i thought this was an australian site but it gone to the usa ? can someone help me get my money back.

2024年11月15日
自発的なレビュー
tucann.com ロゴ

tucann.com からの回答

Hey Jane, sorry for the delay in reply here on trustpilot! Sorry for the difficulty you had in tracking, currently all our orders come from our international fulfilment centre based in the USA. It appears your order was made on Nov 15 and delivered on December 2nd, which is slightly longer than usual for our international delivery system however WA sometimes does take longer from the USA.

I trust all was well with the product!

5つ星のうち2の評価

Not a good reputation

They might have their trunk in very good quality and a lot of customer like it, but they are not honest to the discount code they provided and whatever they said $20 off to shared friend, this was disappointing!

2024年11月10日
自発的なレビュー
tucann.com ロゴ

tucann.com からの回答

Hey Jai! We are honest and clear in this promotion. As per the terms and conditions stated, the person you refer is required to make a purchase for you to be eligible to receive the $20.

"Invite your friends to experience the Tucann lifestyle! Share your $20 discount link, and earn $20 for every purchase they make."

As the person you referred hasn't purchased as yet, the reward has not yet been deployed to you.

5つ星のうち5の評価

Awesome swimsuits

Very stylish and comfortable. High end details too, including the pockets and especially the Tucann tie string ends.

2024年9月2日

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