Erg slechte klantenservice. Bezorging via DPD is een ramp, pakketjes worden niet geleverd en Tuftingshop reageert niet eens op emails. Niet echt professioneel...
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Nous sommes clients fidèles et régulier chez tuftingshop.com Malgré une communication un peu lente via e mail, le résultat est là, les produits sont de qualités et le stock mis a jour. Nous somme... もっと見る
企業が回答しました
I have ordered from Tufting Shop four times now and have been really impressed with the quality of their products. Even when UPS caused a delay with the delivery, the team at Tufting Shop was quick to... もっと見る
Tuftingshop is quick to ship orders from stock, they are polite and quick to respond to emails. I had an important order that I had a limit on. I offered to pay extra if they shipped it even faster if... もっと見る
企業が回答しました
企業情報
Tuftingshop について
当該企業による記述
Tuftingshop.com Tufting Supplies
TuftingShop, your go-to place for everything tufting. Whether you're a pro or just getting your feet wet, we've got all the cool tufting guns, supplies, and a rainbow of yarns to make your projects pop.
But we're not just a shop; we're a community. Need some tips or how-to guides? We've got you covered with easy-to-follow tutorials right here on our website.
Got questions? Our friendly and expert team is just a chat or call away. We love talking tufting and helping you find just the right tools and techniques for your projects.
We're all about giving you a fantastic shopping experience.
Great prices? ✓
Awesome customer service? ✓✓
So, why not dive into the world of tufting with us? Browse our collection and get inspired!
連絡先
Westvlietweg 101, 2495AD, Den Haag, オランダ
- 0610257052
- info@tuftingshop.com
- tuftingshop.com
4.2
ほぼ満足
483件のレビュー
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Delivery by UPS ruins all
Hey, I’m waiting for the tufting gun to arrive but the delivery is a nightmare because it goes through UPS. Please stop working with them and contributing to their horrific service.
2024年11月27日
Tuftingshop からの回答
Thank you for sharing your feedback. I’m sorry to hear about the issues you’re experiencing with the delivery of your tufting gun. While UPS is one of our trusted shipping partners, we understand that delivery experiences can vary, and we truly regret any inconvenience this has caused.
We’ll definitely take your feedback into account as we continually assess and improve our shipping options. In the meantime, if you’d like, we can assist you in contacting UPS to help resolve any delivery issues or provide further updates on your shipment.
Please don’t hesitate to reach out to us at info@tuftingshop.com so we can make this right for you. We want to ensure you have the best possible experience with us, and we appreciate your patience and understanding.
Tuftingshop からの回答
Thank you for your kind words! We are more than happy that you experience the delivery as fast and the service as good :) If you ever have any questions or need assistance, do not hesitate to reach out.
Kind regards,
Team Tuftingshop
Not arrived
Large order purchased. Nothing arrived, been over a week - charged import fees. No updates as to when the order will be delivered. Ruined holiday plans completely unfortunately.
Perhaps isn’t the businesses issue and more the shipping companies but this experience won’t make me shop here again unfortunately.
2024年11月30日
Tuftingshop からの回答
Thank you for taking the time to share your experience with us. I’m truly sorry to hear your order hasn’t arrived within the expected timeframe and for the inconvenience this has caused, especially with your holiday plans.
We completely understand how frustrating delays can be. While we rely on shipping partners for deliveries, we are always here to help. If you ever experience delays, please don’t hesitate to reach out to us so we can contact the shipping company and do our best to resolve the issue quickly.
Regarding the import fees, these are always covered by us, and we’ll contact you directly via email to ensure this is properly resolved.
We truly hope your package arrives very soon, and we deeply appreciate your understanding. If there’s anything else we can do to help you, please let us know.
Kind regards,
Team Tuftingshop
Tuftingshop からの回答
Bedankt voor je feedback en fijn te horen dat je blij bent met de bediening en kwaliteit! Mocht je in de toekomst nog eens vragen hebben of hulp nodig hebben, kun je ons altijd contacteren!
Groet,
Team Tuftingshop
Tuftingshop からの回答
Thank you so much for your lovely review! We're thrilled to hear you were happy with our quick dispatch. Your support means a lot to us! 😊
Kind regards,
Team Tuftingshop
Tuftingshop からの回答
Thank you for your kind words! We are so happy to hear you are satisfied with the quality and delivery. If you have have any questions or need assistance, do not hesitate to reach out.
Kind regards,
Team Tuftingshop
Tuftingshop からの回答
Thank you for your feedback! Great that the delivery was fast and we hope you will enjoy the equipment. If you ever have any questions, do not hesitate to reach out :)
Kind regards,
Team Tuftingshop
Very fast delivery to Sweden and great…
Very fast delivery to Sweden and great help when asking questions.
2024年11月27日
Tuftingshop からの回答
We are very happy to hear you experienced the fast delivery and help from our Team! If you have any questions or need assistance in the future, do not hesitate to reach out.
Kind regards,
Team Tuftingshop
Je suis très contente de ma commande
Je suis très contente de ma commande, merci beaucoup pour les produits de qualité et le service, qui est super rapide, bravo!👍
2024年11月22日
Tuftingshop からの回答
Thank you so much for your kind words! That means the world to us :) If you ever have any questions or need assistance, do not hesitate to reach out.
Kind regards,
Team Tuftingshop
Tuftingshop からの回答
Bedankt voor je feedback! Super te horen dat je blij bent met de service en de producten :) Mocht je in de toekomst nog vragen hebben of hulp nodig hebben, weet je ons te vinden!
Met vriendelijke groet,
Team Tuftingshop
Bewertung
Sowohl die Auswahl als auch die Zahlungsmöglichkeiten sowie der schnelle Versand
hinterlassen einen professionellen Eindruck
Die Warenqualität steht ausser Frage da ich nicht zum erstenmal kaufe
2024年11月25日
Tuftingshop からの回答
Thank you so much for your kind feedback! We’re thrilled to hear that our selection, payment options, and speedy shipping have left a positive impression on you. We truly appreciate your continued trust in our quality and look forward to serving you again.
Best regards,
Team Tuftingshop
Vlot en correct
2024年11月12日
Tuftingshop からの回答
Thank you for your review! We’re delighted to hear everything went smoothly and that you’re happy with our service.
Best regards,
Team Tuftingshop
Les commandes sont toujours rapides et…
Les commandes sont toujours rapides et sans accrocs.
Merci à Tuftingshop. Toujours au top! 👌
2024年11月22日
Tuftingshop からの回答
Thank you for your wonderful review! We’re so pleased to hear that your orders are always seamless and fast. Your support means the world to us. 😊
Best regards,
Team Tuftingshop
Super Experience!
Super fast delivery!
Everything packed that I ordered (and it was more than 20 cones!)
2024年11月22日
Tuftingshop からの回答
Thank you for your wonderful feedback! We're thrilled to hear that everything arrived quickly and perfectly packed, even with such a large order. If you ever need assistance with future projects, feel free to reach out. Happy tufting!
Kind regards,
Team Tuftingshop
Meedenkend goed advies en prima service…
Meedenkend goed advies en prima service en levering. Fijn contact. Bedankt
2024年11月22日
Tuftingshop からの回答
Thank you for your kind words! We're so glad we could provide you with helpful advice, great service, and smooth delivery. It’s always a pleasure to assist you. We look forward to helping you again in the future!
Kind regards,
Team Tuftingshop
Tuftingshop からの回答
Thank you for your review and for sharing your experience. We sincerely apologize for the inconvenience caused by receiving two defective tufting guns. This certainly doesn’t reflect the standard we aim to uphold. We’re glad we could resolve the issue with a refund and that you appreciated our customer service efforts.
Your feedback is invaluable to us, and we are taking steps to ensure our quality control is improved so this doesn’t happen again in the future. If you ever decide to give us another try, we’d be happy to assist you with a product that meets your expectations.
Kind regards,
Team Tuftingshop
Super schnell und gute Qualität
2024年11月22日
Tuftingshop からの回答
Thank you for your review! We're delighted to hear you’re happy with the quick delivery and the quality of our products. Your satisfaction means the world to us. Enjoy your tufting projects!
Kind regards,
Team Tuftingshop
Super
Einfache Bestellung und schnelle Lieferung. Die Wolle hat eine schöne Farbe und eignet sich perfekt.
2024年11月15日
Tuftingshop からの回答
Thank you for your kind review! We’re so glad to hear that the ordering process was easy and that you’re happy with the fast delivery and the quality of the wool. We hope it brings great results to your tufting projects!
Kind regards,
Team Tuftingshop
Always happy with my order
Always happy with my order. I am patiently waiting for the package to arrive in Croatian, which takes 10 days.
happy to continue working.🙏💗
2024年11月13日
Tuftingshop からの回答
Thank you for your wonderful review! It’s great to know you’re always satisfied with your orders, and we appreciate your patience while waiting for the delivery to Croatia. Happy tufting! 🙏💗
Kind regards,
Team Tuftingshop
Super professional
Super professional. Fast shipping and well packaged. I believe this has to be the best online shop for tufting supplies.
2024年11月14日
Tuftingshop からの回答
Thank you so much for your amazing review! We're delighted to hear that you were happy with our fast shipping, packaging, and professionalism. Your kind words truly mean a lot to us, and we’re honored to be your go-to shop for tufting supplies. If there’s anything we can do to make your experience even better, feel free to reach out anytime.
Kind regards,
Team Tuftingshop
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