Paid for a pro version so I get better support. But no support except the ticket. The issue is in the software; someone got access to the courses they removed from the cart, and yet still got approved... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The support has been really quick to respond and also very useful in finding the source of the problem when I needed them. The plugin has been working great for our internal team trainings as well, gi... もっと見る
Amazing and fast tech support. 100% of our website issues are always resolved either by Nafiz, Dip Saha or Srijoni. They always find a workaround if it takes a few more time to solve the issue with a... もっと見る
企業が回答しました
I had a fantastic experience working with Srijoni from Tutor LMS. She was incredibly helpful, professional, and patient while troubleshooting a complex issue with my site's checkout and course enrollm... もっと見る
企業情報
当該企業による記述
Tutor LMS is the ultimate learning management system for educators and businesses on WordPress. Whether you’re a teacher, coach, or entrepreneur, Tutor LMS enables you to create engaging, professional eLearning platforms. With thousands of courses launched daily, Tutor LMS helps you deliver quality education effortlessly.
連絡先
1229, Dhaka, バングラデシュ
- sales@tutorlms.com
- tutorlms.com
4.6
優良
386件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 33％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Great Service
Great feedback on programming questions to help make this platform for accessible for my students. Thanks for the help.
2024年8月13日
自発的なレビュー
Tutor LMS からの回答
You're very welcome! I'm glad to hear the feedback was helpful. If you have any more questions or need further assistance in making the platform more accessible for your students, feel free to reach out anytime. We're here to support you!
Everything is so easy to setup
Everything is so easy to setup, from payments to tutorial videos. I love that it has support for almost everything I need even on the free version! Also customer support has been nothing but amazing.
2024年7月15日
自発的なレビュー
Tutor LMS からの回答
Thank you so much for your positive feedback! We're thrilled to hear that you found everything easy to set up and that our platform meets your needs, even with the free version. Our team works hard to provide comprehensive support and it's great to know that our customer service has been helpful to you.
TutorLMS is a change
TutorLMS is a change. Change to Tutor!
-Quick Support. The best!
-Beautiful UI. Perfect!
-Easy to navigate. Simply amazing!
2024年7月12日
自発的なレビュー
Tutor LMS からの回答
Thank you for your kind words! We're thrilled to hear that you appreciate the support, user interface, and navigation of Tutor LMS. We're committed to providing the best experience for our users.
Fantastic Support
Themeum is highly recommended. We had an issue with our website a few hours before launch and Themeum responded in such a swift and professional manner that we were able to solve it in time.
2024年6月25日
自発的なレビュー
Tutor LMS からの回答
Hello,
Thank you for your kind words and recommendation! We're thrilled to hear that we were able to assist you swiftly and professionally, especially right before your launch.
Best regards,
The Themeum Team
Excellent service from Tutor LMS
Excellent service from Tutor LMS, their support is top-notch.
2024年6月25日
自発的なレビュー
Tutor LMS からの回答
Hello,
Thank you for your positive feedback! We're delighted you are pleased with our service and support.
Best regards,
The Tutor LMS Team
It is my first time to try Tutor LMS
It is my first time to try Tutor LMS. Before I go ahead and decide to purchase the subscription, I inquire via live chat and get quick response. That makes me impressive and gives me confidence.
Rifat, Rashed and Tariq answer your questions promptly. Many thanks for their good customer service. Well done and good job!
2024年6月13日
自発的なレビュー
Tutor LMS からの回答
Hello,
Thank you for sharing your positive experience with Tutor LMS! We're delighted to hear that you received prompt and helpful responses via live chat, and that Rifat, Rashed, and Tariq were able to assist you effectively. We appreciate your kind words and are thrilled to have earned your confidence.
Many thanks and best regards,
The Tutor LMS Team
Amazing Response
The Prompt response to resolve the issue I had was amazing. Thanks to Agent Rashed.
2024年6月24日
自発的なレビュー
Tutor LMS からの回答
Hello,
Thank you for your feedback! We're pleased to hear that you received prompt assistance and that Agent Rashed was able to resolve your issue.
Best regards,
The Tutor LMS Team
Amazing support by Rashed Agent Support.
I have to say incredible plugin, whilst I am not a full time developer i struggled with alot of the coding etc..
The plugin was easy to use, clear, a lot of content and documentation available for support,
BUT, When i got really stuck i reached out for help and the agent support just went above and beyond in supporting me to change elements that i was struggling with..
the plugin is easily compatible with paid membership pro and the default page templates and course layouts and functionalities were just bang on, nothing too much and just everything a user needs.
Thankyou.
2024年6月6日
自発的なレビュー
Tutor LMS からの回答
Hello,
Thank you for your wonderful feedback! We're thrilled to hear that you found our plugin easy to use, with clear content and extensive documentation for support.
We're especially glad that our support team was able to assist you effectively when you needed help, going above and beyond to ensure you could make the necessary changes.
It's great to know that the plugin works well with Paid Membership Pro and that the default page templates, course layouts, and functionalities met your needs perfectly.
Best regards,
The Tutor LMS Team
Expensive for a Basic Product and Bad Support
I was on another LMS but was tempted by someone to switch to Tutor LMS.
That was a mistake.
The product is very basic. It is easy to use and set up but not always very logical. It is okay if you want to create a basic course, but it lacks many functionalities, requiring you to use other plugins. Since the product does not always work well with other plugins, this can easily become a nightmare.
And then, the big problem is support. I don't know if the support is outsourced to a third country or something, but their help is confusing at best and incompetent at worst. Sometimes, I have to write 3, 4, or 5 times to get a simple answer.
For example, right now, since one of my courses is getting large, I asked if there was a way to present it in chunks so it would be easier for the customer to navigate and so it doesn't look so overwhelming (right now, they have a big and long list on the left side, and I would like to keep it shorter).
I've had 3 exchanges over 3 days (because they are pretty slow to answer too) and I still have the impression support didn't understand. The last answer I received is (and I quote):
"The course needs to be broken down manually by you. The plugin does not let you break a 200-lesson course into 9/10 parts of 20 lessons. I hope this is clear."
So I have to do something manually that the course does not let me do?
Many of their answers are at this level, which is a source of irritation and waste of time.
Personally, I would advise you to stay with the free version, and if you need more, use something else because they are not worth the price.
2024年6月4日
自発的なレビュー
Tutor LMS からの回答
Hello,
Thank you for sharing your feedback. We're sorry to hear about your experience with Tutor LMS and regret that it didn't meet your expectations.
We appreciate your acknowledgment of the ease of use and setup, but we understand that the lack of certain functionalities and the need to use additional plugins have caused difficulties for you. We also apologize for the challenges you've faced with our support team and the delays in response times.
Regarding your specific issue with breaking down large courses, we understand the frustration with the manual process required. Your feedback about the need for better chunking options is valuable, and we will consider it for future updates to improve the user experience.
We strive to provide effective and efficient support and are disappointed to hear that we fell short in this case. We will review your interactions to understand where improvements can be made in both our product and support services.
Thank you for your understanding.
Best regards,
The Tutor LMS Team
Tutor LMS からの回答
Hello,
Thank you for your kind words! We're delighted to hear that you had a great experience with our service and found our support team to be extremely responsive.
Best regards,
The Tutor LMS Team
The support team is really helpful and…
The support team is really helpful and courteous. They are prompt and they guide us in the right manner.
2024年4月25日
自発的なレビュー
Tutor LMS からの回答
Hello,
Thank you for your positive feedback! We're thrilled to hear that you found our support team helpful, courteous, and prompt. Providing excellent guidance is important to us, and we're glad we could assist you effectively.
Best regards,
The Tutor LMS Team
great technical service
The plugin as well as the whole service is of the highest level, when I wrote to support they helped me without hesitation and solved my problem, exactly with translations, I highly recommend and greetings!
2024年4月24日
自発的なレビュー
Tutor LMS からの回答
Hello,
Thank you so much for your wonderful feedback! We're thrilled to hear that you are pleased with the quality of our plugin and service. It's great to know that our support team was able to assist you promptly and effectively with translations.
Best regards,
The Tutor LMS Team
Tutor LMS からの回答
Dziękujemy za pozytywną opinię! Cieszymy się, że wtyczka spełnia Twoje oczekiwania. Jeśli masz jakieś pytania lub potrzebujesz dalszej pomocy, śmiało się do nas zwróć.
Pozdrawiamy,
Zespół Tutor LMS
Te atienden súper rápido
Te atienden súper rápido. Divinos!!! Y resuelven todo, gracias!!!!
2024年3月20日
自発的なレビュー
Tutor LMS からの回答
¡Gracias por tus amables palabras! Nos alegra saber que recibiste atención rápida y efectiva. Si tienes más preguntas o necesitas ayuda adicional, no dudes en contactarnos.
¡Saludos!
The best LMS in the market…
The best LMS in the market waiting for the application process it would be amazing if we can get it
2023年3月18日
自発的なレビュー
Tutor LMS からの回答
Thank you for your feedback! We're glad to hear that you consider Tutor LMS the best in the market. We're excited about your application process and hope everything goes smoothly for you.
Best regards,
The Tutor LMS Team
Do not trust them with admin access
Do not trust them with admin access. I just sent them screenshot where they have been accessing my website after they solved the issues. They changed PayPal payment method. They posted affiliate links posts. I have screenshots of every single move they have done. The thing is, they got the password through form I had to make on their site. No one had the admin information beside them. So unprofessional so sad! Stay away from them. Install admin activity plugin, where only you have access to, so you can find out this kinda things.
Edit: Thank you for the reply, I believe you should protect your customers more, people out there have to know the truth and be more mindful with trusting your company. I’m definitely not the only one who have experienced this. I’m probably the first one who noticed it by now.
I don’t know what you want to collaborate about. You can send me a email.
2024年2月12日
自発的なレビュー
Tutor LMS からの回答
Hello Azadeh Aslanzadeh Azari,
We appreciate your feedback and concerns regarding the alleged unauthorized access to your website. Our team takes such matters seriously, and we assure you that the security and privacy of our users are of utmost importance.
Having investigated the issue thoroughly, we find no evidence of any unauthorized access or changes to your website from our end. We have been in the WordPress industry for a decade, serving over 1 million users, and maintaining a strong reputation for integrity.
We understand the frustration you may be experiencing. Our support team has advised you to check your site for signs of hacking and encouraged you to verify our IP for any activity. We are committed to assisting you in resolving the issue if it is related to our product.
While we empathize with your concerns, we encourage a collaborative approach to address the situation. Rather than spreading accusations, we believe a thorough investigation and cooperation will yield a more accurate understanding of the situation.
We value your trust and are committed to ensuring your satisfaction. If you could provide more details or collaborate with our team in resolving this matter, we would appreciate the opportunity to assist you further.
Thank you for your understanding.
Best regards,
Team Themeum
The worst customer support I have ever…
The worst customer support I have ever encountered!
I am a PRO user and their have codes are killing my website performanc, however they don’t bother answering the emails. I regret paying a single $ to this company.
Terrible experience!
2024年2月10日
自発的なレビュー
Tutor LMS からの回答
I'm sorry to hear about your experience. We apologize for any inconvenience caused. Please rest assured that we take your feedback seriously and will investigate this matter promptly.
Love the plugin
Love the plugin. More quality than expected for the price... Also great support - well-versed in problem-solving. Fast and reliable. Recommend.
2024年2月8日
自発的なレビュー
Tutor LMS からの回答
Thank you so much for your positive feedback! We're thrilled to hear that you love the plugin and find it to be of great quality for the price. It's fantastic that our support team was able to assist you promptly and effectively.
Best regards,
The Tutor LMS Team
they have responded immediately
they have responded immediately, better, best, and good
2024年2月8日
自発的なレビュー
Tutor LMS からの回答
Thank you for your feedback! We're glad to hear that our response time and service exceeded your expectations.
Best regards,
The Tutor LMS Team
Great Support and products
Themeum's support team acted quick to resolve issues on my site. Rashed was great to work with!
2024年1月30日
自発的なレビュー
Tutor LMS からの回答
Thank you for your feedback! We're glad to hear that Themeum's support team acted quickly to resolve the issues on your site, and that Rashed provided great assistance.
Best regards,
The Themeum Support Team
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