TYR Sport レビュー 

If I could give less than one star I would.
The customer service for this company is appalling! I would never recommend anyone buying from them.

After 5 wears of my new shoes they have come apart on the toe end of the shoe. I have provided proof and pictures of this to be told this should not have happened to the shoe and they would send out a replacement.
2 weeks goes by and nothing to confirm this order has been processed or shipped, after chasing them via email they were to tell me that they have had a stock issues and for me to choose a different colour. I did this naively thinking this would fix the issue and a week later still nothing confirmed, delivered or shipped. After chasing them again they have said there is an issue with their ordering system and they will give me a refund instead. I am not hopeful that I will ever get this refund especially after looking at the other reviews left here for this company.

Overall advice DO NOT waste your money on this company and never expect a decent reply from their customer services.

Awful customer service. I returned a pair of L-2 Lifters over 2 months ago and I’m yet to receive a confirmation of delivery or a refund. The tracking of my return shows it was delivered a month ago. Emailed customer service which said it should be processed in 14-20 days, it’s been a month.

During the last black Friday sales, i bought a couple shoes from their official European website. It’s January and the shoes haven’t arrived yet. Not as any email to costumer service been answered. Will never buy again.

DONT BUY FROM THEM!
If you are unsure about sizing. They charge a handling fee of 15 euros when returning. On top of that they say they offer free shipping but they dont. You are forced to pay another 15 euro for express shipping within Europe.
Express shipping that took almost 14 days to arrive from Germany to Scandinavia!

Avoid TYR like the plauge!

He comprado unas zapatillas TRES veces, y nunca las envian; cuando reclamas, te hacen reembolso y dicen que se han vendido por error

Por si no fuera suficiente con el tallaje tan complicado que tienen y los costes de envio y devolucion tan altos...

Produkte an sich gut. Onlineshop und Support katastrophal.

Retourenprozess sehr teuer und umständlich. Keine genaue Beschreibung auf Homepage

Ordered some L-2s and after a week I reached out the THEM only to be told they were out of stock. Offered to upgrade to the Tyrforces if they honored a similar discount that was advertised at the time of purchase. They didn’t bother to try and solve the issue and just cancelled my order. They make good shoes, but if you have any issues with your order at all their customer service couldn’t care less. Go buy Luxiaojun’s if the romaleo 4’s are too narrow.

Fell for another scam didn’t I.

Bought a pair of shoes on Black Friday and never heard back. I’m travelling soon and need my shoes so I contacted them and they STILL HAVEN’T shipped almost two weeks later. Preposterous.

Trying to get the order cancelled but as everyone else mentioned, support is atrocious.

Save yourselves the grief

I’ve had a similar experience to many other customers. TYR’s customer support has been incredibly disappointing — easily one of the worst support interactions I’ve ever dealt with. The representatives are unhelpful, provide no meaningful assistance, and repeatedly close support tickets without taking any action. For a company of this size, this level of service is completely unacceptable. I would strongly recommend avoiding buying anything from them altogether; the stress of dealing with their customer service simply isn’t worth it.

Tyr-L2 shoes were advertised as being made for lifters with wide feet. However, shoes pinch the sides of my feet and are extremely stiff in the ankles. I would not recommend buyong these, but if for some reason you were forced to, buy 1 size up from what you think you should buy. Also really bad return policy for the shoes.

I ordered a pair of lifters, and the straps one the one shoe were significantly longer than on the other shoe, almost to the point of being unusable. I tried leaving a review on their website, and it said the review was submitted, however it was never actually posted as it appears that they only post 4 and 5 stars reviews.
I ended up googling the company and learned that many other people have had issues with their products, but the company refuses to take ownership and hides any negative reviews

I ordered a pair of shoes and following EU sizing, I ordered a 10US or a 43.5 EU. I wear between a 42 or 43 EU depending on the brand. These shoes had over an inch of space from where my toes ended to the front of the shoe. When I sent a photo and explained the issue to CS, they just repeatedly just brought up the size in cm on their website is for foot size and not the shoe itself. I re-iterated the shoes were much too big and that a .5 size difference EU shouldn't be this big. They stopped responding once they offered to "waive" their return fee of $10 and never sent me a return label. I would never buy from this company again and strongly recommend to shop else where

Realicé una compra de unas zapatillas por la web, hace ya casi dos semanas. No he recibido ningún tipo de mensaje, actualización del pedido.. NADA. Intento contactar por correo y la respuesta es NULA. Bastante defraudada con la gestión de TYR, y encima te cobran unos gastos de envío abusivos. Sigo esperando que alguien se ponga en contacto conmigo por correo.

Drammatico servizio post vendite : mai risposte concrete, mai puntuali. Politica resi terrificante: ho perso 26,4€ per un reso.

Very poor customer service. Sent multiple emails and messaged their Instagram. Got one very unhelpful email reply and then no follow up, even after sending one email to who I was directed to and then another customer service email address I found on their website. It's a shame because they seem like decent enough products but if you have any issues you're left in no man's land.

This company is dishonest, I highly do not recommend.

Their site lists shoes on sale , however they do not honour what the site says and instead the head of CS says they can’t do anything . Awful customer service .

Shoes are OK. sizing is way off

honestly shocked they have such bad reviews... I ordered a shoe that was too small and they returned it no problem. I was able to talk to a rep on the phone which seems to be impossible these days. The service was great and I bought a new pair.

I tried ordering nylon plated running shoes from their website only to find out that they used an old fashioned bait and switch technique when it was time to check out. The shoes were marked down to $89 but when it was time to check out the price jumped to $135. Nice try TYR! Customer service was no better. Be smart and stay away from this hot mess!