I live in South Africa and can't find Dr Elseys Clean Protein Cat Food locally. Ubuy helped me to import this food and my diabetic cat is now in remission !!
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
wrong item received complained however I only notice way AFTER 7 days when i tried to install it. hence their return policy it no longer valid. So now need to buy the expensive item again from them or... もっと見る
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I bought Huckberry Flint & Tinder blazer at Ubuy. My request for a return was rejected at first but later I received an apology message willing to resolve the matter without placing any burden on me.... もっと見る
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I ordered the Flowtime Biofeedback Headband off Ubuy. I reside in South Africa. I was very impressed with the ease of purchase, parcel tracking, and speed of service. My package arrived much, much ea... もっと見る
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企業情報
当該企業による記述
Ubuy is South Africa's biggest-selling global shopping portal. A diverse range of international products that meet the varied requirements of people are available on this eCommerce platform. Explore the diverse collection of premium brands in popular categories on this international shopping website. You can shop for electronic gadgets, fashion accessories, beauty products, clothing items, travel & outdoor amenities, home & kitchen appliances, office & school supplies along with laptops, smartphones and their accessories online from Ubuy South Africa. Purchase them from any of Ubuy's international shipping stores in the USA, UK, China, Japan, Hong Kong and Korea. We assure dynamic customer services to all our clients and a rich cross-border online shopping experience. Moreover, you get to choose from millions of worldwide brands that are not easily available on many other shopping portals in South Africa. ✓Reasonable Prices ✓Big Discounts ✓Great Offers and Deals ✓Fast Shipping ✓Genuine Brands ✓300 Million+ Products ✓Multiple Payment Options ✓No Amount Capping ✓Prompt Custom Clearance Services ✓Express Shipping | Online Shopping | Electronics, Health & Beauty Phones, Fashion | Ubuy South Africa
連絡先
No. 1 Quark Crescent, Linbro Business Park, KWI 918054, Sandton, Gauteng 2065, South Africa, 2065, Gauteng , 南アフリカ共和国
- +27 318810057
- info@ubuy.com
- ubuy.za.com
4.2
ほぼ満足
216件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Speedy delivery without any delays from USA to Cape Town South Africa
Speedy response and the effective delivery time was impressive
I were really impressed by the time it took for my delivery from the USA to Cape Town; 10 days !
2026年1月5日
自発的なレビュー
Ubuy South Africa からの回答
Hi Johan,
Thank you for sharing your experience! We’re thrilled to hear that you were impressed with the speedy response and delivery time from the USA to Cape Town. Delivering your order within 10 days is something our team works hard to achieve, and your appreciation truly motivates us.
We look forward to serving you again with the same efficiency!
Best regards,
Team Ubuy
Happy buyer
Love purchasing from Ubuy
Never been disappointed
Punctual with tracking updates
Always there to help
Efficient and professional delivery
2026年1月8日
自発的なレビュー
Ubuy South Africa からの回答
Hello Caron
Thank you for this incredible 5-star review and for calling yourself a 'Happy Buyer' that means the world to us! We are truly delighted to hear that you've never been disappointed and that you value our punctual tracking updates, helpful support, and efficient, professional delivery. Building a reliable and seamless shopping experience for our customers in South Africa is our top priority. We are so grateful for your loyalty and can't wait to assist you with your next order!
Warm regards,
Team Ubuy!
They got back to me an responded
They got back to me an responded, even though it took and while and I was given clear information about where my package was at all times
2026年1月8日
自発的なレビュー
Ubuy South Africa からの回答
Hi Caitlen,
Thank you for your patience and understanding. We’re glad we could keep you informed and provide clear updates on your shipment.
Best regards,
Team Ubuy
Professionalism
Professionalism, updating and delivery as promised. Wonderful service
2026年1月2日
自発的なレビュー
Ubuy South Africa からの回答
Hi Ndoda,
Thank you for your wonderful feedback! We’re happy to hear you appreciated the professionalism and on-time delivery.
Best regards,
Team Ubuy
Super fast service
2026年1月5日
自発的なレビュー
Ubuy South Africa からの回答
Hi Gerrit,
Thank you for your review! We’re happy to hear you enjoyed our super-fast service.
Best regards,
Team Ubuy
Was scared to order here from South…
Was scared to order here from South Africa.. But took the chance. Order came quick and I received Original products
2026年1月8日
自発的なレビュー
Ubuy South Africa からの回答
Hi Alri Barnard
Thank you so much for taking the time to leave such a wonderful 5-star review! We’re thrilled to hear that you took a chance with us and had such a positive experience.
It’s great to know that your order arrived quickly and that you received the original product as expected. We understand that ordering from South Africa can sometimes come with uncertainties, and we’re so glad we could provide a smooth and reliable service.
Your trust means the world to us, and we’re delighted to have met your expectations. We look forward to serving you again soon!
Warm regards,
Team Ubuy!
Ubuy South Africa からの回答
Hello V K
Thank you so much for this fantastic 5-star review! We're thrilled to hear you're happy with both the delivery speed and the product quality. Providing a reliable and satisfying experience is our top priority. We look forward to serving you again soon!
Warmly,
Team South Africa!
The stones are exactly what I wanted …
The stones are exactly what I wanted y'all did not disappoint at all thank you.
2026年1月3日
自発的なレビュー
Ubuy South Africa からの回答
Hi Nondumiso,
Thank you so much for your kind words! We’re thrilled to hear the stones were exactly what you wanted and that we didn’t disappoint. Your satisfaction means a lot to us! 😊
Best regards,
Team Ubuy
Returning a faulty product is seeming a…
Returning a faulty product is seeming a huge challenge.
2026年1月4日
自発的なレビュー
Ubuy South Africa からの回答
Dear Jenny Iorio
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you’ve experienced with returning the defective product. We want to help resolve it as quickly as possible.
To better assist you, we’ve already sent an email requesting images or a video of the defective item. This will help us understand the issue more clearly and expedite the return process.
Could you please check your inbox and share the requested details with us at your earliest convenience? We’re committed to making this right and ensuring you have a smooth and satisfactory experience moving forward.
Thank you for your patience and cooperation. We look forward to assisting you further.
Best regards,
Team Ubuy!
Hard to get items shipped perfectly
Item shipped in great condition ahead of time with no hiccups halting the process,perfect delivery and handover
Perfect for international imports that are harder to get in South Africa
2025年11月17日
自発的なレビュー
Ubuy South Africa からの回答
Hello Kailin Naidoo,
Thank you for your review! We’re delighted to hear that your item arrived in perfect condition and on time. It’s great to know that Ubuy could help with your international import needs.
Best regards,
Team Ubuy
I placed an order with Ubuy on 9 December 2025, received the order number and since then no tracking detail at all. The amount shows on my banking account but that's all.
I placed an order with Ubuy on 9 December 2025, received the order number and since then no tracking detail at all. The amount shows on my banking account but that's all.
2025年12月9日
自発的なレビュー
Ubuy South Africa からの回答
Hello Leon Jacobs
Thank you for taking the time to share your feedback, and we sincerely apologize for the concern and frustration caused by the lack of tracking updates for your order.
We have checked our records and can confirm that your order was successfully delivered to your address on Friday, 19 December 2025, via DHL courier. Additionally, we received your email confirmation stating that you were satisfied with the item delivered.
We regret that the tracking information was not communicated to you as expected during transit. We understand how important it is to have visibility on your order's journey, and we are reviewing our notification process to prevent this from happening in the future.
If you have any further questions or need assistance, please don't hesitate to reach out to us directly at info@ubuy.com. We’re here to help.
Thank you for your patience and understanding.
Warm regards,
Team Ubuy South Africa!
Your shipping prices is pure DAYLIGHT ROBBERY
Your shipping prices is pure daylight robbery ..if I wasn’t for the fact that I needed these items I would never use your business ..I tried ordering another item via ubuy R23,000 $800 for shipping a $200 dollar item is pure robbery same items total 6k Rand including customs and shipping ..You a thief on shipping
2025年10月11日
自発的なレビュー
Ubuy South Africa からの回答
Dear Theresa
We hear your frustration regarding the shipping costs and sincerely apologize for the negative experience.
To provide clarity, our shipping fees reflect international air freight costs and are calculated per order based on product details. Import duties are separate fees required by your country's customs.
The full amount, including all these costs, is always displayed on the final checkout page before any payment is made.
We strive for complete transparency so customers can make an informed decision. We take your feedback seriously and will use it as we explore ways to improve our shipping options.
Warm regards,
Team Ubuy!
Shopping experience was hassle free and…
Excellent experience as shopping from ubuy was hassle free and easy. All products on website found to be genuine. Great place to shop for international products.
2025年7月2日
自発的なレビュー
Ubuy South Africa からの回答
Hi Vaishali
Thank you for your positive feedback! We're glad to hear you had an excellent and hassle-free shopping experience with Ubuy. It’s great to know you found our products genuine and enjoyed our selection of international items.
We appreciate your trust in us and look forward to serving you again soon.
Best regards,
Team Ubuy
I impulsively bought a cushion grip on…
I impulsively bought a cushion grip on Ubay without really thinking about shipping and customs fees turns out I could not afford it right now. Luckily, I canceled the order the same day, and now I'm just waiting (a little nervously) for my refund. Their customer service was super quick and really nice, though!
2025年4月16日
自発的なレビュー
Ubuy South Africa からの回答
Hi Traci
Thank you for sharing your feedback with us. We appreciate your honesty about your experience with the order cancellation and refund process.
We’re glad to hear that our customer service team was able to assist you promptly and courteously. Rest assured, your refund is being processed, and we understand the importance of a smooth resolution. If you have any concerns or need further assistance, please don’t hesitate to reach out to us at info@ubuy.com.
We hope to have the opportunity to serve you again in the future under better circumstances.
Best regards,
Team Ubuy
U Buy responded back to say they will…
U Buy responded back to say they will refund my money they took out of my account unauthorized on the 4th of February after i purchased a part from them. The part was paid for. 3 days later they then took $200 out of my account. I am still waiting to be refunded for the $200. They said the refund will take up to 10 days. Its passed 10 days!!! I want my money back!!!!!!
2025年2月4日
自発的なレビュー
Ubuy South Africa からの回答
Hello Louise Vrey
We sincerely apologize for the frustration caused by the unexpected charge.
After reviewing your account, we see that the charge on February 4, 2025, corresponds to the renewal of your Ubuy Plus+ membership, which began with a 7-day free trial at the time of your January 24 order. Per our terms, the trial automatically transitions to a paid membership (ZAR 4040 annually) unless canceled during the trial period.
We’re also reviewing our communication practices to ensure trial terms and renewal reminders are clearer moving forward. Thank you for bringing this to our attention, and we deeply regret the inconvenience this has caused.
Warm regards,
Team Ubuy
Easy to track, no hidden costs, quick delivery
Easy to track, no hidden costs, package arrived earlier than expected
2024年8月5日
自発的なレビュー
Ubuy South Africa からの回答
Hello Bobby
Thank you for your valuable feedback & rating. Your review encourage us greatly. Happy Shopping!
Best Regards,
Team Ubuy
Return product and refund
By mistakenly I place the order of quad bike wrap, thought I was placing the quad bike order. apparently when the delivery arrived on 05th march 2024 and I was extremely excited then stood by just a wrap for R6303 excluding shipping fee and etc. Then I returned it with the courier guy it the reason was the wrong product and it took one month and 10 days to arrived at their warehous then I received notified text to inform me that the product arrived at their warehouse thay have initiated the refund procedure it will just take a couple of days the money to reflect on my payment method and they kept their promise, on Thursday 11th April 2024 around 11pm the money prolly reflect they just deduct around 1k as their policy, thank to ubuy for your trustworthy in future I can shop million times with you
2024年3月5日
自発的なレビュー
Ubuy South Africa からの回答
Hello Phindulo,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Problem with delivery address
They changed my address , now I am carrying the loss, when you place an order the system asks you what address you want to use your shipping or same as billing. My shipping and billing address are both the same!!!!!!! I stay in Gordon's Bay they have some how got it all wrong and my package has Gone 400km down the coast to George I don't even know someone in George. Now they are telling me to handle the courier and take it up with them myself which is totally unacceptable as the mistake is not on my side it is a problem on Ubuy's side as the item was shipped to them from a supplier and then shipped to me from there ware house in the USA. And I'm not even sure if ill get my parcel wont be using them again ever. And there customer support who are useless and just says rectify it yourself.
2024年2月20日
自発的なレビュー
Ubuy South Africa からの回答
Greetings from Ubuy!
Please accept our sincere apologies for any inconvenience this has caused you. We entirely understand how aggravating this is and respect your worries about the situation. We never intend to complicate our customer's ordering experiences, because your satisfaction is our priority. We want to assure you that we supplied the correct shipping address at the time of order dispatch, but if an issue arises along the way to your cargo delivery, we would want to take care of it. Rest assured, we have already reported the matter to DHL officials, and we will resolve it as quickly as possible. We will make sure that the shipment is delivered to you as soon as possible. We apologise again for any inconvenience this problem has caused you, and we appreciate you taking the time to share your thoughts. We have already reacted to your emails and WhatsApp messages, and we ask that you revert to them if you have any more questions.
I bought solar power outdoor lights in…
I bought solar power outdoor lights in 2023 and received them within said time when ordering, your problem is that the item's get ordered from China and this is why it takes long,but price wise it is cheap
2024年2月9日
自発的なレビュー
Ubuy South Africa からの回答
Hello anthony,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards,
Team Ubuy
Prompt and reliable
The delivery was prompt and on time, which pleasantly surprised me. I was also informed every step of the way as to where my package was at that time, which made for peace of mind.
Will definitely use this service again!
2024年1月30日
Ubuy South Africa からの回答
Hello Bettina,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
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