Slow delivery time. Website states 3 working days for delivery. Contacted company and spoke to representative. They said they would ring back with update on shipping. No contact received. Shippi... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great trampoline, really bouncy and stable. Issue with springs missing from delivery. Quickly sent out but issues with second delivery that I had to chase multiple times. Head office apologised and se... もっと見る
Really impressed with North Trampoline from start to finish. The advice on sizing was spot on and the installation was smooth and hassle-free. Sam and his team were friendly, professional, and to... もっと見る
企業が回答しました
I have been able to purchase replacement jump mat, enclosure, springs, the cover for the springs and enclosure pole sleeves to make new my kids trampoline, which is very very well loved. They’ve had i... もっと見る
企業が回答しました
4.0
ほぼ満足
73件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 66％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great size of trampoline with great…
Great size of trampoline with great bounce. My daughter is a gymnast and recommends.
2026年5月25日
Delivery was a nightmare
Delivery was a nightmare. Have asked for a call back, heard nothing. Avoid!
2026年6月2日
Slow delivery time.
Slow delivery time.
Website states 3 working days for delivery.
Contacted company and spoke to representative. They said they would ring back with update on shipping. No contact received.
Shipping progress via Ship app totally unhelpful.
Order placed 10 days ago and still not received.
Kids back to school tomorrow. Great.
2026年5月22日
Great Trampoline
Fast delivery, the trampoline is very easy to put together and is great quality, very pleased
2026年5月25日
Great delivery and helpful
Great delivery and helpful, friendly staff. Fabulous quality product
2026年5月19日
Great trampoline
Great trampoline, really bouncy and stable. Issue with springs missing from delivery. Quickly sent out but issues with second delivery that I had to chase multiple times. Head office apologised and sent someone out to build the trampoline for me, much appreciated.
2026年5月3日
Great trampoline
Great trampoline!
Great help on the phone, very good experience.
Would really recommend them.
It's a lot of work building one of these into the ground but it's worth it!
2026年3月19日
自発的なレビュー
We are so thrilled with our North…
We are so thrilled with our North trampoline. It has so much bounce and sits really nicely in the ground. My children are so happy with the quality. This had to be suitable for GCSE PE trampolining and it really is. Thank you for your hard work.
2026年4月13日
自発的なレビュー
Uk Northtrampoline からの回答
Hello Kate,
Thank you so much for taking the time to leave such a lovely review. We’re absolutely delighted to hear how pleased you are with your North trampoline and that it sits so well in the ground with such great bounce. Knowing that your children are enjoying it really means a lot to us. Your kind words make all the hard work worthwhile. Wishing your family many happy and confident jumps ahead and thank you again for choosing North. 😊
Best regards,
Team North Trampoline
Excellent service
Excellent service. The guys arrived on time were so quick, neat and efficient and polite. A pleasure to have working in the garden. The trampoline is a huge hit with our kids and the trampoline itself is fantastic!
2026年4月10日
自発的なレビュー
Uk Northtrampoline からの回答
Thanks a lot, Emily!
We’re so happy to hear everything went smoothly and that the kids are loving the trampoline 😊 It was a pleasure working for you, and we truly appreciate you taking the time to leave a review.
Best regards,
Team North Trampoline
Great company, great design, great staff!
I have been able to purchase replacement jump mat, enclosure, springs, the cover for the springs and enclosure pole sleeves to make new my kids trampoline, which is very very well loved. They’ve had it since may 2022. Although this has been costly, I love the design of the legend, rather than spending days trying to thread rope around the base of the enclosure, this zips straight onto the matting. So valuing my time, replacing these parts was much easier. I’ve called to ensure the parts ordering was the correct parts and staff have been very helpful. Great product, great design, great staff! Thank you!
2026年4月14日
Uk Northtrampoline からの回答
Thank you, Cheryl!
We love hearing that your trampoline has been so well loved since 2022 and that replacing the parts helped bring it back to life. We’re especially glad the zip-on enclosure design made things easier and that our team could assist you along the way. Really appreciate you taking the time to share your experience!
Best regards,
Team North trampoline
The item or the supplier?
I purchased the trampoline for my grand daughter. I'm not sure if the supplier is one of the same company this review is about, could it be Capital Play or is it North Trampoline? The item is very good quality, far better than the products sold by general play equipment stores. This was an end of line item which was being sold at a seriously reduced price. Most definitely worth the money I paid. Had I paid the normal retail price of a product which is a different colour, I'm not too sure full price is value for money. I have been told spares will be available for the item I bought for many years to come, (if required), but already the company web site has changed re stock and I cant find a couple of accessories I knew were produced to fit it. Time will tell if I was told good or bad by the seller re parts. I tried to make contact about delivery to try and help the crew, at the time of writing this requested review I have never had a reply to my e mail(s). Thankfully the item was delivered, albeit 1.5hrs after the time given, hence a good reason to justify trying to help the courier find my house. Upon opening the packaging slip attached to one of the damaged boxes it mentions about receiving damaged boxes etc. As it was a Bank Holiday weekend, no one was available for contact. I did send an e mail to cover my back. Thankfully all parts were present and there were no damaged items. My grand daughter is loving the item, it is in a different league to the one she has had. Full 5 stars for the item, the supplier looses a star. In future years, who does the buyer contact for any accessory or part for the need of line item and just what accessories are available?
2026年3月30日
Uk Northtrampoline からの回答
Hi Mike,
Thank you for such a detailed and honest review, it’s really appreciated.
To clarify, Capital Play is a sister company of North Trampoline and also a supplier of North Trampolines, so while you may have purchased through Capital Play, the trampoline itself is a genuine North product.
We’re delighted to hear your granddaughter is loving it and that the quality has made such a big difference.
We’re sorry you didn’t receive a reply to your email at the time and that delivery arrived later than expected, thank you for flagging this.
If you ever need spares or accessories, they’ll continue to be available for many years, including for end‑of‑line models. You can find them here:
👉 uk.northtrampoline.com
You’re also very welcome to contact us directly anytime:
📞 01276 859540
✉️ info@northtrampoline.co.uk
Thanks again for your balanced feedback and for choosing North, we really hope the trampoline continues to bring lots of enjoyment for years to come.
Kind regards,
The North Trampoline / Capital Play Team
A single part was missing (one foam…
A single part was missing (one foam padding cushion) in the shipment. Fair enough, you think, it should be easy to get reshipped. But at North you have to send at least 10 emails back and forth before you are told to fill in a form that doesn't work. They market themselves as premium, but deliver anything but a premium trade. Buy the trampoline elsewhere
2026年3月27日
自発的なレビュー
Uk Northtrampoline からの回答
Hi Per,
Thank you for taking the time to leave a review, although we of course wish your experience with us had been a better one.
We sincerely apologize that a foam padding piece was missing from your delivery. This has now been taken care of, and we have created a new order to ship the missing part to you.
We’re also sorry that the process felt complicated and time‑consuming. That was never our intention, and we truly take your feedback to heart. As a gesture of goodwill for the time and inconvenience this has caused, we wanted to offer you a compensation, and have therefore tried to reach you by phone. Please feel free to call us back or reply to your email, and we’ll take care of this right away.
Thank you for your patience, and once again, our apologies for the inconvenience. We hope we’ll have the opportunity to give you a better experience with us going forward.
Kind regards,
Team North Trampoline
Great service
Great service, delivery as scheduled. Trampoline assembly surprisingly straightforward, managed to do it by myself in 90min. Daughter very pleased 😀
2026年3月26日
Uk Northtrampoline からの回答
Hello Bruce,
Thank you so much for leaving us such a lovely review!
We’re really happy to hear that your delivery arrived right on schedule and that putting the trampoline together turned out to be easier than expected. Doing it solo in 90 minutes is no small feat. Best of all, it’s wonderful to know your daughter is so pleased and already enjoying it.
If you ever need tips, spare parts, or just have a question, please reach out anytime, we’re always glad to help.
Wishing your family lots of fun and memorable moments on the trampoline!
Best wishes,
The North Trampoline Team
Excellent product and customer service
Excellent product and customer service, 5 Stars
Thank you
2026年3月18日
Uk Northtrampoline からの回答
Hi Paul,
We really appreciate you taking a moment to share your feedback, it means the world to us!
We’re thrilled to hear that you speak so positively about both our product and our customer service. Knowing that you’ve had a great experience really makes us happy.
If you ever have any questions or need support down the road, please don’t hesitate to reach out to us, we’re always here to help.
Until then, enjoy your new trampoline to the fullest!
All the best,
The North Trampoline Team
Uk Northtrampoline からの回答
Hi Chris,
Thank you so much for taking the time to leave a review, this really means a lot to us!
Awesome to hear that we could convince you with the quality and assembly of our product. We wish you and your family a lot of joy with your new trampoline.
All the best,
The North Trampoline Team
Super impressed with North Trampolines!
Really impressed with North Trampoline from start to finish. The advice on sizing was spot on and the installation was smooth and hassle-free.
Sam and his team were friendly, professional, and took real care, even clearing up leaves and relaying the grass they’d moved. The trampoline is super high, we are all getting loads of use out of it - even through the winter!
Highly recommend.
Matt
2025年11月23日
自発的なレビュー
Uk Northtrampoline からの回答
Hi Matt,
Thank you so much for taking the time to leave such a lovely review — it really means a lot to us.
We’re delighted to hear that our advice worked well and that the installation went smoothly. Sam and the team will be especially pleased to hear their care and attention didn’t go unnoticed.
Thanks again for the recommendation and for choosing North Trampoline and we wish you and your family lots of joy with your new trampoline.
All the best,
The North Trampoline Team
So far the product seems great
So far the product seems great, but we got stumped a couple of times with the assembly. The instructions / visuals could have been better.
It was definitely user error, but we spent over an hour extra assembling.
That said the product looks and feels excellent so far, hopefully it lasts a good amount of time.
2025年12月16日
自発的なレビュー
Uk Northtrampoline からの回答
Thank you very much for taking the time to leave such an honest and thoughtful review. We truly appreciate it!
We’re glad to hear that the product looks and feels excellent, and we also really value your feedback regarding the assembly process. Your comments are extremely helpful and will be used directly to improve our manuals and assembly guidance going forward.
Thank you again for your patience and for sharing your experience. We hope the product continues to create a lot of joy for you and your family ❤️
Parts missing
Parts missing, making it unsafe.
The leg has a missing nipple so it can’t be constructed properly, it was meant to be a surprise for the kids summer holiday.
Contacted North 5 days ago and am constantly getting “We’re dealing with a lot of claims at the moment” emails, I’m being palmed off.
For £700+ and all the awards on their website I’d expect an immediate resolution based on the missing part, which could have been sent by now.
If I can I’ll be returning the trampoline, I bet this won’t be an easy process.
2025年8月1日
自発的なレビュー
Uk Northtrampoline からの回答
Hi Nick,
Thank you for sharing your feedback, and we’re truly sorry
to hear about the issue with the missing part and the delay
in resolving it. We completely understand how
disappointing this must be, especially when you were
planning a special surprise for the kids.
Please know that your safety and satisfaction are our top
priorities, and we regret that your experience hasn’t
reflected that so far. We are currently experiencing a
higher volume of claims, but this should not impact the
urgency of your case.
To resolve this as quickly as possible, we’ll personally
ensure the missing part is prioritized and shipped out
without further delay. Our customer service team will
get in touch with you about this.
Thank you for your patience so far. We’re committed to
making this right and hope to restore your confidence in
our products and service.
Kind regards,
The Capital Play & North Trampoline Team
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