Uk Northtrampoline レビュー 73

TrustScore 5段階評価の4

4.0

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Slow delivery time. Website states 3 working days for delivery. Contacted company and spoke to representative. They said they would ring back with update on shipping. No contact received. Shippi... もっと見る

5つ星のうち5の評価

Great trampoline, really bouncy and stable. Issue with springs missing from delivery. Quickly sent out but issues with second delivery that I had to chase multiple times. Head office apologised and se... もっと見る

5つ星のうち5の評価

Really impressed with North Trampoline from start to finish. The advice on sizing was spot on and the installation was smooth and hassle-free. Sam and his team were friendly, professional, and to... もっと見る

企業が回答しました

5つ星のうち5の評価

I have been able to purchase replacement jump mat, enclosure, springs, the cover for the springs and enclosure pole sleeves to make new my kids trampoline, which is very very well loved. They’ve had i... もっと見る

企業が回答しました


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4.0

ほぼ満足

TrustScore 5段階評価の4

73件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 66%に回答しています

通常1週間以内に回答

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5つ星のうち5の評価

Good delivery and communication…

Good delivery and communication throughout. Excellent trampoline, kids love it. Installed it myself, could of done with more detailed instructions but managed to work it at myself.

2021年6月14日
Uk Northtrampoline ロゴ

Uk Northtrampoline からの回答

Thanks for the review and the feedback on the instructions, we'll pass this on to the product team

5つ星のうち5の評価

Great trampoline

Great trampoline. Daughter loves it. Can practice her gymnastics on it.

2021年6月13日
Uk Northtrampoline ロゴ

Uk Northtrampoline からの回答

Thanks for the review. North trampolines are perfect for gymnastics training

5つ星のうち5の評価

Kids having fun

Great product, great advice, great service... my kids are having a great time 👍

2021年6月13日
Uk Northtrampoline ロゴ

Uk Northtrampoline からの回答

Thanks for the review. Hours of fun for the whole family!

5つ星のうち5の評価

Brilliant trampoline

Brilliant trampoline. We bought the North Explorer 14ft Round, really pleased with the choice. Kids love the freebie ankle strap thing too which hooks up to an app. Very bouncy and sturdy as you would hope for the price, and at this level you expect a professional type of trampoline which is what it is. Regularly have myself and 3 kids bouncing on it with plenty of space.

2021年6月10日
Uk Northtrampoline ロゴ

Uk Northtrampoline からの回答

It sounds like you and the kids are having a ball on your new trampoline. We love the Jump Games too for extra fun!

5つ星のうち5の評価

14ft explorer trampoline

We got the 14ft explorer trampoline with ladder. Absolutely brilliant. The built quality is a very high standard, north have really thought long and hard about what goes into building a premium trampoline, very easy to assemble and the bounce is the best I’ve experienced.

2021年6月6日
Uk Northtrampoline ロゴ

Uk Northtrampoline からの回答

We're so pleased you love the bounce on your new North trampoline and the time we've put in to developing our trampolines!

5つ星のうち3の評価

Trampoline great but there was damage…

Trampoline great but there was damage to a zip on arrival (spotted by the install team) which means that one area is not secure in terms of separating the jump area from the springs. These things happen but they have only committed to sending a replacement section in 3 months!

2021年6月3日
Uk Northtrampoline ロゴ

Uk Northtrampoline からの回答

Thanks for the review. Apologies there was an issue with a zip on your trampoline, we're working hard to see if there is anything we can do to get the new part to you more quickly

5つ星のうち4の評価

Sorry for delay only put the trampoline…

Sorry for delay only put the trampoline up today, great product by the looks of it, Robust. We have a 13yr Autistic son and he literally wears trampolines! He loves jumping and we have no back garden anymore to accomodate, and he is in love with your's so thank you!

2021年5月30日
Uk Northtrampoline ロゴ

Uk Northtrampoline からの回答

Thank you for your review. We're pleased you're happy with the quality of your trampoline, it sounds like it's going to get lots of use!

5つ星のうち3の評価

Product is really good

Product is really good. Sadly the experience was tainted by hectic and unrealistic delivery schedules ...The situation was resolved but I wouldn’t go through the sloppy delivery/ installation again - I think the delivery men are out under immense pressure to deliver/install and the team behind arranging this are to blame. The smooth marketing of the brand tricks you into believing the product is to be delivered & installed in a professional manner.... which is not the case

2021年5月23日
Uk Northtrampoline ロゴ

Uk Northtrampoline からの回答

Thanks for your review. We're pleased to hear that you are happy with your trampoline but terribly sorry you've had a negative experience with the delivery. We are looking into this now but are aware there was an issue with scheduling that week. We're glad we were able to get your trampoline installed in time for the party.

5つ星のうち2の評価

poor delivery

never anyone available to talk to. This may be because of the association with Capital Play? Capital play seem to have a confusing web set up where one web site is not UK and another is UK.
Trampoline arrived eventually. We were told that it would be here in a few days. We are in the highlands so that sounded great. Tuffnels, the preferred carrier by North, emailed us to say on its way and gave a date of delivery. This was followed up with a day and time window. This was missed and on checking tracking we saw that it had been delivered. This was not the case and North after chasing said it was delivered but to a second carrier in Inverness. That is the las we heard until last Saturday a van arrived with the Trampoline being three days late. As is is an on ground trampoline we had arranged for a digger and driver to be on site Friday, two days after promised delivery. That cost money and we now have to wait for a window in his schedule to return. We haven't even unpacked the trampoline yet.

2021年4月22日
Uk Northtrampoline ロゴ

Uk Northtrampoline からの回答

Thanks for the review and apologies for the confusion. It seems that when you tracked your item it had been delivered to the forwarding courier rather than you. Thank you for bringing this to our attention, we have put a process in place to ensure that this doesn't happen again in the future.

5つ星のうち1の評価

Ordered with money taken 6/4 and…

Ordered with money taken 6/4 and haven’t heard a thing since. No contact. Nothing.

2021年4月20日
Uk Northtrampoline ロゴ

Uk Northtrampoline からの回答

We're so sorry there had been an issue with your order, but pleased we've been able to rectify it now. There had been a mix up with our courier which was the reason your trampoline was delayed and you weren't informed. Apologies again

5つ星のうち5の評価

Delighted!

Product arrived on time and all parts presents. A couple of the ends of the tubes were slightly damaged but it didn't cause a problem putting it all together.
Much easier to assemble than our old trampoline and better quality. Brilliant bounce!

2021年4月6日
Uk Northtrampoline ロゴ

Uk Northtrampoline からの回答

Thanks for the review. We're glad you found the quality better than your previous trampoline and you love the bounce!

5つ星のうち5の評価

Fantastic

Fantastic. Very quick delivery, superb trampoline with good instructions. Took about 2 hours to build. Great for all ages.

2021年3月30日
Uk Northtrampoline ロゴ

Uk Northtrampoline からの回答

Thanks for the review. We're so pleased you're happy with your trampoline.

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