UK Tents LTD  レビュー 202

I bought a pop-up gazebo from this company back in December 2025. It was a seasonal item, so I stored it indoors, completely dry and unused, until I finally got it out to use for the first time recently. After literally one single use, I took it down and noticed the stitching was already coming apart, seams were splitting, and threads were hanging loose all over clearly bad workmanship and a manufacturing fault from the start.

I contacted them straight away with photos showing exactly what was wrong. Their response They refused to help properly, saying it was over 30 days since purchase and they wouldn’t replace it or give a refund. They tried to tell me it might be due to storage or use even though it’s obvious from the photos it’s just poorly made, and it’s only been used once. They then offered to sell me a replacement roof at "cost price" for £40, expecting me to pay to fix their mistake.

It’s clear they care more about their own internal rules than actual customer rights or selling decent products.

If you buy from them, be warned if their product fails, even on the very first use, they will find any excuse not to help you. I certainly won’t be buying from them again, and I’ll be telling everyone I know to stay well clear

This company was so easy to contact and the customer service has been incredible. I would recommend them to anyone. And will definitely be using them in the future.
Thank you so very much

We recently bought a branded gazebo for our club from UK Tents and the whole experience was fantastic. The team were helpful from start to finish, kept us updated, and delivered the order much faster than expected. The gazebo is top quality — solid construction, great print work, and so simple to assemble and pack away. Brilliant service and a brilliant product.

We purchased a premium gazebo for our event and have just put it up and down it took around 10 minutes to assemble and even less to take it down, we could of left this to do on Sunday but just wanted to check all was ok
Fantastic quality and we can't wait to use it at the weekend
From my first initial phonecall to receiving the product I could not fault the team at UK Tents

We had an excellent experience with UKTentsLtd. Their customer service is truly outstanding: enquiries were answered quickly and clearly, the turnaround time was impressively fast, and they went out of their way to accommodate our unique circumstances.
Throughout the entire order process they remained friendly, approachable, and genuinely helpful, adapting effortlessly to our needs. As a lovely bonus, our spare parts even arrived a day earlier than anticipated.
Enormous thanks to such a helpful and professional team. We wouldn’t hesitate to order from UKTentsLtd again and highly recommend them to others.

After receiving a broken tent in the post from another company, we had to quickly place an order elsewhere and chose UK Tents. Amanda communicated with us speedily and made sure we got our tent just in time for our weekend event, the tent is beautiful and arrived packaged securely and safely. Thank you so much for helping our event run smoothly!

Wonderful service from start to finish!. Leanne was fantastic in assisting with replacement parts kept me fully updated with tracking etc. She is a real credit to your business please pass on my thanks.

Ordered a 10m x 6m Elite Marquee at a great price, and the quality definitely lived up to expectations. The customer service was also excellent - really helpful over the phone if you have any questions or need reassurance before purchasing.

I purchased a stunning 4-post garden gazebo from UK Tents and couldn’t be happier. The quality is excellent, the service was seamless, and the whole process was incredibly easy from start to finish. I wouldn’t hesitate to recommend them!

Unfortunately the courier for delivery of our polytunnel lost the package, and could not find it. Leanne could not have been more helpful, for which we are grateful. We will definitely buy from UK tents again. Very professional service.

The sales lady Leanne was extremely helpful and replied and helped in a very timely manner. She actually did what she said she would do and then confirmed it via email. This is sadly very rare in today’s business world

There was a mix up with delivery of the polytunnel I ordered but the staff and Leanne in particular were incredibly helpful and sorted it out very quickly. Even though they weren’t at fault they had it re-delivered at no extra cost. Thank you.

I recently purchased a pergola from UK Tents and I couldn’t be more pleased with the experience. From the very beginning, their customer service was exceptional. I had quite a few questions before making my decision, and the team was always patient, responsive, and incredibly helpful.

The advice I received made the whole process much easier and gave me confidence that I was choosing the right product. It’s clear they genuinely care about their customers and take pride in providing a high level of service.

I’m extremely happy with my pergola and the overall experience. I would 100% recommend UK Tents to anyone looking for quality products backed by outstanding customer support.

Thank you 🙏🏻

You have a very unhappy customer here. In good faith, following two or three conversations with your charming and helpful salesman we ordered a UK Tent Polytunnel . Anyhow within one week the poly cover was ripped off in a mild wind and therefore not fit for purpose. NOT ONCE when discussing the purchase did the salesman advise that if the weather is inclement then we would need to lift the polytunnel sides or take the cover off. As this would negate the purpose of a polytinnel !! and clearly, if he had, we would not have purchased same.
After purchase and after numerous time wasting contacts with the " customer service dept" we were advised that " Our polytunnels are not designed as semi-permanent or permanent structures” yet - they felt we should accept a replacement cover. Despite the fact that then went on to advise that ,if weather was inclement, we would need to lift the sides !!

I ask you - what is the point of having a polytunnel to protect plants if you have to keep raising the sides ?

Under the consumer act this polytunnel should have been fit for the purpose it was sold for. A full refund should have been offered rather than a replacement cover, which in UK tents own words, would not be suitable . .

Sadly we paid by Bank transfer as they did not accept our credit card. therefore we are unable to claim though the CC

A very unhappy customer - please do not buy a poly tunnel from them we have wasted time buying, time erecting, time taking it down, and still have a plethora of un protected fragile plants.
Nikki Williams Ellis

NOTE your response BUT if you bother to check the recording of the sales person - who sold this to us over the phone - NOT ONCE during any of the three calls did he state that the sides needed to be rolled up - hence negating the purpose of any polytinnel. IF we had been advised that prior to buying not just after we had problems of course we would not have bought and as I stressed what use is a replacement cover when it would need to be lifted hence un protecting the very things that need to be protected - the plants !!!

Purchased a 6m x 3m polytunnel as I was looking for something robust and long lasting. Initially was told by the live chat it was 35mm pole diameter but when delivered it was found to be 25mm. Worked through this with the team who were great (hence the 3 stars). Unfortunately following build of the polytunnel the doors have been found to be flimsy with a lot of movement in the frame meaning they do not latch properly and swing open in a breeze. Not quite the quality I was expecting for such a highly rated UK Based provider. Ultimately good customer service but a poor product in this case.

Fantastic company and saved my life lol. Needed a replacement roof for my 4x6 and I was able to collect same day

Great customer service from Abby, very prompt in replying to my email for parts we required and a great price too.

I had a great experience with these guys, would definitely recommend!

Thank you so much UK Tents! I have just had my marquee picked up after using it for the past three months and am so happy with the service! The marquee was perfect, as well as the customer service, you accommodated my every need and made the delivery process really easy too. Will definitely be using again in future, thank you.