On June 19th I ordered a 250th Anniversary Ball Cap. The tracking service said that it was delivered on July 20th. However, I never received it. After several emails to customer service and phone ca... ãã£ãšèŠã
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I had recently left a negative review regarding my order of the Enchanted Witch yard ornament. After working with Charlotte, she was able to resolve my issue by sending me something else. Thank you C... ãã£ãšèŠã
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There was a problem with my order of 2 purses that were never delivered to me..I contacted umlovegift and Molly took charge and did research. She was very empathetic with my problem . She tracked the... ãã£ãšèŠã
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This is a follow up to a 1-star review left previously concerning the 250th birthday ball cap. Kudos to Olivia in Customer Service for her efforts and willingness to "make things right". The replaceme... ãã£ãšèŠã
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250th Anniversary Ball Cap
On June 19th I ordered a 250th Anniversary Ball Cap. The tracking service said that it was delivered on July 20th. However, I never received it. After several emails to customer service and phone calls to the Postal Service, on Aug 4th Umlovegift offered to replace the hat. I have received the hat now and am very satisfied. Fantastic customer service. Highly recommend this company.
Thank you.
E Frederick
2026幎8æ4æ¥
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Umlovegift ããã®åç
Dear Ernest Frederick
We're delighted that you're satisfied with our excellent service.
ð Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
There was a problem with my delivery of 2 purses.
There was a problem with my order of 2 purses that were never delivered to me..I contacted umlovegift and Molly took charge and did research. She was very empathetic with my problem . She tracked the shipment and gave me updates . My purses were delivered yesterday. They are perfect . Thank you to the entire team .i give the team a 100 rating.
Cathy
2026幎7æ3æ¥
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Umlovegift ããã®åç
Dear Cathy Jean
Thank you very much for your high regard for Molly and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Molly, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
I had recently left a negative reviewâŠ
I had recently left a negative review regarding my order of the Enchanted Witch yard ornament. After working with Charlotte, she was able to resolve my issue by sending me something else.
Thank you Charlotte for your time and patience with me
2026幎8æ17æ¥
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Umlovegift ããã®åç
Dear Elaine Tughan
Thank you very much for your high regard for Charlotte and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Charlotte, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
I had trouble getting the order I placeâŠ
I had trouble getting the order I place so I contacted your service center. Charlotte was great following up on the order and kept in touch letting me know any progress she had in filling the order. The order has now been filled and received. Charlotte was great.
2026幎8æ12æ¥
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Umlovegift ããã®åç
Dear Ron
Thank you very much for your high regard for Charlotte and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Charlotte, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Thank you very much for working withâŠ
Thank you very much for working with me.
I canât watch to see my heart
Thank you
Mary Rita Bird
2026幎8æ10æ¥
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Umlovegift ããã®åç
Dear Mary Rita
We're delighted that you're satisfied with our excellent service.
ð Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Customer service is why I gave a 5 starâŠ
Customer service is why I gave a 5 star rating. Molly was very helpful and worked on my issues until resolved. I ordered 2 different items and they both were delivered to the city where I live in the normal 30 day shipping from China, but was never delivered. She requested both items again and had them expedited shipping. I received both in 12 days. Products were good quality.
2026幎8æ1æ¥
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Umlovegift ããã®åç
Dear Jui
Thank you very much for your high regard for Molly and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Molly, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Sunny is a pleasure~
Sunny was a pleasure to work with via email. She went way over and beyond to get my issue settled. She is the best....I cant thank her enough. Thank you Sunny
Beth Homesley. ( im not sure of the date)
2026幎7æ17æ¥
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Umlovegift ããã®åç
Dear Beth Homesley
Thank you very much for your high regard for Sunny and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Sunny, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Answered emails in a timely banner andâŠ
Answered emails in a timely banner and took care of the problem . Followed up after the delivery to make sure everything was OK.
2026幎8æ1æ¥
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Umlovegift ããã®åç
Dear Kathleen Nichols
We're delighted that you're satisfied with our excellent service.
ð Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Wind Chimes
My items I ordered were not in usable condition when they arrived. I sent an email to customer service. Their representative responded immediately with a helpful suggestion how to fix them, which worked. For my inconvenience, I was given a partial refund. I was surprised my issue was handled so quickly to my satisfaction. I was completely satisfied with their customer service.
2026幎7æ30æ¥
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Umlovegift ããã®åç
Dear Patricia Wolf
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. âïž We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Thank you for being so helpful with myâŠ
Thank you for being so helpful with my order. You were understanding with my requests to delay the time for return of the items I purchased.
Your correspondence was helpful and your solutions for the return were very generous. I am impressed by your willingness to help. I look forward to future business with you.
Mary in the USA
2026幎6æ23æ¥
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Umlovegift ããã®åç
Dear Mary in the USA
We're delighted that you're satisfied with our excellent service.
ð Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
They have no customer service and willâŠ
They have no customer service and will screw you over if they get a chance. Awful keep your money. They will yours. They are the worst.
2026幎6æ25æ¥
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Umlovegift ããã®åç
Dear Mark Ziegler
We note that you are dissatisfied with your purchase experience, but have not been able to provide specific details.
We would appreciate more details so we can provide you with effective assistance and improvement measures.
We always value the opinions of every customer, and your feedback is very important to us.
If you would like to provide more details regarding your order or product issues, please feel free to contact us at the following email address:
Customer Service Email: olivia@clientcare2025.com
Have a great day!
Best regards
Olivia
This is a follow up to a 1-star reviewâŠ
This is a follow up to a 1-star review left previously concerning the 250th birthday ball cap. Kudos to Olivia in Customer Service for her efforts and willingness to "make things right". The replacement hat arrived today. The white lettering is as the picture showed and is very nice. The eagle wings, however, are blue on a blue hat and do not show except when sun is hitting the hat directly. I am not looking for a replacement - just disappointed in the workmanship. Seems that is something that should be noticed by whoever is doing the embroidery.
2026幎7æ23æ¥
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Umlovegift ããã®åç
Dear Cam Ingram
Thank you for taking the time to leave a review.
Customer satisfaction is always at the core of our service. To address the shortcomings you mentioned, we will continue to improve our product quality and service details, striving to provide you and other customers with an experience that better meets your expectations.
If you have any specific suggestions, please feel free to contact us at the following email address:
Customer Service Email: olivia@clientcare2025.com
Thank you for your understanding and understanding. We look forward to providing you with even more satisfying service in the future.
Best regards
Olivia
No answer
On May 27.2026
I ordered the L-10â Liberty bell it was going to come 3 days before Fatherâs Day and Fatherâs Day came and went.
I emailed them and no answer
On June 22.2026 I sent them an email asking them to just give me back my money.no answer
June 25.2026 sent a email and still no answer
July 2.2026 sent an email asking for the bell or my money ~ no answer
July 23.2026 sent a email asking for the bell or my money back $42.30
BUYER BEWARE
This is July 24,2026
Know Iâm getting the runaround what a good SCAM they have going on they still canât give me a answer or a tracking number this is so pathetic
I just want my $42.30 back what is so hard about that?
Marlise
2026幎5æ26æ¥
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Umlovegift ããã®åç
Dear Marlise
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: olivia@clientcare2025.com
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
I would like to Thank Molly for makingâŠ
I would like to Thank Molly for making every circumstances and process so easy for me. She was a wonderful customer service representative and took very good care of my items that was missing pieces and a item that wasn't as stated on their site. I order the large American Eagle thinking it was going to be big but when I got it it was defective and not as described at all!! But i have to say that Molly understood and was so kind and helpful!! A Big Thank you to you Molly!! You deserve this 5 star for sure!! Thanks again
Shannon P.
2026幎7æ15æ¥
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Umlovegift ããã®åç
Dear Shannon Posey
Thank you very much for your high regard for Molly and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Molly, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
My order was not delivered and sentâŠ
My order was not delivered and sent back to the distributor but Rachel was able to correct my delivery info and resend my item in a timely fashion
2026幎7æ21æ¥
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Umlovegift ããã®åç
Dear Glen Browning
Thank you very much for your high regard for Rachel and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Rachel, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Horrible products and distrustful customer service
The item the company sent me was absolute junk. They purposefully misrepresented the item and are refusing to refund. After ten emails saying I want to return for a full refund they are saying that I have to send back to China and may not be compensated based on the condition of the item. I do not trust them not to lie and say they never received it or it was broken etc. They are setting me up not to refund my money.
2026幎7æ14æ¥
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Umlovegift ããã®åç
Dear Kay Ray
We sincerely regret that this purchase did not meet your expectations.
We understand that each customer's usage situation is different, and we always strive to make the return process as simple and user-friendly as possible while protecting consumer rights.
If you still require assistance with your order or further clarification, please feel free to contact us at the following email address, and we will provide one-on-one follow-up:
Customer Service Email: olivia@clientcare2025.com
We sincerely appreciate your understanding and patience, and we look forward to providing you with a more enjoyable and smooth shopping experience in the future.
Best regards
Olivia
I have not received a package that IâŠ
I have not received a package that I placed in May. I sent a complaint to Customer Service. Jamie replied and ask if I would approve to have the item sent again instead of getting a refund. I agreed, because I know itâs not the company to blame. This evening Jamie sent another email advising that they had the item ready to be sent out. Also, I was advised that they would continue to monitor the original package. I was reluctant to accept the 2nd order and thought Iâd probably not hear from anyone and probably should ask for refund. Due to the concern in Jamieâs email Iâm glad I agreed to having the item or something similar sent. Looking forward to receiving this order and more in the upcoming holiday season. Thanks Jamie.
2026幎7æ19æ¥
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Umlovegift ããã®åç
Dear Donna Kirby
Thank you very much for your high regard for Jamie and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Jamie, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Tumblers I really trusted To Receive
Ordered a set of 4 color changing 250 year tumblers.
Never received. Tried to contact them with no response.
Now I am out 66.00 dollars. Not a good experience.
2026幎7æ15æ¥
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Umlovegift ããã®åç
Dear Happycustomerdave
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: olivia@clientcare2025.com
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
I found Mia to be very helpful
I found Mia to be very helpful. She kept me informed on the products I ordered.
2026幎7æ16æ¥
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Umlovegift ããã®åç
Dear Colleen Stroud
Thank you very much for your high regard for Mia and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Mia, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
I placed an order on 6/6/26
I placed an order on 6/6/26. I still do not have the item. The company says itâs been shipped (not at all in the timeframe their website says). Since it has shipped the company says it is out of their hands on how long it will take to get my order. Iâve tried to track the order but couldnât pull up any information. So much for their 2-3 week delivery. When will I learn to check where these companies are located?
2026幎7æ11æ¥
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Umlovegift ããã®åç
Dear Carol Rabineau
We sincerely apologize for the shipping delay on this order.
Due to the multiple logistics processes involved, delivery may sometimes take longer than expected. We are actively checking with our logistics partners to ensure your package arrives as quickly as possible.
If you haven't received your package or need further confirmation on the current shipping status, please feel free to contact us at the following email address:
Customer Service Email: olivia@clientcare2025.com
We will prioritize tracking information and provide appropriate solutions if necessary.
Best regards
Olivia
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