I had a great experience with Auction Under the Hammer, especially dealing with JACK. He was professional, helpful and easy to deal with throughout the process. He made everything straightforward and... もっと見る
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The communication from the enquiry at the beginning right through to the sale was excellent. Reece was very helpful in the early stages explaining how the process worked. Then on the auction day itse... もっと見る
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It was an easy process from start to finish. I was kept informed throughout the actual sale day with regular phone calls on the bidding and what was best for our property. This has been a very stressf... もっと見る
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Having advertised a vacant property, Under the Hammer failed to disclose that the property had a permanent closure order on it. They have also withheld £4500 additional to the final purchase price and... もっと見る
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企業情報
Under The Hammer について
当該企業による記述
Because buying and selling property shouldn't be slow, stressful or uncertain
Buy your next property with confidence
Buying property shouldn't feel like guesswork. At Under The Hammer, we make it easy to bid with clarity, speed, and certainty — whether you're a first-time buyer, investor, or looking for your next renovation project.
Our online auctions feature residential, commercial, land, and investment properties, with all fees and legal packs available upfront and bidding in real time. What you see is what you get — and when the hammer falls, it's yours. No chains. No delays. No let-downs.
This is how property buying should feel.
A faster, smarter way to sell
When you're ready to sell, you want results — not second guessing. Under The Hammer gives you a clear, expert-led route to a legally binding sale, with no fall-throughs, no drawn-out chains, and no last‑minute surprises.
We run regular online auctions for residential, commercial, land, and investment properties, with full transparency from the start and committed buyers from day one. It's all about speed, certainty, and support — from valuation to completion.
Because selling shouldn't be stressful.
Join Us For Auction Day!
We hold auctions every other week, join us at underthehammer.com and share in the excitement!
連絡先
63 Temple Row, B2 5LS, Birmingham, 英国
- 03455 120 115
- info@underthehammer.com
- underthehammer.com
Under The Hammer
4.1
ほぼ満足
359件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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Booked a viewing on their website and…
Booked a viewing on their website and no one shows. You call the number on the conforming email and get the answering service.
2026年8月8日
自発的なレビュー
Under The Hammer からの回答
Hi,
Thank you for your feedback. We understand how frustrating this must have been, especially after taking the time to attend the viewing as arranged. This shouldn't happen - and we apologise you had this experience.
Our viewings are carried out by an independent third-party agent, and something clearly went wrong here. We've already started to investigate this with them so we can understand what has happened, to ensure that it isn't repeated.
If you'd like us to arrange another viewing email info@underthehammer.com with the property and the date and we'll get straight onto it.
The Ultimate Platform for Fixer-Uppers: Transparent Fees & Excellent Profit Potential!
I’ve been using Under The Hammer (underthehammer.com) for a while now, and I can say with complete confidence that it is one of the best property auction platforms available. As a regular buyer, I have bought many fantastic deals through the site, and the entire experience has been smooth, transparent, and extremely straightforward from start to finish.
Unlike many other auction houses that hit you with hidden costs, Under The Hammer’s fees are completely fair and clearly outlined upfront. There are no nasty surprises, which makes calculating your potential margins before bidding so much easier. Every single property I’ve purchased through them has yielded a great return—once refurbished, every project has made a healthy profit. The quality and realistic pricing of the properties listed give real investors a genuine opportunity to add value.
A massive shoutout to Dan and Emily, who have been an absolute pleasure to deal with. Their level of customer service, professionalism, and prompt communication is second to none. Whenever I’ve had questions about a legal pack, completion timelines, or bidding procedures, they’ve been readily available to guide me through without any pressure. Having that direct line to approachable experts gives you total peace of mind throughout the entire transaction.
For anyone on the fence or looking to buy their first property through an online auction, I cannot recommend Under The Hammer enough. Their platform is intuitive, their team is top-tier, and the potential returns are genuine. I’ll definitely continue buying through them for all my future projects!
2026年7月24日
自発的なレビュー
Under The Hammer からの回答
Hi Paul,
Thank you for taking the time to leave such a detailed and generous review.
It's great to hear that you've had such a smooth experience across so many purchases, and that the fees being clear and upfront have made it easier to work out your margins before bidding. That transparency is exactly what we want buyers to be able to rely on.
Dan and Emily will be delighted to read your kind words. Being able to talk questions through around legal packs, timelines and bidding, without any pressure, makes a real difference, so it's wonderful to know that came through for you.
It's fantastic that your projects have gone on to do so well, too. Thank you for the recommendation, and we look forward to working with you again!
Crazy fees.
I was interested in potentially bidding on a house which has a starting bid of £10,000. I noted that there was no contract in the legal pack. I sent an email asking why this was. In addition to asking for confirmation that the property is vacant and does not have squatters due to the property having several open windows. No-one replied to my email instead I received an automated email advising the contract has now been added to the legal pack.
After reviewing the "legal contract" it advises of various financial amounts that I would have to pay if I was the buyer. This includes paying the sellers legal fees, the sellers fees to under the hammer. In addition to paying a buyer premium and admin fee. By my calculations the amount I would need to pay in fees is roughly £8230... This is not including the cost of my own solicitors legal fees.
The contract has a paragraph which describes how if there are squatters upon completion it would be the buyers issue.
The contract also states that invoices won't be provided for amounts paid. This just does not seem very transparent.
This is a shame that their fees are clearly are rip-off as I would have been interested in bidding but not when there is £8k+ in fees and then any further hidden amounts they later divulge.
I thought the auctioneer iamsold was a rip off with their fees. But underthehammers fees are even worse.
2026年7月20日
自発的なレビュー
Under The Hammer からの回答
Hi AJ,
Thank you for taking the time to share this feedback.
We understand the fees can seem confusing at first, so here's how they work.
Under The Hammer does not apply any hidden fees. We do charge a buyer's administration fee, and this is shown clearly on every property listing under "buyer fees" before you bid.
The other fees you've mentioned are set directly by the seller and laid out in the legal pack for the property. There can occasionally be a delay in these becoming available, but every legal pack is provided ahead of the auction, and you've rightly picked up on how important it is to review these properly before bidding.
We'd always encourage buyers to go through that documentation carefully and seek independent legal advice, so that all the costs and obligations are clear well in advance.
On the email you sent us: due to the volume of requests we receive for legal packs, we have an automation in place to let interested buyers know as soon as those documents become available. If you also sent a separate enquiry, you should have had a reply to it, so we will look into what happened here.
If you'd like to talk this through, or learn more about how an Under The Hammer property auction works, please don't hesitate to get in touch on 0345 512 0115 or at info@underthehammer.com, we're always happy to help.
Unfinished buildings and very bad acting
Martin stop now acting like an idiot it’s not funny and the programme is not about you it’s about the programme name and why return to an unfinished building absolutely no point the viewers want to see the completed building that is whole point of the show
2026年7月17日
自発的なレビュー
Under The Hammer からの回答
Hi Edwin,
Thank you for taking the time to leave a review.
It sounds as though your feedback may be intended for the television programme Homes Under The Hammer, which isn't connected to us. We're Under The Hammer, an online property auction platform, so we aren't involved in the show or its presentation.
If you've had any dealings with us directly and there's something we can help with, we'd be happy to hear from you at info@underthehammer.com.
Great communication and efficiency
Great communication and efficiency. India Bennett was super great !!
2026年7月16日
自発的なレビュー
Under The Hammer からの回答
Hi Darren,
Thank you for taking the time to leave a review.
It's great to hear that the communication was clear and everything ran efficiently for you. That makes a real difference when you're going through the process.
India will be really pleased to read your kind words, and we're glad you had such a positive experience with us!
Excellent experience - can't thank them enough!
I can't rate the service I got more highly. This was a property I have been trying to sell for 5 years and they managed to do if for me in 1 month. The staff are incredibly helpful and they dedicated a lot of time and effort into this sale for me, even though there was very little in it for them. They were professional, helpful and the speed at which they worked was really impressive. Every member of staff went above and beyond and I can't thank them enough.
2026年7月15日
自発的なレビュー
Under The Hammer からの回答
Hi,
Thank you for taking the time to leave such a lovely review.
After five years of trying to sell, getting it done in a month is a fantastic result, and we're really pleased we could help make that happen for you.
It's also great to hear you felt so well supported throughout. Your kind words about the team will mean a great deal to them.
Thank you for trusting us with your sale, and we wish you all the best!
Excellent👍🏽
2026年7月15日
自発的なレビュー
Under The Hammer からの回答
Hi Judith,
Thank you for the five stars and the thumbs up, we'll take it! 👍🏽
It's great to know you had such a positive experience, and we really appreciate you taking the time to leave a review.
You are right
You are right. My comments were meant for the programme Homes under the Hammer. Apologies for posting to the wrong site.
2026年7月13日
自発的なレビュー
Under The Hammer からの回答
Hi,
Thank you for taking the time to clear that up, and no need to apologise at all. It's an easy mix-up to make, given the similar names!
They didn't answer me or my query
2026年7月14日
Under The Hammer からの回答
Hi Dan,
Thank you for taking the time to share this, and we understand your frustration.
Whenever someone gets in touch, we want to make sure they get the answers and support they need, so we will look into what happened here.
In the meantime, if there's still something we can help with, please get in touch on 0345 512 0115 or at info@underthehammer.com and we'll make sure it's picked up properly and followed through.
Under The Hammer からの回答
Hi,
Thank you for taking the time to share this, and we understand your frustration.
Clear communication and support are exactly what we want every customer to experience, so we will look into what happened here.
In the meantime, if there's still something we can help with, please get in touch on 0345 512 0115 or at info@underthehammer.com and we'll make sure it's picked up properly and followed through.
Poor viewing experience
The customer team was very pleasant.especially India. Unfortunately, be careful when viewing, as this is where I ran into trouble. They just don't show up. I would say it's hit or miss. Avoid weekend viewings as they are closed and there is no number to call to at least try and sort it out. I had a confirmed viewing at the weekend and traveled 180 miles for a no show. This is my first interaction and its a poor first impression. I certainly would be cautious with my viewings.
2026年7月12日
自発的なレビュー
Under The Hammer からの回答
Hi Suzanne,
Thank you for taking the time to share your experience.
It's great to hear that the customer team, and India in particular, made such a positive impression. That means a lot, and India will really appreciate it.
We also understand how frustrating it is to travel a long way for a viewing that didn't go ahead as arranged. Viewings are carried out by a third party rather than our own team, but that doesn't take away from your experience, and we will look into what happened here so it can be addressed.
In the meantime, if there's anything we can help with, please get in touch on 0345 512 0115 or at info@underthehammer.com and we'll make sure it's picked up properly and followed through.
Didn’t resolve any problems that I had…
Didn’t resolve any problems that I had despite contacting several times
2026年6月23日
Under The Hammer からの回答
Hi Marie,
Thank you for taking the time to share this, and we understand your frustration.
Whenever a customer gets in touch, we want to make sure they get the answers and support they need, so we will look into what happened here.
In the meantime, if there's still something outstanding, please call us on 0345 512 0115 or email info@underthehammer.com with the details, and we'll make sure it's picked up properly and followed through to a resolution.
u got back to me
u got back to me, and i could hear u. many rush and mumble, they lo0se trade jill jones
2026年6月16日
Under The Hammer からの回答
Hi Jill,
Thank you for taking the time to leave a review.
It's great to hear that we got back to you and that everything came across clearly. Taking the time to communicate properly makes all the difference, and it's something we always try to get right.
We really appreciate your feedback and hope to work with you again in the future!
Hi..
Hi..
I still waiting to see the proprty phusically. 3 Times yesterday i call. They told me call u back in an hour but lied no call. Very worst experience customer services.
2026年6月23日
Under The Hammer からの回答
Hi Jamal,
Thank you for taking the time to share this, and we understand your frustration.
We always want our customers to be kept informed and to get the response they've been promised, so we will look into what happened here.
If you'd still like to arrange a viewing, you can book one directly through our website or email us at info@underthehammer.com with the details, and we'll make sure to get back to you as soon as possible.
Brilliant overall experience
I spoke with Reece for general information about how auctions work. He was very polite, friendly and professional.
Answered all my questions with a positive attitude.
Overall fantastic experience
2026年6月10日
自発的なレビュー
Under The Hammer からの回答
Hi Sam,
Thank you for taking the time to share your experience.
It's great to hear that Reece was able to answer all your questions and give you a clear picture of how auctions work. Having that information early on can make a real difference when you're getting to grips with the process.
Reece will really appreciate your kind comments, and we're delighted you had such a positive experience with us!
Great Experience
2026年6月9日
Under The Hammer からの回答
Hi,
Thank you for taking the time to leave a review.
It's great to hear you had such a positive experience with us. That's exactly what we hope for.
We really appreciate your feedback and would be delighted to work with you again in the future!
Straight forward from start to finish
Straight forward from start to finish, dealt with Dom and he contacted me on 11th May after I had made an enquiry over a plot which failed to sell at auction. Dom explained the process Very clearly. I was then asked to either use my own solicitor or I could use one which they suggested. I used a recommended one and the process was swift and completion was before the 21 days stated. Very happy .. Would use again. Special Thanks to Shahnaz Bibi from Davisons Law Ltd.
2026年6月4日
自発的なレビュー
Under The Hammer からの回答
Hi Vanessa,
Thank you for taking the time to share your experience. It’s great to hear that the process felt straightforward from the outset and that everything moved smoothly through to completion.
Dominic will be pleased to know his guidance helped make the process clear and easy to follow. We’re also glad to hear that your transaction completed ahead of schedule and that you were happy with the support you received throughout.
Thank you again for your feedback, and we’d be delighted to work with you again in the future!
Auction property
Everything was easy and clear start to finish which I put down to good, consistent and clear communication from both Reece and Dominic. Brilliant customer service!
2026年4月15日
自発的なレビュー
Under The Hammer からの回答
Hi Peter,
Thank you for taking the time to leave a review. It’s great to hear that the process felt clear and straightforward from start to finish, and that the communication throughout helped make everything easier.
Reece and Dominic will really appreciate your kind comments. We’re pleased you had such a positive experience with us!
Dominic
Dominic, Dan and Jack have been very helpful and supportive finding me a house. It’s so convenient and easy bidding with Under The Hammer. I certainly will recommend to people Under The Hammer if they choose to buy a house through an auction. Kind Regards Mary Anne.
2026年5月12日
自発的なレビュー
Under The Hammer からの回答
Hi Mary Anne,
Thank you for taking the time to leave such a lovely review. It’s great to hear that Dominic, Dan and Jack were able to support you throughout your search and help make the auction process feel straightforward and convenient.
We really appreciate your recommendation and are so pleased you had a positive experience with Under The Hammer.
Outstanding customer service
I’m a first time buyer and needed help with understanding how auctions work. Reece Steadman was very helpful and knowledgeable.
2026年5月12日
自発的なレビュー
Under The Hammer からの回答
Hi Chantelle,
Thank you for your review. It’s great to hear that Reece was able to help make the auction process clearer and easier to understand, especially as a first-time buyer. Having the right guidance early on can make a real difference.
Reece will really appreciate your feedback, and we’re glad you had a positive experience with us.
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